I had a problem with my hot water heater. They arrived on time and quickly diagnosed the problem…read more I didn't think my hot water heater was covered under warranty. But they contacted the manufacturer and found out that it was. While they waited for the new factory part to arrive, they temporarily installed a used part so I'd have hot water right away. When the new factory part came in a few days later, they called and made an appointment to install it. Again, they showed up on time as promised. I've had no problems with my hot water heater since. The guys that showed up were very nice and professional.

Timely arrival on appointment, straight forward knowlegeable recommendation and professional…read moreservice delivered. We are happy and thank you for your timely service.

Arrived on time as requested. Price was a little high, however job was completed. Thanksread more

Where to start...Working with Mr R of Frisco was an awesome experience from start to finish…read more Within minutes of submitting a request for service and pricing, I was contacted. We setup a time and they arrived on time and presented a very professional approach. They listened to what I was trying to accomplish and instead of trying to steer me in different directions, they just answered my questions which I really appreciated. I evaluate proposals for a living, so i have an odd way of gathering data to make a decision....and honest, simple answers are the key. Their pricing was very competitive, but most important for me, they are locally owned Frisco business and they live in Frisco. This is always my first choice. I joke that working with people I am likely to run into at the grocery store, gives me a better feeling. We worked through terms and pricing...it was very simple and straight forward . Nothing confusing. No shell game. We scheduled the service. Again, on time and ready to work. The work (new hot water heater) was done very quickly and professionally. They were working just outside my home office and hardly noticed them. Because this is a family business I got to talk to a couple of different people and everyone was awesome to work with, and the very reason I try and work with local companies. We all make our decisions based on our own criteria, but I can't think of a single reason to select another company. I couldn't have asked for more. Thanks Mr Rooter!!!

Stop researching plumbers because I did the work for you. I got multiple bids for replacing a…read moretankless water heater and Genzel matched the lowest one. Wyatt showed up on time and conducted himself with the most professionalism I have really ever encountered. He quickly assessed the issue and did the work same day. This was painless and perfect. Great communication and fast and quality work. I will truly never use another plumber. Wyatt is my guy and Genzel is my plumber forever.

Extremely overpriced, and they charge you $89 just to come out and give you a estimate! Needed a…read moretoilet installed, and they wanted to charge me $578. That is almost 3x's the national average for this job scope. Got two other quotes from plumbers (neither of which charged a service call out fee to give me an estimate), and both of their quotes were $250. All of the same scope of work included, but $228 less. If you have cash to blow, then give them a call, but I would recommend getting a few more quotes before using them.

I wanted to update my review from 5 years ago. I have continued to use Dean's Plumbing, and no…read morequestion will always use Dean's Plumbing moving forward. I have had them replumb both of my 1960's bathrooms when we were remodeling, replaced the main sewer line in my backyard, installed new laundry vent and assisted with a couple clogs. This started with a water heater replacement, and I could not be happier with the amazing service I have received. I have owned a home for 38 years, dealt with multiple plumbers, electric repairs, etc. and no one comes close to the expertise and service I've had with Ronnie, Jason, Dillon, Chloe and the rest of the Dean's Plumbing team. I have no affiliation with Dean's Plumbing, just a satisfied customer.

We had a great experience. Luckily, they were able to come out the same day of our issue. Jonathan…read morewas fantastic. He was very informative and helpful. We will definitely do business with them in the future.

My dad has been living in the same house with a slab foundation since 1974, and after 50 years, we…read morebegan experiencing major plumbing issues. The original copper pipes underneath the house had deteriorated over time--something we learned is very common in older homes. When I started looking for solutions and getting bids from plumbing companies, I quickly realized that a full pipe replacement under the slab would be an incredibly disruptive and expensive project. That's when I discovered Ryan at NuFlow and their innovative pipe relining system. Instead of digging multiple trenches and tearing up the house to replace the pipes, their system pulls a lining through the existing deteriorated copper pipes. This lining hardens into a PVC-like material, essentially creating a brand-new pipe inside the old one--without the need for major demolition. Ryan personally came out to the house, explained the process in detail to both me and my dad, and took the time to make sure we understood everything before moving forward. After speaking with multiple contractors and then meeting Ryan, I knew I could trust him to do the job right--and I was absolutely correct. Ryan and his team were professional, hardworking, and committed to getting the job done right. Despite some tough challenges along the way, they never cut corners and made sure we were 100% satisfied with the results. If you live in an older home and are facing plumbing problems, don't rush into a full pipe replacement without first talking to Ryan at NuFlow about their pipe relining option. It could save you a lot of time, money, and stress. I can't recommend them highly enough.

Nu-Flow was such a great choice to help us get our home ready to sell after 40+ years. They handled…read moreeverything that needed attention to fix our home, and we needed a lot of work. Every single employee treated our home like it was their own or a "family member's home" with such care, attention and love even working on a holiday (above & beyond). We were in such good hands-Thank you so so very much, you highly qualified individuals. Hire them! They are the best choice and very reasonably priced.

Sam and his apprentice did an excellent job fixing a blockage in our washing machine pipes. They…read morewere both professional and knowledgeable.

