Amazing customer service they are great really helpful and have really good rates they are really…read moreefficient

I called to get information on my policy and got an answer at first, then i called few minutes…read morelater to update some important information but kept getting forwarded / not answered. I understand people get busy but the information that i need updated is time sensitive and very important to my driving privelages. Very disappointed to have to call back over and over, now i have to drive down to the office. Unprofessional lunch breaks!

Robert and his whole team have literally ALWAYS taken care of me! Not to mention State Farm as a…read morewhole when I've unfortunately had issues because of a car accident. I've been with them for decades and am going nowhere!!!

I was shopping for a quote for homeowners insurance and auto insurance, and spoke with Rob. He was…read morefantastic. He spent the time to get to know my situation, and we talked about different options. I highly suggest you call Rob for your insurance needs.

Agent and her office never calls for insurance price hikes and explains options…read more Also no to min help handling my car insurance claim both from the agent s office and state farm corp office. Actually when I called insurance office after the incidence , they asked me call their 1855 number..

I have been insured with Cheryl with State Farm for over 20 years. I have been very happy with this…read moreCompany. Customers Service is always there to help me out . When I need it. Ana Urita has been exceptional in almost all my insurance needs from, cars to life Insurance. Thank you Ana for your hard work and dedication to State Farm Customers.

Sonia at Damian Useda's State Farm Agency always provides excellent customer service! She is very…read moreprofessional, knowledgeable, patient, and kind. She really takes the time to make sure you understand everything. She is one of the sweetest people I have ever met! Always a positive experience! I highly recommend this office!

I never even met Damian. I was ok with the insurance and in their eyes I was the perfect customer…read more That ended when I hit the rear of a Volvo who kept hitting her brakes in front of me. I would look straight ahead and then to my left. Once the white car passed that was signaling right the whole time as if to enter the freeway. The lady in front let go of the brakes and moved about 4 feet forward. That's when it happen. Not realizing that she was still inching forward and stopping. I hit her on the back. Still she did not move. Traffic was backing up behind us. I knew she was frozen, so I hit my blinkers and slowly moved back enough to get me to get in front of her. I signaled and waved and yelled for her to follow me so we could exchange information. After what seem an unnecessary long time I got her to follow me into an industrial parking lot. I parked my car in a parking space and she pulled her car forward. She wouldn't get out and I finally walked over to her to ask her if she was ok. All the while I noticed the tiny dent that I had caused to her car. So small it looked like a dimple. First thing she said was "were you the one in the white car". Hah? She was confused the white car was the one we were trying to avoid hitting us. I asked if she was ok . Time passed an she didn't answer my question if she was alright. Finally she got out of the car and looked at me very confused. I asked her again " Are you ok, do you need an ambulance. Finally she answered. "Yea I am ok" not once asking me if I was ok. I pulled out my registration, insurance card and License. She didn't do the same until I finally told her to do the same and we could take pictures of each others info. After hesitating for a while she finally spoke up and said " I need to call my husband. She went back to her car to wait and I did as well. Soon he arrived to access both cars. I pointed out that her car was very strong and well made. " he said that's a Volvo for you" He went over to see the front of my car. He said " whoa you really got it good". That was a true statement. My front end had hit hers to the left and her incredibly strong car hit me dead center and tore up my rubber front end and pushed in my right headlight. My car being a 2009 I only had liability. In the meantime he was adamant to get a police report. I said to him Police won't come out if everyone evolved is ok and doesn't need an ambulance. He stepped away and proceeded to call police . The policeman talked to both of us. He asked us both are you ok and did you exchange numbers and insurance. I said yes and just about when she was going to speak he interrupted her and said to the police. "We would like to get a police report " The police said it's not necessary if no one is injured. The husband said well that's why we want you to come out and give us a report. The policeman said ok, but this is not necessary. After an hour a policeman arrived . So far we were more than two hours into it. The Policeman looked at both cars , asked if we had exchanged info. I told him I had her take pictures of mine but she hasn't given me hers. He told her you need to give out your info. The policeman proceeds to get in his car , when the husband runs to stop the cop from taking off and said . " Can you send an ambulance over to check my wife I think she is having a sore neck ". I never felt so alone in my life. The cop said "No it's not necessary since she seems ok and she said she is ok. Ok , but, but can you come look at where it happened ". The policeman said ok? But real quick. We followed the husband, the wife , the cop and me in that order walking in a straight line. I felt so bad for the policeman. He said Ok, " so what do you want me to do about it. The insurance will take care of that ". He turns around and did a fast walk to his car. The husband proceeds to call another jurisdiction. Turns out it was signal hill highway Patrol. They looked at her and said . Sorry this isn't our jurisdiction. Once they left he proceeds to say . "We really need to get a Police report" Whats to say she won't take the blame. It's now 3 1/2 hour in 90 degrees. After he said he was calling another jurisdiction. I said that's it I'm going home you got my info. Finally after about two months, I get a call from the insurance telling me that they would be raising my insurance rates. I asked them how much did she claim. They told me that they do not give the claimants information out. So it wasn't until earlier this year when I went to seek another insurance that I was told how much they claimed. My car was a total of 5,000 in repair and paint. All out of pocket. They claimed $14,000! Guess once I was gone he told her to act like she was in pain. Guess I should have hung around for the police report he wanted so bad.

