took a while...but I got what I came for- a new iPhone…read more Their accessory selection isn't as good as the apple store, but who want's to drive to Abq.? Not as bad as they use to be....

Went in to get help with my nonworking phone- greeter and her sidekick were extremely rude-…read morebasically kicked me out- weren't interested in helping me since I wasn't there to purchase anything- PETTY PEOPLE in petty positions of power-The Main Street location is way better- civilized and much more competent employees-

Had a crisis while on vacation when the charging port on my phone failed and it could no longer…read morehold a charge. Happily I found a T Mobile store in Santa Fe. They hooked me up with a new phone; gave me a trade-in value on my old one; and even spent more than an hour helping transfer all the data from the old phone to the new one. Yes, the new phone was expensive, but I don't think that's unique to T Mobile: all phones seem to be $$$ these days. I was able to have its cost broken down and folded into my monthly payments, so it will be manageable. Overall, pretty happy.

Though the reception is pretty good, that's where the positive feedback ends. The associates at the…read morestore are not helpful and would rather talk to their friends than assist you. When I went to this store recently (March 2025) to ask for assistance, because I could not download an app I needed, the associate said it's an Apple issue and to call them. You see, I used to have a Samsung phone that I loved, but when transferring apps and such from my Android to the new iPhone, which I was talked into getting, no-one mentioned that some apps wouldn't transfer and I'd have to buy that app all over again. So helpful T-Mobile! (Side note, I HATE MY IPHONE!) On top of that, the final price I was quoted was a lie. I am now paying more than the quote. And don't let them talk to you into any add-ons, you buy them cheaper else where. So I am now going to Verizon to see if they can get me out of my contract with T-Mobile.

Shockingly bad "service." It was so bad I had to write a letter to their regional management in…read moreAlbuquerque. Avoid at all costs. I wanted to switch my tablet plan from AT&T to T-Mobile. I did some research ahead of time and settled on their $20/mo unlimited iPad plan that didn't require a phone line. I dropped in on a Friday afternoon and the place was a mess. Tons of angry people waiting and only two people on the floor. Unbelievable. After waiting for 20 mins I left for another appointment. I came back later in the afternoon to a similar situation. Lots of angry people waiting, almost no employees. I decided to just stomach it, added my name to the queue, and sat quietly at a table surfing the internet. I proceeded to wait for almost 1 1/2 hours. There were 3 workers there, but they would only put 2 on the floor at a time. Everyone was pissed. One lady had enough and left. Employees were taking absurd amounts of time with each customer, totally oblivious to other waiting guests. Finally my turn came up. I showed the clerk the $20/mo tablet plan I wanted, and he said "That's only if you have a phone with us. Without a phone it's $65." I explained to him that I had researched this plan and pulled up the T-Mobile website. There wasn't anything about needing a phone line. Not on the plan page, not in the fine print, not even in the PDF "terms of service". Nothing. When I asked him to show me where it says a phone line is necessary, he couldn't. He just kept barking "It's $65" at me over and over again like a robot, in an incredibly rude and snarky way. I was completely taken aback. I had been waiting for over 1 1/2 hours. I told him that I'd appreciate a little less attitude and he started screaming at me, and then said "I'm not serving you!" and moved to someone else. It truly amazes me that T-Mobile would allow a store like this under the brand. Given the amount of 1-star reviews here on Yelp, it's clear that I'm not the only one who had a terrible experience.

Terrible costumer service. Ladies helping were very unprofessional and rude as well as not being…read morehelpful at all.

I gave them 1 star because I couldn't give them 0. The clerk lied to us about the "free" phones ,…read morethe up grade plan the bundled extras, the contract, the receipts. It's taken us over two hours on the line to fix this. Do not shop here!!!

This should be "0" stars. Extremely deceptive practices. This store coerced my 91 year old mother…read morewith Alzheimers into starting an account in order to get a supposed free phone. When I informed her that she had Xfinity and did not need a new phone she went back the next day to return it and was met with an extremely rude man that refused to take the phone back. The phone was mailed back to Verizon corporate at their recommendation after a call to retention. After 4 months and 17 hours of repeated to phone calls for fraudulent billing for a line that did not exist and for a device that had been returned and signed for by verizon receiving, I was finally able to have the balance zeroed out except for a $40 activation fee that they refused to refund. Verizon as a whole is a shameful corporation, but that is not a surprise. What is a surprise is that a local reseller would treat the elderly members of its community so poorly. Unfortunately this is the world that we now live in - the younger generations are raised without morals, respect and reverence for their elders.

