I requested an estimate online from this company. When they called to schedule an appointment I was told that they didn't service my zip code. I asked did they service Chicago. She said they serviced Chicago just not 60619 zip code. When I asked why they only serviced some zip codes she stated that they have a problem getting permits in some zip codes. Chicago has the same rules for the entire city. I told her this sounds like some type of red lining when you only service some zip codes. 60619 zip code is on the South side of Chicago primarily inhabited by African Americans and not far from Indiana border. Why would an Indiana company that does business in Chicago not do business in the 60619 zip code...... read more

I experienced horrible customer service and misinformation. The first guy was eager to take the deposit without fully assessing the core issue, He seemed extremely inexperienced and worse he apparently doesn't know how to use a phone because calls were never returned. I knew then that these were not the guys that I would want to do business with. I immediately hired more professional contractors and they did an excellent job for half the price. Thanks Acculevel! 0 stars. Avoid! read more

I had them out to my property for basement waterproof and foundation repair. They caused a mess on the property, we're unable to do the scope of work quoted; and caused damage to existing water lines while doing their digging. They confirmed repeatedly that waterproofing mastic would be able to be applied on my basement, literally until the exact moment they took one pass with the excavator (after breaking up concrete, removing an antennae, and a deck; just to commit me further. If there was any question whether they could do the work they claimed, then they should have started on the side of the house that required nothing to be removed. They left trash and debris in the drainage trench (which I had to remove) and the "waterproofing sheeting" is not secured in any capacity, even being worked around other debris that they couldn't be bothered to remove. They left an entire former window opening in the foundation (which was included in the scope and quote), instead choosing to stretch thin plastic over the void- in order to hold back all the dirt up until you reach the grade. Normally you get what you pay for, but they were actually a very expensive company. Communication is terrible once you send them a deposit, and the salesman (who will claim to be a "home doctor)" that sold you on them no longer cares about your project. They also left an entire pallet of ruined cement bags in my driveway, and apparently are just no longer completing the sections that would have been used for. I am extremely disappointed with what I initially viewed as a company ready and willing to help resolve the issues that I handsomely paid them too. read more

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This is the only Acculevel I can find on Yelp. I will assume it is the same company we used Oct/Nov 2017. Young man that came to the house was very professional. He went under the house and took lots of pictures. When he came back in the house we talked options. We decided to get the house leveled and do mold remediation and preventative. The company had to reschedule once and actually that worked better for us. The work took two days to replace rotted wood and to spray a solution on all the wood to stop current mold and prevent further mold. My only compliant and the reason for 4 stars not 5. They should really tell people to leave the house during the spraying. We had boarded our dogs since they couldn't have access to the yard while the men were working, but husband was home when they were spraying. When I go home from work I could barely breath and was immediately getting a headache. I told him we both needed to leave while the house aired out. We opened all our second story windows and were gone a couple hours. When we got back most of the smell was gone. We turned our HVAC back on and left the windows open a few hours more. I can only imagine someone with allergies or asthma would have real issues with the spray. If someone from the company sees, this please tell people to remove their pets and also leave and air out their house when this spray process is being done. read more

Based on an estimate they gave in 2020, Acculevel installed helical piers on the back part of my house after I purchased it. When I got a new job a year and a half later and needed to sell, I discovered that the work they did wasn't even half of what was actually needed, and that I would have to spend several thousand more to complete the job. In discussions with Acculevel, I was told "our guy should have done a more complete inspection" and "I've been in situations where sellers try and manage the contract in a way to save themselves money. That's probably what happened in this case. That's still no excuse, we should look at the whole house." Yet I don't know if anyone was ever truly forthcoming with me about what was going on -- with the previous job and the new estimate of what else was needed -- and I certainly don't appreciate Freddie's attempts to gaslight me while looking at inspection reports. Seven thousand dollars -- which is the discounted price they quoted me only after several hours of back and forth with a sales manager -- is a huge amount of money that I shouldn't have to pay, if only Acculevel had been as "honest and transparent" as it claimed to be when I purchased the home. I'd be skeptical of any estimate they provide. read more