Personalized and efficient service!!!…read more I have been a client since I moved to California in 2006. I cannot even start to begin to explain how Greg has helped over the years. He was very detailed when explaining different types of coverage after I moved here from abroad. Then, he went above and beyond to help me when I had a car accident where the other party was at fault at a 100% and simply vanished after totaling my car...In this difficult time, he managed to provide help and have empathy. Finally, he was helpful again towards the end of my contract when I was moving abroad (again). I will continue to recommend his services to all my friends or colleagues.

Wonderful! The customer service is great, Anytime I need…read moreanything, I get a response with in 24 hours! Greg is extremely helpful, and he really explains in detail your policy and anything you have questions about.

I am so pleased with the service I received from Malone-Ludwig insurance! Kelsey was such a major…read morehelp in pricing policies and making it as smooth as it was. I've never had to shop around auto or home insurance policies so I was a bit intimidated, but Kelsey took charge and helped to save us $800 a year in auto and home! That savings equals 2 flights to visit family during the year! We are so happy to have been serviced by him! I'd recommend Kelsey and his agency to anyone!

What can I say I was insured with Malone Ludwig for years, & one day they decided to sell & the…read moreowners couldn't even extend the courtesy of sending us a letter advising us of the sell. Our business was transferred to this agency in down town LA I live in Lakewood why would I want to drive to LA? This Kelsey person that I've read about in these other reviews must not even exist because I never saw him when I went in to see my customer service representative. If he does exist I wish he would've called me or sent me a letter referring me to I don't know an agency closer to home! Thank you Malone Ludwig I only hope you gave your employees a better notice than you gave your customers!.

This office always provides the best customer service!…read moreMarilyn is always just a phone call away taking attention to detail to the next level! She answers all my questions and makes me feel like a valued customer! Thank you Marilyn!

"I highly recommend this insurance company. They have great customer service, their prices are…read morereasonable, and they helped me find good coverage.

Brad Garofalo and his team are outstanding. They are knowledgeable, responsive and 100%…read moreprofessional. A couple of years ago I was in a real jam when I needed a temporary policy urgently while I was out of town for a video shoot. Brad was on his way out when he picked up the call and worked through lunch until we met all the requirements. That's the kind of service they deliver day in and day out. I would highly recommend them to any business owner who is seeking peace of mind with one of the best insurance companies in the world and concierge level service throughout the year. Thanks

Always the best agents working here! They are truly friendly pillars of the community, who are…read morelooking out for their own. I was turned away by so many other insurance agencies and quoted up to $300 for my vehicle, let alone my husband's. I have a price I'm happy with, and a plan that I wasn't sold, but chose myself. Many thanks! Brad, Ronda, and Amanda make a great team!