Brought my 2022 Jeep gladiator in for check engine light service, also ABS light. They diagnosed…read morethe needed repairs. Fair price & technician took care of the issues and Jeep is back to performing as it should. Service writer quoted the repairs & all went smoothly. Thanks for the great experience!

Appointment for 9am for oil change, I waited until 11am and no oil change was made and they said…read morethey didn't new when that could be done! Why did I make the appointment then!

I recommend Carmine's to people all the time. So many things to appreciate about them:…read more1. They are straight forward and honest, clear about what work is needed now and what can wait. 2. They offer big-dealer conveniences like a shuttle and loaner cars. 3. They are price-competitive with dealerships. 4. They really appreciate their customers!

STAY AWAY FROM THIS PLACE…read more If I could give a negative rating, I would. Extremely disappointing and misleading experience at Carmine's Import Service. I was told by Tesla that my 2020 Tesla Model Y Performance needed a battery pack replacement. Before committing to Tesla, I called this shop and spoke with someone I believe was named Max, who assured me they could do the job and had third-party battery options that would be cheaper than Tesla. Based on that information, I paid $400 out of pocket to tow my car from Raleigh to their shop. That's where the red flags started. * It took over two days just to get a diagnosis, and I had to repeatedly call for updates. * I was charged $243.13 for the diagnostic, despite the delays and lack of communication. * My advisor, Marissa, told me she was "looking for a battery," which alone took another full day. * When I finally received an estimate, I was shocked: $28,000 total, with $23,000 claimed just for the battery. For comparison, Tesla charges around $13,000 for the same battery replacement -- and I personally found a compatible battery online for $14,500, which still makes their quoted $23,000 battery price extremely inflated. When I asked for a detailed, itemized estimate (battery source, labor hours, cost breakdown), I never received one. They could never explain where the battery was coming from, how many labor hours were involved, or why the price was so high. I asked twice to speak with a manager. Messages were taken both times. No manager ever called or texted me back. Because no repair was done, I then had to pay another $500 to tow my car back to Raleigh, wasting $900 total in towing alone, plus the $243.13 diagnostic fee -- not counting time and stress. Between the lack of transparency, the exaggerated battery cost, the inflated estimate, and zero management follow-up, this experience felt misleading and unprofessional. I wasted time, money, and trust bringing my vehicle here. I would not recommend this place to anyone.

All went according to plan. I set out to find a newly used truck and found it here... The whole…read morestaff was welcoming. Finance guy Barry did a grand job and offered me an array of Warranty products. I managed to get in and out the door in about 2 hours driving my new truck and most of the important papers finalized. Natalie took care of my sale and got me a decent price for my 2017 Trade-in. Thank you Natalie and the Parks Buick GMC staff.

went to look at a new truck. waited for 15min no salesmen. two were outside on phone. drove up to…read morefront door and went inside. two men behind desk lifted heads and back down. i asked sternly if they sold cars here. young guy came out and walked to truck. Inspection reciept was on the dash and stated 12/2024. Bed was full of water and leaves from tree thats behind the truck. Moss is growing on the tires. Lifted hood and motor is covered in cobwebs And battery is dead. Told sales guy it was going to need a battery and probably tires from sitting for sich a long time. He stated they would not replace tires. I asked how they could sell a truck in this condition and he stated the price is already discounted.told him flow in winston had the same truck and i was going to go look at theres. Said to send a pic of there contract and they would beat it. Went to flow and there truck has ben maintaind and clean. Started right up and drove like it should. They made me a fantastic deal so i wrote them a check on the spot. Parks gmc used to be a good dealership when it was owned by vestal. I can see clearly why Buick pulled there dealership. I will also contact gmc and let them know how this dealership maintains there cars and trucks.

