Poor customer service and rude. I bet if I used my fake Spanish accent I'd be treated better. These…read morewomen are horrible

Hello, even if this is the policy the computer wiping out an appointment after 10 minutes of…read morelateness should be changed. Dallas traffic made it difficult to make it to my appointment and I was 12 minutes late but the front desk lady not even trying to help & showing no remorse whatsoever. I know that I was late but to have my scheduled appointment "wiped from the system," is ridiculous. There were not even many people in the building and the front desk lady did not even offer to help me reschedule. horrible service!

I've worked with Jason, at "The Phoenix Insurance" for many years. I started out with a motorcycle…read morepolicy and soon after switched both my homeowner and auto policies over to him. Can't say enough good things about both Jason and "The Phoenix Insurance." Very professional, and he's always gone the extra mile for me to find the best possible coverage with the best possible rates. Highly recommend that you give him the opportunity to earn your business.

Horrible service. These people will not work without getting confidential documents from your other…read morecarriers and are extremely rude. They likely don't get reviews from people who don't write a policy with them. Don't bother reaching out to them.

Dave Jackson helps my two businesses (long haul trucking and roofing) with literally ANY insurance…read moreneed we have. He always calls back or responds in a timely manner, and if you need something urgently he always gets it over to you! I really can't say enough good things about this guy. If he doesn't know the answer to your question off the top of his head he finds a way to figure it out same day! Additionally, he has referred his friends to us for roofing needs and has a great network of people/referrals if we're looking for help with other things (marketing materials, commercial banker, etc). Make Dave your guy and you'll know exactly what I'm talking about!

My husband and I didn't realize how much we could save on our home and car insurance. We gave David…read moreall the information of our current insurance company and he was able to meet all our requirements or better. The process was smooth and we were able to save thousands a year. Would definitely recommend. Thanks David!!

I have been a loyal Allstate customer for over 20 years, and I cannot say enough about Aaron…read moreAugustine's insurance team. Every member of the team provides exceptional, next-level customer service. I recently worked with Cameron Brewer, who helped me add coverage to my policy. She made the entire process seamless and explained everything in a way I could easily understand--even though I'm not well-versed in auto insurance. Cameron was incredibly patient, always available when I called, and ensured I felt confident about my coverage. If you are looking for an Allstate agent who truly cares about their clients, Aaron Augustine's team is absolutely the way to go. They make insurance easy, professional, and genuinely pleasant.

Spoke with Kamryn today in Aaron's office. She is very knowledgeable and friendly. Very helpful…read more Have been a client of Aaron for awhile and very satisfied with the service. Would definitely recommend. C Wesley

I had a terrible experience with them. I was in a wreck (not my fault). So the other person had…read moreliberty mutual insurance. They would not communicate with the place I took my car in a reasonable manner. They were not going to pay the entire bill even though park place did everything they asked of them. I would never use them for any insurance. Beware!! They are terrible!!

I have a home owners policy and filed a claim after our roof was damaged in a storm, they never…read moreacknowledge the claim and ended up having to spend hundreds of thousands in court to recover partial amount. Still a huge loss, insurance is NOT WORTH IT, never buy insurance from these guys.

I should have called Michael months ago! A colleague of mine referred me over to him last summer…read morebut ended up going with another guy. This turned out to be one of the worst decisions I could have made. After flushing hundreds of dollars down the drain, I decided to give Michael a call to make the painstaking switch. I quickly realized that Michael was not only very professional and pleasant to work with but was truly a breath of fresh air in comparison to the unethical agencies I had worked with. If I could give more stars, I would. He saved me hundreds, and even thousands, had I not switched over sooner. Michael is simply the best there is! Thanks again Michael, and Terrano Insurance!

From the owner: We are a family run insurance brokerage. As independent agents we aren't obligated to write…read moreinsurance through any one insurance company, which allows us to shop the best rates through several different companies.

