Lyubov and Oksana did a wonderful job on our move-in deep clean. Even though the unit was furnished, they still gave the unit a thorough deep clean, and the results were amazing. Unlike other services where maids wear outdoor shoes or shoe covers that can tear, which we were worried about, these maids switched into indoor shoes right away and worked efficiently. They finished within the promised two-hour window while leaving the place very clean, including some of the furniture. We were most worried about our bathroom tiles, so we added the Microban disinfection as a paid add-on, in addition to the free green cleaning option. The Microban worked well, and the tiles and grout came out clean. We have to be honest, though: the scent was quite strong, and it took a while for the bathroom to air out afterward. Because of the pungent chemical smell, we asked the maids about the mold cleaner and whether it was part of the green cleaning, and they let us know that it wasn't. A heads-up about the scent and a note that it falls outside the green cleaning option would be helpful additions for future customers. Otherwise, we were happy with how the tiles turned out. Both maids arrived within the scheduled timeframe, and we paid exactly the rate we were quoted. One small hiccup was with scheduling. We chose the flexible arrival window for the discount, and the admin team had told us they could still confirm an exact time the morning of the cleaning day. We called that morning and never got a specific time, so we followed up and were told it was a miscommunication. A bit more clarity on scheduling next time would go a long way. On a positive note for the admin team, they picked up calls quickly and were receptive when we followed up. In short, Lyubov and Oksana were fantastic, and between the honest, reasonable pricing and the excellent cleaning, we would happily recommend Accessmaids and give five stars! read more

Fantastic job for a good price! They are punctual, detailed, careful, and thorough. Will definitely use them again.

Poor management and customer service. I really liked the cleaning team that was sent for my initial cleaning and requested that they come back for all my future cleanings and I was told I was not able to select the cleaners assigned to my home. The cleaners following my initial appointment never arrived during the arrival window and did not let me know when they were on their way, so I was always scrambling to get back home to let them in. Instead of making my life easier, it threw a wrench in my day and Access Maids was not able to find a solution. After 5 months of this, I decided to end my services with Access Maids. read more

I could not keep up with the cleaning anymore. I am glad I found them. It is nice to have a clean apartment again. For me it is especially nice that they are dropped off by a driver and they don't have to worry about finding parking or the added cost of paying for parking read more

Did an amazing job. Stayed linger to make sure everything was clean and all trash was taken out.

I love these ladies. I have been using them for years. They are always on time and very thorough. By now, they know my place pretty well, and I love that. It's always the same 3-4 ladies. They know where things go, and I put out sheets, and they change my linens. Everything is always sparkling by the time they leave. We schedule them every three weeks, and they are usually early. Thank you, Accessmaids! read more

we've used Access Maids a few times for general house cleaning and they've been amazing every time! They're always efficient and do such a great job. reasonable price and we will be definitely using again! read more

Amazing quality of work very attentive to detail and a terrific price! Very satisfied and loyal customer. Sincerely, John D read more

The two maid team did a great job and made my place spotless. There was a bit of a language barrier but otherwise I'd recommend them to anyone! Good value. Id hire again. read more

Asked for service to include cleaning fur, they did not manage to clean the fur nearly at all in my one bedroom one bathroom apartment. Even worse, two times when I asked them to clean something when they were leaving, they gave me attitude and rolled their eyes. Service felt very unprofessional for that reason. read more

I've tried other services, specifically to get baked on grease off the bottom of my oven (left from Thanksgiving 2024). AccessMaids got the job done using actual elbow grease...no chemicals (though I had some in the house)...not to mention that they changed my bed linens and cleaned the rest of the apartment from top to bottom. Very reasonably priced and nice people. read more

I could not be more pleased. Courteous, friendly, professional and thorough. I highly recommend

The service was terrible and when I was trying to ask them to do something specific I got attitude with rolling eyes. They didn't do their job and had to come back out and still didn't do the job right. Please don't use this service. You will regret it. Even 1 star is still to generous for them to have as a rating read more

Contracted Access to do "Move Out" clean, I added additional cabinet and refrigerator cleaning. Absolutely the biggest ripoff I have had with any cleaning service. It was very apparent they did not even go into some rooms, the footprints of dust stopped at the door. Hire anyone else, if you expect the place to be clean. Is there a way to place negative stars on a particular company? read more

We had to flip our rental unit with short notice and booked AccessMaids for a deep clean. They were flexible with the time schedule and brought 3 great team members to clean our unit and they did an excellent job. We will be using them again for our personal and professional cleaning needs. Highly recommend! read more

The best! Access Maids does not disappoint! They are professional courteous polite efficient quick and on time! Best of all they are reasonable! I highly recommend them and their staff has always been very friendly and they get the job done and get it done quickly and efficiently! So if you're looking for a great service they provides excellent customer service and cleaning services then you found the perfect place! I like the attitude and their willingness to bend and be helpful! I'm recommending them and hope you try em out! read more

AccessMaids were great! They arrived on time, a little early, actually and did a wonderful job cleaning my apartment. Everything was thoroughly cleaned and returned to its location. I'm particular about my floors and they were done well. The only reason I'm not giving 5 stars is because my apartment is small (600 sq feet), and the fee is a little higher than I would like for the size. read more

I find Access Maids to be a reliable and very thorough cleaning service. They are punctual and come right in getting the job done.

