Dr. Shaaban and Jonathan are my primary care physicians! I could not be happier with the wonderful care we receive from the team at Access Point. They are knowledgeable and have given us wonderful care! We moved to Florida to be closer to our son after living in northern Virginia and Bluffton, South Caroline. We have had a wonderful healthcare community available there, and we were initially overwhelmed in getting our primary care established here in Florida. Our care here has been remarkable. A wonderful team that takes time to address patients' concerns and age-related issues. A big thank you! read more

I have been a patient of this practice for three years. I have paid out of pocket for all of my appointments. Jonathon doolan who i have always seen is amazing. I trust him with my health. I get treated for my ADHD and now that I was finally approved for Medicaid that can pay for my medication. The office calls me today and tells me that I can't get treated at their clinic anymore. This is very dangerous to take a person off of stimulant medication cold turkey. FUCK ACCESS POINT HEALTHCARE.. YOU ARE PUTTING MY HEALTH AT RISK BY CUTTING ME OFF WITHOUT ADJUSTMENT OF MEDICATION. I shouldn't be kicked out of a practice just because you don't take my insurance.. I could have continued paying out of pocket. read more

Beat doctor around. Dr. SHAABAN and staff listens and cares. I would recommend them to anyone. They are amazing.

As a physician myself, I found the care I received here outstanding! The owner received training in complex and critical training. He is freshly up to date with all thats current in medicine. I'm a former local but now only visit as a tourist. I had to quickly find an urgent care open on a Sunday to see my sick child. Access point was conveniently open on Sunday. Quickly took me back and treated by by by with excellent professional care. read more

I have high blood pressure and recently it went up to 250/120 needless to say had to pay out of pocket to see a Dr. right away. The only place open (on Sunday) was Access Point. And they where awesome! But they gave me a number to their Primary Care office. Called today to make an appointment to continue to get my meds and was going to self pay. When I asked them if they happen to take my insurance they said no (which I was expecting because no one here in Panama City does) and that because I had insurance they told me I could not self pay even though they don't take my insurance! I have health insurance that has no providers here in Panama City . And the closest provider is 5hrs away. Then when I asked them why (and informed them that it was important for me to see someone right away because I was afraid I was going to have a stroke)....they lied and said it was illegal for them to see me. So I Talked to my social security lawyers office and they say that is not true. Then I googled it and it said anyone can self pay for medical services even if you have insurance including Medicare/Medicaid. So these ppl are liars and figured out a way refuse treatment if they choose. I feel because they know lab test they offer in office will be too expensive to self pay and if you don't have insurance to cover it they won't be able to add on to your bill when you visit like they could if you had insurance. So now I am looking into how to report them for refusing medical care when needed. I will keep you updated. But would suggest you stay far away from this place. As it is obvious they are only in it for the money! If I could give them 0 stars I would! I have high blood pressure and recently it went up to 250/120 needless to say I needed to see a Dr. right away. The only place open (on Sunday) was Access Point Urgent Care. And they where awesome! But they gave me a number to their Access Point Primary Care office and told me to make and appointment. I Called today to make an appointment to continue to get my meds and was going to self pay. When I asked them if they happen to take my insurance they said no (which I was expecting because no one here in Panama City does) and that because I HAD insurance they told me I could Not self pay even though they don't take my insurance! I have health insurance that has no providers here in Panama City . And the closest provider is 5hrs away. And trying to change insurance companies for that reason. But I need help now. Then when I asked them why (and informed them that it was important for me to see someone right away because I was afraid I was going to have a stroke)....they lied and said it was illegal for them to see me. So I Talked to my social security lawyers office and they say that is not true. Then I googled it and it said anyone can self pay for medical services even if you have insurance including Medicare/Medicaid. So these ppl are liars and figured out a way refuse treatment if they choose. I feel because they have lab test they offer in office that will be what they think may be too expensive to self pay and if you don't have insurance to cover it they won't be able to add on to your bill when you visit. Like they could if you had insurance. So now I am looking into how to report them for refusing medical care when needed. I will keep you updated. But would suggest you stay far away from this place. As it is obvious they are only in it for the money! read more

Arranging an appointment with this facility is incredibly convenient. It's awesome that they accept my insurance, Aetna, for urgent care when many other establishments in the area do not. The staff members are not only polite and prompt, but also highly professional. Dr. Shaaban, who I've been seeing for a while, is extremely knowledgeable and courteous. Moreover, the office is very neat and tidy, maintaining high standards of cleanliness. The location by Target does Urgent Care and the location near 77 and 231 does Primary Care. read more

It doesn't matter how good the doctor is if the person running the office is rude and abrasive. This man had the nerve to call me and chew me out bc of my insurance and the referrals I needed from another doctor. Then after spending 5 hours fixing those referrals for their office he treated me even worse in person. I don't work for him nor the insurance company...I am the patient. Can't get quality healthcare if the patients can't get past the angry man to get to a doctor. Hate to know my livelihood depended on him not running off my patients!!! read more

I have repeatedly asked this office to resubmit my claim to my insurance company to pay for my blood work. I get no responses and now I have been sent to collection for a bill that I shouldn't have to pay. Totally unacceptable! read more

I am getting ready to travel internationally and was having difficulty getting the required testing completed. The folks at Access Point were friendly, kind and helpful- got me in and tested under 10 minutes with a very busy waiting room!! When I returned an hour later, they had me verify the info on my form and had it ready for me to upload to the required site! THANK YOU SO MUCH FOR HELPING ME!! They even recommended which test to get to make sure I had what I needed! So appreciate it!! read more

This location charges erroneous fees and then refuses to resolve the issue. They charged me $50 for a no show fee when I was at their location 3 minutes prior to the time needed, and had called ahead to let them know I was using the 15 minute grace period they supposedly had. I wouldn't recommend a doctor for shady business practices, what happens when they erroneously bill your insurance for services not provided. Not to mention their customer service sucks. They are claiming I was 1 minute late, even though I have evidence I wasn't and showed it to them. Who charges $50 for 1 minute anyways? Emerald Coast Urgent care is a much better option with higher reviews. read more

Horrible experience. The tech must have been high. She did not even take my vitals. She argued with me about it. After seeing the Nurse PractitionerI was to get a Cortisone shot. One tech came in and gave it to me. Then the tech that argued with me came in and said she was here to give me my Cortisone shot. I said I already got it. Unless you want to die I would not go there. read more

I liked EVERYTHING & EVERYONE!! They are great! When I had Covid for a month they were wonderful! I want Dr. Shaaban to be my GP! Making the change real soon! read more

Went in for a severe back injury, really not satisfied with the treatment plan. Under dosed my medication according to my family doc I consulted. Had to call and request steroids which should have been dispensed originally under dosed those as well. Musculoskeletal injuries should be treated aggressively at first and tapered following days as the healing process starts. Still in a lot of pain with the response form them is we can't do anything else..... unfortunately I just moved here and don't have access to see my normal doctor..... my vet has better pain management training then this practice read more

I went here when I had Covid for an urgent care visit as they advertise to be. I called before driving over to confirm that they take my insurance which is Tricare. They said yes and I went in. Tricare paid their allowed portion and as is part of the contract, they are only allowed to charge what Tricare allows. They have billed me for the rest and said it's because they can't bill as an urgent care facility only as primary care. If this is true than they should not be advertising themselves as urgent care. They are harassing me and threatening collections if Dint pay the balance. I've have filed a report with Tricare and they said what they are doing is not allowed. I have spoken with other military members who have had the same problem with them. Their billing company also has had many complaints about this but their hands are tied. Patients BEWARE of this doctor with no integrity!!! read more