I have had the pleasure or working with Jerry for about 26+ years to date. He has been a great…read moreagent and kept a solid team always willing to answer my many questions. Jerry provides updates on my policies regarding any changes I may need to be aware of. He has kept my family comfortable for each and every auto/home claim encountered to date. When I personally go into his office for our annual policy reviews, he often shares his catch of day from his recent fishing escapades. You can count on Jerry and team as he stays current and will be there if and when you need him.

Just switched to Jerry from a competitor. He and his team are very professional, approachable and…read morejust plain nice. We were set up and ready to go in a day. He personally answered all of our questions and took time to explain everything. We are very happy we made the change and would not hesitate to recommend Jerry and his team to others. Great company and great rates as well.

I'm very sorry my former financial planner set me up with an annuity for this outfit. They don't…read morecall back, different agents tell you different things and they seem unorganized. They waffled on their policies. I would probably not trust them to help you meet your financial goals.

When I moved my money from another financial institution, I was promised that customer service was…read morea strenght of this company. In 2018, I had a medical emergency and the affiliate of NLG in Arlington was supposed to help me get funds out for the hospital bills I was incurring at the time. They promised it would take five days (5) and after countless calls, it took them a MONTH to get that money out. Additionally, I was not able to access my online account due to an error on their part- they had the wrong birth date. The Arlington office blamed corporate, corporate balmed the Arlington office, and time passed. A week ago, a bit wiser about taking money out, I tried to access my online account and again IT IS NOT WORKING still. So, I called corporate and waited half an hour on the phone to talk to a customer service representative that told me the fastes way to ask for a withdrawl was to fax it. I did a week ago, and still, no money. Today I called corporate and, a woman with a horrible attitude that most likely did not realize I am a customer, answered and said that I had not received it because "needed to mark it as an emergency"., blah blah blah... (I did in fact mark it as an emergency) At this point, she says it will take about 1 or 2 days more -- with her horrible attitude. I want to make sure that NLG realized it is not good to mistreat a customer the way they have me. I am not able to take my money out right now but, I will as soon as I can. Shame on you!

When I got married and relocated to Dallas from California, I made a lot of calls and conducted a…read moregreat deal of research into the insurance I would need for my family in Texas, namely home, car, life, and a liability umbrella. And when I was ready to buy, calling Chuck Harrison was one of the smartest decisions I ever made--Chuck's a great guy who knows his business and product lines, and is constantly looking to save me money. His agency only sells the good stuff, e.g., Chubb, Safeco, and Progressive, so you know you're not getting stuck with a second rate product. But the real difference is the customer service. Chuck and Angelina (his friendly office manager) have patiently walked me through every proposed policy (as a lawyer, I have a tendency to ask a lot of questions). They're also always looking out for me. As just an example, earlier this year, Chuck found me a homeowners policy at a price I thought was great for the level of coverage, and I agreed to it. Done deal, happy customer, and a nice sale for Harrison Insurance. A couple weeks later, just before our home was scheduled to close, Chuck called and told me that he had done more research, and he was able to save me $300 on an even broader policy. Honestly, who has ever heard of an insurance agent who (1) spends time doing additional research AFTER a sale and then (2) tells a customer about a cheaper option that presumably means LESS money into his own pocket? That right there is an example of honesty and dedication to the customer that you just don't see much these days--I can't imagine a better insurance agency than Harrison.

From the owner: Harrison Insurance Agency is proud to represent a selected group of financially sound, reputable…read moreinsurance companies. We know which insurance companies give the best rates, the most discounts and the best claims service in Texas.

Katie has outstanding knowledge of her business and was a pleasure to work with. She makes sure…read morethat you have appropriate coverage at the best price. She saved me money from my previous insurance carrier.

Was with them for years. They don't inform or take care of you long term. Increased my homeowners…read morefrom $5,000 to 14,000 and I wasn't even contacted. They don't work for you. I will never do business with them again.