I have used AccessMaids for at 10 years and they always do a great job. Their new website makes the process even easier and it's a very straightforward process. You make an account, book online, input your credit card info, select the type of cleaning you want (with whatever options you want). It's all line-item costs and it's clear how much you will pay. Then you can leave them instructions to pick up your key, or you can wait for them. They send you a text message when they're on their way, and they do an amazing job. Easy to recommend, and use them a few times a year when I get to that point where things are disordered enough in my apartment where I'm like, ".....Ehhh, I'm calling the maids this time." I was VERY relaxed when they left and I got to see and smell my clean apartment again. Long overdue. Thanks to the crew for making it easy. read more

Terrible experience. We paid $450. for a "deep clean" of our house, and got very little for it. The two cleaning people showed up with a dirty vacuum with no hose or edge cleaners and dirty rags and few cleaning supplies, when they saw our cleaning supplies, they used ours even though they were supposed to supply their own. They pretty much wiped everything including a substandard wiping of floors instead of mopping and cleaning. When we pointed out a stove top that wasn't cleaned properly, areas that weren't vacuumed, and a shower that wasn't cleaned, they got upset and called management. When I reminded them it was a deep clean, they reluctantly cleaned the areas. When we told management we were unhappy with the service and canceling future visits, they said nothing. We will never use them again. read more

Moved out of old apartment that we had lived in for almost 8 years. Not dirty people but some things had not been moved in quite a while. Once the place was empty I felt we should be on a hoarders episode or something. I was not home when the crew arrived but it was east to book and communicate with the cleaners upon arrival. When I saw the place the day after it was cleaner than when we moved in. Maybe some bad reviewers got bad cleaners, or maybe they are just ass holes. But I would 10/10 recommend this place. It was not the cheapest but totally worth the price paid. read more

As requested they sent me a message 20 min before arrival. They came early and they did a fabulous job. I didn't think my place needed cleaning. when they finished, my unit looked brand new. They also cleaned the inside of my oven as requested and it looks like it was just delivered. I've have hired this company since my first apartment in 2005. Whether it's deep cleaning, standard maintenance or moving in &out they always do a phenomenal job. read more

$275 for a cleaning and 1 of 2 bathrooms was completely ignored. Rude customer service and refusal to issue a refund... Do yourself a favor, save some money, and frustration, and go with a different company. read more

AccessMaids - A toilet that was paid to be cleaned... - Home Cleaning Near Me - Chicago, Illinois

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I hired them mainly to do the carpets since that was my biggest reason to look for cleaning services. They came at the expected time. The carpet and all areas were really clean. I had no issues with scheduling. I would hire them again. read more

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Extremely expensive and not thoroughly cleaned. Total came out to $270 for a move out clean of an empty 1 bd apartment with key areas completely missed. Dirt on floor, cabinets with spots, etc in the kitchen. Two cleaners were there for "3.5 hours" but somehow missed this......right. Better value for your money elsewhere surely. read more

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THIS WAS AN EXCELLENT CLEANING. I scheduled my cleaning while I was out of town, traveling for work. I came came to a literal, sparkling condo. This sounds stupid and dramatic - but I nearly cried. I've tried two large cleaning services over the last three months - and the quality, pricing and attention to detail was extremely disappointing. So glad to have found AccessMaids. Thank you! read more

Do not use this service! The first time they came to the house they went to the back of the residence and it took them 30 minutes to find the front door, after we had to call them numerous times to try to help them, and I was charged for this time. I was charged over $350 for a small 3 bedroom townhouse. When they returned to the home two weeks later they again went to the back of the property and couldn't figure out how to get to the front door even though it was the same person who was there before. We spent over an hour trying to help her find the front door and she would repeatedly hang up the phone on us so we called the office for help and the person kept saying they were at the front door and when we told them they weren't he said they were in a car in front of the property which they weren't. He outright lied! I had to put a stop on my credit card to stop them from charging my account. Please save yourself a big headache and avoid this company! read more

I realized at the last minute that I was hosting a party for a lot of people and there was no way I could clean the rooms that needed to be cleaned before the party. I contacted AccessMaids the day before and two cleaners came and made the rooms I needed cleaned beyond clean. Very much appreciated them!!!! Highly recommend. This job was a hard one! read more

