So, long story shortened, vehicle is back home with repairs completed. Passenger side DRL light…read morenow works. Due to multiple mis-diagnoses and a parts cannon it took weeks instead of hours. Not over-impressed but just glad the vehicle is roadworthy at this point with proper headlights, oil change and new tires Sure hope nothing difficult breaks on this vehicle, really don't think they could handle it. Gave 4 sketchy stars, work was completed but this experience left us cold

Bought a 2027 BMW over 6 weeks ago. Still have not got my plate. Called title clerk 2 weeks was…read moretold she would look into it and call me back with in the hour. No return call. Called my sales guy last week, said he would look into it and call me first thing Monday. No return call. Calle the general mgr. and left a detailed message of my issue. No call back. When they are trying to sell you something they dont mind hounding you with calls but after that you are on your own. I knew I should have went to Lubbock where I bought the last BMW. Next time I will !

I went in looking for a car and felt a little overwhelmed but the process. Walking the lot which is…read morewhat they had me do was challenging as the cars I wanted to see were all over The purchase process moved along though seemed like nothing was streamlined. I did take a long time even thought it moved along and was repeated at times.

Today (Monday), we finalized a deal on our 5th vehicle we've purchased from CarMax. We've had…read moremultiple good experiences with them, that's why we come back. This time, the hunt started on Saturday. Before we even walked into the dealership, we went ahead and prequalified with external financing. We made an appointment to test drive a vehicle at 3 pm. I highly encourage appointments. We arrived and we were assigned a sales agent, Sydney Fox. The member of our party who would be driving the vehicle ran about 15 minutes late. Sydney went ahead and washed the vehicle and got it ready for the test drive. We told her we were interested in other vehicles. She got our next option ready and we went for our drive. We came back and saw the next vehicle. The interior was a bit of a wreck, so we passed on the test drive. We went back to the drawing board. Found another vehicle, and another test drive. We broadened our search and found another vehicle, yet another test drive. Then, we stumbled upon the vehicle we decided on. Test drive was awesome. We came back and told Sydney we wanted it. She had to leave at 6 pm, so she set us up with Evan to finish the process. I logged into my insurance app, got a quote, and then the next page showed a drastically different payment layout. We told Evan we needed to pump the brakes on the sale until we could get our insurance figured out. They put the vehicle on hold for us until Monday 6 pm. On Monday morning, I got a text from Sydney inquiring about our interest in the vehicle. I told her we got a hold of our insurance, it's good, and we want the vehicle. We would be in at 6 pm to finalize the deal. We filled out the CarMax prefinancing, but there rate wasn't as good as our external source. She later messaged me and said we could work the process from home and it would be express delivery when we showed up at 6. I was a little hesitant, but with some encouragement, I said I would try. I had a hiccup in my external loan application. I had to call the business to have them set up automated payments, and we just went ahead and finished the loan processing. I logged back into my app, signed the loan, and then asked my husband to do the same. I then added the vehicle to my insurance policy and sent them a photo copy. I did all of this from the comfort of my home. We showed up at 6, checked in, waited maybe 20 minutes, signed some paperwork, and we were lead out to the vehicle around 6:45. That was express service if I say so myself.

We had been looking for my favorite car (only about +/- 200 are currently in circulation),…read morethankfully Integrity had one. We had the pleasure of working with Gennaro and he made the process easy, especially since we lived 1,600 miles away. G responded to all of our inquiries, did a video walk around on the vehicle and arranged for the shipping right away. G and all the staff at Integrity Automotive were fantastic!

I would not recommend Integrity Automotive based on my experience, I ended up finding a car through…read moreCU Automotive. They were incredibly helpful, found me a vehicle out of state at another dealership, and helped me successfully close on it. I truly appreciated their professionalism and customer service. Do not recommend integrity automotive

This is the Ultimate body shop! My vehicle looks so good. The extra time they took to make it right…read morewas well worth it. What a great job! I will definitely use them again if I have another accident. .. but let's hope I don't have another accident!

I only take my truck to this location because Alex and the A&R team provide quality work and…read moreexcellent, honest customer service. I highly recommend them!

