I used to be an AT&T customer but switched to Consumer Cellular to save dollars. When I tried to replace my wife's broken iPhone 13 with a similar unlocked iPhone 13, I ran into problems trying to activate it and complete the Apple setup. I spent hours on the phone with Consumer Cellular and Apple's AI agent, but could not resolve the issue. I researched the issues and tried the solutions suggested by various sources. In desperation, I decided to try the AT&T store. After giving my history to Brittney, she asked for my phone and 5 minutes later she had it running using a Walmart Simcard I had installed in my efforts to make things work. She reminded me I could now install Consumer Cellular's eSim. She charged me nothing, and sent me home with a complete successful resolution of my installation problem. My wife's phone now has her same number (plus a backup secondary number) and has been able to access just about everything she had originally except all her apps. Thank you Brittney and AT&T for the excellent response! I will have to reconsider AT&T again due to this amazing experience today. read more

I decided it was time to move my parents from Verizon over to my AT&T plan, as they just can't get decent service in Santa Fe on that network, and Verizon's customer service sucks in the store. Walking into this location you will notice an immediate day and night difference from Verizon. There isn't a forty minute wait, and total chaos reigning, with rude employees. Here there were plenty of employees, and the store was clean and welcoming. I had already purchased new iPhone's for them in Arizona where I live, but needed help getting them set up and sorting out how to transfer their old Verizon phone number to their new AT&T phones. The people here were super patient and helped me get everything set up, and it was painless and took way less time than I thought it would. Typically I loathe going into a mobile phone store, as the experience usually is super frustrating and just a less than fun afternoon. I wouldn't say I now love the experience, but if I have to go into a cell store you can believe this one will be the first on my list. Thanks guys, I appreciate all the help. read more

Stopped in to get mom a new cell phone. Service was excellent and the employee who helped us was very patient and knowledgeable. Location can be a little difficult to find as it is in the Home Depot parking lot. read more

Careless. Inaccurate. Going into the store is a waste of time when you just have to redo everything over the phone later it's sad but that's the way it is these days. I've been an AT&T customer for 30 + years. Time to change. read more

The second time I've been in today...I've been waiting here over an hour and the service is beyond slow and super sh**tty. I'm about to blow my brains out but will probably just leave instead with a broken phone. Zero Stars. Switching companies ASAP. Viva Verizon read more

They used to take on line appointments. Then they had a sign in sheet. Now they seem to have sit and wait. Not sure who keeps track of who is next. Guess you do. While everyone seemed to be waiting patiently some lady who was just wandering around somehow ended up talking to a clerk while the rest of us sat and waited. Maybe you are supposed to walk around and hope you bump into someone??? Anyhow after about an hour of patient waiting I did get to talk to someone! And 20 minutes later I was on my way. My new iPhone will show up in 2 to 3 weeks so again I am patiently waiting. Here's a tip. Take a book. Bring a snack. read more

OMG! I have been waiting over an hour and the 2 people working have been with the same 2 customers the entire time! There are 6 people that have all been waiting ! I'm glad I'm here to cancel my service . ATT sucks! read more

On July 4th, we arrived soon after 10am. Rafael was ready and willing to help us with a difficult and complicated situation. We had an absolutely horrible experience with a non-AT&T store agent at a kiosk in Target. Always go to the company store for proper customer service and care. We were sold 3 iPhone 15 pro max phones with handset insurance from Allstate at Target. They must get a commission for it. But Rafael fixed us up. He was patient and understanding. He kindly helped us. We will certainly go back to see him after we get over the Target "AT&T" experience. The other reps seemed nice and helpful. But our rep was able to explain technical cellular issues to us in plain non-patronizing terms and make us feel comfortable with our choices. Good job. read more

