1. Accurate Air Solutions

    1. Accurate Air Solutions

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    Crestview, FL

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    Accurate Air Solutions

    5.0 (1 review)
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    Gordon Air Conditioning

    Gordon Air Conditioning

    2.9
    (9 reviews)

    Amazing customer service from office to technicians…read more Will definitely be using them again.

    I rarely leave negative reviews, especially after spending approximately $25,000 with a company. We…read morehired Gordon Air for two commercial HVAC installations and ductwork at our commercial building, as well as an HVAC installation at one of our townhouses. To be fair, our first commercial installation went relatively well. We had a few concerns, but they were resolved through communication, which is why we hired them again. Unfortunately, the second commercial installation changed our opinion. After the work was completed, my mother was pulling weeds around our commercial building while another employee used a weed trimmer near the garage. The trimmer struck what appeared to be an exposed, energized electrical wire left outside after the installation, causing a huge spark and loud bang. Thankfully, my mother was not alone. Had she been the one to come into contact with that wire, she could have been seriously injured or killed. What disappointed me most was how the situation was handled. When we reported it, I expected immediate concern and an investigation. Instead, Steve suggested the breaker had been off and implied someone at our building must have turned it back on. However, no one from Gordon Air ever informed us that a wire had been left exposed, that a breaker needed to remain off, or that anyone should avoid the area. There was no warning, barrier, or communication of any kind. Around the same time, Gordon Air installed an HVAC system at one of our townhouses. We later found the condensate drain had been installed directly in front of the air filter, making routine filter changes difficult, and no thermostat had been left on the wall. We also had to ask them to return to our commercial building because portions of the ductwork were finished poorly, with excess adhesive or sealant left around sections of the duct system. When I contacted the office, I felt like we had become "that customer" simply because we expected the work to be completed safely and correctly. During one call, I was told they couldn't hear me, the call was disconnected, and I was routed to an automated system instead of receiving assistance. I then contacted Thomas Gordon directly. Although he initially sounded willing to help, we later received an email stating that Gordon Air no longer wished to do business with us beyond its current contractual obligations. The email did not meaningfully address the exposed wire, our safety concerns, or the remaining installation issues. I'll also be honest about my own conduct. After realizing my mother could have been seriously injured or killed, I was loud and extremely frustrated. However, I never cursed at anyone, called anyone names, threatened anyone, or became abusive. I simply wanted the seriousness of the situation acknowledged. Mistakes happen. What matters is how a company responds. In our experience, Gordon Air chose to shift responsibility, minimize our concerns, and end the business relationship rather than fully address a potentially life-threatening safety issue. Based on our experience, I cannot recommend Gordon Air.

    Accurate Air Solutions - hvac - Updated July 2026

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