I'm a small contractor who's uses Westend as a primary source for FRP supplies. These guys are…read moreawesome! They work hard to develop great relationships and do good business. Honestly I'm impressed by there professionalism for such a small shop ! Bottom line, good people!

Maybe i'm old school, or they get huge orders on a regular basis, but we went in on a Thursday and…read moreplaced a $2711 stone order, they said it would be ready to pick up on friday. Called friday, "is our rock ready?" and they said "we don't know anything about your order. the guy that took it isn't in today". Called Monday. "we don't know anything. that guy isn't in it'll be here tomorrow" Call Tuesday "it's in" only to find that it was the wrong order. By this time i have zero faith in their system and i've got a contractor waiting for this stone, i was forced to drive to Fontana to the manufacturer yard taking time out of my day, thank god i have a truck. They mean well, but i feel like it's just another desert company barely doing enough to get by. Or maybe they have people doing $10,000 orders multiple times a day and my order is nothing.

Ontario Building Materials is very knowledgeable and helpful and has all the hardscape you need to…read moremake a beautiful landscape. Teresa was particularly a valuable resource and helped us find an skilled contractor we used. She also worked with us on pricing in our large format pavers for our pool deck. We're fortunate to have found this gem!

Worst costumer service I've ever experienced. Grumpy old man yelled at me for parking incorrectly…read more If he would of gone about in a well mannered way they wouldn't have lost my business.

They were helpful. When they didn't have the part I needed, they helped me find another place that…read moredid. It was quick and friendly. As someone who doesn't know what I'm doing, I also appreciated the patience and the guidance. Shout out to the woman who helped me, I think her name was Maya.

Found exactly what I was looking for. Was able to pick up at local store without any issues. Will…read moredefinitely shop Grainger in the future.

My daughter and I had spent hours on the internet and days and many roadtrips within a 60 mile…read moreradius, looking for the perfect fountain for her new patio. We had no idea what it would finally look like, we only knew that when we saw it, we would know. Our third day of our hunt, we had Thompson's as the second of 3 planned stops. The wonderful Yelp pictures really didn't do Thompson's justice. Their entire property was stunning! I was in awe of the amount of acreage devoted to building supplies, a beautiful plant nursery, and all the wonderful statuary and other garden art in various themed displays. In my eyes, it had the atmosphere of a Disneyland of Landscaping crossed with a gardener's Toy Store. It was creative, calming, and impeccably maintained, with a vast variety of presentations nestled under mature trees and high patio coverings. It was beautiful, and the quality was very high end. First impressions held great promise. So, you would be correct in assuming that the things you will fall in love with will come with a substantial price tag. They don't sell junk. Ahhh, but it was here we found our dream fountain, a delightful, ~4' tall stone bubbler on a pedestal, with LED lights and cute little froggies. Instant love. And lo and behold, it was in our price range, in the middle $400's. It had that "je ne sais pas" we were hunting for, playful and definitely not cookie cutter looking. Several staff took extra time and effort to set it up, and another fountain as well, so we could have the full experience of seeing and hearing it work before deciding. So, we got it. It was so well made, it weighed about 300 lbs, and was darn solid. Greatfully, they used a forklift to bring it to our car and a couple guys to carefully load that sucker directly into our trunk. Good thing we didn't go bigger, because our car (with great shocks) now resembled a low rider. At the other end, my daughter and husband employed an extra hefty dolly to slide it out of the trunk and into its final resting place. What a feat, but they managed. It is now happily burbling, and was declared lovely by all, a real keeper, a unique find. Mission accomplished! What a fun adventure this was! Thank you, Thompson!

Great place to look. Horrible customer service. Unless you speak Spanish be prepared to get the…read morecrap treatment. Look at the reviews. Every negative review talks about customer service. It's not just the employees it's the management that fails to correct it or they approve of it. Either way look but buy elsewhere.

Looking for special plumbing fitting at the place was no different than going to Lowes and Homedepo…read more. Save you time and effort.