Like an idiot, I left my cell phone in the Uber on the way to the airport. By the time I noticed, my driver was long gone. Like most people today, I'm sorry, but I can't go on vacation to a place as beautiful as Santa Fe without being able to take pictures. Also, our entire itinerary was on this phone. So, I made it 24 hours and made the decision to get a new phone. This AT&T store was phenomenal. Superb customer service. In and out with 2 brand new phones within 30 minutes (hubby needed an upgrade). I was eventually able to get ahold of my Uber driver and got my original phone back (it was older and it was time for a new phone but I needed my photos back). I highly recommend this store! read more

This review is only based on my experience with customer service. I am content with my service reliability and speed. I have been a customer with AT&T for 4 going on 5 years now. I have had a seamless experience each time except for my most recent experience. I decided to gift my father with a new iPhone as an early Christmas gift. I also thought it would be better to add him to my plan and switch him from Cricket. The assistant manager was the one who initially helped us, leaving us reassured that all was set. Mind you, I decided to put a $300 downpayment on the phone and buy multiple accessories such as a case, screen protector, and a fast charging brick - only to later find out it wouldn't work! I came in to see what they can do to resolve it and they gave me a number to call customer service - they couldn't help me resolve it in store. So I went home, called the number they gave me, and stayed on the phone for over an hour only for them to tell me that I had to return the phone and buy a new one with a new number. Absurd! I then went back to the store to return everything only to find out they could only return the accessories, and I had to wait for a manager to come in to process the return of the phone. They also had the audacity to tell me that there would be a $50 restocking fee for returning it, even with all I've been through! So I finally came in for the *fourth* time, only to find out that I had to wait even longer because they had technical issues with the refund. I waited over an hour - with an appointment... This is absolutely unacceptable. For someone who works in high expectation customer service, this comes closer to being an absolute nightmare. Having this experience really changes my perception on the care AT&T has for it's customers. I am afraid to come back, and even afraid to buy another phone from AT&T because I'm not sure if it will work the next time. I really hope AT&T can make this right because I'm extremely disappointed. For paying over $250 a month for premium phones and service, I would hope for better treatment. read more

Wow ! I'm really impressed with the service I got it this AT&T location I switched from Verizon to AT&T and Joe Madrid helped me with my business account Not only did I get a great iPhone X, but they were able to throw in an additional iPhone 8 brand new for my wife and reduce my payments by about 100 bucks a month with unlimited data and talk AT&T is the only service works at both of my locations in two different states This store is large , clean ...and has very friendly representatives. I highly recommend! read more

AT&T Santa Fe is now Prime which is a 3rd party company. Absolute garbage. Employees don't know what they are doing store runs like an MVD, no customer service etc. I would definitely not recommend wasting your time with this terrible location. If you have to deal with AT&T do it at least with a corporate location. read more

I would give zero stars if I could. I waited 2 hours at the store trying to upgrade my phone. I was told I was not an authorized user when I had already been approved. They then notified me I need access to the primary account holder who isn't available at a moments notice. I came back hour later and received the same treatment. They were not helpful at all and treated me like an idiot when they don't seem to even know what they are talking about, very disappointed with this location and company! I waited over 4 hours to finally get what I needed complete. Terrible customer service in general read more

Anthony at the ATT store in Santa Fe is to be commended. He assisted me today with the purchase of a new iphone and ipad, and could not have been more courteous, competent, speedy and helpful. It is rare to find a representative who explains things clearly. Plus, Anthony was able to reduce our monthly bill considerably by finding us the best plan. I have had my roubles with ATT in the past, but Anthony changed all that. ATT is lucky to have him as an employee, and I feel lucky to have had him help me. read more

The service representatives at this location are wonderful and offer the quality customer service I expect from At&T, especially Mari L. the manager (who was not on premise and seems to be only available by phone), Annette, has zero customer service skills and needs serious retraining on how to offer service to a customer. Her solution to a seriously-defective phone that was sent to me? Drive to Alburquerque and return it to a Corporate store. She maintained that her store, which was the point of sale location, could not do anything about the defective phone (which was sent to me without a sim card tray). Unbelieveable! AT&T: Annette needs to be sent back to your basic customer service training class. read more

