After a busy holiday, moving storage spaces was definitely not on my bingo card, but was on my…read morehusband's (like what???)! Courtney is the manager there and she is absolutely wonderful. She was patient, helpful, and personable! She gave tours, told us our options, and was thorough while I was signing. She made paperwork not bad at all since we were chatting as she was getting all the paperwork done. She was helpful explaining between the units. Once things were signed, she helped clean our unit and even wiped down the sides for us. She said she sprayed the unit with her own special concoction to help repel bugs naturally. Courtney made this process so easy and spending some time with her today was the definite highlight of my storage space saga today!

Great customer service, well explained the entire plan , no questions after Michael explanationread more

I wanted to give a 5 stars shoutout to Silver Creek Storage. Even though I ultimately didn't go…read morewith them, it honestly had nothing to do with their service. I really had my heart set on a drive-up unit because I know myself well enough to know I'd eventually get frustrated lugging all my belongings onto a cart and rolling everything through the hallways to my unit. Right from the beginning, I received a message from their team, Melissa and the communication was incredibly prompt, friendly, and professional. Mark and Val greeted me when I arrived and Val personally showed me the two storage units I was interested in. Let's put it this way -- their drive-up units are so popular there's actually a waiting list for them. As Val walked me through one of their newly built climate-controlled buildings, it honestly felt like Fort Knox with how secure and well-maintained everything was. The property was spotless, modern, organized, and gave me a really safe feeling knowing belongings would be protected there. Even though I ended up needing something different for convenience purposes, I still wanted to recognize the great customer service and positive experience I had here. You can tell they genuinely care about the property and the people renting from them. I wouldn't hesitate recommending Silver Creek Storage to anyone looking for a clean, secure, and professionally run storage facility. They currently have awesome promotions rates for 2 - 4 months!!!

Great, clean facility. Feels very safe and secure. The keypad access tracks everyone that comes in…read moreand out of the facility. Super friendly customer service. Would highly recommend if you need to rent some storage space. A little annoying if you live towards the west of the facility as you have to go a little more than a mile up the hill to turn back the other direction, but it isn't too bad.

The general manager was extremely rude and very accusatory throughout the interaction. I had to…read moredeescalate the situation because the level of aggression was unnecessary and made the experience uncomfortable. Overall, the customer service and professionalism could have been handled much better. Overall, I would not recommend Prime Storage to anyone. The staffing is very inconsistent, and there have been times where staff did not show up, leaving customers stuck outside the gate. When concerns are brought up, it feels like all you hear are excuses instead of solutions. The overall experience has been very frustrating and disappointing.

I do not recommend this storage facility. we have been locked out of our unit 2 times. one was for…read moremisinformation on THEIR part about insurance. the facility hasn't been upgraded since it bought out the local business. The local business was way better. We get rate increase notices every other month and I have to call to renegotiate our rate. At the rate they're going we'll be up to $500 by the end of the year if I don't call. Do not use this place at all.

The staff here are especially patient and kind. Katie went above and beyond to help me at a…read moredifficult time. She was professional, helpful, and considerate. I recommend this business. Though it is costly, they are attentive and are protective of your stored belongings.

Patricia, Helped me get my storage unit quick and easy. She…read moreis very nice and professional.

Great facility. Friendly staff. Very helpful. Carmen is the nicest lady. She really makes you feel…read morewelcome and she runs a great business. Very safe and secure. They take very good care of the place, very personable, friendly and nice.

Clean, affordable, and comes with a truck to help you move in (with driver) as long as you live…read morewithin ten miles of the location. Easy day.

Great staff, very secure and reasonably priced! It's also super convenient right off of Highway 101…read moreand Berna and directly behind the Lucky shopping center. There is also a few fast food drive through options as well as a Shell gas station wide enough to get gas. It has a car wash there as well.

Very nice family owned business that bends over backwards for their customers - highly recommendread more