Disgusting customer service. PLEASE READ! If you don't want to be called an EFF Face…read moreGot called an Eff Face while visiting this established by the manager (Yes you are reading this correctly) So I visited this dealership to look at two cars I was interested in and the treatment I received was absolutely HORRIBLE and APPALLING! Background Story: I had visited this dealership before taking a look at one of there cars and the salesman was so nice and helpful when I came. He said his name was Woody and if I needed anything to hit him back and he would be willing to help me further. Present-day: I walked onto that same lot to further my research on two Mercedes Benz that I am interested in, in either trading my BMW 550i for or just buying straight out. Upon arrival a salesman named Kenny greeted me and he was cool. He asked if I needed any help and I asked could I see Woody since he was the person I originally worked with and called two days previously to come and speak to about my purchase (as he had requested I do 1 year previous to this visit). So long story short I was asked to come in to speak with Woody (I'm thinking to myself GREAT! I get to work with the guy that was so cool before with this purchase) This is where the S! Hit the fan I walk into the dealership and Woody greets me with the same smile and welcoming spirit that I was used to. So after we get past the pleasantries The transcript below will express my frustration of how south the conversation went. Woody - "Are you here to buy or socialize". *Body language was reading why are you here and GTF outta my face Customer (Me) - Excuse me! Woody- Are you here to buy or socialize? *Body language read. "Why are you here and the GTF outta my face" Customer - I am here to discuss possibly trading in my car or buying a car straight out. But why are you question abrupt and rude? Why are you speaking to me in this way? Woody - You can leave. They have plenty of cars out and around this town, so go there to purchase them. *He position seemed as if I was wasting his time and he clearly didn't want anything to do with me. Since I was a person "To him" that he felt like didn't have any money and wasn't seeking to buy TODAY! I was worthless to him. *MY EYES WERE AS BIG AS SAUCERS NOW *Me* Absolutely disgusted with his tone...I responded Customer - Why are you talking to me in a tone that I don't appreciate. (Kenny) Give me my **** license I'm ready to go. I turn to woody after feeling underappreciated, embarrassed and cast out., I say "You done F*cked up". (Thinking how dare you to talk to clients this way it doesn't matter whether I have 2cents or 2 million dollars in my pocket I did nothing to deserve to be treated and talked to like that) Woody - Leave. Leave now! It is not going to be GOOD for you if you stay. You're a little boy! Go on get outta here, YOU FUCK FACE! (As he slams his hand on the desk; now standing and appears to be ready escort me out with his own hands) End of Transcript! I was spoken to as if I were the scum of the earth for inquiring about a purchase. Whether I was there to purchase or socialize that is your job as a car salesman to SALE CARS and part of that means helping the customer make a decision on buying. I was disgusted with the service I received from the same guy that asked me to come back when I was ready to buy. Here is the list of things that I received as a result of this interaction: 1. Condescending questions as if I were an imbecile 2. Idle Threats 3. Acts of Aggression (slamming his hand on the desk, telling me to get out) 4. Criticism 5. Treatment as if I were no better than a piece of trash Don't ask any questions, Don't Ask to drive the car, don't ask anything. In fact, I want you to come in here, give me your money, and SHUT THE F** UP otherwise YOU CAN GO AND BUY A CAR FROM ANY OF THE OTHER DEALERS AROUND HERE is this Dealer's mentality. Don't believe go and ask for WOODY! You will see for yourself.

I buy cars often and this experience has been one of the easiest transactions. Woody was our…read moresalesmen. We are going to love our new Lexus 460

GREAT used car buying experience. Judy was wonderful and found me a beautiful VW Passat in amazing…read moreshape for a fair price. Highly recommend!

Vehicles they sell are in very rough condition and not well maintained. I bought a used 2016 Dodge…read moreGrand Caravan that didn't even last me a few years before it started breaking down and needed a lot of repairs. I thought I avoided a lemon but should have taken a closer inspection when a lot of the problems were disguised that would need a experienced mechanic to catch. Don't trust their mechanics or recommendations.

Bought a vehicle from this dealership and was VERY happy! The owner showed me everything wrong with…read morethe vehicle I was looking at (even things that would be easy to hide) and answered questions honestly. I have had my vehicle for a week thus far and feel like I got an outstanding deal! I bought a 2008 Toyota Hylander Limited which was valued at $9200. I was able to purchase for $7000. Again, very grateful!

The owner not lieing about cars. That would help. He knew I was needing a car for my granddaughter…read moreto go to college with. The one he sold me was all rusted out underneath. You can't see that in the lot.

If you're looking to be gaslighted and lied to by not only the salesperson, but then have the…read moreowner, Zack, that the salesperson didn't tell you the lies he did (even though he wasn't present for the conversations), this is the place for you. Wanted the car, but could no longer deal with the disrespect of these people. And, fyi, Daniel knows EVERYTHING. I told him that I, a union actor working in film and TV for 5 decades, didn't want a red car because casting directors won't use them, Daniel, who, upon information and belief, has NEVER worked in film or TV and has NEVER had a communication from a casting director regarding use of a car on a set, informed me that it was an old wives' tale. Expect to be gaslighted here. "The car came in yesterday and was sold yesterday." A lie someone expressed interest. A week later, "the car is going to auction today because it's been here for 90 days and no one is interested!" So which is true? Zach: Daniel NEVER told you the car came in the day before. And the stocks I sold to buy this car? Most went up several dollars a share.

Best car buying experience ever!! Zack and Larry were wonderful to work with. Great deal!read more