I'd like to give a shout-out to the pwo team. Sending love to Agustin, Matt, mikey, big John and I…read morebetter not forget Bonnie. I've been going here for years and the environment that they created here is the best. It feels like you're hanging out with friends while getting parts inbetween jobs. Also it seems like any part you'll need on a job they have a surplus of. Plus they have an awesome delivery service, so when I have multiple jobs going on I can have my lead installers create a parts list and they'll drop it off. Its the best thing imo. Highly recommend giving them a visit on your next parts run

Five Stars does not even do this business justice. We have been doing business with this company…read morefor years. Adriana goes above and beyond to ensure we are always taken care of. As well as making sure our team and our customers are knowledgeable about products. She makes every process as smooth as possible. Insuring we don't waste our time in the process of ordering and picking up. The genuine energy (no pun intended) never changes. When walking in you are instantly greeted in a kind, respectable manner. You can't help but feel like you're in the right place. Besides it helps when the place is being run by two of the sweetest people. Genuine materials has some of the best quality we have worked with. In our ten years of purchasing, manufacturing and installing we have yet to experience any complications. Lastly, I want to give a shout out to the warehouse guys that go above and beyond as well. If something doesn't fit, they'll break pieces to fit, in your Honda fit. That's just the type of service that that you pay top dollar for. Everyone is treated with the upmost respect and care. Kitchen, Bathroom, Outdoor bar, you name it. Genuine has not only quality but a service that you genuinely cant put a price to. ~JMJ Remodeling Experts

I'm having my kitchen renovated after over 20 years. I chose a quartz countertop based on a small…read moresample square. When it came in, it was not what I expected. My contractor called and Genuinely Materials allowed me to come in and see their full slabs. Jenny was at the front desk and was very kind and extremely helpful! Thank you, Jenny, for direct me to the perfect quartz countertop!

Everyone in the office and warehouse are so professional friendly and informative. I am a regular…read morecustomer but always treated with respect and like family!

Everyone I interacted with were very helpful. I need to give a special shout-out to Daniel. Daniel…read morewas the BEST! He spent as much time as I needed in selecting a little over 95 linear feet of wood. It is for door casings and baseboards with the finished wood to be the star of the detail. They had what I was looking for when all of my normal haunts in LA County didn't. It was worth the two hour drive (one way) to get it. However, they no longer will "rip" the wood for you. Also when I arrived too late on a Saturday and left a voice message, someone was kind enough to return my call. I was there about 3 hours.

10+ Years of Loyalty Dismissed Over Poor Customer Service and Lack of Integrity…read more I've been a consistent customer of Resource Building Materials for over 10 years, frequently purchasing materials for both residential and commercial projects. Unfortunately, my most recent experience was deeply disappointing and has made me reconsider ever doing business with them again. On June 4, 2025, I purchased epoxy/resin products totaling $1,821.00 for a paver protection project at my home. These products turned out to be incorrect for the job, a mistake made by the contractor I hired. Wanting to resolve the issue properly, I attempted to return the unused and sealed materials on July 1, 2025--only 27 days after purchase, well within a commonly accepted 30-day return window. I spoke with Alexis, and later her manager Diego, who both demonstrated a stunning lack of professionalism. Initially, I was told flat-out that no refunds are allowed, which was surprising considering my long-standing relationship with the company. I calmly asked them to review the disclosures printed on the bottom of the receipt, which clearly state that returns are subject to a 25% restocking fee--not a total denial of return. Once I presented the facts, they pivoted and claimed the return was being denied because the purchase was made "over 30 days ago"--again, not true. I challenged them using the original purchase date and receipt, proving that only 27 days had passed. At that point, their excuse changed again: Diego questioned how they could know if the product hadn't been left outside in the sun. I found this completely unacceptable and insulting. For the record, the product has been sitting untouched in my garage, easily visible, stacked in sealed 5-gallon aluminum buckets. I immediately recognized them as unused materials and attempted to return them before any legitimate window would expire. This felt like an intentional effort to avoid issuing a refund or store credit--completely dismissing my long history of business with them. Rather than owning up to a poorly handled situation, they chose to pass blame, make false assumptions, and contradict their own return policy. There was no accountability, no willingness to resolve the issue fairly, and no appreciation for a customer who's spent tens of thousands of dollars over the years. And for the record, I do not like to leave bad reviews whatsoever. In fact, you can check my Yelp account--I don't leave bad reviews at all. It takes a lot to push me to this point, and for me to take the time to write this, you have to piss me off at least 10 times more than normal. That's how bad it was dealing with Diego and Alexis at Resource Building Materials. To say I'm disappointed is an understatement. This is not how you treat a loyal client. If this is the new standard of customer service at Resource Building Materials, I can no longer recommend them--and will be taking my business elsewhere moving forward.

This is my go to for all the hardscaping needs. Sand, gravel, pebble, DG, rock and much much more!…read more It's a great place to go for inspiration for various projects going on from DIY to contractors.