Great school, great care, great office experience. Comfortable kids, good education, horrible bus…read moredriver choice.

Whittier Rehabilitation Hospital's care of my mom's acute rehab and physical therapy was excellent.read more

My mother just passed away at this facility. The care was fantastic. The place is clean and calm…read more The staff is consistent and very compassionate. When my mother was in a rehab facility, the staff visited her frequently on their own time. They wept with us when she passed. If your loved one is on the North Shore, this is the place.

Best Care Ever! I was positively impressed the minute I…read morearrived to visit a patient. The staff was welcoming, friendly, warm and compassionate. The pace itself was clean, professionally decorated and felt truly peaceful. The grounds were well maintained and the fall foliage was gorgeous. The standout was the manner in which patients and their families are treated. There were always 3 people assigned to my loved one's care. They were all knowledgeable and ever present. The caregivers always treated the patient with respect, would give loved ones a gentle touch of support, and always appeared to enjoy their work. They protected the patient's dignity, were quick to respond to calls or requests and truly cared that the patient was comfortable. Highly recommended!!

We will forever be grateful for the care and attention provided by the staff of this wonderful…read moreplace for my wife Margaret (Peg). Highly recommended for your loved ones they will benefit from the expert and compassionate care of the entire staff and their wonderful associates. Robert Hartwell

I was just there for a short rehab. The dietary department never got my diet right. Continued to…read moregive me milk (lactose intolerant) and continued to give me salt. Nursing tried their best. Not enough people working the floor to keep up with the bell rings. Said they would be right there and don't come back for on hour. Sent me home with someone else's medication. Very disappointed. Plenty more to complain about.

My grandama is at Hannah and she looks way better now than she did when she was living on her own…read more She's always cleaned up nice, well fed and all around happier/healthier looking. SO much stress has been relieved from my family. Everyone is happy. Good place.

Now called Vero Health and Rehab. Very disappointed in the care and attention given to my 82 year…read moreold mother. Continuity of care and communication was very unsatisfactory. I found the staff to be gossipy and disrespectful. Nurses could not provide me with percent of food eaten or fluid oz drank despite the fact that my mom was failure to thrive! I discharged my mother early due to my concerns only to hospitalize her shortly after due to hallucinations caused by dehydration and a UTI. Go to Medicaid/ Medicare.gov to find in-depth information about their facility and ratings.

In four words, This Is The Place!…read more I am 66 and have been confined to a wheelchair for the last couple of years. When my wife needed surgery on her foot (no weight-bearing for ten weeks) she decided that she needed some sort of a break from having me home all the time. I have Home Health Aides who get me up and also back into bed. I was in a local rehab and a retirement community (for more rehab) after the surgery that put me in the wheelchair in 2007. I wasn't keen to go back to a retirement community, but it was necessary. I had bladder infections and odd colds that were going around the community. When I came home after over a year I had trouble with my bowels and I thought all of this was par for the course. This time I was determined to pick a better place to stay. I looked around on the web, and one of the places that caught my eye was Amesbury Village (AV) in the next town over. I wanted a place with Internet access and a generally higher standard. AV didn't have Internet (sort of) so I was resigned to having a crap shoot on the services. I was booked in for respite care for three weeks in May 2010. I never thought I'd recommend a retirement community, but AV is so good I can't let it go unnoticed. The negatives I mention later may need more words than the positives, but the place is great for rehab, respite care, and residential stays. If you or your elderly relatives need attention, in my view you'll have trouble doing better. The main reason for this is the staff. I've been in communities where half the staff is just there because you can get a job as an aide with little training, and in those sorts of places they just want to get through their shift with as little work as possible. One place I was at had an aide called "Lost Larry," who often vanished from the night shift for several hours. He always had a glib explanation for his absence, and the rest of the staff had given up trying to find him. In all my time at AV, no-one ever failed to do their job, and most of the time they would go above and beyond to satisfy your needs. My specific need was for extra cookies in the evening snack (not that I needed them, I was just greedy), and if one aide satisfied such a selfish need, then every aide from that night on would automatically give me the same every night. But it's not about spoiled brats like me. Retirement home residents are mainly made up of people with dementia and Alzheimer's, and when they're not being combative, they're staring at the walls. But people you might call no-hopers got plenty of staff attention. I couldn't do this with those people, but the staff is dedicated. And when you've looked around a bunch of retirement communities, they all look the same. You really have to see them between nine a.m. and six p.m. So let's give a big hand to the people who work there. Staff Nurse Andrea and her afternoon/evening crew, and Staff Nurse Jane and her morning people, including Ms. Boom-De-Ay (sorry, in-joke there). I can't think I've met a single person there who I thought should be replaced by someone with a better attitude. There's plenty to do, but of course most of the people there love the old folk's staples like bingo and old-fashioned music. But Jane, the Activities Director, along with her staff, have a whole host of things going on. While I was there we had a visit from a guy who brought along a whole bunch of exotic animals, including a sixteen-foot Burmese python, a smaller snake, a rat, and a whole gang of more cuddly creatures. Almost all the residents watched and stroked the beasts. To give you some idea of how the staff cares, I had an appointment at a hospital on the day when the lift broke for a couple of hours. Donna, the Unit Manager, not only apologized profusely, but called the hospital to say I wasn't coming and fixed up an alternative date and time - all without asking. Although AV keeps its residents on the floor that their rooms are in, many people can roam around. I'd often go down to the sun deck and work on my tan, while watching cardinals at the bird feeder and squirrels athletically swinging down to get to the seeds first. This used to be my favorite place to avoid Jimmy and Colleen of the Therapy Department, but they found me in the end. What's not to like? Not much. In order of annoyance, from least to most: The elevator is slow and unreliable, but it's better than some I've seen and a replacement would cost a million dollars. The food is good by residential home standards. If you like old folk's comfort foods, it won't be too bad. The lack of Internet: Not total, as you could pick up poor signals from someone's network a hundred yards away. And the worst point? The lack of reliable hot water. Quite often you couldn't shower because the water was barely above cold. They should do something about this as soon as possible. But in spite of these faults, I'd go back if I have to.

