STAY AWAY FROM THIS PLACE…read more If I could give a negative rating, I would. Extremely disappointing and misleading experience at Carmine's Import Service. I was told by Tesla that my 2020 Tesla Model Y Performance needed a battery pack replacement. Before committing to Tesla, I called this shop and spoke with someone I believe was named Max, who assured me they could do the job and had third-party battery options that would be cheaper than Tesla. Based on that information, I paid $400 out of pocket to tow my car from Raleigh to their shop. That's where the red flags started. * It took over two days just to get a diagnosis, and I had to repeatedly call for updates. * I was charged $243.13 for the diagnostic, despite the delays and lack of communication. * My advisor, Marissa, told me she was "looking for a battery," which alone took another full day. * When I finally received an estimate, I was shocked: $28,000 total, with $23,000 claimed just for the battery. For comparison, Tesla charges around $13,000 for the same battery replacement -- and I personally found a compatible battery online for $14,500, which still makes their quoted $23,000 battery price extremely inflated. When I asked for a detailed, itemized estimate (battery source, labor hours, cost breakdown), I never received one. They could never explain where the battery was coming from, how many labor hours were involved, or why the price was so high. I asked twice to speak with a manager. Messages were taken both times. No manager ever called or texted me back. Because no repair was done, I then had to pay another $500 to tow my car back to Raleigh, wasting $900 total in towing alone, plus the $243.13 diagnostic fee -- not counting time and stress. Between the lack of transparency, the exaggerated battery cost, the inflated estimate, and zero management follow-up, this experience felt misleading and unprofessional. I wasted time, money, and trust bringing my vehicle here. I would not recommend this place to anyone.

Brought my Tesla in because every tesla center was completely booked for month and man was that a…read moresign from god! Carmines team was so professional and upfront about everything! They broke down every cost and even could show where every penny was going. My Tesla was even washed before it was done and they even offered to pick up and drop off my car for FREE!

Best car dealership in town !! I wouldn't go anywhere else !! John is the absolute best !read more

All went according to plan. I set out to find a newly used truck and found it here... The whole…read morestaff was welcoming. Finance guy Barry did a grand job and offered me an array of Warranty products. I managed to get in and out the door in about 2 hours driving my new truck and most of the important papers finalized. Natalie took care of my sale and got me a decent price for my 2017 Trade-in. Thank you Natalie and the Parks Buick GMC staff.

Had a truck listed with photos of a different truck. Waited 2 days for someone to call me…read more Eventually had to call myself (on my birthday). Was about 10 minutes away from home and got a text explaining the situation. Was hoping to get a decent truck for my birthday. At least I didn't drive the whole 2.5 hours.

GREAT used car buying experience. Judy was wonderful and found me a beautiful VW Passat in amazing…read moreshape for a fair price. Highly recommend!

DO NOT purchase a vehicle from this place!!! somehow, they had a third party pass the inspection on…read morethis vehicle and not even 24 hours later, lights began to pop on. The owner does not want to work with me and now it's my problem. Their cars are fraudulently inspected, and they are out to make money. I had to learn the hard way. NEVER AGAIN!!!

This is the absolute biggest WORSE MISTAKE I've ever brought ! Not an HONEST BONE in this guys body…read more! You are better off going to a junk yard and buying one of those vehicles then paying good $ for anything on this lot ! Take my word for it ! Ive spend more $ in keeping the vehicle running then I have on the price I've paid for it ! If I didn't have such a good conscience I'd sell it , but I'd never do that to anyone else ! Although it's basically a new truck now that I've fixed everything on it and made it right ! But hey I'm just a chick right ! What could I know ! SMDH ! Buy at your OWN RISK is what this place should be named !

He's a liar! He sells cars. He knows they have issues and lies to you about it right to your face…read more This man sold me a car last year that I paid $5000 for mind you and I've had issues with it since the day I brought it home. I've put so much money into this car and it still has issues and on Saturday the bracket broke that holds the AC compressor, the power steering pump, and the water pump and in case you didn't know that's a part of the engine, so it's not part mechanics will fix But I have multiple mechanics that can prove it was broken when I bought it. They have ignored my emails. Ignored the bbb complaint I put in. I will be looking into my legal options since he continues to ignore me. DO NOT BUY FROM HERE!

If you're looking to be gaslighted and lied to by not only the salesperson, but then have the…read moreowner, Zack, that the salesperson didn't tell you the lies he did (even though he wasn't present for the conversations), this is the place for you. Wanted the car, but could no longer deal with the disrespect of these people. And, fyi, Daniel knows EVERYTHING. I told him that I, a union actor working in film and TV for 5 decades, didn't want a red car because casting directors won't use them, Daniel, who, upon information and belief, has NEVER worked in film or TV and has NEVER had a communication from a casting director regarding use of a car on a set, informed me that it was an old wives' tale. Expect to be gaslighted here. "The car came in yesterday and was sold yesterday." A lie someone expressed interest. A week later, "the car is going to auction today because it's been here for 90 days and no one is interested!" So which is true? Zach: Daniel NEVER told you the car came in the day before. And the stocks I sold to buy this car? Most went up several dollars a share.

Best car buying experience ever!! Zack and Larry were wonderful to work with. Great deal!read more