Wonderful customer service and trustworthy technicians…read more Thoroughly inspected my car and found issues i didn't know about

I would seriously recommend going somewhere else. I came in for an oil change and to have them make…read moresure my headlights are attached correctly because they have been loose in the past. They did not tell me that the inspection comes with any service, nor did they give me the ability to opt out beforehand on the information sheet I filled out. They tried to charge me 300$ for the oil change because my oil cap was stuck on from my last oil change. They told me my headlights were fine, I have had to get out of my car and push them back in to get them working leaving my job at midnight twice since I've left that shop, which is the issue I wanted fixed. They also quoted me 10k for the other damage to my car, which I was already aware of because I PAID for an inspection with another shop. Now, two weeks later, I'm getting new lights on my dash and my car is running horribly, which never happened after my Walmart oil changes (though they got my cap stuck). Everything about this place is sketchy, they WILL damage your car to get you back in the shop, do not trust this business. I will be taking my car somewhere that has some business standards.

Did a great job on my Kia Sedona Got it in and had it…read morefinished in a very timely manner!

My nightmare started last Fri night (11/12/21) when I stayed overnight in NE Salem at a friend's…read morehouse and woke up to find my 1992 Acura Integra STOLEN. I was in shock of course, having never had a car stolen before. I got a call from Salem police two days later saying they found the car. It was impounded so we drove up on Monday afternoon and went to rescue it. I couldn't believe how the thieves sought to destroy my well-loved classic car. I couldn't start it and there was TONS of mud inside the car, under the hood, the back area under the hatchback was smashed along w/ a taillight. I knew I was going to pay for someone else's crime, which sickened me. The tow company recommended Valley Specialist so I had the car towed there that afternoon. Very nice staff, the young woman who runs the front office was so kind, love the sweet mascot they have (dog). I was fearing a big mess and big bill. The next morning I got a call from the shop and the first step was replacing the starter. I approved it. About 2 hrs later I found a receipt that I bought a new starter from a local shop for a new starter. I called the local shop and they called Valley Specialists and told them it was under warranty. I got a call from VS about 1 pm stating the car was working and that seemed to be the only problem w/ the car-mechanically speaking. The starter was swapped out for free and the bill was just $132 for the labor! I was thrilled! Without a doubt.....Valley Specialists are top notch and honest! I will definitely use them if I need them and I'm in the area! THANK YOU FOR HELPING TO EASE MY PAIN!

I recently had my turbo go out & they were able to get my car serviced in a timely manner. My turn…read morearound time was quick and their communication along the way was very efficient. They also addressed a wheel bearing issue they could take care for me- which was an already known issue to me, but I wasn't certain if they were able to resolve it during the same appointment. Between the diagnosis of my turbo & wheel bearing, ordering & delivery process of the parts, and service, I got my car within 2 days. They were absolutely great & transparent about anything they came across or might have issues with that may change the estimate. I was very pleased with their customer service, ability to provide proper care to my car, and their mechanic who did all of the work. They were absolutely amazing & I would trust them with any future services I get with my car. I couldn't recommend them any more ! Thank you guys !!

I am updating this review to address the owner's response. My original review stated facts directly…read morefrom the invoice, which remains attached for anyone to read. 1. The "Air Box Repair" & Filter Charge: The owner claims the $101 was to "repair damage to the air box." As line item #5 on my receipt clearly shows, I was charged $25.91 for the filter, $26.00 for two metal clips, and $49.50 in labor strictly described as "Remove & Replace Engine Air Filter Element." Snapping on two clips during a routine filter change does not justify $101 total, nor does the receipt list any actual repair labor for the box itself. 2. Inaccurate Claims About My Review: Brake Inspection: The owner accused me of "fraud" regarding an $80 inspection charge. I explicitly acknowledged that "While they didn't charge for the brake inspection itself, the overall experience left a bad taste in my mouth." I acknowledge the $0 charge on that specific line item. Caliper vs. Total Brake Cost: The owner claimed I said calipers were $900. I never said that. I stated the total brake repairs came out to over $900--which is accurate, as the front disc brakes ($842.24) and rear drum service ($132.00) totaled $974.24. My review explicitly stated the calipers themselves were "almost $250" ($124.14 x 2 = $248.28), which is accurate to the penny. 3. Unclear Communication on Calipers: Replacing calipers isn't routine maintenance for standard brake wear; it's a major component replacement. Check with any reputable shop and they will agree. Replacing them without clearly explaining why the original calipers had failed--rather than just servicing pads and rotors--lacks basic transparency. Bottom Line: Instead of addressing legitimate concerns over high labor rates ($274 to change a single serpentine belt, $49.50 labor for an air filter element), the owner chose to misquote my original review and throw around baseless accusations. Please ask yourself if being accused of fraud is what you want as a customer before you do business with anyone. Buyer Beware: Take my situation as an example of the response you can expect from this shop if you express honest dissatisfaction. I stand by my experience and my invoice. Please review the attached image of the bill and decide for yourself.

