My relative recently spent 2 months in Bridges at Andover while waiting for an apartment in the…read moreLexington facility. From first contact to last all staff were so welcoming, helpful, and kind. They gave great care, anticipated needs and communicated well. Thank you to all the staff at Bridges in Andover. You're awesome. Oh and the place is GORGEOUS too. So many lovely spots to visit and walk.

DO NOT Bring your loved one here. They don't care about the residents just about money. My mother…read morehad a massive health problem landing her in a nursing home and could not return to her apartment. Not only did they hold her to a 60day notice they increased her rent $1200.00 for the 2nd month. I was supposed to get refunded for 2 day and they would not give me back what I paid for the 2 days. I would have given zero stars if it let me. Stay clear

Caregivers are good. Managers are awful resulting in a bad moral among workers. Management makes…read moredecisions that affect the residents without asking the staff for any input. With the high cost of senior living, find another facility.

The developer reported to the town of Andover and its residents there would be little to no…read morecommercial line blasting yet when the project started they had 39 days of blasting in a thickly settled in town residential neighborhood leaving damage and cracked homes. When people would call the developer Capital Seniors Housing to complain we were told they could care less about what people thought and would buy our home to make us go away. These people are unprofessional and not good neighbors. Much better options for your loved ones close by to this disappointing complex. Stay away!

From the owner: Seniors want more services, more amenities, and more thoughtfully designed environments that work…read morewith their age not against it, and at Stone Hill you will find just that. Specializing in Independent Living, Assisted Living, and Avita Memory Care, Stone Hill provides an exceptional lifestyle experience - one where you will find secure, supportive services and the social atmosphere you need and want without giving up the traditions and independence you cherish. Stone Hill is located in picturesque Andover, MA and is minutes from I-495 as well as the quaint shops and restaurants of historic downtown Andover.

My father has lived at Ashland Farm for 3 years. I live in Connecticut and other siblings are in…read morePennsylvania, Texas, and Gloucester. Once Dad moved in we had peace of mind that there was help available if he needed it, whether he was sick, or any need he had. It was a good move because we knew Dad didn't have to live alone and he could be around others. It took a while for him to get adjusted to the change in his life after leaving the family home of 55 years. Dad came to appreciate that he could get cooked meals served to him in the dining room. He likes the food and loves all the wait staff and enjoys chatting with them. My father is very friendly with anyone that works at Ashland even though he's not one to engage in the activities. He has made friends in the dining room and in the hallways. Monica, the current executive director, as well as Heather, the current sales director, have been very helpful in trying to help Dad size down as his money is being spent down. They have been very gracious and have not complained about all my father's questions, research, and the many apartment tours Heather has given him. My dad feels confident talking to the staff or the nursing team if he feels he has a need. The community is clean and well kept. They do offer rides and trips out of the building. Ashland has been very conscientious during the past 2 years with Covid-19, keeping our seniors safe. They are starting to renovate the rooms, so that's a plus. Ashland is conveniently located to 495 and 114, so it makes it easy to visit from CT, PA, and the North Shore. All in all we are happy that my father is living at Ashland Farm.

The environment at Ashland Farm is conducive to community. There are great activities with good…read moreparticipation and plenty of programs and games. They bring in musicians which is really fun. I love Yoga with Nancy - she is fantastic and the ice cream socials are great for meeting people and hearing their stories. The food is really good and Chef Darrell encourages all of us to tell him how he can make our dining experience even better. I love the scenic rides on Fridays and the trips to North Andover mall for groceries. I love going out to lunch and being taken to my Dr. appointments.

My 84 year old father was a hospice resident on the memory care floor at Bayberry. He was brutally…read moreattacked by another resident in his bathroom. We did not hear about the attack until 9 hours later and then not told about the severity of injuries. We asked for a meeting with the Executive Director but were denied. We called the police for them to go to Bayberry to get a statement on the attack but once again Executive Director refused to give any information to police. Massachusetts Elder Affairs is investigating.

I've been entertaining the residents at Bayberry for a few years and I can attest to the very well…read moreappointed common areas, the bright, cheery dining room and the spacious comfortable living room; in addition, every employee I've had contact with is a person of terrific character who projects sincere concern and care for the residents of Bayberry at Emerald Place. I would highly recommend Bayberry to anyone who wants to have their loved one living in a safe, clean and caring home.

