Unfortunately, the service provided on our wedding day fell significantly short of our expectations…read moreand, more concerningly, was both unsafe and unprofessional. Safety Concerns The driver attempted to overfill the bus, trying to fit the entire group of over 120 people despite the bus not having enough seats. I personally had to intervene to ensure people were removed from the bus to avoid passengers standing in the aisles. After the fact, we learned that some guests were forced to sit on each other's laps, and the driver reportedly drove erratically to the destination causing two of our guests, who were NOT overserved, to vomit right when they got off. The safety of our guests was compromised, and the shuttle service was managed in a way that was neither professional nor responsible. Service Issues Once I managed to get people off the first shuttle and ensured the driver returned for the second trip (as per the contract/itinerary and what we paid for), the remaining guests were finally able to board. However, the second shuttle was only about 25% full, which underscores that there was no reason to overfill the first bus in such an unsafe manner. Impact on Our Event Because of these issues, my wife and I missed a significant portion of our after-party, as we had to deal with ensuring our guests were transported safely--something that should have been entirely your responsibility. Overall, your service was unprofessional and unsafe. It appeared as though the driver was trying to avoid making the required second trip by overcrowding the first shuttle, which we found unacceptable. The Result After flagging our feedback, not only did we not receive any form of compensation for the poor and unsafe service - they offered a $500 gift card for us to use them again which is wild to assume we'd use that service again.

I have been taking Limo's to the airport and special events for many years now and I rate this…read morecompany as one of the best. The driver was early and very professional for my first pickup. Because of this i have used this company for a while now and I can tell you nothing has changed. If there is a problem the driver will call you and if I have a problem I was always able to pick up the phone and call the driver as well. This company is very professional and will always work to make sure you have the best service. I highly recommend using Moonlight Transit for your airport or transportation needs.

The driver was on time and waited for me to get to the car. He was a careful driver and got me…read morehome safely. Excellent service.

Red Oak Transportation is our go to car service. Their drivers are on time, and great about…read morecommunicating where and when to meet. The cars are clean and comfortable too!

Classy move. Opened door. Dumped coffee on ground and side of limo. JFK airport deserves better.read more

Our driver Miguel was exceptional! * Safe driver…read more* Professional * Punctual * Trustworthy (I forgot my phone on the bus and he made sure I got it back) Front office staff were also professional and patient. Paula didn't get frustrated with me while I figured out the details for my event. In fact she sent me several cost proposals upon request. I never felt like I was being pressured to make a decision. The company is also tech friendly. We communicated via email and I was able to pay electronically. My daughter and her friends loved the party bus! (The adults loved it too!) The bus was clean, and was Bluetooth ready. Cost - Surprisingly affordable!!! It was worth every dollar! I am so happy that I was able to work with a local company. I will certainly continue working use Silver Star!

I wish I could give them 0 stars if possible. They are literally the worst!!!!!!!!!! Me and my…read morecousins [Group of 10 ladies] were heading to AC for a bachelorette party this past weekend . We bought 10 tickets about a week before our trip. The day of the trip as we waited for the bus, they told us that there was no more room for us and that the bus was full, mind you we had already paid for our tickets a week before!! The owner/manager Dean was not helpful or apologetic at all! They oversold their tickets and left us literally hanging. We demanded for them to refund our money immediately and Thank goodness that they did. WORST BUS COMPANY EVERRRRRRRR!!!!!

The worst experience ever I walked in and was no 13…read moreAnd told To wait by Denise the woman who sells tickets As I was told I either stayed in Yonkers or went to mgm Boston Please note that I was told by the owner Dean that reservations are not required. 7 more people showed up after me and we were told that would have to drive to the Bronx to get the bus as there was no room in the van to take us to the bus to Atlantic City. We ended up taking what we thought was Uber but what was a Mexican car service and it cost 6 people $42. I saw the owner Dean when we were getting in the taxi and told him that he should be picking up the cab fee. All he could do was laugh in my face and say no sale. this is how Funaway aka Sterling operates their bus service to Atlantic City. Oh and by the way For no reason at all Denise the woman who sells rockets had an attitude when I got on the bus at 179th street and told Ron the bus driver that I was a bitch and giving her a hard time because I questioned the fact that they made everyone pay for a cab after they bought their bus tickets and then had to leave Burger King in Yonkers by cab to get the bus at 179th street to go to ac. Is this any way to run a business? Shame on you Dean, the owner of Funaway bus Shame on yo Denise fit your attitude problem. You took away all the fun of being able to take a bus to AC. Oh and by the way had a broken seat on the bus and there was nowhere else for me to sit. They only have 2 buses W

I am so happy that I chose Cross County Limousine To Celebrate my daughters 17th Birthday. The…read moreexperience was perfect from beginning to end . The owner, Billy was not only so kind but also so helpful in picking just the right car for her special occasion. The driver was so patient and made them feel so special. I couldn't have asked for better service and the Limousine was top of the line. Thank you for making her day perfect!

I Highly recommend using Cross County limo! We used this company last weekend for our wedding and…read morehad the 34-passenger party bus for our bridal party as well as the 56-passenger coach bus as a shuttle for our guests to and from the venue and 2 hotels we had blocks at. Billy was excellent to work with throughout the entire process! He was reasonable, professional, very responsive and communicative with any questions I had. He let me see the fleet before deciding on which cars I wanted. The day of the wedding, the drivers were on time and so professional!!! Truly A+++++ service. Thank you Billy!!!!!

TERRIBLE EXPERIENCE. They must run this scam all the time. When you use the chat or call them on…read morethe phone, they agree to give you a discounted price. However, they send you an email before your ride with a completely overpriced bill and on top of that, hooded fees were all over (20% tip, credit card convenience fee, rush hour fee). AMAZING!!! Check your email with this people. They are completely dishonest. I called the nicely asking for an explanation but they are rude and pretend that it was your fault. WILL AVOID THIS COMPANY.

From the owner: Matrix Limos is dedicated to providing luxury chauffeur and limo services worldwide. With a focus…read moreon comfort, reliability, and professionalism, we ensure every ride is a seamless experience. Whether it's for business, leisure, or special occasions, our top-tier vehicles and experienced chauffeurs make every journey exceptional.