dude told me they close for lunch in 5 minutes at 11:40 and couldn't change a tire - It takes 10…read moreminutes, please. Also stated lunch ran from 12 to 1:30 - really 1pm - LIAR!! Tire was wrong size - who knows who's fault, but nothing for a solution- except maybe come back tomorrow- just really crappy service - get off the bong hippie Discount Tire is a great alternative

Ever since Hunter's abandoned all its Chevy customers, I have taken my 2002 4WD Chevy Suburban,…read morepurchased new from Hunter's, to Dale's. They have maintained it mechanically better and more economically than Hunter's ever did. At the 1st 100K service point, the dealer wanted over $1000 to perform the required service. At the 100K mile point, the water pump also began to leak, Dale's the 100K service by the book and did it right for $600 including replacing the water pump and changing the transfer cases' odd blue oil. Note, I have 360K miles on this vehicle, and so far, has needed a new water pump at each 100K mile interval, it is on its 3rd pump, but, it is amazingly easy to change out, 2 hour job at most.

By far, the most customer focused auto service retailer I've encountered in my 65 year driving…read moreexperience. The facility is emasculate. The staff committed to satisfying customers. Pricing fair. My Jaguar developed a pesky problem with the brake light switch. The team would not let go of the challenge until they resolved it...for the most part, free of charge. 15 on a scale of 1-10!

Several other businesses recommend changing out torque converter and transmission but after test…read moredrive CBA recommended a fluid change to lubricate clutches. Worked like a charm! Thank you CBA!!

Tony and Jim have a customer for life!! Honest, clear and transparent. I have a Chevy Volt that…read moreneeded some work done on it. Jim trouble shot the issue, found the issue, and gave me the easiest and most cost effective solution. I was fully informed, and felt confident in their advice, and got my car back in no time. It feels great having a good, reliable and honest car mechanic that I can rely on. Highly recommend!

Thank you Tony and Jim from the bottom of my heart. You guys are awesome. An hour and a half from…read moremy hotel the coolant light came on. I pulled over and liquid was spraying everywhere over the engine. I added water, said a prayer, and endured a white knuckle ride along steep mountain roads with nowhere to pull over and no cell service. Thankfully I made it to the hotel in Gatlinburg where the rest of the coolant poured out of the car into the parking lot. I called Tony the next morning after checking out their reviews and he told me to drop the car off which I did at 10 AM. A few how hours later he had it diagnosed as a burned hole in a coolant hose caused by rubbing against the radiator due to poor design. I authorized fixing it and by 2 o'clock he had me back on the road for an extremely fair price. You do not want to pay dealer prices and these guys are very reasonable. I worked in a mechanics shop for 20 years so I know honest mechanics and Tony and Jim are it. If you have a problem with your vehicle in Pigeon Forge, Gatlinburg, and Sevierville take it here. These are the guys to go to. I couldn't be happier. PS. Made it back to Florida after driving straight through for 12 hours with no problems. Thanks again guys.

Autoworx has performed a couple of repairs for me in the past and I really felt overcharged at the…read moretime. But I was in an extremely vulnerable spot, they were nice and accommodating and they did a good job - so I didn't say anything. UNTIL I called for a quote on a particular service. Daniel quoted me on the phone almost $100 OVER what Bryan Easler DEALERSHIP quoted me!! But it gets worse than that.....I was able to book an appointment with a recommended local family auto shop with all 5 stars reviews for LESS THAN HALF of what Daniel quoted me!! So now - I am CERTAIN how terribly I was overcharged. I don't know how people like this justify themselves. They will certainly never get any more of my money! And I'm here to say - there are better places, with nice people who will do good work for LESS THAN HALF!!! SHAME ON THESE PEOPLE!

My car was in this shop for 3 weeks for CVT repairs and sensor replacements through my warranty,…read moreand the experience was one of the most confusing and unprofessional I've ever dealt with. I was told by Daniel that my warranty only approved 1 sensor. When I called the warranty company myself, they confirmed all 3 sensors were approved. When I brought this up, the story changed several times: * First: "We replaced all 3." * Then: "Actually 4 are bad." * Then: "The tech didn't know he was supposed to do 3, so he only did 1." Every conversation with Daniel came with a different explanation, including him telling me (verbatim) that he "doesn't talk to the warranty company." That was alarming considering the amount of warranty work they were supposedly performing on my car. When I asked for clarification, Daniel quickly shut down the conversation with "I'm not here to argue with you," even though I was simply repeating the information the warranty company gave me. Then I was told I could either bring my car back or "take it somewhere else," despite them already having an active claim and already having been paid for work that wasn't actually completed. If I hadn't called the warranty company myself, I never would've known they were paid to replace 3 sensors but only replaced 1. That is not a minor mistake -- it's a major problem. Between the 3-week delay, the shifting stories, the lack of transparency, and the fact that I had to uncover the truth myself, I'm extremely disappointed in the way this shop is run. If you're getting warranty work done here, double-check everything. My experience with Daniel made it very hard to trust anything I was told.

I visited Andrei's shop last Saturday, his team did an oil change on my vehicle, service was prompt…read moreefficient and price was fair. I will be visiting him back from Charlotte.

LAV Motors is the gold standard for auto repair. Honest, professional, efficient, and genuinely…read morecustomer-focused from the second you walk in. They diagnosed the issue quickly, explained everything in plain English, and gave me a great price without any of the usual shop nonsense. That alone is five-star behavior. But then they went above and beyond--they washed my car for free as a bonus. Clean car, fixed car, fair price... that's a triple threat. My vehicle left looking and running better than it had in a long time. It's rare to find a shop with skill, integrity, and customer service all in one place, but LAV Motors nailed it. If your car needs help, skip the stress and go here. These folks are elite.

I needed some work on my suspension, new tires, and an alignment. The folks at General Auto did a…read moregreat job. We have a steep driveway. I tried to drive through a patch of snow in my driveway and slid down a hill. The guy at the body shop recommended these guys to take care of the resulting suspension problems. The mechanics here were knowledgable and explained the problems clearly. Given what my car needed, they were reasonably priced. General Auto will be seeing ore of me and my cars.

Absolutely incredible team here. They know their stuff I came with an impossible task for this area…read moreon a lowered cambered car, I had taken this car to 13 different shops and was turned away by them all but general automotive and their team said it wouldn't be a problem. Very great customer service, big shout out to Jeff for his amazing service the whole time Ty team.