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    AT&T Store

    2.3 (32 reviews)
    Closed 10:00 am - 7:00 pm
    Updated over 3 months ago

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    Ask the Community - AT&T Store

    Review Highlights - AT&T Store

    On July 4th, we arrived soon after 10am.

    Mentioned in 2 reviews

    Read more highlights

    Verizon

    Verizon

    2.1(58 reviews)
    0.3 mi

    I thought I had experienced poor service from a wireless company before, how incredibly incorrect…read morecould I have been! I thought they had a great promotion, my provider at the time had began placing charges on my account from two years ago after I closed one of the lines. So yeah, new phones (on us) they say, the salesperson boasted better service, and better coverage. We wanted the iPhone 17 plus, you will have to get the 17's now and when we get the other phones you can upgrade, just pay the taxes. Well the phones may have been new, but that was new to me. The first time I powered on one of the lines, I received 5,324 text message and an absurd number of messages. My phone needed to be erased and reset to work properly and my lady needed to have a problem corrected with her device. When she went in for service there was an exchange and she was called a liar by the salesperson. We went back to the store together, I was successful in having my lady's issue resolved. Upgrading the phones to the iPhone 17 plus, he said we needed to pay the taxes only before. When he transferred the accounts, "that will be $141.56, the taxes and $30 a line." That wasn't what you told me, "Well that's the fee." My bill, today $560. Much more than the $140 we were quoted. You would think this couldn't get worse, today 10 days after receiving the "new phones," one of them will not turn on. I have been lied to by every salesperson in the store except the one that greeted me upon arrival. Looking back, I misinterpreted his body language that said "RUN AWAY LIKE HELL!!!"

    I had an absolutely terrible experience at the Verizon store. I went in on October 23rd to purchase…read morea new device, and I was told I would be getting a silver phone. When the rep returned from the back after porting my number, he handed me a white phone instead. When I politely said I didn't want a white phone, the staff became argumentative and combative. A senior team member came out and was outright disrespectful, mouthy, and completely unhelpful. To make matters worse, the manager told me I would have to pay a $50 restocking fee just to get the color I was promised. The packaging even confirms the device is "Cloud White"--not the silver I requested. The staff was rude, unprofessional, and unaccommodating. I shouldn't have to pay extra for a mistake that wasn't mine. I will never return to this store and would caution others to think twice before going here.

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    Verizon
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    T-Mobile

    T-Mobile

    2.7(7 reviews)
    3.2 mi
    Virtual estimates
    Shipping

    Had a crisis while on vacation when the charging port on my phone failed and it could no longer…read morehold a charge. Happily I found a T Mobile store in Santa Fe. They hooked me up with a new phone; gave me a trade-in value on my old one; and even spent more than an hour helping transfer all the data from the old phone to the new one. Yes, the new phone was expensive, but I don't think that's unique to T Mobile: all phones seem to be $$$ these days. I was able to have its cost broken down and folded into my monthly payments, so it will be manageable. Overall, pretty happy.

    Though the reception is pretty good, that's where the positive feedback ends. The associates at the…read morestore are not helpful and would rather talk to their friends than assist you. When I went to this store recently (March 2025) to ask for assistance, because I could not download an app I needed, the associate said it's an Apple issue and to call them. You see, I used to have a Samsung phone that I loved, but when transferring apps and such from my Android to the new iPhone, which I was talked into getting, no-one mentioned that some apps wouldn't transfer and I'd have to buy that app all over again. So helpful T-Mobile! (Side note, I HATE MY IPHONE!) On top of that, the final price I was quoted was a lie. I am now paying more than the quote. And don't let them talk to you into any add-ons, you buy them cheaper else where. So I am now going to Verizon to see if they can get me out of my contract with T-Mobile.

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    GameStop

    GameStop

    3.0(6 reviews)
    2.3 mi

    I must say this place has recently took a turn for greatness, I used to hate coming in here to get…read moremy games, I would go as far as driving the extra few miles to the other store, but with the current staff working I have changed my opinion completely, every time I come in now the staff gives me a courteous greeting, tries their best to help me find what I want, and gives me a heads up on what the next meta is going to be, I want to give a big shout out to ramon and shannon for giving me a great experience here! I feel like a welcomed guest, I even pre ordered something for the first time in ages! Thank you for the great customer service

    Horrible customer service. I was buying a game and asked the man at the counter if he had any sd…read morecards he could sell. He said he did but when I asked him what kind he sighed heavily and said "people all f**king day asking me f**king questions I can't answer." He finally was able to tell me which sd cards they had in stock but he said "sorry I can't f**king find them so..." I just told him don't worry about it. I paid for my game. When he goes to grab the game he can't find it so he says "you have to go find another game of the same price unless you want me to refund you." I was so confused LOL While this is happening he continues muttering and cursing under his breath while checking out a woman and her young daughter. The woman gives him a toy to buy for her daughter and he says "I can't f**king scan this you have to put it back. I know it's 7 dollars but I don't know how to put that in." He ends up finding the game I bought and I left. Very aggressive. I work in customer service and get that customers can be aggravating and demanding, but I would never curse or raise my voice at them especially without being provoked.

    AT&T Store - mobilephones - Updated June 2026

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