No one wants to have to call an AC repair company, especially in the Texas summer heat, but if you…read moreneed to, call Nicks. The fan on my outside unit stopped blowing and after failing to diagnose the problem myself, I called Nicks. Great customer service upfront and I got the incredible Chris to come out and help. Turns out the contractor failed and Chris, being his amazing self, showed me what was wrong, how he figured it out, and more. I honestly cannot recommend Nicks enough. They're honest, kind, and fast, and will continue to be my AC go-to's.

Important note: This company was bought by Dunrite Heating and Air. Please read their reviews…read morebefore calling this company. Sadly, the owner of Nick's passed away and this company is now owned by Dunrite. I called that company based on the reviews of Nick's Air Services, but their services has definitely NOT been the same as mentioned on this profile. In summary, this company is expensive, can make improper recommendations, and the office is very difficult to get anyone to call you back. I absolutely would not use them again in the future and - had I read their Yelp profile for Dunrite Heating & Cooling - would never have called them in the first place. My experience: My air conditioning due to leaked refrigerant due to another HVAC technician not correct. Nick's/Dunrite came out during the same day and quickly identified the problem. There was a leak on the schrader valve. They got us back to running - for nearly $200/per pound of refrigerant. 5 lbs = about $1,000. Wow, but we had no choice as my original installer was not available. Our unit has not been keeping up with the 90s for the past two months and the technician recommended 3 different options. I chose 2 of the 3 options: a larger return air duct AND repairing the plenum. I was anxious to get the work scheduled and it took me hounding them to get them to schedule the work. Communicating with this office was very painful. I would never get calls back and would just get a text message indicating when they had scheduled the appointment. Their front desk support was exceedingly helpful but not empowered to do anything besides schedule appointments and pass along info. I finally had the appointment and the technician went to the wrong address. I got a call from them saying they had been at my house and then they proceeded to the next job. I spoke to them and learned they were at the wrong house, but could not turn around to go back to my house. I had to wait until the following week to get the appointment rescheduled. What a disaster. It got worse. The work was finally done - the return air duct and the plenum. I waited a couple of days, but there was NO change in the air conditioning. I called them back again and they scheduled another technician to come out. The second technician came out, a more senior technician, who confirmed that the unit was undersized and "working as it was designed" to cool at 75-76. I don't know a single person who is comfortable with 75-76 in the house when the outside is in the 90s. I called customer service again. When I finally got someone, I got a call from William, who is their most senior technician (an older guys in his late-50s probably). He came out with the original technical and instructed him how to properly do a heat load calculation. They determined indeed the unit is undersized and I needed a 3 ton. I called back the customer service asking for a refund to the work. I've called at least 3-4 times, each time speaking with a very nice person. However, I've still not been called back. What a disaster. I've finally had to resort to filing a complaint with my credit card and disputing it through them. It's unfortunate and I didn't want to have to do this, but - when no one will call you back - it's very very hard to trust this company to make things right.

Joe was professional, on time, and did a great job cleaning our air ducts and dryer vent. Highly…read morerecommend!

Joe came out and cleaned my dryer vent, but in the process he unseated the washer's drain hose. So…read morewhen we ran the washer it flooded our laundry room and kitchen. I asked for a refund ($200) for my trouble (about a 2 hour cleanup), Joe refused, said he "doesn't give refunds". He offered a free vent cleaning, why would I ever allow this company back on my property?

A/C Repair I would…read moreavoid Prosper Air at all costs. If it is a simple cleaning or charging, they are acceptable. If you need anything else, go find any other service provider. They assessed, stated they needed to order a part for A/CRepair. Would arrive in 3 days. took Payment for entire job up front. 6 days later, no response until I push it. Get a text response that they will install part in an additional 5 days. Promised job would be done, but pushing back that would take more than 10 days to repair. AVOID Prosper Air

Incredibly fast response time. Arrived within an hour and had the issue addressed in minutes.read more

I called Nortex because I needed a job done. I didn't really consider or expect "great service,"…read morebut that's exactly what I got. Mr. Harris took the extra time to answer my (too many) questions and educate me about my system--as I'm a new homeowner that's only ever been on the City's system. He put me on the schedule for exactly when I needed him, showed up on time, did a great job at the best price of anyone I called, and was patient--despite my questioning every aspect of the process like a curious toddler . I could go more into detail, but all you really need to know is, this is the company to call. With some due diligence and luck, you may find someone else just as good, but I doubt you'll find anyone better. I rarely do reviews, but this time I made an exception. Thanks, Raymond. You earned a lifelong customer (or at least for as long as I'm local and off the City's grid).

Fantastic communication and coordination. They were reasonable, honest, and respectful when working…read moreon our issue. We will be using Nortex again for our septic work.

I had a problem with my outdoor outlet since two Christmas' ago, and it has not worked following a…read moreheavy rainfall. I was in the garage flipping breakers and trying to figure out what to do, and nothing worked. I reached out for an electrician thinking this was a major issue and received several offers to come inspect with a $150 flat fee. But ABR messaged me and said they could likely help me without any cost to me. Wendii is my hero! It was the easiest fix that I didn't even think could be the issue. She called me and told me what I needed to look for, and now my kids have happy Christmas lights outside again! I am so grateful for her knowledge and helping me to save money. We need more people like this in businesses!

Great company to work with . James came out to look at my project and gave me a very reasonable…read moreestimate . From start to finis he was involved in the project. The day before he came out with his guys and walked the project with his electrician to ensure his guys knew what to do . He touched base with me at the end of day one then after completing the project came out and walked it to ensure everything was done to standard ! Very professional from start to finish!

Amazingly fast and professiona. got the job done under one…read moreday. we requested service day before and they came the next day and finished.

I love my new driveway. They did an amazing job. Highly recommend. Very clean finish and was done…read morein no time ! Will be using them again !!