Nice place, good customer service. Reasonable rates, easy access. Good location. Easy to work…read morewith

Just another run of the mill business with poor customer service. Disappointed by my experience…read more Definitely will not be using again - and I would recommend others find a mom and pop storage company, or a company owned by individuals who see other individuals as human beings. I had a storage unit for 8 months at the rate of $185 per month. When it finally came time to move into my new place and retrieve my things from storage, it was the first week of the 9th month of storing my belongings at storage sense. I assumed there would be a prorated cost for moving out three weeks early- as there have been at every other storage facility I have ever used. (I am 60- I've used plenty.) I swept and dusted the unit prior to moving out, leaving it sparkly clean to ensure I could get that $138 refund allowance. As you probably guessed- I am writing this review because I did not get a prorated cost. Wether or not these things are company policy, it makes a massive difference in regards to securing long term customer relationships. In customer service, when a representative or manager meets a customer with understanding and can recognize an area where you can lose a small amount of money in order to establish a returning customer, it goes a long way- and actually benefits the company in the end. For example- now I have a load of seed for work that needs to be stored for 3+ years starting next month. Can you guess where I'm not going? The businesses I have frequented for 40+ years have made thousands off of me, near to millions. Rest assured that I'll never use this company again nor recommend it to anybody. Hell- I'll drive an hour and 20 just to give my money to individuals I like and respect - and feel respected by. And get this- These sons of bitches have rats too!

Top notch customer service. They care about their tenants and try, wholeheartedly, to ensure the…read morebest overall experience. Highly Recommend!

From the owner: Next Step Self Storage is the premier self-storage provider in Colorado Springs. We are a…read morefamily-owned business and servant leadership is first and foremost. Partner with us to store your goods in a safe and secure environment. We take the security of your belongings seriously. Our facility is equipped with 24/7 surveillance cameras, secure access gates, and on-site management to ensure that your items are always safe.

This is a crap company. I was with AAA Platte Self Storage for several years and service was great…read more Storage King takes over and you can't reach anyone at the location to resolve issues. You get a call center that is completely unable to resolve anything. The company charges for their insurance if an RV is uninsured. Every year you have to supply proof of insurance on your RV to avoid their insurance. Problem is that their system for receiving the insurance card does not work. There is no way to call the onsite office to make sure they received the proof of insurance. Result is that you get charged for their insurance. Completely unethical. Additionally the maintenance of their facilities is poor. A cinder block wall was knocked down at their covered RV storage. It has been covered with barbed wire and not repaired for some time. This provides poor security for RVs onsite. If there were more available covered RV storage sites in town I'd be outta there.

Kimberly and Rayna went above and beyond to help my wife and I out! We really appreciate the care…read moreand the compassion they exhibited! There's alot of companies and people out there's that are not willing to listen and help when it's needed but these 2 went out of their way to help fix a bad situation. We would give more stars if it was possible! Thank you so much for all of you're help ladies!

We have had a fantastic experience with Red Rock. Their customer service is excellent and the are…read morevery enjoyable to work with! Great clean and modern facilities and again, fantastic customer service.

The manager Suzzie showed us around. It was so clean and bright. They have lights in the unit…read more Which is a huge improvement from other places. They have great prices especially for what you get. I'm excited to move in soon!

Best storage facility I have ever used! Secure, clean, well managed and affordable. The staff are…read moreresponsive and always friendly. Shauna is very helpful with any situation you may have. She has helped us out many times!

Clean and spacious with many units of various sizes. 2 coded gates for convenience. An outside…read morebathroom which is always kept clean. Shauna is always friendly, helpful, and efficient.