I had two puddles forming in my front yard between the water cutoff at the house and the meter on…read morethe street. I called a few plumbers, and Zoom was able to come out right away. They quickly diagnosed the problem, did some digging, and confirmed the problem before they started doing the job. I had a major leak in my freshwater line to the house. The repair quote was a lot (although certainly reasonable), but fortunately, I had insurance to cover the sewer and the freshwater and gas lines. If you don't have this, you'd be crazy not to get it. It's cheap, and it saved me $5250. The team from Zoom went to work quickly. This was a several-day job over the weekend, but they still got it done. They also unclogged and outgoing internal line to the sewer. The crew was professional and very effective. Robert, the supervisor, was checking on the job frequently, and he talked to me a lot about what was going on and how the job was taking place. I felt fully informed as the job is progressing. My insurance company took a little too long to pay for it, but Robert was notably patient. Hopefully, your insurance company will pay faster. The job was done extremely well, we had only a minimum of inconvenience (although we had to leave the water off unless we used it, since it would fill the trench they had dug). In summary, Zoom did a great job. They were all professional, focused, very timely, and responsive. I feel fortunate to have found a new plumbing company that I can use with confidence. Having your waterline go out is no fun, but the guys from Zoom handled it quickly, professionally, and effectively. I have no hesitation in recommending Zoom Drain for any type of plumbing needs, and if you need a sewer line, freshwater line, or a gas line repaired anywhere in the Plano/North Dallas area (or further if they service other areas), these are the guys to call.

We had a great experience with Alert Drain & Sewer. I talked with Jason ion the phone and he was…read morestraight forward with what needed to be done and the cost. Even though I knew what was needed because of previous work, other plumbing companies kept insisting on a service fee and assessment. Jason and his sons came out, ran a hydro jet, and were done in 30-40 minutes. They were all very pleasant to deal with. Well done Alert!

Call this company with confidence. Outstanding family owned…read morebusiness. I needed a sewer drain located and cleaned pretty quickly. The owner and his son came out and got strait to business. Super friendly and informative, they checked in while in route to me to let me know exact times of arrival, they let me pick their brain, gave me advice, and were nothing but professional. Nobody likes having to call for service repairs but these guys made my experience such a positive one. I couldn't recommend them more highly. Thank you guys :)

It's never a convenient time to replace a water heater, but Walter & Pablo made the job less…read morestressful. 2 of my plumbers over the last 20 years, one had cancer, the second one retired. I called the people who purchased the business from my deceased plumber. No return call...I called them 3 times and they told me they would call me back with a scheduled appointment. Well, they never called me. So I looked to find another plumber. I called 2 different, new plumbers and Walter was the first to return my call. Where I was willing to wait a couple of days, Walter & Pablo came out today!!!! I'm now running my dishwasher with hot water. Thanks for such wonderful customer service!!!!! They respected my home, took special care with my wooden floors, walls, etc. would definitely use them in the future.

We had an excellent experience with 100 Percent Plumbing. Walt came out the next morning, on time,…read moreand was helpful and honest. He offered a potential fix but was concerned that it might not fully handle the job. He was very transparent about the cost and risks. I was also really surprised to learn that the first visit (evaluation and estimate) was free. I had him move forward with the work and it solved everything. I would absolutely recommend him and call again.

I highly recommend Travis Bowen for his great work, dedication, and awesome business model. But I…read morewill only trust him. My first visit is with Bryson Donaldson, he over quoted and way under delivery. His quality of work is like hiring a guy from Craigslist. He replaced two laundry valve both with the same color and a shower stopper, all parts value under $100 and spent less that 1 hours, he wanted to charge $800, that $700 for labor.... Laundry panel was broken but he didn't even bother to replace it, which would cost about $40 including the two valves. Secondly he cut open the wall to install the new tube, said that's not his job to fix the wall as he's not a sheet wall guy. ... Could have told me before he started. I'm doing this review because I don't want anyone to get rip off and unprofessional quality work. I will include pictures so people can decide. Good thing I called the owner Travis and he came out and re-do everything, pictures included for comparison. I will never do business with anyone at Bow Tie Plumbing unless it's Travis and the bill is half what it was with exceptional quality. I know that every great business sometime higher bad employee. But what good is the owner understand and is willing to fix and that is a great value in a business. And I'd like to thank Travis again for his awesome work and willingness to correct his employee error.

There are not enough positive words to describe our interactions with this company. They really…read moreseem to prioritize service over pushing unneeded work. We had a miscommunication today that could have gotten ugly but it was handled immediately and Jesse and Andy went above and beyond. I highly recommend Bow Tie and will not hesitate to call them if needed in the future.

My hot water heater in the attic gave up the ghost after 15 years of good service so I got busy and…read moredid my research. I was very pleased to find Legacy Plumbing who clearly had the best reviews for plumbing services in the Dallas area. I asked them to send their top-notch expert technician, and I was very fortunate that they sent Jason and his excellent assistant (Ricardo) to my home the next day. They carefully removed (and disposed of) my old water heater and did a beautiful job of installing the new one (it was made by A.O. Smith Corporation). The installation job required several hours but it was clearly done properly. During the entire installation process, Jason kept me well informed. I highly recommend Legacy Plumbing for any plumbing or water heater installation needs. This is a very professional company what goes out of its way to provide exceptional customer service. There was no sales pitch and no pressure. As I have always said, selecting a reputable company and high-quality equipment is important, but having it installed properly by a team of highly knowledgeable experts is the most important aspect of the job. Jason and his wonderful team did exactly that.

UPDATE Mar 2026: They did it again. Called yesterday and got the plumber to replace flush valve on…read moretoilet the next day. Yea!!! Background: Legacy Plumbing and Ace Home Services (specifically Ace Hardware Home Services) is that Legacy Plumbing is now an Ace Hardware company. Legacy Plumbing continues to operate under its own name, maintaining its 20+ year history and high service ratings in the Frisco and North Dallas areas.