The store is supposed to be open 10:00 to 7:00 pm. I came here at 2:40 and look at this ridiculous messages taped at the entrance 2:30-3:30 closed for lunch. What kind of lunch is that I have never seen anything like that in any AT&T stores read more

AT&T Store - Mobile Phones Near Me - Santa Fe, New Mexico

The new management in this store has no customer service skills what's so EVER!! Annette should be demoted and trained!! She gives out private information on accounts without the account holders approval. I am seriously thinking of leaving AT&T after 18 years of service because of her!! One person has charged this and it is horrible to say but it's the truth. I asked for a GM to contact me and this has NOT happened and it's been over a month and a half. If I could leave a minus star I would. read more

The assistant tried his best to help me. The manager however came over and was intent on throwing his weight around. He proceeded to talk down to me throughout the process. All I wanted was a new phone for my little girl. Instead after being talked down to by this alleged " manager" I felt I had no option but to walk out. Avoid this store at all costs because the manager on duty for Saturdays in particular is a total jerk.Whatever happened to customer service? read more

I needed guidance on an urgent matter, and brought in my older At&T phone to activate. Salesperson sold me a SIM card and Activated a short term one-month term, charged my card. And then made excuses, not knowing which place of three options to put the SIM car in the correct slot. Had a bit of a fit when the phone wouldn't immediately on his command boot up, and was pitching, pitching, pitching alternative services, services, services for time, cost, money, duration. Wrangling. I paid for the SIM and one-month of service only to see that this salesperson with an excuse why - my original SIM card didn't work, but also the new SIM card, didn't work either. I asked for my money back since the phone I needed working was not. The sales person said, "NO, you wanted service, I sold you service, you bought service, I can not in any way refund you for the service or the SIM card. Don't yell at me." I was taken back the AT&T (I am part of a former Illinois Bell, Ameritech, now AT&T family employee for over 35 years), has this option to NOT serve the customer. Is this the AT&T I knew - no. And this person with the fragile ego, threatened me for - as a woman speaking to a man - demanding that if the products he sold me don't work, I want a refund. HEADS UP - The SIM CARD, full size, brand new Credit Card size, NEVER, EVER HAD THE LITTLE SIM CARD BROKEN AWAY FROM THE CREDIT CARD ATTACHED PLASTIC THAT KEEPS IT WAY TO BE BROKEN AWAY. This salesperson hussled this customer in need, as I explained my case. I knew he was pitching, as he did his bait and switch with the SIM CARDs (he kept my original one!) And repeatedly stated, "You came here for Service, You got your service. It works, your phone doesn't work." WHERE'S THAT AT AT&T? A corporation that's NOT starving worldwide either. He refused true service, to serve the customer, and his bitter, controlling refusal, let me know --- THIS AT&T Store has a shop policy to bait/switch, pitch and RIP OFF, and make money only... How's that quota of sales Mr. Salesman??? Seemed like you were prepared for me to gripe. read more

Oh lord - is this really my 300th review? whatever... it involves someone getting an iPhone so I guess it's worthy. So yeah, came here so my friend could get an iPhone. We went in about an hour before they closing time, stood around for 45 minutes while the two people working helped some patrons that appeared to be idiots. So 15 minutes before closing they started helping us. (When I got an iPhone at the Apple store in San Francisco, I was in and out in about 15 minutes.) From start to finish I think we were there almost two hours. Painful. I'd give less stars but the guy helping (can't remember his name) was really nice, patient and helpful to us and the others he was trying to simultaneously assist. And he even gave me a $25 credit on my next bill for referring my friend. read more

These guys make things happen. It's the only store in town and I have only waited more than 5 minutes one time. usually it is a couple minutes and they are taking care of me. Dig... read more