SERVICE DEPARTMENT I was receiving notifications that I had…read morean emissions recall. My engine light had came on also. I dropped into the Miller Ram Service department today at 715. Mr Baca walked up to me introducing himself, so I ask is there anyway someone could take a look at my engine light. Maybe schedule me from the recall. He handed me off to an outstanding service specialist who immediately started the process. I was out by 9, completely satisfied with their outstanding customer service skills. The team of service professionals really made my day. No charge!!! My engine light was issue was explained to me & I was told what to prepare for in the future. No real problem at this time & they reset it. I highly recommend this company & their service team.

I was excited to purchase my dream car--a brand-new Jeep Wrangler from Larry H. Miller Casa…read moreChrysler Jeep--the Saturday before Labor Day. Unfortunately, it has quickly become a nightmare. Within two days, I had to jump-start the Jeep twice. I returned to the dealership and was told this was normal because the vehicle had been sitting on the showroom floor for months. Mo promised that service would contact me, but no one did. He also promised to arrange detailing because the Jeep was dusty from sitting on the showroom floor, but there was no follow-up. After I called again, Mo and Emily scheduled a service appointment, but I was not told I could be without my vehicle for 6-8 hours, nor was the detailing coordinated. Most concerning, the Jeep would not start while I was in the service bay. Neither Mo nor the General Manager, Mike, has returned my calls. I recently moved to Albuquerque, and this has been an extremely disappointing first experience with a local business. Most importantly, I do not trust my brand-new vehicle to be reliable.

We were hauling horses through Albuquerque to AZ and our truck check engine light came on. After…read morecalling a handful of dealerships and diesel shops, Melloy's was the only one that would help us today. Fantastic service from Victor, Sami and Logan. They figured out our problem quickly and had us back on the road in 30 min. Thank you Melloy's for still caring about people!

A Customer for Life & I'll refer my friends and family! Fast, No Stress and full transparency what…read moremore could you want from a Car Dealer. That's exactly what we got. A Big Thanks to Mike Kovacs for his outstanding customer service, genuine interest and concern in making this sale a smooth process after having a terrible customer service at Rich Ford. Would also like to thank Ryan Melloy for making the finance process fast and easy! Every car dealer in Albuquerque should use Melloy's business model because they have it perfected! Ask for Mike next time you are looking to buy a Car or Truck!

I was looking for a place to have my outback clutch replaced at. I called the dealer and their…read moreprice was very high and their turn around time was estimated to be two weeks. I called around to other shops, and their prices were almost the same as the dealer. I called First Class and they quoted me 1000 dollars less. I was a bit skeptical at first. Low price can mean low quality. This is not the case, these guys know their stuff and are super-fast. What was going to take two weeks at the dealership took them a day. I dropped it off one day and picked it up the next. I did run into an issue with the thermostat they had changed and when I brought it to their attention they took care of it right away. These guys have my recommendation for sure. They are great, the service it top notch and their prices knock it out of the park.

I have an 06 Impreza outback sport that the guys at first class auto have kept in great shape for…read moreme. They've done all sorts of work too much to name, there's not another place in NM that I would take my Subaru to the guys down there are great! The price is reasonable and good for the work that they do there isn't one bad thing I have to say.

Even worse than being gaslighted in the first place by the company, Christina responds and asks me…read moreto contact them again. So, I spend an hour more to contact them again and their customer service chat person assured me that they would escalate the issue and someone would contact me. That was 6 weeks ago, and still no contact. When there is a problem, they say the customer is crazy (gaslight). Then, in public view they pretend like they care, but show they don't by privately ignoring the customer (fake public image). Enterprise car sales customer service is pathetic. Buy a car from a company that cares.

