This review is for the Accent Countertops in Reno, Great team, respectful of my home, kind people. A job very well done! Called before arriving to ask if they could come early. They installed the kitchen countertops very professionally. They carried in my new cast iron sink (very heavy - 100 lbs!) and set the sink. They cleaned up after themselves and were very congenial. Highly recommend! read more

Was suppose to have an interview with them. They fail to properly confirm that they rescheduled for a different time. Told me to come back later the day but when I asked if another day is fine they ghosted me. Would never use their service after that huge disrespect and lazyness from them. By looking at other reviews I'm glad I got position with a different company read more

Same story as many others here. Subcontracted through Home Depot. Missing major piece on the initial quote, things installed visibly crooked, lost pieces, rework, etc. Installers were difficult to work with, gave us critical information too late for us to do anything about it, and refused to fix their mistakes. Don't do your counter tops through Home Depot, especially if Accent is their sub. read more

This company was subcontracted through Home Depot to install our countertops and sink. As soon as the installers left, we realized there was a significant chip in the sink. Trying to get Accent Countertops to take care of this situation has been more than a nightmare. They broke our cabinets trying to replace the sink and the plumbers they hired to reconnect the pipes did not tighten the pipes which led to over $5,000 in damages to our walls and carpet. Be very leery of working with this company. They have taken 0 responsibility for this issue and will not respond to emails or phone calls. read more

Accent countertops have been very difficult to work with. See the pictures to see for yourself. We went over a week without a kitchen because they originally brought the wrong material but after seeing them come back almost looks as if it's the same material. The contractor also rigged the one he brought to work, and now it has resulted in a huge crack. I have texted the lady and accent countertops have a communication issue and never want to get back to us in a timely manner. We really just want the promise that was told after spending a lot of money on a new kitchen. We just want our old kitchen back at this point and it's sad how long this job has taken our kitchen is quite small read more

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The installers did not do a good job. They installed the countertop crooked and I can't get them to return my calls to get it fixed.

The gentlemen who arrived to remove our old countertops and install our new ones were professional and accommodating. There was a point where I had an issue in one area and they immediately offered an acceptable solution. Communication prior to our install was appreciated. Thanks, Accent. read more

Accent Countertops - Kitchen & Bath Near Me - Murray, Utah

We ordered countertops through Home Depot and it turned out that Accent was the subcontractor. The countertops didn't have the dishwasher brackets we paid for, didn't have the bullnose edge we were talked into, and weren't squared so that my standard, 30"-wide stove wouldn't fit. The opening is too narrow. They aren't cooperative on getting their error fixed, will only come when we can't be there because we work, and aren't returning my calls. Once they have it in and your money is forwarded to them, you don't seem to matter. When we finish our basement, we will need more countertops. Needless to say, Accent won't be the ones we go to. read more

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Absolutely horrible. sink caved in after 4 months of use. Said it would take 9-12 weeks for installation and took 9 months, with a 4 month failure after that. have since been in a year battle for them to repair said sink and they finally came and "caulked" the countertop in and glued the sink to the countertop. $15k$ and I'm forced live with a "silicone" fix. DO NOT EVER HIRE HOME DEPOT OR ACCENT TO DO ANY WORK!!!! read more

BEWARE!!! I'm four months into an install that should've taken THREE DAYS! The installer, Terry, did an unbelievably poor job, didn't show up on multiple occasions, and when he did show up, he would do 2-3 hours of work and would leave. Now, I have to wait another month for someone to come out JUST to fix the horrible job Terry did. The office Manager, Jackie, is incredibly unprofessional. She threatened to charge me and have the contractor pack up and leave if I left my 300 SQUARE FOOT apartment at any point. To be fair, the men who installed the countertops did a fantastic job. However, you've been warned, dealing with Jackie or Terry will, most likely, result in a disaster for you. read more

Very pleased with their service. Installed our countertops quickly and cleanly. The installation crew was very professional. I would recommend them. read more