12 July 2019: The map showing the way to the store on Zafarano is not functioning properly. Who knows how long this has been the case? I'm an AT & T customer & I do fault this company as not being involved enough with it's customers. Also: None of the operators/help-staff I spoke to today was located in the continental USA. Wake up & your business will certainly improve ! FE, Santa Fe read more

Direct TV is the biggest waste of money EVER! $120 a month for channels, check it out, they are all SHOPPING CHANNELS, very few others. Half price the first year isn't even low enough to cover what you really get. Free 3 months of Movie Channels but then you pay $60 for them and without the movie channels, you have nothing. SHOP AROUND, find something better, next year we will be paying $180 a year for NOTHING!!!!!!!!!!!!!! Don't do it. I didn't want to, but my husband did and it wasn't worth it! read more

AT&T and Direct TV are liars. They don't explain their contract right off the bat until you've signed up. I was even told it was a "trial" I could drop whenever. The reps on the phone ads just full of dog turds. $400 cancellation fee and two year contracts are because no one wants to stay and why would you when Netflix is 11 a month and Hulu is 8 a month. This here is 60 plus for commercials and infomercials. Good stuff for. Blind and deaf old lady maybe! read more

This company is ridiculous. Never go with att. Verizon is so much better. I have waited 2 years to cancel my contract. I called today and they said they already billed me for the month but I can't cancel my contract until tomorrow. Please tell me how that makes any sense. They try to fuck everyone over. read more

My I phone froze and would not reboot. Gustavo Lopez, sales consultant at this location was so accommodating, professional, knowledgeable and friendly. He solved the problem and went the EXTRA mile to backup to the cloud. There was little wait time and I was so relieved to have my I phone up and running; especially bc I'm visiting from Florida and working from this location! Thank you so much and may you be blessed in abundance! You are a huge asset to the company Gustavo and to this store! read more

Absolutely ABUSIVE, HORRIBLE, HORRIBLE, HORRIBLE customer service on their phone and their corporate end! Until this insanity happened, I was an AT&T customer for almost 10 years.We've had ATT service since early 2004 when we started out with Cingular. Last year September 2014 when the then new iPhone 6 came out I applied and was approved for the iPhone 6 Plus (64GB Space Grey). I ordered it , even though there was a two month wait/backorder - expected in the last week of November! A day or two later I noticed that they had put the incorrect phone number on the newly ordered iPhone, and they had started immediatley double billing me for both the UNAVAILABLE iPhone 6 Plus (I couldn't get it for two more months!) and my current iPhone 4! I went back to the store to get it all corrected - BIG mistake. I was there, in store, for over three hours on a Sunday evening dealing with management, multiple customer service (in store on THEIR phone line) trying to get it all fixed because they couldn't/wouldn't fix it in store! The end result was that customer service had to cancel the original order and redo it. BUT their system wouldn't allow them to recreate the order, and so my original order was cancelled. So after three hours in store on a Sunday night, the end result was that I had no choice but to wait till the iPhone has widely available and purchase it in November. A month later I started getting multiple bills for the non-existent iPhone 6 Plus! I kept calling them to straighten it out, and kept getting transferred from department to department to department, no one would take responsibility or attempt to help to fix the problem! THEN ATT sent this all to collections, and I started getting harassing calls from their collections department telling me that I owed ATT money for the iPhone 6 plus!!! I spent OVER 13 hours on the phone in those two months trying to get this fixed. I dealt with ATT in store and on the phone to no avail - nobody would take the responsibility to just check the facts and use common sense to get this cleared. 13 hours on the phone trying to fix this stupid error and nothing worked. So I got the Better Business Bureau (BBB) involved. Within the week I got contacted by 'corporate' and they promised to fix it. I still had to spend about two hour on the phone with them, and even then, I had to practically beg them for an apology for all the frustration they put me through. Yes, I FINALLY got their half-assed apology (...we're sorry you had to go through this...). Throughout this horrible demeaning experience, it showed me how much they DISRESPECT their customers - I was a customer of theirs for about 10 years and I felt like they abused me and spit on me when they were done. (I recorded one of the calls that I made trying to get someone to help. I got someone that claimed that he was a manager, and i made him stay on the line and try to help me get this cleared, he was shocked and infuriated when even he repeatedly go transferred, hung up on, put in hold indefinitely, and then he hung up! On this call I was transferred about 12 times and no one helped, not even he helped eventually...) AT&T, I'm very disappointed in how you treated me as a longtime customer, who's spent thousands of dollars with you, with two phone lines for almost ten years -such AMAZINGLY HORRIBLE, DISRESPECTFUL, ABUSIVE, CUSTOMER SERVICE! read more