I called the shop this past week checking on the type of oil they used in my last oil change. I…read morementioned my oil was little low and I was wanting to use the same type to top it off. The folks in the office told me to just stop by and they would check and add oil if needed. I call that REAL cus service! Thanks to the AJ Team and congratulations on the celebration of your 50th of customer service! Bob R

I called AJ's for a repair to my car and told them the information about the repair, Did not…read morereceive a call back at all! Called back after a few days of not hearing from them and talked to someone else. He said he would relay the information back to the office manager and still have received NO response. DO NOT RECOMMEND! Its been over three weeks!

Based on past satisfaction, drove 50 miles (x2) to get a comprehensive inspection of my 30-year-old…read moretruck. Got moved up in line to help me get ahead of rush hour traffic returning to Portland. No charge, but a calendar of recommended services. Trinity deserves my loyalty.

I love that when I first walked in to Trinity's I felt heard and respected. As a woman that is…read moregreat to find. From the front desk people to the owner, they truly went out of their way to explain everything, to stay in touch while working on my car and to deliver on what they promised. They even saved me $500 on an original request, my brakes, which they found didn't need to be done at all at that time. I highly recommend. Kind, fun and I trust them!

Friendly customer service knowledgeable staff and they went above what I asked and checked other…read morethings for me to make sure I was good to go. I will definitely be back for all things car related. Definitely recommend

I want to share what a great experience I had with Jet Auto! I just moved to Stayton and month ago…read moreso we're building connections. On the way through Stayton, my breaks went completely out and I coasted into their parking lot. The day before Thanksgiving and they stopped to fit my car in and let me know what was wrong. Unfortunately it was more $ to fix it than what it is worth. The mechanics held my car for me so I could figure out logistics and ability to purchase another car. They put it all back together and had the car ready for a wrecker. I was so impressed with #1 their friendly. Knowledgeable service and #2 They never charged me anything, just tried to solve my problem for a new neighbor. They will definitely be our "for sure..go to mechanic" for my entire family!

Excellent service and very good competent people working there. They took great care of my car and…read moretreated me really well. Thank you guys so much for taking great care of me. Glad I came here.

Took my Volkswagen GTI here twice and had great service both times would definitely recommendread more

Took our vehicle in to check out our lights,..burning out. While in the waiting room..I became very…read moreimpressed with our chosen repair shop. On the phone, our mechanic is honestly explaining to a customer that investing money into the repair is not a good mechanical choice. Better that he seek out another vehicle to purchase. Isn't this the type of mechanic one needs to have, instead of not saying anything? Other mechanics would just take the money, do the repair, and the customer would end up paying in the future for additional costly repairs. We're sticking with these mechanics. Thank you for having honesty and integrity. (5 months ago) They have been great in the past 2 years. They have been honest with us on what is necessary for repairs, personable, and have gone out of their way to help us. I would recommend this establishment.

Outstanding service. Had car towed last second of thurs. Next business day, diagnosed. Fixed in 1/2…read moreof a day. Picked car up with out paying. Shop said to try it out over weekend and bring back if any issues. Pay on Monday if no issues. Had same initial problem 10 min after leaving shop. Took back Friday night. Left over weekend. Prob totally fixed by shop Monday by afternoon. No issues since. Very dependable shop, willing to extend final payment until things were totally fixed. Fast, friendly and reliable. They are a very trustworthy shop. Will not take my cars to any other shop.