This company has subcontracted from Home Depot, I love the staff in the St George store. They have been by my side, supporting me throughout this issue with the subcontractors. As for the subcontractors Accent Countertops , I regret the day that I allowed these people into my house. This experience has been very trying! Speaking to their representatives was condescending and frustrating. They have no customer service integrity.There is no delay due to supply issues, they had everything they needed, the problem was is the person that came and did the template appointment to measure, measured three of the sinks wrong! So they tore everything up, figured out it wouldn't work, then had to take everything back out and back to the shop located in Salt Lake City. They don't know when they'll be back, did I mention they want more money because they made a mistake? As I tried to resolve this problem, I was treated in a horrific manner, I then went to Home Depot where I watched the rep there being disrespected as well. My advice, don't let Accent Countertops into your home! I am still without a kitchen sink, countertops, and two bathroom sinks. My birthday and Thanksgiving may be ruined. If this isn't resolved soon I will lawyer up! God bless you as you look for a contractor, just do use Accent. read more

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They subcontracted out of St. George, we are sorry they ever walked through our front door. Accent countertops miss-measured three sinks, they tore everything out and then realized that there was a problem. now they are gone, we are not sure when they will even return. We are without a kitchen and two bathroom sinks. When we talked to them, they treated us terribly, no form of customer service. They notified us that now owe them more money because they will have to do more work, it was their mistake! We went to Home Depot and we're treated well, however we noticed accent countertops was treating them poorly also. Run, hide to save yourself, do not use this company! read more

Horrible experience with these people. They took our measurements wrong and cut the entire thing wrong. They didn't put back our stove and when we tried to put it back it didn't fit and we ended up chipping our new countertops day 1. Called and told them about it and they came back out and got the stove to "fit" except it doesn't fit as far back as it should and sticks way farther out than the rest of the countertops and looks stupid and cheap. They cut the stone wrong and won't admit it. I called to see what they can do and the manager, Chad, insists that the stove was put back exactly as it was before. Okay, no, this is my house and I know how the stove sat before because I live here. Manager is insisting everything is as it should be. Well see how this plays out, but I would not recommend this company by any means! Update: They came back to fix it. THIS WAS THEIR 3RD VISIT!! Still insisted it was my fault. And then the guy goes and cuts the countertop bigger to make the stove fit. PLEASE TELL ME HOW THIS IS MY FAULT, DID YOU OR DID YOU NOT HAVE TO MAKE A BIGGER CUT TO FIT THE STOVE? Be accountable for your work! Jeez!The only reason we worked with these people is because they came to us through Home Depot. That's pretty embarrassing that Home Depot would chose to contract work through such a unprofessional company. If you get countertops through Home Depot, make sure they don't send Accent Interiors! read more

Accent Countertops - Kitchen & Bath Near Me - Murray, Utah

Accent Counter Tops damaged my home during install. The account manager in writing told us the damaged items would be replaced and asked we get quotes for them. Before settling the final bill we got quotes to repair the damage and provided it to them. The COO and Store manager said yeah we won't replace those items and you owe the full amount. While attempting to work through it they filed a lien. They are not careful doing the work so damage is likely. They are dishonest, do not honor what they say they will do in writing and then strong arm you. DO NOT RECOMMEND read more

DO NOT USE! I went through Home Depot and they use Accent as a sub for countertops. Accent installed my new countertops; however, during the demo they chipped eight of my white kitchen cabinets and wall. I didn't notice until after they left and I was cleaning up the mess they left. I was so pissed. I had perfect cabinets. I spoke to Home Depot who indicated Accent isn't owning the problem. Accent didn't bother to come out and look at the damage, they just washed their hands since a sub I guess. Had Accent covered my cabinets from flying granite pieces during demo this would have never happend. Home Depot has to file an insurance claim to recover losses. DO NOT USE! Also I had to wait 6 weeks for my countertops. read more

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We got a beautiful result with accent. After some consultation and iteration with their team we found the right material for kitchen and attic. Both spaces came out beautiful! The installers went above and beyond by removing extra demo materials out for us even though it wasn't really their job. Overall we are very happy with the finished product. read more

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Accent has been one of the bright spots of our remodel project. There were MANY delays to the countertop installation resulting from errors in the cabinet orders and reorders at Home Depot. Accent (Liz) was diligent at the follow-up attempts to schedule final templete measurement and installation. Because of the cabinet order errors the measurement appointment had to be rescheduled a couple of times. Each time Liz was understanding and accommodating. When the correct cabinets were finally received and installed Accent scheduled the final measurement. The technician (Brian) that performed that process was on time and easy to work with. He was polite, professional, and friendly. After the final template measurement Alison took over the installation scheduling and that process was seamless. The installers arrived on time and, again, we were treated with respect and they performed the installation in a polite, professional, and friendly manner. They asked for our preference on several issues, gave informed advice, and explained reasons for what was being done. They cleaned up after they completed the installation process. With other issues encountered during this remodel, our experience with Accent was a bright spot. The folks we dealt with at Accent were all pleasant and professional. We are pleased with our final countertop product. read more

