We worked with this company for around 5 years, signing and most of questions about issues were…read moreover the phone with them, and it was ok, not great, then communication was thru text or emails, always unavailable to answer the phone or return calls, until recently, that a problem in our rental occurred, what they did it was very unprofessional, not answering concerns, not being truthful, telling prospect tenants in a disrespectful manner that the house was not going to be available for rent for several months, the property manager was more professional than the owners. House inspections didn't happen as expected, they only returned a third or the deposit even we knew that the expenses for damage was more. We decided to end our contract with this company. Ali A.

RUN! Don't walk away from ANY property managed by these people. They are SLUM LORDS. They are all…read morerelated to each other and all their "contractors" (Johnny and Sons, particularly) are just handymen that work for them. I rented a higher end townhome from them in La Paloma. The house was INFESTED WITH RATS, had MOLD GROWING IN THE WALLS, and an old, decrepit AC that routinely broke down and created extremely high electric bills for me. I notified them of the sound of rats in the walls (see video) in early November, and they dragged their feet getting a guy in the attic space until January. The pest control guy said the attic was "full of rat shit". BTW, inhaling rat feces can lead to death (Hanta virus). Mold was discovered in master closet from a leak inside the wall. I had to pay for a mold inspector to come out. During remediation, rat feces and mold can be seen in the videos/pictures I'm attaching. Both my four year old son and I developed coughs and insomnia living here.. not sure if it was from the mold, rat feces, or both. To top it all off, they are now nitpicking over ridiculous things at move out, blaming me for weak water pressure in the kitchen. There is a hose spigot on the other side of the kitchen faucet wall that corroded due to 40 years of neglect and it just busted off. Johnny and sons then "jimmy rigged" the spigot, and the water pressure then nose dived in the kitchen (see corroded spigot). After all this headache (literal), they are now only giving me back half my rental deposit.. even though I left the house in immaculate condition (even paid to have carpets and floors professionally cleaned). Needless to say, I'm now taking them to court.

I originally found Genesis Real Estate Management here on Yelp when I was looking for someone to…read moremanage my properties in Tucson, and I'm really glad I did. Specifically, Lemonie has been great to work with. She's very responsive, easy to communicate with, and does a great job finding tenants quickly. This past year has been especially difficult with storm damage and having to replace a roof during monsoon season. Since I'm out of town for work, I was worried about how everything would get handled, but Lemonie really stepped up. She coordinated with multiple contractors, stayed in contact with my tenants, and handled everything professionally. She made what could have been a very stressful experience so much easier for me. I really appreciate having someone I can trust to take care of my properties when I'm not there. Thank you, Lemonie, for everything you do for me and my tenants!

I've lived in a house managed by Genesis for seven years now…read more The two times that I've had issues with appliances, not working Genesis has failed to handle the situation with any sense of urgency. I sent a message on July 20 about my Oven not working and did not get a message back until September 1 As far as customer service goes, this is a complete fail on their part. I would not suggest this company to take care of your property.

If I can rate this establishment with zero stars I would. My fiancé had rented through this…read moreestablishment only to be greeted with a whole bunch of problems we had even paid for me to get on the lease and was never put on the lease. One of the employee employees couldn't even prove who she said that she was because of the fact that she thought she was better than everybody and the service just outright, ignorant, petty and childish. They don't value their customers at all. They don't value their tenants. They don't value anything they value themselves and actually their main headquarters for this establishment is not even in Tucson. It's all the way in Texas look up who you really renting from and do your research first before even considering filling out a lease with these people they'll get you kicked out of your own house for any reason that they think it's necessary. It's not OK and it's not all right.

