1. Accessories R'us

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    Mount Washington, KY

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    Accessories R'us

    2.0 (1 review)

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    8 years ago

    Too busy watching TV to diagnose my problem. Went up the street to Fern Creek AT&T and got my phone serviced.

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    AT&T Store

    AT&T Store

    2.3(6 reviews)
    0.1 mi

    I went to the AT&T "Authorized Retailer" @ 185 Oakwood Dr, Mt Washington, KY, to buy a phone,…read more4/3/25. I had decided after reviewing their website that I wanted an Apple I 15 that listed a $729 price, with no min contract, and with no upgrades required. BTW, previously I have ALWAYS shopped at a company owned AT&T store at 4426 Outer Loop in Louisville and I have had ZERO problems with them, after countless visits over the years. When I got to the Oakwood Dr, "Authorized Retailer" AT&T store, employee "James" told me I could NOT buy the phone outright, but I had to pay $5.99 monthly for 36 months. I was very uncomfortable with that, but I said OK because I had my 9 year old grandson with me as my "advisor" and he has been on me to "upgrade" my phone forever and I did not want to disappoint him by not coming home with a new phone. When I returned home, I reviewed emails from the real AT&T showing the unauthorized CHANGES and charges "James" had added to my account, adding additional services that he did not even discuss, which more than doubled my estimated bill! I called the real AT&T and they removed the unauthorized extra charges and services added by "James" to my account, restored it to the original plan, and I also paid for the phone in full. Now I am considering what, if any, additional civil/criminal action to take. I have not spoken to the manager/owner yet but I will. If "James" has been employed for more than 2 weeks, I am sure the manager already knows what he has.

    I want to brag on an employee of AT&T in Mount Washington, KY. He was the MOST helpful,…read moreknowledgeable, polite young man ever!!!! His name is James Shepherd. He's awesome!!

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    Accessories R'us - mobilephones - Updated September 2026

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