NEW Absolute worst company I have ever dealt with during a home remodel experience. We decided to use Accent for our bathroom remodels because we loved the fact you could see the available remnant pieces online and they had a large selection. That is the only good thing I have to say about this company. We worked with Ashley and decided on the remnants we wanted and also let her know we wanted not only to use the remnants for our counters, but also our windowsills. After the initial meeting, she was never available to speak on the phone, she always responded with a text saying she was "in meetings" or "on a project". I spoke with two different people in the company (one in the scheduling department and one the actual templater) and let them know our windows would be replaced after we were scheduled to have our counters installed and confirmed this would be fine. They both said we would have to pay an additional trip fee to have them template for the windowsills once the new windows were in which we agreed with. I once again tried to call Ashley once the counters were installed to let her know that our new windows were supposed to be in the following week and she responded to my voicemail with a text saying they made a mistake on their end and accidentally cancelled the windowsills and did not keep any of the material to do our windowsills- which we had already paid for. She did nothing to try and make their mistake right except say we would have to wait for more remnant to come in that were our colors (if they did ever come in) or we would have to use another color. After a month and our colors still hadn't come in, I asked Ashley what other options we had and she said she would talk to the owners, which in my opinion should have happened the second the mistake was made. I never heard back from her and finally asked for a refund, which to my surprised, they did. This company has terrible communication and does not value their "remnant program" customers. The installers also damaged several of our walls. I would advise to use ANY other counter company. read more

After much searching we found our perfect bathroom countertop at Accent. As a remnant, the price was also reasonable. Unfortunately our sink cutouts were wrong when the countertop was first installed. We were very concerned as our remnant was quite rare. We especially appreciate Eric Calder, our salesperson, who tracked down a new piece, had a new countertop cut and made it right. The new countertop looks great! Thank you! read more

The staff at Accent are great and the installers were timely, efficient and professional. We love our new quartz counter top in our remodelled master bath. read more

Love the cracks in our quartz countertops right where they cut the inside corners. Why do I have to pay for you to come out and repair them? Go with a different company. read more

There was no instruction on what we needed to do before the template or came and no instruction before the installer came!! Each of those representatives had to come back to my house twice!! And cut for the sink was completely messed up and now I have gaps between my $2000 sink and $3000 granite!! When I asked to speak to management the girl I was speaking with said she was management and there was no one above her!! I am so devastated it's been almost 3 months since the process first started and this is not what I paid for!! read more

Horrible horrible horrible. The installers were verbally abusive to me while I was pregnant and walked off job because I saw a huge gap between the cabinets and countertop (I guess Mario usually gets away with gaslighting customers?). Took NINE attempts to install the countertops and still never finished the job. The fabricators were intentionally cutting the slabs the wrong size so they could charge the subcontractors installing it for any problems. Multiple installers told me accent was charging them $5000 bc they failed to cut the countertop correctly on site with a hand saw (which the installers should never have had to do). They also glued down cracked and damaged countertops to my cabinets so some of the installers refused to even try to fix it bc they didn't want accent to charge them. Twice installers left unsecured slabs on my floor resting up against a folding table (yes, like LEFT them like that and went home putting us at risk for injury and our pets at risk of being crushed to death). Because it took NINE attempts, they were throwing the slabs on the back of the truck repeatedly to try and recut them. The countertops were marble and badly scratched. The installers told me the scratches could only be fixed by completely refinishing the slab because they were so deep (hard to do after installed) and company never addressed it. Installers also told me the cracked slab they glued down would have to be replaced if it started spreading (so I just throw out $15k worth of countertops???). Told the manager about this and she couldn't care less and was in no hurry to complete the job even after 6 attempts. Two seams are already coming apart and new cracks are forming and they haven't even been in 6 months. On top of that they are now trying to sue me for not paying for the rest of the job they never finished (didn't bother caulking or sealing or fixing any of the 5 million scratches and cracks). Over the 9 attempts it took them almost 6 months to just get countertops in (the whole time I was pregnant without a functional kitchen). On top of this, they left dust everywhere and were constantly leaving doors open so pets could get out (even when they weren't carrying anything). They tried to offer a 10% discount for the nightmare, but what good is that if the whole job needs to be ripped out, redone, and they damaged your floors and cabinets in the process? Just unbelievably unprofessional. Do not trust this company. They treat their subcontractors and customers like garbage. read more

