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    King Coach

    5.0 (3 reviews)
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    Updated 3 months ago

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    Ultimate Party Bus and Limo - Our new 44 passenger party bus

    Ultimate Party Bus and Limo

    (23 reviews)

    40th surprise party bus success thanks to Ultimate Party Bus on Jan 24 2015!…read more I recently booked a trip for 12 adults on the 22 passenger party bus and UPB had the best pricing and best customer service out of the other (8) places that I called for quotes and information in NY and NJ. Keith was very accommodating with being available to answer any questions and not rushing me off the phone (despite calling him multiple times) or making me feel like I was inconveniencing him which is something I experienced with the other vendors. He also gave me some advice while I was investigating options and said that it's best to pay for a portion of the bus on the day of the actual event so you in fact get the vehicle you contracted for. This was great advice as another company I was considering in November ended up selling their party buses in early January and they started only offering corporate front-facing seats on their buses with seat-belts which they tried to sell me instead "because they are safer". Luckily, I didn't sign a contract with them that far in advance. It does seem like the inventory of buses at some of these vendors tends to turn over quickly so that might be a concern to verify before you sign up for a specific vehicle. Anyway, despite that place offering better pricing since this was for a 40th birthday party a corporate type of bus was not the scene I was after, so luckily when I called Keith back to make my decision final of going with UPB he still had the smaller party bus with the restroom available and was able to refer me to his winter promotion which is buy 7 hours get 1 free on his website. He also explained how tip, tolls, tax are all included and the cleaning process for his vehicles which was another concern because (having learned the hard way being a guest of other party buses) some buses do not regularly clean their bus bathrooms or buses which can be gross. I had inquired about tips during my research process and Keith seems to pay his drivers in the most fair manner as he offers them a salary and they are ok with a fair tip at the end of the night. There were no hidden fees day so I appreciated all of the upfront details. Also, due to inclement weather, we might have had to cancel the event and when I called Keith in advance to discuss our options he was more then willing to accommodate us with rescheduling without penalty or loss of my deposit. We also needed a few extra hours that we wound up paying in cash. I also appreciated him being flexible, honest and for all his help! His wife (Katie) coordinated the deposit, contract and final credit card payment and worked closely with Keith to confirm the details of our arrangements. She also provided the driver with the detailed hour by hour plan of stops during our trip so he knew the timing of my plans in advance and could keep us on track with the nights activities or let me know when we were off schedule. I highly recommend Keith & Katie from UPB for any of your party bus needs. So here are the cons which were minor inconveniences: 1) the party bus was smaller then expected; luckily our group was only 10/12 people because we had several guests that were on the larger side (Plus puffy winter coats added to size constraints) and I do not believe that any more then 12 would have fit comfortably. Keith did warn me that the number was based on "average" sized people and that for larger guest you should count them as an extra body. I took this into consideration but since we had half the recommended number I didn't give it too much thought however after getting in the bus I was really surprised how we truly filled the space. You might want to do a site inspection (which Keith is more than willing to accommodate) if you are using this for an adult-only event. I could see 20 prom kids squeezing in but not more then 12 large adults (comfortably) in our case. (2) I learned a few minutes before the actual "40th surprise" portion of the event that you were not allowed to spray silly string on the bus or you'd be forced to pay an excessive cleaning fee so that was disappointing (and my bad and I should have clarified in advance.) 3) while we were at the restaurant someone left something on the bus and when they went to check the bus, the bus driver had stepped away and locked the vehicle so it took a few minutes to track him down. Our bus driver was awesome regardless of this fact since he had given me his cell phone # to contact him and since he had to graciously deal with drunken antics and craziness without complaint or annoyance. Again, these were minor in the grand scheme of things so I still highly recommend them but I wanted to provide you with all the information. Beware of companies that don't include the tolls and say their tips are included but really aren't! These drivers need to make a fair living too. Overall Ultimate Party Bus is family owned and operated and I highly support businesses that operate according to their ethics

    The absolute worst experience I have ever had. The bus was to pick us up at 10 and he was on time,…read morethe driver seemed cool and we like him. We are about 30 min away from the city normal drive, so by bus we figured an hour tops. We left around 1015 and somehow did not make it to our destination until 130am... The driver went to the complete opposite side of the city near Coney Island and then brought us to another wrong place again!! By the time we got to the club/event we were planning on we decided to not go in because we had 30 min until we had to get back on the bus. So we paid all this money to get to a slice of pizza and get back on the bus... But wait it gets worse... After arriving back to the bus (around 15-18 of us), the driver states his TV is broken and a piece of plastic is broken that holds cups and he is demanding we pay $1500. Keep in mind this piece of plastic looks like it has been glued on 10 times before as it breaks often and they are probably scamming hundreds of dollars for this from others. We also flipped a switch on the control board and magically the TV worked fine (sounds like another scam). After talking on the phone to the owner and coming to an agreement of $300 in damages, we got on the bus and would head back to where we got picked up. Upon arriving at our destination their is about 7 cops along with the owner on the company waiting for us. They called the cops on us for the damage after we agreed to pay $300 and the cops told us that the driver said we threatened him?!?! News to us as none of this happened!!! This is some lies they told the police to aid them in their phony investigation. The cops agreed that the damage was not worth even $100 but we settled on $300 prior. The owner is a liar and a thief. Steer clear of this company. WORST EXPERIENCE OF MY LIFE!

    King Coach - transport - Updated August 2026

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