We purchased a $27,000 used vehicle from their lot, having been assured that it passed a full inspection and had no known issues. During the test drive, we were unable to take the vehicle on the highway due to traffic on I-465, and the salesman directed us to roads with a 45 mph speed limit. Unfortunately, we trusted that the dealership's inspection was honest and thorough. At the time of purchase, we were aware that one tire had low pressure, which we assumed was a minor issue with an easy fix. However, just 15 minutes after leaving the lot, an ABS system error code appeared. We thought it might be related to the tire, so we replaced all four tires. Despite that, the car still drove poorly and struggled to accelerate appropriately. We took the vehicle to a certified BMW mechanic, who diagnosed a failing transfer case--a $6,000 repair. According to the mechanic, this is an issue that does not occur overnight and should have been caught during any proper pre-sale inspection. The error code that appeared immediately after purchase supports this. The mechanic strongly urged us to contact the dealership. We were also advised by a BMW representative to do the same. Over the course of four frustrating weeks, we made numerous phone calls and left multiple voicemails trying to get in touch with someone at the dealership. After repeated follow-ups, multiple back and forth, lies about them contacting the mechanic to clarify issues with the car, we finally heard back from Jason, the store manager, who informed us that Andy Mohr would not take any responsibility for the $6,000 issue. When we asked if he truly believed this issue developed overnight as Andy Mohr not taking responsibility was them stating the issue developed after purchase, he said it was "possible"--directly contradicting what our certified BMW mechanic told us. In addition to speaking with the local manager, we were also given the contact information for the regional manager. We spoke with him and were offered a $1,500 resolution for a $6,000 issue, or the option to trade in the vehicle. However, my husband and I agree that we'd rather not take another car from the lot, since it appears to be a common issue--per other reviews--that used vehicles have problems shortly after purchase. Even more disappointing, both our BMW mechanic and a BMW corporate representative have now advised us to seek legal counsel, as this vehicle was falsely represented as having passed inspection and being in good working condition. Please learn from our mistake: DO NOT trust Andy Mohr when purchasing a vehicle. They do not stand behind their inspections, they do not prioritize customer service, and they have shown no regard for doing what is morally or professionally right. What should have been a simple car purchase turned into an exhausting, expensive, and avoidable ordeal. read more