The customer service from this family owned company is outstanding! They answered our call on a…read moreSaturday afternoon and had the parts needed in stock. Steven of their service team came out that night and got our air conditioning unit back up and running. This company and their service team will go above and beyond to ensure the comfort of your family. Seemingly, like you are part of their family. Thank you so much Steven and Southern Comfort Air LLC!

Such a great experience with this company! We put a new air conditioner in a few years ago with…read moreSouthern Comfort and since then, we have had to call them in for a few things (but not anything that they did wrong!). From talking with the owner, Zach, to getting our technicians, Aaron and Joey out to service us....this has been a wonderful experience. They spent time with us, walking us through the new thermostat that they installed....and even helped us set everything up on our phone, through the app. Love that they are family owned. The pride is very evident in all that they do. I would most definitely recommend this company for your future needs!

They have fabulous customer service! They're courteous to speak to and work with and stand by their…read moreproducts and service.

Be careful when dealing with tech on your job. Get the extra cost in writing because he did not…read moregive me the total cost involved, and got a surprise second invoice which was higher because he didn't tell how much the lab would be.

First off, let me say a few good things about Service Professionals. Their team is very neat and…read morepolite. If you have a problem, the owner will be the first to contact you and come out to ensure your problem is rectified. I have no complaints about their capabilities of caring for AC systems, they are very knowledgeable. What I would like to share is a word of caution in signing a Service Agreement. Last winter we signed a one year agreement with SP. A week after signing our AC went out. Chuck came over immediately and diagnosed the problem as a pinched wire, which he said likely happened while he guys were servicing the unit, and he did not charge. He also put a few plastic caps on the unit that had apparently gotten lost at some point. Fast forward six months, I never heard from SP to schedule their 2nd service call. After 8 months I still had not heard from them. I decided to change the filters myself. When I pulled out the old filters I found one of them partially sucked up into the ductwork. There were no cardboard frames on any of the filters. Whether this is normal or not I don't know, but a frame would have prevented the filter from getting sucked into the ductwork. Photos attached. For the past 4-5 years we have had issues with mold growing on our pocket doors. I have always brought this to the attention of the teams who come to service our a/c. No one has ever been able to tell me why this happens. We also have large droplets of condensation hanging from the air vents in some areas. Again, no one has ever been able to provide an explanation. Out of frustration with the mold and condensation I decided to put some calls out to other a/c companies. When they went into the attic and removed the cover from the handler they found it covered in mold. Surprised, they asked when I'd last had the a/c serviced. I replied that it had been about 8 months ago, and I was told that this growth had occurred most likely over years, not months. In addition, the coil appeared in desperate need of a cleaning. Again, I attach photos. A good a/c service call out should take a good hour and a half I'm told. Not 30 minutes. There is more to a good call than changing the filters and clearing the pipes. I cannot say that this is entirely SP's fault, it is not. Had I known what to look for I would have requested, and asked to see the cleaned system. Prior to SP I had another local company "servicing" the system, and I fully believe these problems began years ago - long before I signed on with SP. My discouragement is that these problems were not caught, and also that I signed, and paid for an agreement up front. Chuck, SP's owner, tells me that it was my job to call him to ask them to come out and service the unit. I am a busy lady. If I pay in advance for something I consider my half of the bargain complete. I expect the company to put me on their calendar and follow up with me! I don't have the time of day to chase people around and remind them of what they should be doing. At any rate, I've hired another company to service my a/c. It has been scheduled well in advance. If they don't show up I won't stick with them either. Chuck tells me I am not entitled to a refund, and that if he were to refund the missed visit he would then charge me for unpinching the wire he told me his man had inadvertently pinched. My only suggestion is that you beware when signing a service agreement. Learn from my mistake. Ask them to schedule your 2nd visit immediately upon signing. Ask to see the work they've done. If you can't see your unit, ask them to photograph it and show you the photos. Ask them to clean your coil. Ask to see the filters before they install them. Hopefully someone will benefit from this review. Chuck has threatened legal action against me for posting. Again, they have a good team, and Chuck is very knowledgeable, I wouldn't hesitate to recommend them, I would just caution you to be equally as knowledgeable when dealing with your a/c calls!

Called on a week day 3/15/2021 as a/c installed by Service Professionals of FL in 2017 stopped…read morecooling. That afternoon Service Professionals or FL on Marco Island FL showed up and changed the dual 5/35 MFD capacitor. Charged $98 for service all to drive to and from about 8 blocks away which I see as reasonable. Charged 140.00 to remove four cover screws and plugin new as billed " "US Made capacitor. $4.00 for EPA Compliance surcharge, record keeping, and $9.00 for Misc. Expendables cost surcharge Total bill to plug in a $20 Capacitor was $251. They did repair the problem but at that cost Never Again!

These people are very inconsiderate, I am talking about when i was following them in their truck…read more They three times did not use their blinker at all then saw them throw out a cigarette out the window. They should love the island and respect it. If they are out there doing that i don't think they will have any respect for your property. There are so many better air-conditioning companies. Besides i have heard bad things about them before, I have been here for 30 years on Marco Island.

They took care of the issue and were thorough. Just very expensive. I honestly could have bought a…read morenew ac vs the warranty work completed. Would have liked it if they maybe laid out more options

I called Josh with a problem I thought I had. He was very kind and was…read moreable to solve my problem. The best part he was honest and never suggested that I make an appointment!

Enchanted Air responded quickly to my issue. I was so impressed, I signed up for the maint…read more package. My first visit they fixed my heater, which hasn't worked correctly since it was installed 4 years ago. Very satisfied.

Certified Heating and Cooling,Inc. $$$…read moreSERVICE REQUESTED: I have an annual agreement with this office, and it has been a great value. A few weeks ago my upstairs A/C was being examined at the start of its semi-annual checkup. The associate notified me that the air handler in the attic was dropping its insulation from within, and this would create a problem with continuing the standard semi-annual checkup. This necessitated scheduling an associate on a different day to basically rebuild the air handler. Understandably this was a long project through the day but was completed to our satisfaction. QUALITY: The different associates whom we have seen over a long period of time have been exceptionally professional and courteous. VALUE: Everyone decides what they describe as value. For us it's the confidence that our A/C units will work through the summer and winter year after year. Having a service agreement gives us that peace of mind. SUMMARY: These people have demonstrated exceptional courtesy (every phone call is a new pleasant greeting, every time). One has to have trust in the service people with whom they do business. For me, these people are very highly recommended.

Have maintenance contract. They four months overdue. Called but they couldn't provide service from…read moreanother two months. Each time my system is only a year and a half old and each time they serviced the unit they found an amperage issue with different parts with costs exceeded $1,000. Had issue with my unit recently they came out to service but wouldn't vac drain line Wanted to change me $250 for that service. I told them it should be included with my maintenance agreement which they were 4 months behind. Still wouldn't service. I don't recommend this contractor.