I stopped in for a quick test drive without an appointment, David came out and greeted me, he was…read morevery helpful and friendly. He walked me through the different vehicle trims, and what I should look for in each. I was impressed by how efficient and positive my experience was, would definitely go back.

This was one of the most frustrating and disappointing service experiences I have ever had. I will…read moreNEVER bring my Jeep back to this location, and I strongly recommend others think twice before trusting them with their vehicle. This experience has been absolutely unacceptable from beginning to end. I first came to this location yesterday around 1:00 PM because my Jeep kept dying and I needed answers about my batteries. I spoke with Andrew and Brittany Robinson, and I specifically asked questions about my coverage and whether I should have the vehicle serviced that day or return the next morning.I was told that one of my batteries was covered with a $100 deductible, that the vehicle would need approximately four hours for diagnosis, and that I should come back around 7:00 AM the next morning. I returned around 7:15 AM, dropped my Jeep off, and paid $53 for an Uber to get to work. Then I waited.And waited.SIX HOURS LATER, I'm contacted and told that I supposedly DON'T HAVE COVERAGE and that I would need to pay approximately $900 for the batteries.After already spending money on transportation, losing hours of my day, and following the instructions I was given by THEIR employees, I'm then offered a $100 credit for the inconvenience. Eventually, after speaking with the General Manager, I still ended up paying $500 to have the batteries installed. And I'm supposed to look at that as some kind of favor or discount after everything that happened?I dropped my Jeep off at 7:15 AM, and I am JUST NOW LEAVING THIS STORE AT 5:33 PM.That's an entire day. Then the situation got even worse.Kevin, one of the employees who was actually helpful, asked the Service Manager to come speak with me about what happened. Instead of immediately addressing the customer who had been waiting for hours and had a legitimate complaint, the Service Manager remained in his office. What I witnessed next was extremely troubling. A Caucasian woman came to the Service door wanting to speak with the Service Manager. He came out, spoke with her, and even invited her into the office before ever coming out to address me, despite Kevin specifically asking him to come speak with me about my situation.Based on the way I was treated compared with what I personally witnessed, I left this situation feeling that race played a role in how I was treated. I am not making that accusation lightly. That is how this interaction made me feel, and I believe it deserves to be investigated.I was also told that I should have simply read my coverage agreement myself. Let's be clear: I CAME TO YOUR STORE. I ASKED YOUR EMPLOYEES QUESTIONS. YOUR EMPLOYEES REVIEWED THE INFORMATION WITH ME. I FOLLOWED THE INSTRUCTIONS THEY GAVE ME. If your employees provide incorrect information, that is a training and management issue. Don't blame the customer afterward. I even contacted the other location where I originally got the vehicle, and Joshua told me that what happened was wrong and that this issue should absolutely be addressed. but my truck wouldn't make it there and it's almost 52 mins from my home At this point, I believe this situation needs to go beyond a Google review. I will be pursuing this through the appropriate channels, including the Better Business Bureau, because I do not believe the way this situation was handled was acceptable.This wasn't just about a battery.It was about poor communication, conflicting information, six-plus hours of my time, $53 in transportation costs, being treated dismissively, being made to pay $500 after being given completely different information, and leaving the store feeling that I was treated differently based on my race. If you are considering bringing your vehicle here, READ THE REVIEWS, ASK QUESTIONS, GET EVERYTHING IN WRITING, AND THINK TWICE BEFORE TRUSTING THIS SERVICE DEPARTMENT. Absolutely unacceptable. Never again.

My four stars all go to Drew (and five, but I had to take at least one away from the experience)…read moredue to the delays and miscommunications in the system. That cannot be blamed on the people. If you want to implement a new system it should work, and not cause problems for staff or customers. Drew is the man. He takes care of everything and he's a huge help. He made sure I was happy leaving when I was less than pleased coming in today. I really appreciated him and the manager (and the service tech) showing me what they had done. we'll see if we can get that last star.

I set up an appointment for 1:00 PM to get a back up key and look at my tail lights. When I arrived…read more3 people walked past me and said "someone will be right with you. When some came to assist me, we talked about what I needed serviced and then told me it was going to be a couple days. These are very quick issues to fix and should not take "a couple days to fix". I mentioned that it would be helpful if they reached out to let customers know that they are going to be without a car for a couple days

We had been researching similar vehicles for several weeks and were pleasantly surprised when we…read morefound the make and model we wanted at your business that was in the Kelley Blue Book price range. We had some communication with Shyy, who was polite and professional over the phone. We traveled 2 hours to check out the vehicle and met Shyy in person and we were impressed with his forthrightness. When I had questions about the vehicle, he and his supervisor produced documents to back up their position. We left the business with our vehicle and the feeling that we had been treated fairly. I would definitely do business with Button again.

