We are an assisted living community, and having a safe, reliable elevator is absolutely critical…read morefor the well-being and independence of our residents. Unfortunately, we struggled for years with Thyssenkrupp (TK Elevator). It often took weeks for them to respond to service calls, leaving our elderly residents stressed, frustrated, and in some cases unable to get where they needed to go. We received constant complaints from families and staff, and it created a real sense of urgency and helplessness in our building. Thankfully, we found Northern Elevator Company -- and the difference has been night and day. They came in and fully modernized our elevator with a brand-new control system, and since then, everything has been running smoothly. No more calls about a stuck elevator. No more worried residents or families. Just peace of mind knowing we can rely on our elevator when we need it most. Northern Elevator has been responsive, professional, and a true partner in keeping our community safe and mobile. We're so grateful to have made the switch and highly recommend them to any facility where elevator reliability isn't optional -- it's essential. --Ivy Park at Cathedral Hill

Our HOA been dealing with a down elevator for about a month while troubleshooting with our previous…read moreservice provider who ultimately told us it would cost around $8,500 to replace a major part. And even then, they weren't confident that the issue would be solved. I found Northern Elevator after searching online and reaching out. They came out, quickly diagnosed the real issue, and discovered it was simply a $20 relay. They fixed the elevator the same day and got everything back up and running. I worked with Kevin and Robert. Their honesty, professionalism, and expertise saved us thousands of dollars and a huge headache. We couldn't be happier with the service and highly recommend Northern Elevator.

We went here a few years ago to fill up a propane tank. We didn't have any problems and the tank…read morelasted quite a long time. Now we're back to refill it again. I called ahead to make sure they were open and still doing propane refills. They told me there's a minimum of 5 gallons at $4.29 per gallon, so the charge would be $21.45 plus tax. I called around to check a few other places and found one that was a little cheaper, but it was a pretty long drive. Since I was already here, I went ahead and got it filled. The service guy, Adria, who filled the tank was really nice, and so was Alvaro at the counter. My tank actually only needed 4 gallons, and Alvaro was kind enough to charge me just for the 4 gallons instead of the 5-gallon minimum. Happy customer. One helpful tip: when you arrive, don't go to the front desk first. Drive straight in to the propane station. They'll give you an invoice, and then you take that inside to pay when you're done.

While reading through this, I look at their yelp star rating. I can't help but think are these…read morepeople just haters and miserable, possibly competing business businesses or competitors??!! I don't know, but as a contractor that does a lot of excavation and drilling there are time for I need some of the smaller pieces of equipment and I use Herc periodically when a small specialty piece of equipment is needed. Each time I have been treated really well. They've been fair and honest. Adrian, Alex, alvaro, and Kevin. How anyone could have beef with these guys is beyond me.

Richard is my go to elevator resource. It is his group's level of professionalism that impresses…read moreme. He visits our job site to keep tab on where we are and he works very well with our team. I have had the pleasure of working with him on a prior project and now we are on for the second one. On our first one together, his after sales service was prompt and hassle free for our customer. And the education they provided to the end user was pretty good! Thanks Richard

I am an owner builder and worked on a luxury brand new construction. I met Richard and Reica…read moreConstruction in a home show multi year back and I am so glad that I did. They did an outstanding job on installing residential elevator for my home in Cupertino. Richard came to site multiple times, advised what I need and what I don't than being a sales person to add on items. Elevator in a new residential construction is more complicated and a lengthy process but surprising t was breeze due to Richard. This is "prime attractions" for guests coming to my home and specially elevators look high quality - thanks to an outstanding job done by Richard and team! They have already won my heart and multiple recommendations in Saratoga and near-by areas! Definitely will do business again!

We are appliance store and we have a three warehouses and we use big Joe all the time. They are the…read morebest very good customer service whenever we need a service on the equipment they are fast and efficient. I would definitely recommend them. Jay

Great service, durable equipment and faster response, that is what I like!…read more Thanks Brad, your guys are doing a great job!

Out at Ocean Beach Condos we have to deal with sea air, wind and fog, which can reek havoc on an…read moreelevator system. And we have had to deal with a number of elevator companies that have gouged us because of it. There is a lot of money involved, continuous safety issues to consider, and everything comes to a standstill when elevators don't run. ESR IS THE BEST. We have had to replace two elevator systems in three separate buildings. We love these guys. They are fair and honest and bend over backwards to take care of their customers. We have experienced other companies that were costly and slow to respond. It is scary when an HOA is looking to expend hundred's of thousands of dollars to replace elevators but for us it was a required expense. So I can't say enough good things about ESR. I am so happy we choose them and we plan to stick with them for years to come. We trust them completely. You can't go wrong.

After dealing with other elevator contractors, ESR has been a blessing. They provide the customer…read moreservice that would be expected of a union shop. The experienced mechanics that respond to service calls understand how important communication is. Highly suggested.!!!!

these guys are the best company for generators and mechanical repairs on your generators. tottal…read morepro. real happy with the work they did for me.

Their patience, communication & customer service seemed above bar none... fabulous great &…read morefantastic... I went in, (although I felt awkward) they heard me, kept me updated with cost (speciality work is always pricey) & was nice about it... (my passenger was burning some bud {definitely NOT me} & so very calmly approached them & asked them to put it out without any animosity or rudeness...)

I reached out the MI Berkeley when I was looking for a house cleaner. They set up the first visit…read moreand kept contact info privelages until you give them permission to share it with the other person. I loved who they connected us with and continue to have her come clean our house every two weeks. She is responsive, punctual, and detail orientated. I recently needed an extra set of hands in Redwood City with moving heavy items. I used MI in Redwood City and had a similar positive experience. Highly recommend this service, esp when looking for help with short notice.

I called on a Friday and was told by Jose that he would connect me with a worker so I could…read moreinterview them over the weekend. (I wanted to employ someone on-going for Mondays and Tuesdays, and wanted to meet them in person before taking them to my client's space.) Never got a call. Finally midday Monday he texted me the name and phone number of Derick and his phone number. But no background info (did he have experience, did he have a car?) as I had asked for. I called Derick; he was working and had no time for a phone call. I explained about having two days a week work for him and he said that sounded great and he would call me back when he got home. He never called. I think this organization needs to "vet" people more thoroughly before making promises to people looking for a worker. I will not recommend them anymore, and I know lots of gardeners and home owners looking for workers.

These guys are amazing at what they do! I found them to be the most knowledgeable and reliable in…read morescanning and product development. I've worked with them for several projects and every single time they go above and beyond the vision and ideas that I had. Nick and Liza have an incredible attention to detail that translates into the final product. If you're looking for scanning or 3-D services definitely check them out. I've been thrilled with every project.

Excellent people at this company who provide great customer service. They went above and beyond for…read moremy request and I couldn't be happier with the way this company took my idea and made it into my reality. Forever thankful and highly recommend to anyone!