They fixed the issue and had good communication. The thing is, they left the inside of my car completely filthy with dirt smeared on my leather seats, the inside of my door, and floor mats. read more

This company gave me a laundry list of things that absolutely needed to happen for my son's car to be safe and then proceeded to not even fix the thing we paid them to. They said to replace the radiator tank immediately. When we got the car back the same issues were happening and we took it to another shop that said it was never replaced. We paid $400 for them to diagnose and repair and they lied straight to my 17 year old son and said they fixed it. Who takes advantage of a kid and their first car? Well, Ace Auto does. Don't take your vehicles here unless you want to pay for be swindled! read more

They do not perform real diagnostics. I paid for a diagnostic and the report was blank. When I asked specifics about what was tested and how they came to the conclusion that I needed more testing time they just Ignored my question. Spoke the manager and he told me that's how they do business and accused me of being "violent" when I asked to go over the details. I recorded the conversation. All i wanted was justification for the charge. They also charged me to top off the oil when it was already full. I'm an ASE certified mechanic myself I was just trying to help my nephew find a reliable shop to work with him in his home town. Took it to another shop where they were able to diagnose it under one flat fee of 120$ and performed the simple repairs. Obviously this shop did not do anything bull pull codes and write them down and charged me for one quart of oil. From a professional standpoint I can assure you that this place is legitimately not going to give you quality service nor have your best interest in mind. read more

I live in Seattle but lead a busy enough life and travel around enough that I'm not able to work on my own vehicles most of the time anymore. I figured during my current trip to Salem that I would get some work done to one of our vehicles that I knew it needed. I read a few reviews of this shop online and got a good feeling from those reviews so I figured I'd give them a shot. I am really glad I did. This shop did an amazing job and provided me with awesome customer service. I still cringe every time I have to pay somebody else to work on my vehicles now but their pricing for the work was fair and competitive. I've made a spot check as best as I can on the handling of my engine components and am pleased with the care I've seem was taken. If it is ever convenient for me to have a vehicle worked on while in a trip to this area again, I will be coming here. I highly recommend anyone in the Salem area looking for a good shop to check them out. read more

This is by far the worst automotive shop I've ever been to. Not only did they scam me for a diagnostic by simply leaving the paper work with no detail about my vehicle but they refused to give me back the money I paid for. Overall worst customer service I've ever receive, I would definitely look elsewhere to get your vehicle fixed and save yourself the money and headache. read more

they do not know what they are doing, giving false diagnostics and reassuring they fixed the car, they did not fix the car!! i do not recommend, they are very un professional. read more

Great place to get your car serviced. Bob the owner or Ben the front desk guy will make sure your car is well cared for. They also inspect and make sure your car is well maintained. Worth every penny. read more

I've taken a couple of my vehicles over the years to Ace, and I'm always very comfortable and confident in their work. I do not have the best automotive "know how" so there is nothing like talking to someone that will take the time to explain thoroughly. I really trust and recommend these guys! Thanks! read more

Bob really cares about the quality of the work he puts out. When diagnosing a power steering leak he not only replaced the bad parts, but he took the time to steam the engine bay and remove all the old built up grime and grease so that he could make sure the leak wasn't coming from anywhere else. Definitely the place to go in Salem. read more

I had my vehicle towed to Ace, and called to inquire as to whether it would create a problem so it could be taken somewhere else if it was going to cause one, but was assured by Bob that it wouldn't. He called me back the next morning in timely fashion, explaining that the van had a bad battery, and he could sell me one for $116.00. I replied that I had warranty on the battery at Walmart. He said well those batteries are not the quality of the one we will put in. I said well, let me at least take it over, and i if get lttle or no credit, i will have you put a battery in, he said alright. I took it over, and Walmart gave more than half credit, so i brought the new exchange battery back to Bob. He charged me $27 for assessment, and $63 for removing and putting new battey in. I have taken batteries out myself and put a new one in within 15 minutes, and i would have if i knew the battery was bad, but the van wouldn't even turn over. My point is that is a lot of money for a 5 minute diagnostic test and removal and placement of a new battery. I won't be going back... read more

I normally don't leave bad reviews but I want to warn other people about this place. There are major issues with the way the manager behaved towards me, but most of all, these people were either really unskilled or really dishonest mechanics. I came in because my power steering system was acting up and I suspected I needed to replace my belt. They (behind closed doors) assessed that I needed to replace my power steering pump because they saw metal shavings in the fluid. They shined a flashlight on it and I could make out a few flecks if I used my imagination. Because they did not have time to service me that day (it was an hour before closing and they did not have time to replace the power steering pump they said I needed), I went on my way and ended up finding another mechanic that was open in Salem. Within five minutes he deduced that it was actually my alternator belt that was loose, which was affecting the power steering belt. He tightened a few screws, and my problem was fixed within 20 minutes. He also dabbed a bunch of the fluid onto a white piece of paper and we looked at it in the light - no silver specks! He also said that a little bit of metal shavings is normal, that perhaps at some point in the future I will need to replace my power steering pump, but that it certainly was not what was causing my immediate problem (in which the belts were squealing and my power steering was barely working). He charged me $20 for his time . .. Ace wanted to charge me $350. Obviously, if the people at Ace were good at deducing mechanical issues they would have checked the tightness of all of the belts that could affect the power steering belt. I had a feeling, from knowing a bit about mechanics and also doing some research, that my problems were directly related to the belt and not the pump. But as soon as I walked in, Ace had already decided, it seemed, that my problems couldn't possibly have anything to do with the belt, and talked down to me as if I didn't know anything. Perhaps because I was a woman? I have to say, the way that this manager talked to me felt very demeaning in many ways. It also felt invasive to my privacy, as he asked me many questions about where I was going, what my living situation was, and other irrelevant questions about my personal life. Perhaps if they spent more time troubleshooting and less time trying to give me advice on my personal life and choices, they would have found the real source of the problem, and I would have been on my way in a half hour. Instead, they sent me back on the road with a potentially dangerous problem that was easily fixable. Especially if you are a woman, I would avoid this place, unless you like getting mansplained by incompetent mechanics. read more

ACE did a wonderful job carefully inspecting two vehicles before we selected one to purchase. On one vehicle they found many defects that were not obvious and surely helped us avoid a huge mistake. The other vehicle checked out ok and we are very happy with our purchase. We definitely recommend ACE for all repair work and certainly to inspect before purchasing a used vehicle. The price was well worth the piece of mind knowing we will not be unpleasantly surprised with a broken down vehicle. read more