WOW! Reuben the supervisor on the job and his Team partner Brian did an excellent job! If you can imagine a muddy crawl space...they laid a complete vapor barrier the crawl space area leaving it spotless and pure white. You could eat off the barrier. Additionally they installed a sump pump and dehumidifier. Everything was organized and left spotlessly clean! This area was loaded with bricks, pvc pipes, rocks, wood pieces and they made it look like it was just dug in. Acculevel is by far one of the best services we have had come out to our lake house! I encourage everyone to benefit from this company if you need such services! sherry S. who posted on 2/25/2021 must be difficult to work with because these guys were so detailed, clean, efficient and never stopped working accept for a brief lunch. The job lasted 2 days. I cannot imagine Sherri S. Had this experience? Note, once you post on Yelp, it cannot be removed so I suspect they company solved here problem. They are very guarantee focused. read more

Now this is a story all about how Our house had problems underground And I'd like to take a minute, just sit right there I'll tell you how Acculevel handled every repair We bought a great house, and it got lots of praise But after closing it wasn't all that many days Of chilling out, maxin, relaxing all cool And splashing and playing in our brand new pool When a couple of walls that we'd thought were all good Started looking sketchy under all that wood We pulled off a couple panels and I got real scared And said OH NO and pulled out a few handfuls of my hair I got estimates and quotes day after day But it wasn't until Freddie Miles showed me the way That we'd get it repaired and then he got me my ticket To a shiny new basement. Well, I might as well kick it Crew came, yo, it was bad Dust in the air, shaking the window glass Is this what owning a real house is like? They cleaned it up, this might be all right But wait, I think there might be water leaking, oh drat Don't worry, Freddie said, we'll take care of all that He was totally right, so don't get disheveled Just trust the care of your basement to Acculevel They finished up and when I went down It was all done, looked super great, I had nary a frown Not a drop of water anywhere, the walls all looked great They did a awesome job, I thought, I'd recommend them I even got the nicest opportunity to befriend them I walked up the stairs and when I closed the door I felt like everything was level, even the floor If anything, I could say the service was rare And I thought, "Great job Acculevel, your price is real fair!" I am Done with this review, it took longer than normal And I think probably it's a little less formal But if you have basement problems, I promise you'll revel In the excellent work that's done by Acculevel read more

Acculevel did some foundation repair at the front of our house and as part of the repair, restored a brick Archway on our front portico. I looked up their name on our paperwork from a job they did in 2010, because we now need some chimney repair. They don't do chimney repair, but I just wanted to thank them for the repair from August 2010. We've not had any problems, the front of the house, including the brick Archway looks great, and they did great work. Hoping we never Need more foundation work but would love to use them again if we did. read more

Acculevel - Waterproofing Near Me - Rossville, Indiana

Acculevel came out to look at our basement wall. They provided a quote that was a good value. They recommended a bit more work than the minimum but much less than the maximum. As an engineer, I understand structure but not the day to day application in the field. Acculevel solved the issue, their crew was great to work with and they come in at 25% on cost of the local claimed market leader. I thought they were fair, knowledgeable and the best value out there. I'd recommend them 100%. read more

We are devastated 100% and will never recommend this company. Our house has been torn up as we've been living in our kitchen downstairs as our living room has been torn out as they were fixing the middle center beam wall and ran into complications with air ducts. The they halted the project to try to figure out what they could do next on March 29th. It became extreme lack of communication and no responses after we had were no showed two weeks in a row by their manager who is coming to tell us the next step of what they thought we could do. As we left messages on that Monday after the supposed manager no showed us two Saturdays in a row they never called back until we called again and again then it constantly became ghosting from their end. I called two weeks ago,,No one ever called us back. my husband text the manager on Monday and I called this morning and talked to a woman as she submitted all this. I feel like we have been more than patient as we have been living since the end of March with no living room and living in our bedrooms upstairs and only in our kitchen. They are supposedly a family, caring and ran business and obviously are none of these. We are mind blown and left hanging as they did not respond when I called this morning and submitted all of these details but to only send an email this evening saying they cannot do this project anymore as we just mailed in a check to start this part of the project again as we've already paid a huge amount for the other part, they are extremely unprofessional, negligence to the extreme. I cannot even believe this and we have no clue what to do next as our house is torn up and they ditched us! We never fathomed to be in the stance after spending a very big amount of money at the start of this. Now we are left just hanging and they could not even have the decency to respond to the text messages and phone calls and now to send an email and not even call and explain things extremely,, unprofessional,uncalled for and we are now feeling lost after 3 months of waiting. I cannot even believe looking at their website for what they say, and how they truly do business,, there is definitely no guarantee and they do not care at all obviously. read more