I had one kitchen done with Accent as the subcontractor for Floor and Decor. I was not happy. I had a second kitchen done by Home Depot where Accent was the subcontractor. I was not happy then eithe. I would not recommend them. Very difficult to get any issues resolved. My cooktop was cracked during their install and it's been a month and still no resolution. read more

We found accent on our own at first. We tried to do the process ourselves but the staff was less than helpful when we were in store and even less when we were communicating via email. Little did we know, they are also Home Depot's vendor. We purchased our cabinets and countertops through Home Depot and they subcontract the work. Throughout the process I had to take the initiative to communicate with them as they wait until the 25th hour (aka less than 24 hours before measurement or install). Hello... people have working lives to navigate around. The counters are beautiful and they are getting 2 stars because of the measurement and install team. The office staff leaves more to want. read more

I worked with Cami, and she's very responsive, helpful in selecting the countertop, and decent pricing for the quartz. The installers did a great job and cleaned up after themselves. They were quick and professional. I would go through them again if I were re-doing my countertops again. read more

Terrible customer service. We were told 3-5 weeks for our countertops and it ended up being 12 weeks, with no communication on their end as to why. There are better companies out there for this, definitely go with someone else. read more

Scheduling the phases of this project was completely inept and inconsiderate and resulted in my having to spend many hours sitting waiting for the technicians/installers to even show up. When they finally did show up, they installed a countertop that they could see with their own eyes was 6 inches too short because it had been either measured incorrectly by the template measurer Or cut too short by somebody in the factory. During install, they took a chunk out of the existing cabinetry And didn't even care or try to fix it, left a big mess of sawdust both in the kitchen and outside in the parking lot where they did the sawing and cutting. Then the company made it my problem to fix the countertop that was not the correct size. They said they would have to remove the countertop and keep it for two weeks at least so they could fix it and then bring it back to reinstall it. Because it is a vacation home and we don't live there full-time, it is not possible for me to drop everything and make yet another special trip to Tahoe to Again wait around the house so they can do the install with the correct size countertop. I have renters coming to use the place and It is simply not reasonable to expect someone to have an open cabinet with no countertop on it for two weeks to wait for this company to have some pride in their workmanship and make the job right. So no, I would not recommend this company to anyone. I only gave one additional star because what they did install looks good and the installers were nice, though they didn't seem to care much that the job wasn't done right or that they had arrived a full six hours after I was promised they would arrive to do the job. read more

Accent Interiors has an amazing selection and wonderful customer service!! They helped me achieve my dream kitchen!! Debra was amazing, knew her stuff and had great taste and advice. Would totally use them again!!! read more

These guys are sub-contractors for Home Depot & they're horrible. They installed 3 quartz countertops in my home recently and left not only a horrible mess for us to clean up the day before we hosted our wedding at our home, but they scuffed walls, punched holes in the drywall, and took chunks out of door trim. Apparently it's totally ok for them to do this, per Ashley, and that it's the customers responsibility to repair the damage left behind by their installers. Fun times. Be sure you have paint on hand, since you'll be doing lots of touch up. read more

Terrible customer service. Very disappointed with the poor planning and total ineptitude of the installation. They accidentally sent a salesman instead of a template measuring contractor on the wrong day, took them almost a week after measuring the template to figure out that they don't have the right materials in stock (they have had our order for 4 months now). Also after telling us that we've paid for a backsplash, they claim that that wasn't included. Either they are incompetent hacks or scammers, not sure which. Either way, truly regret using them. read more