Thank you Deseree for efficiently transferring data from one phone to another! Your knowledge,…read moreservice and professionalism is the reason I refer family and friends in need of tech support. You're the best! Debbie Adams

Deseri is amazing. She was able to scan all my electronics for any viruses quickly and able to get…read moreback into business.

I'm paying for unlimited data, but can't use my data. All they could tell me is they don't have…read morecoverage in my city. I've lived here and used them for years, so that's odd. I think I'm going to have to switch back to Verizon.

From the owner: Discover the smarter way to get all of the high-end devices you want and the network you need, for…read moreless.

I decided it was time to move my parents from Verizon over to my AT&T plan, as they just can't get…read moredecent service in Santa Fe on that network, and Verizon's customer service sucks in the store. Walking into this location you will notice an immediate day and night difference from Verizon. There isn't a forty minute wait, and total chaos reigning, with rude employees. Here there were plenty of employees, and the store was clean and welcoming. I had already purchased new iPhone's for them in Arizona where I live, but needed help getting them set up and sorting out how to transfer their old Verizon phone number to their new AT&T phones. The people here were super patient and helped me get everything set up, and it was painless and took way less time than I thought it would. Typically I loathe going into a mobile phone store, as the experience usually is super frustrating and just a less than fun afternoon. I wouldn't say I now love the experience, but if I have to go into a cell store you can believe this one will be the first on my list. Thanks guys, I appreciate all the help.

I used to be an AT&T customer but switched to Consumer Cellular to save dollars. When I tried to…read morereplace my wife's broken iPhone 13 with a similar unlocked iPhone 13, I ran into problems trying to activate it and complete the Apple setup. I spent hours on the phone with Consumer Cellular and Apple's AI agent, but could not resolve the issue. I researched the issues and tried the solutions suggested by various sources. In desperation, I decided to try the AT&T store. After giving my history to Brittney, she asked for my phone and 5 minutes later she had it running using a Walmart Simcard I had installed in my efforts to make things work. She reminded me I could now install Consumer Cellular's eSim. She charged me nothing, and sent me home with a complete successful resolution of my installation problem. My wife's phone now has her same number (plus a backup secondary number) and has been able to access just about everything she had originally except all her apps. Thank you Brittney and AT&T for the excellent response! I will have to reconsider AT&T again due to this amazing experience today.

Horrible customer service. I was buying a game and asked the man at the counter if he had any sd…read morecards he could sell. He said he did but when I asked him what kind he sighed heavily and said "people all f**king day asking me f**king questions I can't answer." He finally was able to tell me which sd cards they had in stock but he said "sorry I can't f**king find them so..." I just told him don't worry about it. I paid for my game. When he goes to grab the game he can't find it so he says "you have to go find another game of the same price unless you want me to refund you." I was so confused LOL While this is happening he continues muttering and cursing under his breath while checking out a woman and her young daughter. The woman gives him a toy to buy for her daughter and he says "I can't f**king scan this you have to put it back. I know it's 7 dollars but I don't know how to put that in." He ends up finding the game I bought and I left. Very aggressive. I work in customer service and get that customers can be aggravating and demanding, but I would never curse or raise my voice at them especially without being provoked.

This has to be the worst service I have ever had. Been in the store with my excited 8 year old son…read more Not once were we acknowledged. We were there for 45 minutes, ready with cash in hand to purchase merchandise before I approached an employee to ask if we could be helped. Being in customer service for over 19 years and my son being a very loyal customer we were treated horribly. We will for sure be doing business somewhere else.

They put a battery in my iPhone that did not hold a charge. Cost was $150…read moreRefused to give refund. Rude employees. Absolutely no customer service. They need to train their employees in customer service . Reporting them to the Better Business Bureau. I want a refund.

The last time that I got my phone repaired there it was $50 and then I went today and I left my…read morephone I signed the thing the guy said it was gonna be $70. I told him look man the last time I was fixed the same thing for $50 and he said OK and I thought it was going to be $50 and then I left and then they ended up charging me like 65 bucks. I will not be going back there ever again

I'll always come to this place even if I can buy batteries somewhere else or cheaper or at target…read morethese guys are always so nice and helpful and friendly. I highly recommend this place and support the folks that run it as they are quite lovely.

Always helpful and they always have the right batteries. They also seem very friendly.read more