The customer service can definitely improve in this place. The last time I was ever in this…read moreT-Mobile was in 2022 when I had a great experience but today I needed help. My phone was off network for two days stuck on SOS and no one can figure out what it was finally a young girl at the store told me that it could be my iCloud account and to go to Apple The weird thing was they were really trying to help me before someone in the back maybe their manager came out and then they started trying to sell me an iPad an Apple Watch or a phone case and I told him I'm sorry no I really need to get my phone fixed before. I can't even think about buying thing, I don't need right now. Long story short I left after they told me to go to Apple. I went up the road to Fern Creek T-Mobile which I highly recommend because they actually try to do everything they possibly can for their customers not even 10 minutes later I was out the door with my phone working and the issue solved. Mount Washington t-Mobile should just shut down if all they're trying to do is sell and not help their customers with their T-Mobile issues and service.

Let's try this again since my review is being flagged and removed by the DM for the franchise that…read morehas now taken over this location. Today was an experience (March 16, 2024 at 5:07PM) Myan & Mia are hands down AMAZING. PERIOD. They care and will not cram services on your line that you don't need. If those two aren't working, leave and come back when they do. 3/16/24 , I went in to the store to make a payment on my Equipment Installment Plan and ask a question about the bill; on the app, it was showing I had 9 installments left, but 22 credits remaining - that didn't make any sense. While on the way there, Myan & Jena had previously ordered Girl Scout cookies, so I brought those on this trip; multi-tasking at it's finest. Myan took my two payments for 2 different EIPs, both cash AND called into CARE and we figured out what was going on with the credits being mismatched. All was well, and I left the store. Upon leaving the store, I hear my name called and it's the new manager, Daniel. He proceeds to tell me that I'm no longer allowed in the store as I am hurting their CONVERSION and I was soliciting with GIRL SCOUT COOKIES. I'm sorry, what? I said but I'm a paying customer and have been for years, I haven't done anything, he said he was told by Kristen Hickey & Emily Zapata that I was banned from the store. That customers like me hurt their conversion and it didn't matter, I would need to go to another store to make EIP payments. I asked him to repeat that for me on film, and he sure did. Avoid this place. If you're not buying they don't want you in the store, cause it hurts their "conversion" and it is a door swing that is unnecessary. Be careful, cause they will have to call and talk to executive management to upgrade your sale and put everything and the kitchen sink on your account. If you are NOT buying and dressing your phone they will tell you that a phone isn't in stock and to go elsewhere. SHADY practices have taken over as they are letting all the ethical employees go. I immediately called the stores in Fern Creek and the new location in Shepherdsville - they are CORPORATE OWNED. Was advised they have gotten countless complaints about the Mount Washington location and how other customers have been treated as well. They are encouraging clients to change stores and/or go to Apple. Here's the deal, I worked at this store when it was under Mobile Advantage, so we know this community. There are tons of bill paying customers only and to have this attitude towards customers is awful customer service. This store HAS always been amazing until the recent buyouts in the past year and the smalltown service mentality has gone out the window with the new franchise. 7/8/24: Have been advised that since this interaction, which has been escalated to corporate and now part of their class action lawsuit (oh and Arch the former owners of this location have sold it off) that the manager Daniel has consistently continued to berate and gossip about this interaction with customers. Audio of the conversations that he's had with those customers has been forward to corporate as well. 8/6/24: CUSTOMERS -- did you know that you can go directly to Apple and upgrade your phone? Had no clue, until the Fern Creek corporate store advised me since the model I needed was not in stock. You can and they do NOT work on commission. The Apple Care is cheaper ($9.99) than Asurion ($18) , AND Apple has better options for phone selection and more information on devices. ALL phones and accessories can still be added on your phone plan for Equipment Installment. Take the trip to Apple and enjoy a low key upgrade experience with no pressure and no lies told.