My experience proved renting from Acacia to be a nightmare. I had four outside security cameras…read more stolen, the lock on my storage shed in the carport cut clean and everything in the shed was trashed, I had loiters hanging out 24/7 as the property backed two hotel parking lots, my windows pried open, three vehicles deeply scratched/keyed while in the carport, weird people walking the alleys by my bedroom all hours of the night, yet Acacia had no interest in those issues, nor my safety, merely telling me to file police reports. That was nothing compared to their lack of empathy/accomodation in not allowing me a couple extra weeks after lease end to move even after paying the entire 12 month lease at $1150.00 month. I was in two major car accidents, lost my job and sustained back issues. They had no renters waiting for the property, yet still refused my request to pay for a couple extra weeks for moving purposes. Instead, they filed a Writ of Restitution two days after lease end while I was packing and had a UHaul, forced me pay for that extra month at $1150.00, plus as additional $1150 for "holdover rent" for that same month, plus its attorney's fees and costs after their attorney lied to the judge stating "Acacia would have accepted rent for that month" when I had email exhibits from Acacia stating otherwise. In addition, they kept my entire $1750.00 deposit after I cleaned for days and paid people to touch up paint, and help me move. Acacia nailed the coffin by listing an eviction and judgment on my record making it difficult for me to obtain rental housing. (After all these unjust events occurred, I filed a complaint with the AZ attorney general, who after reviewing my Complaint and related documents, advised me to file a judicial complaint against the company and the judge). Please note, Acacia is NOT in your corner, it merely tries to rack up charges against their tenants in an effort to increase their percentages obtained from the real property owners for managing their property. Bottom line - steer clear!!

These guys were able to get my house rented quickly, but unfortunately, it was all downhill from…read morethere. The tenant they placed complained about seemingly minor issues constantly, and rather than handling routine matters themselves, Jesus repeatedly passed those complaints along to me, creating unnecessary stress and making me feel like I was managing the property myself. I also found Don's attitude extremely condescending. Although I was the client who had hired the company, his interactions often gave me the impression that I was working for him rather than the other way around. Ultimately, the company quit managing my property without notice, leaving me to deal with the situation on my own. While I appreciate that they found a tenant quickly, good property management involves much more than filling a vacancy. Communication, professionalism, responsiveness, and actually managing the property are equally important. Based on my experience, I would definitely recommend looking elsewhere for a property management company.

I have only been working with Don for a very short time and I am already delighted by the level and…read morequality of service he has provided. I was not thrilled about having to pay for a property manager, but had come to find managing our rental home from overseas too difficult to do on our own. Don has already given me such piece of mind, and it is like I finally have someone a the house that cares about it like we do.

Brittany has been absolutely fantastic. Dealing with this process, which is never enjoyable, has…read morebeen made much more manageable by her. I've encountered numerous rental agencies that treat you more like a source of money rather than an individual. The office atmosphere was pleasantly relaxed and...

I have had some a great experience renting from Werth Realty. I am a junior at the University of…read moreArizona and have been renting from here for a couple years now and have been pleased with every minute of it. I have had the pleasure of working with Brittany, she is always sure to take care of any of my concerns and issues that i have had while living in my apartment. She is always very courteous and does her best to make sure any work is done in a timely fashion. i really recommend Werth realty to everybody, just because they are so helpful, kind, and really try to help.

I have rented from Bright Properties twice, on the two different occasions that I lived in Tucson…read moreand I have been happy with both the apartments and the staff. I've really enjoyed working with Tricia. She was always responsive to any maintenance requests and any other concerns that I had. Of course, I haven't seen all of Bright's apartments that they rent, but the two different complexes that I lived in were very modern, clean, the appliances were newer and functioned well and I felt safe in the areas that my apartments were located in. Being relatively close to the UA campus is a plus! When I rented the first time with Bright, I was concerned about renting from a property mgmt company as I found that most property mgmt companies did not have good reviews. But Bright did not disappoint... they are an excellent property mgmt company and I'd highly recommend them. If it were not for having to relocate to another state, I'd still be renting from Bright.

After living in 'the Spot on 5th' for 6 years; I've got to be able to say I know who is and isn't…read morefit to manage other's property. Management companies have come and gone, like 12 noon in the Kansas City Greyhound station! (The 1st one left with the rent checks) Bright Properties, the current, and longest lasting is the most professional & caring out of the 6 or 7 that I've seen come through. What few times I've had a problem; they have been there for me as fast & thorough as possible. Although I wish they wouldn't have moved from 4th Ave.; I can always get them online, or by phone. Ask the tenants that have lived here for years! They are without a doubt, the best we've seen! Why they don't get a '5 star rating'? NO one gets a 5; but they could pass with a 4&1/2. Teddy P.