I purchased a vehicle remotely from over 1,000 miles away (I was looking for a rare combination of…read moreoptions). I sent an inquiry over the Internet and Vinessa replied. She was either incompetent or a really bad A.I. robot, I could not tell which. After two non-responsive emails from Vinessa, I gave up and was done. I then got an email from Brian, the sales manager, asking if I got the information I needed. You can imagine my response to Brian. I was then contacted by Ryan Olsen who was my salesman through the rest of the process. Ryan was great. The best car salesman I have ever worked with. Most car salesmen fake caring about you, but Ryan really does care, not only through the sale, but with some issues that came up after the sale. Most dealerships these days try to pressure you or trick you into getting extra cost add-ons that you don't want and don't need. This was not the case with Button. I would be happy to do business with them again, especially if Ryan was my salesman.

I have always had great experiences at Kahlo, Very friendly service writers and some great…read moreTechnicians. No real complaints except, parts can be a little pricey, but I suppose that is just Mopar (Stellantis) for you.

I bought a new Jeep from Kahlo four years ago. I call up there yesterday 3/13/25 at 3pm to get a…read moreprice on four new tires. Wait on hold for three minutes to talk to the service department. It said I was the next call in line. Finally a woman gets on the phone. I tell I need a price on getting four new tires for my jeep I bought there. She asks me my tire size then says to hold. I wait again for another two more minutes. She comes back on the phone and says my parts department is busy right now. Can you give me your number so they can call you. I said that was fine. That call never came. Sad, five minutes out of my day waisted. I guess Kahlo doesn't care about selling parts or service to repeat customers. I will take my business elsewhere.

Please please DO NOT go to buttons. I'm hoping this review can help tons of people from wasting…read moretheir time and money!! They are very unprofessional with owning up to their mistakes. Garritt is very unprofessional; he will make inappropriate remarks to women and will text even after receiving your car, creepy! Simply took my car in for a tune-up and my gasket had to be replaced, and 02 sensors were misfiring 2 days after receiving it back from tune-up!!! I wish I would've listened to everyone's reviews and never went!

I came here while visiting my parents, and i was excited that they had an express oil change here…read more Most five star dealerships require you to make an appointment and drop off your car for hours. Here someone met me at my car and an hour later I had been serviced. You gotta love small town U.S.A. ! I'm seriously considering planning my auto service around my visits to see my my folks because of the convenience, price, and overall quality of service.

They can improve on honesty. We were misled on our service agreement by The finance manager Pete…read more And after several conversations with him abt splitting a bill, I never heard back from him. I was always taught a Man's word is all he has. Well apparently Pete don't think so.

We can not thank Grissom enough! They saved us from disaster during a 10 hour car trip back to DC…read more Not only did they solve our problem in record time but every single person we met there was so friendly and helpful. Hands down best experience we've ever had at a dealership. We had our dog K9 Hurricane with us as well and he got lots of pets, treats, and water. Thank you to everyone at Grissom for being so amazing!

It is called Russ hubler ram now. Goodwin sure is missed. Hubler sucks they lost my mothers keys…read moreand they said they were in the safe.