I used to be an employee of Enterprise. I was fed lies about how great and well taken the cars are…read moreat Car Sales. I had the worst experience I have ever had buying a used car. This entire experience was an absolute nightmare and the attitude that I encountered from the employees at Car Sales was incredibly inappropriate. If they would have shown some sympathy for my situation it would have helped, they made me feel like an inconvenience. The only person who was truly helpful was Arturo. Otherwise, the area manager Sam Leibenhaut, employees like Dashnie, and even the main honcho Mike Peters, gave off a very bad attitude. Around April 10th, I bought a 2022 Nissan Sentra. Shortly after I bought the car, I noticed it would shake at various speeds. Therefore, Car Sales had me take it to Pep Boys. According to Sam, Pep Boys told him that they recommended the wheels be replaced because they have flat spots that may continue to make the car shake, but the balance should have taken care of 90% of it. Sam said he could not replace the tires because the tread was still new. Shortly thereafter I noticed that when I turned right or lef the front of the car made a sound. Car Sales also heard the sound, so I took it to another Pep Boys. The CV axle was broken and the struts needed to be replaced. The car that I had less than 2 weeks sat at Pep Boys for a week because they had to order the CV axle. I never heard anything from Enterprise. When I arrived at Pep Boys, I was told they only changed the struts because it was still under warranty with Nissan. Nobody communicated this with me so my car sat there a week. Then I took the car to Nissan. Sam had an attitude. When I told him that I appreciated Arturo and his apologies, Sam got defensive and let me know he had already apologized 4 times. After complaining about Sam, I started working with the general manager of Car Sales--Mike Peters. After having the car at Nissan for a week waiting for the axle to arrive, they said the control arm and boots were also broken. Nissan said it looked like the bolts had been banged on. My car was at Nissan for almost 3 weeks. I had the car a month and I only got to drive it for one week. When the car was ready, Nissan said I had to pay a $100 deductible, or I would not get my car back. I had to reach out to Enterprise again. When I spoke to Dashnie on the phone, I did not yell at her, but I did raise my voice a bit, which resulted in her hanging up on me. When I did eventually speak with Mike, he wanted ME to pay for the deductible and be reimbursed by Enterprise--to which I said no. When I spoke to Nissan, I asked them what they thought happened, They told me that Mike had been giving them attitude and telling them that this should be under their warranty, however, it was obvious that this was not a manufacturer error--someone else had done this to the car. They assumed someone had hit a curb or something with it and then got it shoddily repaired. The car still vibrates when I drive it. I am hoping it is just the tires because Nissan pretty much replaced the whole front. However, I am too scared to reach out to Enterprise because of their attitude and Sam had said he cannot justify buying new tires since the tread is fine. The hassle I went through with Enterprise was NOT worth it. I went to them because I thought I could trust them and believed I would get a reliable car. I was sorely mistaken. Not only was this car seriously damaged on THEIR watch, it was not inspected before it was sold, and their customer service was severely lacking. I know Enterprise's values--they claim that their brand is the most important thing that they own, and they always claim how important the customer is to them. I was going to refer people to Car Sales, even my husband was going to buy his next car from them, but after what happened I will definitely go out of my way to tell people NOT to buy used cars from Enterprise Car Sales, especially in Albuquerque, because it is quite apparent they cannot be trusted.

It's hard to find reputable service at a dealership these days. Indeed, if you take one look at…read morethese reviews -- it all seems dire. Which is why when I had to take my late mom's Toyota Tundra in for a check up in order to assess its roadworthiness for the 2,500 mile drive back to Florida -- I was totally impressed to have a Toyota Master Technician on the job. These guys are the real deal -- we all know (don't we) of The Car Care Nut on YouTube, who gives Toyota Master Techs a great name and exemplifies trust and good ol' honest work. So being able to have a good, productive chat with a Master Tech is a rare honor indeed. Sadly, business is business -- so these chances are slim to none -- you might get a quick video tour, but its the actual interaction with your mechanic that really puts one's mind at ease. Truthfully in good ole Murrica where "the customer is always right (bs)" I don't blame businesses for protecting and shielding their most valued talent from the folks that can't tell their windshield fluid reservoir from their engine coolant tank. As for my trip, I was starved of time, so although the truck was roadworthy enough to get back home -- I just didn't have enough time in New Mexico to weed out all the kinks I wanted to. Now I am desperately hoping I can find a Master Tech back in Northern Florida who can match the knowledge and experience required for the job needed on my Tundra's engine ... here's to hoping the badge really carries the standard.

It's pathetic to a car dealership trying and scamming people over $500 deposit. Do not make any…read moredeposits. You can just drop in to make a deposit, but when you need to get your deposit back, there's no one who can help you for over a week. If you want to buy a car and get it serviced from a business scamming people for $500, this is where to go.