The store is a very disappointing A T and T corporate store. The manager is very antagonistic. She keeps adding fuel to the fire. All of our phones do not work, meaning they go to voice mail instead of ringing most of the time. I don't get my voice mail until sometimes 24 hours later. Corporate and technical support at the 800 line are looking into the problems and they are very cooperative but nonetheless the cell phone service is not good. The local store refuses to acknowledge any problems and they just add to the problems with their rudeness. read more

Evan and his colleagues did a great job serving our needs. We wanted to activate a phone for use in Africa and they went over all the data, text, and call roaming options, answered our questions. Good job, all read more

Unprofessionalism at its finest hour!!!!! Went into this store for the first time and last time Thursday Nov 14th or 15th around 530pm to sign up,and get a phone with ATT. I walk in and no one greets me, and two employees are out front. One employee is helping a older lady, the other very cozy talking with his girlfriend about dancing in ABQ. As I stand for a minute or two watching and listening, surprise...two more employees come out of the back both with food in their mouths. From them I get the proverbial, another customer interfering with our personal business stare then they vanish back into their room...Poof!!! Let me reiterate that not one person acknowledged my presence nor told me they will be with me in a moment. 4 ATT employees(only one that was actually doing company business) and 5 minutes of my time resulted in me walking out and to ultimately getting a phone with T-Mobile, This is proof positive that ATT continues to have extremely poor customer service or more accurately No Customer Service....it is nonexistent! From my personal experience they really don't mind proving that right to your face, and they did. Thank you ATT for making the decision to go somewhere else a easy choice .Regardless of what company we are discussing, there is never a positive outcome when you combine no employee training with people who have no education. Sometimes the truth is a painful reality... If you already use ATT, I would highly recommend using another store at all cost! BUYER BEWARE! read more

This store doesn't stock the red mega boom speaker. Apparently that item is designated to their Manhattan store only. Bummer, because we like red too. The sales associate was really courteous and actually tried to help us out. We ended up leaving empty handed. read more

I went into this store to cancel a pending future payment and pay my bill in cash. The representatives working at this store are not friendly and unwilling to help me. They simply say to call customer care and they cannot give change for cash. What is the point of having a store with a bunch of people standing around doing nothing if they cant help with a very basic issue? I have been a customer of AT&T's for over 10 years and this is just ridiculous. I will not renew my contract with AT&T. The representatives could at least be friendly, even if corporate won't let them help with a basic issue. No wonder they want an arm and a leg for their service, they have to pay 5 people to stand in a store and do nothing all day. read more

I went in to change from verizon and everyone seemed so nice. That is until you actually corner them about their lies. The pretended to look up coverage at Cochiti Lake NM and told us there was coverage there. Biggest lie in the world . We had to drive 3 miles just to get one bar!!!!!!!!!!!!!!!!!!!!! I returned the phones and then they told us there would be a 35 dollar per phone stocking fee. Wow , that would be fine if they had not lied and told us we would have coverage. Not just one sales person but 2 of them . How disgusting they are . I talked to the Manager and got no where and because I cursed at him he told me to leave the store . Now I am picketing outside. the gutless little child called security because I was picketing , guess what it is not illegal to picket on public property and I will be back this week. IF i save just one person from being ripped off by these liars it will be well worth my time. read more