The move out cleaning service that I ordered was completely unsatisfactory. Many of the specific request that I picked out on their menu such as cleaning the baseboard, wall, door frame, light switches, blinds, the closet, dog hair, tile were NEVER DONE. The cost of the service was $312 ($40/hr, 2 hours and 50 mins with 2 people) and honestly i truly believe they spent about 30 mins in my apartment and that was it. I emailed and called the company immediately after I have received the poor service. However 8 hours later, they charged my credit card. I further emailed them and then they said they want to make up for the service 2 days later but it was too late I had already need to hand the keys to my tenant. I followed up again and demanded a full refund. They said that they don't offer refund due to their terms and condition and said "Please note all unpaid invoices are sent to the 3rd party for collection.") I totally felt that was a threat. Good luck with you all using Access Maid. read more

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DO NOT USE. They called me to threaten me today. I am appalled by the quality of service and their lack of professionalism. I paid $450 for their deepest cleaning available which included them doing many loads of laundry. What they did could be generously described as "tidying" but nothing more. They shoved laundry into the closet. They left wet clothing in the washing machine. They put dirty dishes into the cupboard. I was so excited to be able to come home to a clean apartment. I have never been more disappointed. They could not have been there for more than an hour when I paid for 5. I called them and told them to come back and finish what they started. After some convincing, they sent the original people back to my apartment to attempt to placate me. When the cleaning people arrived, they gave me a cold shoulder. They left basically every mess but did *maybe* one load of laundry. I emailed them again and just requested a refund because I was clearly not going to get what I paid for. No response. After waiting a week, I just put in a chargeback request with my bank. Their billing department called me just now and threatened me, saying that they were going to be putting this charge up with a collection agency and we're going to file with the credit board. They said basically "that is not how this works- you don't get to do this" at which point I understood that they were trying to intimidate me into reversing the chargeback request with my bank and so I hung up. I was not going to leave a review until I was threatened by them. read more

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Update: Fall 2020: I've used Access Maids every few months, and have recently started using them monthly. They are a solid 4/5 for me. I've only had one cleaning that really fell short, but considering the other 8 appointments, I can overlook it. I appreciate how easy the services are to book online and the promptness of the cleaning team. I will plan to continue using Access Maids. read more

I've hired Accessmaids twice and have been very satisfied twice. Great communication, they are always on time, and they do a great job cleaning. The price is the best I've found. I'll be hiring them again. read more

To be honest when I first saw this, I wasn't sure if it was a scam like some of those subscription cleaning services. Not the case. My place hadn't been cleaned in the 6 months since I bought it and with family coming into town this weekend I needed help quick. They had availability within the same week that I contacted them and their cleaners arrived promptly and did an excellent job on my rather messy condo. Definitely will hire again. read more

Always on time, and they always do a very good job. Very easy to make an appointment with their online site

All-in-all a good service. The cleaners are fast, thorough, and professional. The website is easy to use. Prices are not too crazy. My only suggestion would be that they make it easier to request the same cleaners each time. My only complaint is that it always seems to take the same number of hours to clean my house, no matter what I have them do or not do, so it doesn't really matter if you try to make it less expensive after they've been there a while. read more

This is the first time I hired cleaning help and I have to say I was left in utter shock from the quality of service. I paid extra for refrigerator and oven cleaning yet they didn't touch anything inside or on top of the fridge. I had dirt and dust left behind all over. The owner called me and asked me if I offered the ladies a step stool and that they DO NOT clean on top of the refrigerator. They charged me an extra $300 than what they initially quoted me. The owner was disgusting on the phone. I even had someone from the company come out to evaluate the work and she told me she'd never pay for the work these 2 ladies did. I can't tell you enough to RUN from this company. Actual waste of everyone's time and energy. Garbage company! Do not use! They also told me after they charged me that they don't remove paint. That was not indicated when I asked for a quote. Dishonest company read more

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I was in a pinch and needed a cleaning for the same day. They were able to fit me in and did an awesome job. I truely appreciated how quick and thorough they did their job... Thank you! I will definitely use them again. read more

Solid cleaning service. Efficient, thorough cleaning. Planning to use them again soon. So nice to come home to a sparkling home.

good value and feel comfortable with the price and the quality of employees . I am happy with every 2 weeks but also like the app to schedule and adjust for schedule changes. read more

Booked this service not understanding Im paying for 2 maids for the same timeframe even though it takes half the time. It usually takes 1 cleaner 2 hours. They were done in 1.5 and still charged for the minimum of 2 but tried to say it took them 3 hours and included time for their ride to drop them and pick them up all for almost $200?! On top of all that the place wasnt cleaned properly. The one maid did great the other no. It took forever for someone to get in contact with me. Never again read more