I never write reviews but felt compelled to leave one for this company so other people don't make the mistake of working with them. We contacted Acculevel to have our basement waterproofed. They were extremely responsive and on top of things when setting up the quote but once a contract was signed, all communication stopped. We put the 50% deposit down and had to call in multiple times to get a date set for the work to be done. The date was set and we were told that a manager would be reaching out to us beforehand to go over details and confirm the appointment. That didn't happen. The workers showed up on the appointment day, went to the basement for 10 min, came back upstairs and said "okay we will be right back in!" then went to the truck and left. No communication as to why they left. After calling the manager a few times we finally received a call back and they stated the work that was quoted couldn't actually be done. They asked for more photos of the basement and proceeded to quote more work that was thousands more than the original price. We declined because at this point we were very uncomfortable with this company and asked for our deposit back. We still have not received the deposit back despite calling and texting the manager multiple times. The cherry on top of the whole experience was that when the workers were here for 10 minutes they had apparently turned the breaker to the sump pump off and neglected to turn it back on before leaving. So our basement flooded and we were left with a mess to clean up and no apology or response from this disaster of a company. read more

Under the father's management, we had good quality work and pricing at our former lake house around 2016. Sidewalks and front step pumped back up to original levels. Since moving to a 1980's house in a different locale, the son has taken over. We were charged for raising sunken driveway concrete sections, and they were to raise a section in the garage and front porch, as well. All three still have drainage issues, and multiple calls brought no return answers. They took our money and did not deliver any results. ot even the courtesy to call back! This was before the covid event affected workers or prices in early 2020. The son is not committed to quality and value for the customer as was the father. What a rip off! Beware. read more

The team was courteous and on time. The completed job stayed within the original quote. Although the materials used were not what I expected or what I was used to seeing on a crawl space drainage system, the system works as described, so far. However, follow-up questions and concerns regarding the sump pump discharge not being far enough away from the house to prevent excess water accumulating in the yard and creating swamp-like landscape issues have not been answered or addressed satisfactorily (even though my concerns were reported to 2 Acculevel representatives over a month ago) which is the reason for my 3 star rating. I am reconsidering using Acculevel for any future projects that I have planned because of my experience with their poor customer response to resolving issues after the job has been completed. read more

I rarely write reviews, and when I do, they are good ones. I have never come across a company this shady in my life. I've done business with many contractors. This is the only one to just not respond when there is still a problem with their work. I'd rather stab myself in the eye than call someone back to my house. I avoid it at all costs, but when your elderly mom has paid $12k out of her savings to waterproof her basement, you have to keep calling if it keeps flooding, right? Especially whrn you have a lifetime warranty for a basement with no water. After the 1st time the basement flooded after a big rain, their manager actually suggested that maybe if I just got a dehumidifier (never previously mentioned), that I wouldn't have these huge puddles of water in my now "waterproofed" basement. (Although I now have a dehumidifier so that we can breathe better because all the moisture caused mold..it is not a way to prevent water in a basement..if it were, there would b no need for these companies..each person would just buy a handy dehumidifier-it's ludicrous). I called each time my basement flooded, because I have a warranty for a basement with no water. They have said that they got tired of me calling them back out, and said they have spent extra $$ to work on our basement. Um, if you obviously didn't do it correctly the 1st time, then you work on it until there is no longer water coming in! Not until you are just tired of working on the same problem! If you don't know how to fix it, say you don't know how to fix it! I would respect you a lot more than ignoring calls and letters. It is so unprofessional. I was pleasant to everyone who entered my home. read more

Acculevel - Just one of many pictures of basement with water :( - Waterproofing Near Me - Rossville, Indiana