My new expensive Island countertop is 1" off, no overhang on one side. After measuring twice they still got it wrong. I asked the installer's if the overhangs were correct they said "yes" and quickly left. I noticed the mistake and called Chad at Accent, he knew about the error! Not wanting to wait any longer to use my kitchen I told him I would keep the stone, but I did not want to be charged for stone that I did not receive, so he agreed to credit the 1" X 102" of stone saying that should be a "big chunk of money", making me feel a little better. They only credited $30 for their error, they knew they screwed-up and I have an Island with no overhang on one side. read more

Bad Quality. US granite can do a way better job and everyone in town talks crap about US granite. I'm talking NIGHT and DAY in quality and customer service. The Manager doesn't know anything about stone. They can't run a saw without ruining every cut. Then the guy making the cuts LIES about it saying you can't cut the stone slower. You can. This company needs a lot more experience. read more

Had them install quartz countertops. Great young men who worked hard and were problem solvers. Unfortunately they didn't cut the opening for the cast iron sink large enough and the guy who came the next day used a diamond saw to enlarge it without telling me the entire house would be covered in quartz dust after he was done. If I'd had a heads up, I would have covered things up. It took hours of deep cleaning to remove it as far as possible. They also did a lot of cut-work outside the front doors in the carpet covered breeze-way of the building leaving the dust everywhere. And it was on my floor and the one below because it's all open. Neighbors weren't happy as this dust is easily tracked into your home. They are now, two days later, vacuuming it up because I complained. I think the problems would have been avoided had I been more diligent overseeing the project. It is beautiful. read more

we remodeled our kitchen and accent countertops did the installation of our beautiful quartz countertop they took about 2 hours to do the installation and they did a wonderful job i will recommend them to every body who's doing a kitchen remodel thanks guys read more

I wish every contractor I hired did this great of a job. They arrived a little early which was perfect and were done quickly. Zero problems zero complaints. They even locked up for us. read more

My experience with my counter tops started out good, the sale person was will nice and listen to what I wanted. The man that came to temp plate was all so good at what he did. Then when it time to got mt counter tops, I waited for a month and half. So I call to see what was going on. So she check I got a appoint on Monday at 11to 1 they came before 9:00. I was not happy with the work. Called they did not seem to care. then Thursday they sent a team to do the back slash, I told them I was no happy with the out come and sent the back to have one of the bosses to call and they were to be there at 9 to 11 they came at 12:50. My counter tops are still not right and hole experience was terrible, my seam was not done right. the countertop had to long smug lines and more. I would never have countertops by then ever again. Peggy Hadley read more

Bathroom vanity turned out great! All parties were very helpful, from initial pricing, to field verification, to install. It was a rainy day and I wished the installers would have had some booties to put on as they were bringing the materials in the house, but I moved some mats around and we kept the mess to a minimum. read more

What happens when a company (INC or LLC or S Corp, whatever) agree to complete a project they are hired for by a 3rd party (maybe a big corporate client one that has a great reputation and always pays the contracted company) but the work requested is not local to them? To succeed, they may hire a sub-contractor (who just happens to be expert in the required field) and why not, then the hired company has the work done by others, but gets the glory, ok - everybody wins right? Well .. let's go with The originally contracted company that hires the sub-contractors also requesting the sub buy all the material, and the job gets done; beautiful - and the client (big corporate company pays them) BUT ... the contracted company doesn't pay the sub-contractors? What happens? Goodness why would that happen??????????????????????????????????????? Here's a possibility - an example: company A, running business like no problem (but they are having problems) realizes there is a way to receive payment from client and not pay vendors. The possibility (potential technical loop) that --- while company A is struggling; someone somehow creates company B (maybe similar name? maybe same employees, maybe same address? maybe...) so company B can buy company A assets (pennies on the dollar - just a guess) and leave company A with all company A debt, starting company B with company A clients and no harm to public perception. Let's take this another step, while terrible example but for the sake of the complete hypothetical, is it possible company A not pay the sub-contractors legally (leaving ethics out of it of course)? Is it possible company B just moves forward and doesn't look back? No really, what happens if company A vaporizes, while company B (looks so much like company A (hypothetically operates at the same address as company A, conducts the exact kind of business as company A (but as company B)? Is it just bad luck, so sorry, for the sub-contractors? No payment required technically (hypothetically)? Just business - nothing personal??? Something "B" movies are made of or possibly, just guessing like the true stories on Dateline ... companies to beware of, doing business as ... company A and company B Accent surfaces, interiors - hypothetical? read more