HORRIBLE SVC DEPT AND SVC EXPERIENCE!…read more I had the worst experience with this dealership. Don't buy a car from them, but if you do TAKE IT SOMEWHERE ELSE TO GET IT SERVICED! I purchased a brand new 2025 Jeep Grand Cherokee Summit Reserve less than a year ago. I called at 20K miles to schedule an oil change and get the tires rotated. The car was also making a strange wobbling sound so I asked them to take a look. I got a call that afternoon from Corey. The entire time he was condescending and I felt like I was being talked down to. He started out questioning whether I had gotten an oil change before, because he checked CarFax to see if I had gotten an oil change and I hadn't. He went through all of that "effort" when all he had to do was look at the sticker in the window. I told him I got the oil changed at the recommended 10k miles. He says oh because the tech says you have a bulging oil filter and that happens when you don't get an oil change. This car has every warranty under the moon. If the car has a bulging oil filter I'm sure it was covered. They didn't fix it, didn't offer to fix it. I looked it up and apparently this is a major issue that indicates an issue with the car. I have no doubt this will come up conveniently once the car is out of warranty and I have to pay for it. He goes on to ask me if I had gotten the tires rotated. I told him I was bringing it in at 20K miles as required to get the tires rotated (that is the standard per my normal tire dealer). He says oh, well we recommend 10K miles and so the tires are bulging because you didn't get them rotated. I have had no less than 10 cars in my lifetime. I have never had or bought a brand new set of tires that were bulging after 20K miles under any circumstances. He then goes on to say they're not under warranty but you're in luck! We have a special right now - buy 3 tires and get 1 free. I asked why would I buy a set of brand new tires from them when I bought a brand new car less than a year ago with tires that have gone bad and I have to replace. RIDICULOUS!!! I then asked if the car was safe to drive. He said oh yes, it's fine, you'll just continue to hear that noise. I said ok I'll get the tires replaced eventually but not from there, just do the oil change and rotate the tires. This was around 3:30. He says ok ma'am we'll get that done and get your car ready for pickup. It should take about an hour We'll call you when it's done. After not hearing from them I call at 5:55. Someone else answers the phone (she was quite nice) and says yes the oil change is done but it says you need new tires. I said Corey told me the tires were ok and I told her I wasn't going to buy new tires from them after a set of "new tires" somehow went bad in less than a year. She asks, are you declining the tires. I said yes, not knowing or having been informed that something was now seriously wrong with the tires and needed to be replaced. I pick up the car after the lot closed and the tire pressure light is going off with a bright red inflate tire indicator. The tire pressure was at 30, when it was supposed to be at 36. All of the other tires are fine. At this point I'm LIVID because I took tires in at the proper levels, Corey said they were fine, and now one of them is not inflated properly. So now I'm questioning why they would rotate my tires and then leave one with a tire pressure significantly lower than the others. I take the car down the street to inflate the tire and I get the error message. It will not inflate past 33! So now I have to take my car in somewhere else tomorrow, likely to replace a tire that they likely damaged after being told the tires were good. Corey also tells I have 2 free oil changes and 2 free tire rotations that I could use but they have to be used in the first 2 years. I said oh it would have been nice to know that when I purchased the car. His tone was then oh well shame on you for not using them and it will expire after 2 years. Please save your trouble. Go to an honest dealership and definitely DO NOT take your car there to be serviced.

I'm giving two stars because the guy who checked me out was very nice…read more Just going to state some facts here. Came in for an oil change. Had an appointment at 7:50 am. Took 2.5 hours to change my oil. The techs deflated my tires to 33lbs. The sticker on the door says they should be at 37. (I remember being excited about that getting fixed hopefully because they'd been at 34/35/36 depending on which tire it was). When I replaced my air filter two days later, I found that the screws that are supposed to be screwed in to hold the cover in place were definitely NOT screwed back in. (Attaching a photo).

The purchase experience was outstanding. Blake Shenefield and JimHartley did a great job in making…read moreus feel welcome and the transparency on all aspects made us extremely happy we choose Wabash Valley for our new Ram truck. Jeff and Cindy Gilles

garbage, truck needed only a coolant bypass valve to get it running, but I requested other repairs…read morebecause I was getting dealership help to repair ALL wrong with it. It has since sat there for a month and not even all the repairs I requested are being done.

Sometimes dropping off your vehicle at a Dealership can be uncertain. Quality of service, wait…read moretime, communication!, etc. ANDY MOHR it was a GREAT EXPERIENCE. Corey McDole in Service, was very polite, professional and listened to me as I explained what my truck was doing. Thankfully it was an easy fix with my truck as an outside mechanic couldn't figure it out... it was just WAY off balance. The smaller mechanic had no clue and dishonest while the big dealership was quick, effortless and HONEST! THANK YOU ANDY MOHR

I would give a zero if I could. found a vehicle on their website, contacted the dealership to see…read moreif was still available (and it was), set up a time to view the vehicle, sent a text when I was on the way to let the sales rep know exactly when I would arrive, and she said "perfect". After driving 100 miles (which I mentioned was the reason I had to be sure it was available, I arrived to and was told it was sold a little over an hour before I arrived. Inexcusable! Manager came out and pretended to care but didn't come back. She told me they would get me in a comparable vehicle with a good deal the was off to do whatever. I've driven 4 vehicles off of Andy Mohr lots in the past and always believed they were among the best. Times change I guess. Buyer beware!!!