Hi Jessica, Your Acculevel team showed up today. Luckily I just got back home. I had to make a pharmacy run for my wife. She has Cancer. The guys set up the level and just as I thought. Your work was still in the same location. The rest of the building has moved 3/8 inch. It took 8 years but it is sinking.. Your crew was great.. Good guys.. very professional.. Thanks Again.. read more

We recently had 16 helical piers installed to stabilize our foundation, our 2 man crew was professional, communicated with us and cleaned up each night. They were also able to lift our home to bring it back to a more level condition. Our goal was achieved and while this was a necessary repair the unknown brought us some stress. We are a few weeks out and are more than satisfied, glad that we have this behind us and believe that Acculevel did exactly what they said they would do. We would recommend them to our friends and family. Thank you again to the great team that came to Peru and gave such good service. Larry S. read more

My husband and I have re-named this company "Acculevel-ish" because of the poor quality of work they did at our house. Had we not complained and persisted in getting someone back to our house to see the terrible job that was done , I'm sure it will still be that way to this day. To begin with, the "project manager" came to our house on Friday and we were told that, due to the age and general configuration of our patio, they would not be able to do what was needed to fix it. We were impressed that they admitted that prior to doing the job and THEN telling us it didn't work. Fast forward to the next Monday when they returned and the "owner" said that they COULD do the job, but they did nothing to fix the things that caused them to decline the job on Friday. Anyway, thinking that they were the experts, we agreed and let them do the job. Big mistake! The cracks in our patio look like they were filled by a 4 year old with holes and bubbles everywhere. They cut around a pole on our porch so that the slab would raise without disturbing the pole which supported the roof. The slab went no where! It is exactly the same level as it was before they started, only now has been hacked up and has the cuts filled (partially as well) with the grout-type filler. The slab was 1 1/4" out of level when they left, clearly without any intention of returning. Then we got the bill for the final amount, less the deposit. We refused to pay until someone came out and looked at the pitiful job that was done. After not returning our phone calls for over a week, the owner finally came out and "did the best they could" to level out the patio (after our contractor suggested taking the weight off of the porch by jacking it up and removing the posts from the porch--"Good idea" they said...) and to fill the rest of the cracks. They still did not completely fill the ones around the pole, and there are still some holes, but it is better than it was. Rather than fight them, we paid the balance to be done with them. For nearly $4000.00, we expected so much more. We will not recommend Acculevel-ish to anyone and hope that they do a better job for the next sucker, er, person.....that they work for. read more

Overall, Accu-Level did a great job and very minimally impacted the backyard while anchoring our basement wall. I had to go with 4 stars due to a scheduling error, which was compensated by sending a crew on a Saturday. The price was great and competitive, and the specific wall anchored came with a transferable warranty. We did have to re-do our surface tile since the crew required this to be moved to help them locate a sewer line. I would definitely choose Accu-Level in the future if we have any other basement wall or foundational issues in the future. read more

Just had Acculevel install 7 helical piers to stabilize the foundation on my lake house. Raul, Ruben and Miguel showed up on time, worked very hard, did some necessary problem solving, cleaned up the worksite and were done in a day and a half. And the cost was exactly as quoted before the work was started. I was very happy with the process but can't comment at this time on whether my foundation issues were cured as I won't know that until the ground begins to freeze next winter. It was expensive, but will be worth it if it cures my foundation movement problems. read more

We made an appointment with Acculevel and they canceled a couple of hours before the appointment. We rescheduled for the following week and they did not show and they did not call us. read more

This company has excellent customer service. Chris McGirt came in and knew exactly what the crawl space of my home needed, he was very knowledgable, and was even able to tell me some of the previous work that had been done before I purchased my house. He did take the time to verify the situation in the crawl space to make sure a dehumidifier would be the right and only necessary approach for my homes crawl space. All is well in the crawl space now, so thankful!!! read more

These guys leveled my porch... they did it for a great price, and they even gave me a discount for a promotion that had recently ended. They were super professional, and I felt so grateful that they were willing to help me out on price. Also, I have a minor foundation issue, and they could have jumped into a super expensive quote to fix. Instead, they told me how much the fix WOULD be, but that it might be a better plan to just keep an eye on it instead of spending all that money, when we don't know that the problem is really there. Love it when a contractor is willing to tell you that work may NOT need to be done. read more