I'm giving three stars, the care by the nursing staff ie two of the nurses was wonderful (Lorna and…read moreDenise) there was another nurse that was awful and when my mom was dying she was so rough with her and almost choked her with medication, but I digress. Let me start at the beginning. We looked at this location for my mom because she needed more care than we were able to give her at home anymore, it all seemed like a great fit, the woman that gave us the tour was wonderful and kind, unfortunately she hit ill and they let her go. One thing that I cannot say enough about is the activities department! If not for them I would have taken my mom out, they kept my mom busy and entertainment for the last six months of her life. Jacinda the director should open her own business! I have so many items that my mother made that are beautiful and I will cherish them forever. Let me get to the negative about this company. The management is truly awful, I won't go into too many specifics but I know that karma will have her way with these folks. I will start with the family is supposed to get together with a manager and get a 30 and 60 day review of how their loved one is doing, Jack the manager had to change the date, ok fine but when I went in on the date he changed it to he started yelling at me (the customer paying 9k a month) saying he was too busy! There is a nurse case manager who oversees the nursing staff, unbeknownst to me I don't even think she's an RN, that I caught in a bunch of lies about my mother falling, which ultimately resulted in her death. I had asked to see the video to see my moms fall and was given the runaround how Jack couldn't find it on the film (what??? Why do you have cameras then?) my mom was in hospice care and did not have a long outlook but this definitely rushed her process along. I could go into many more stories, something that really left a bad taste in my mouth? They sent me a bill after my mom had passed away, keep in mind, this is a 50 bed facility, not a huge corporation! My mom had been gone over five weeks now, I'm still awaiting the refund I was promised three weeks ago, the management doesn't care about their clients whatsoever, it's all about the money, thank goodness for Lorna, Denise and Jacinda!

Doing a great job with their residents during a very, difficult time. Navigating visits while…read morekeeping everyone safe is no easy task. Special thanks to Kamisha, Jack, Ann and all the ladies that work the front desk!

My brother has resided at Kaplan Estates for 16 months. He is very happy there. Management, nursing…read moreand staff are attentive and personable, food is good, there is a very active activity schedule and the facility is well maintained. Care for the residents is obvious throughout the organization.

Our 96 year old mom received exceptional care as a resident at Kaplan. Her apartment was a studio…read more It was clean and sunny. The staff increased assistance as her mobility declined and was always warm and caring to her. She now needs skilled nursing care but we will always be grateful to the staff for helping her remain as independent as possible for as long as possible.

I was looking for a safe place for my lifelong friend and when we walked into Oceanview we both…read moreknew this was IT. I loved the staff, the layout of the building, and the fact that when she needed more care, she could still stay at Oceanview until she required a nursing home. The staff helped me stay involved in her progress meetings and they were always welcoming and helpful when I would come up from Virginia to visit. She was fortunate enough to stay at Oceanview for 9 years and I was blessed to know she was safe and in good hands. If I lived in Massachusetts, this would be a place I'd be checking out in the not too distant future! I absolutely love the view from the top floor.

You will never see your money again if you do business with them. They have not returned my…read moredeceased relative deposit of over $7000.00 after 3 months and will not even return a phone call on multiple occasions.Chose another facility when locating a place for your loved ones.