I'm giving three stars, the care by the nursing staff ie two of the nurses was wonderful (Lorna and…read moreDenise) there was another nurse that was awful and when my mom was dying she was so rough with her and almost choked her with medication, but I digress. Let me start at the beginning. We looked at this location for my mom because she needed more care than we were able to give her at home anymore, it all seemed like a great fit, the woman that gave us the tour was wonderful and kind, unfortunately she hit ill and they let her go. One thing that I cannot say enough about is the activities department! If not for them I would have taken my mom out, they kept my mom busy and entertainment for the last six months of her life. Jacinda the director should open her own business! I have so many items that my mother made that are beautiful and I will cherish them forever. Let me get to the negative about this company. The management is truly awful, I won't go into too many specifics but I know that karma will have her way with these folks. I will start with the family is supposed to get together with a manager and get a 30 and 60 day review of how their loved one is doing, Jack the manager had to change the date, ok fine but when I went in on the date he changed it to he started yelling at me (the customer paying 9k a month) saying he was too busy! There is a nurse case manager who oversees the nursing staff, unbeknownst to me I don't even think she's an RN, that I caught in a bunch of lies about my mother falling, which ultimately resulted in her death. I had asked to see the video to see my moms fall and was given the runaround how Jack couldn't find it on the film (what??? Why do you have cameras then?) my mom was in hospice care and did not have a long outlook but this definitely rushed her process along. I could go into many more stories, something that really left a bad taste in my mouth? They sent me a bill after my mom had passed away, keep in mind, this is a 50 bed facility, not a huge corporation! My mom had been gone over five weeks now, I'm still awaiting the refund I was promised three weeks ago, the management doesn't care about their clients whatsoever, it's all about the money, thank goodness for Lorna, Denise and Jacinda!

Doing a great job with their residents during a very, difficult time. Navigating visits while…read morekeeping everyone safe is no easy task. Special thanks to Kamisha, Jack, Ann and all the ladies that work the front desk!

We had a luncheon with 12 of my mother-in-law's friends in a beautiful sunroom at The Residence at…read morePearl Street facility. The chef, Neil was friendly, knowledgeable and what a great cook! Our server Theo was unbelievable, friendly and polite, and an awesome server!! Together with the entire staff we had a wonderful experience!!! Our guests could not stop talking about how wonderful and beautiful this place was! Thank you so much for an unforgettable gathering!!! Nancy & Paul Crampton

My mother was there for two days and they lost her. She walked out of the alleged secured building…read moreand she was gone for two hours before anyone knew. Awful awful facility. Do not leave your loved ones in this place as they just do not care.

Ever hear the saying "don't judge a book by its cover"? The online marketing/sales pitch has been…read moreconstructed to captivate to attract families. Before committing to The Woodlands Inn consider this: Revolving door when it comes to innkeepers. Innkeepers not familiar with nutrition requirements Innkeepers with poor attitudes No consistent innkeepers for resident to recognize Edgewood farm-to-table: fictitious Do not monitor or record medications. Rarely notified medication has expired. Slow if any response from nurse or staff member if an emergency Don't pay attention to the reviews from people that visited the establishment. My loved one currently living there and I would NEVER recommend to anyone.

From the owner: The goal of The Woodlands Inn Assisted Living is to support those who need a little extra help in…read moretheir otherwise independent life. With Assisted Living, our resident members enjoy opportunities to live healthy, purposeful lives every single day. In addition to a robust schedule of activities, they're encouraged to do things that make them feel at home. This includes everything from helping with meal preparation to doing laundry and more.

We took my 84 year old Mom to visit. The building is beautiful, new, lots of space to eat and the…read moreactivities look plentiful. It is pricey. To have all these amenities and meals included, starts at $4,000 per month for the smallest room, which is approximately 475 square feet. I'd recommend discussing the pricing before the tour, as we wish we knew how expensive it was before investing an hour touring. The bus was not currently in operation, due to limited staffing, however we were told there were plans to get that going. In the meantime, they have a Lyft account which could be used to bring residents to doctors, etc. They do have another building which is an apartment only option, and is less per month, which appears to be targeted to a younger population who does not need the amenities. At the time of our visit The Woods was at less than 20% occupancy.

I love this place! It is clean, wonderful people and so many activities to do. They had a…read moreHawaiian Luau and it was a blast. They have great food. I play cribbage and mahjongg here. Nicest people, you won't go wrong living here.