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    Sams Auto Group

    5.0 (1 review)
    Open • 9:30 am - 5:30 pm

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    6 months ago

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    Melloy Nissan - My wife's new ride!!

    Melloy Nissan

    (129 reviews)

    Uptown

    Carolina Alvidrez approached us as we were in the dealer lot looking for parking. My wife wanted to…read morego to just look at vehicles on an advertised deal. We didn't want to be hassled by salespeople. We just wanted to look. Carolina offered to help us look, but we weren't wanting "help." Once we parked and allowed her to offer her services, we were so glad we did!!! Carolina was very kind, friendly, helpful, and welcoming. Adán Perez joined her and between the 2 of them my wife was able to look at what she wanted. No hassle, no fuss, we had a very pleasant experience and my wife drove away with what she wanted, not what they wanted her to have. Mike Perez helped finalize paperwork and once it was detailed We left happy and not stressed. Thank you!! Great folks. Great experience.

    My salesperson (Susan Miller) is a true gem! She really listens to her clients. She gets to know…read moreyour needs and wants up front-perfectly matching you to your car. She takes her time and made me feel like family. I feel good about referring people to her. I know they will be well taken care of! I've given her name to ALL my friends and family. The closers are amazing! Again, no pressure, just genuine care for the client. Brad, my finance manager, was so sweet! He didn't take up a lot of time. He knows his stuff and was so kind and really listened to me. He said he was new, but you wouldn't know it-he really explained everything very well. I felt comfortable with him. No muscle man coming in to upsell me. The person who sat with me before I drove off the lot gave me wonderful advise on all the new features of my beautiful new car. She made sure I knew how everything worked. No need to wade through the manual the minute I got home! I would, and have, bought other cars from this dealership! Thank you Eric (the owner) for your great commitment to your customers! It was nice to meet you again! I love your business! I felt (and still feel) very appreciated by all the wonderful people you've got helping you to make this a pleasant experience!!

    Larry H. Miller Southwest Hyundai Albuquerque - Worst service department that has ever existed

    Larry H. Miller Southwest Hyundai Albuquerque

    (92 reviews)

    Eastside

    Larry Miller has been servicing our Sonata and Santa Fe for years. Josh, our Service Manager, and…read moreJoseph our Service Advisor are always about outstanding Customer Care Today we had a tire issue, just as we were leaving town. They got us in quickly, treated our issue with a sense of urgency, went way beyond what they need to do, gave us a new tire and got is back on the road They saved the trip and or pocket book Thank You Larry Miller and high five to Josh and Joseph

    The WORST service department I've dealt with in my 43 years on this planet…read more My car kept dying (brand new, 12k miles, bought from this dealer), I SCHEDULED AN APPOINTMENT, dropped it off for what is, let's be honest, about the most basic job a service department does: a battery. When I dropped it off, they asked if I'd be waiting or if I had a ride. Thank God I had a ride, because otherwise I'd be dead. Here's how long they kept it: EIGHT DAYS. Eight days for a battery. With an appointment. And not eight days with updates, eight days of total silence. I called 15 times (no answer, not once) and texted the number on their own "text anytime for status" line over and over. Nothing. Then they finally messaged: "Battery is fine, you can pick it up, call if you have any questions." I called back three times immediately. No answer, of course. I've never in my life heard of a shop keeping a car for over a week with zero contact, for anything routine, let alone a battery. (And for the record, they never even fixed it. AND THEY STILL HAVE THE CAR!) Avoid like the plague. If you call their service department and someone actually picks up, I'll give you $100. (They won't.)

    Sams Auto Group - usedcardealers - Updated September 2026

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