This review has been way overdue. I just finished a plumbing project for my mom, and I thought that…read morethis was the best time to visit Yelp. My family has been been doing business Ace/Pini hardware ever since it was on Grant Avenue, Novato . The customer service has never changed since I was in my teens and now in my 60s. The staff is extremely knowledgeable and helpful on DIY projects. When entering, I'm always, ALWAYS greeted by an associate and asked if there's something he/she can help me do, explain and or find. It's my humble opinion that this is one of the best Customer service examples in the industry. Thank you, Pini Hardware!!!

Always helpful. Always knowledgeable. Easy place to shop. They have almost everything.read more

This is why you shop local. My key fob came apart and the screw I was given by someone else to hold…read moreit together was the wrong size. So it came apart again. I stopped by ACE Hardware right before closing time and the two gentlemen working there helped me to find the miniature screw I needed to repair the key fob. When I tried to pay for the screw and the screwdriver I'd taken off the wall to screw it in, the cashier said "put the screwdriver back." So my total came to $0.47. I felt bad I didn't have any cash so I handed him my debit card. He paused and grabbed the change cup and paid for my screw out of it. So not only did I get individual, expert, efficient help but I left without paying anything. That is how you get return customers. That is how you get someone who has only been to your store a couple times to recommend it to anyone and everyone needing parts, help, whatever. I'm impressed. And I plan to bring cash next time! Thank you ACE Hardware.

This long-time classic hardware store is perfect for both hardware and household items…read more Service is knowledgeable and spot-on excellent every time we've come here--they really know their store and the price-to-value is very good! They also have something our little ones LOVE...Rex the Wonder Bear!!! Rex is also a great way for kids to use their manners. By asking politely if they can pet Rex, they can feel his thick fur and imagine what it's like to be a polar bear. After that, if they ask politely, they can have a lollipop from the service counter staff. Never thought I'd say a hardware store was fun for kids, but Ace Hardware really is! Decent block parking available.

They have everything! This is my one stop shop…read more The staff is very knowledgeable about their products and full of good information for fix-it solutions. We get our pet supplies and home repair products from them on 20% off (super Saturday or senior Wednesday). Al in all an awesome store!

Amazing service regardless of need large or small. I have learned I can get help with almost…read moreanything I need for my home from knife sharpening to attractive non glass bathroom cups. What a community resource!!

Came here recently with a need for a quick fix for some wood damage. The store has a huge selection…read moreand the people who work there are very kind and helpful. I got exactly what I needed (and some free popcorn to go along with it)!

A one-of-a-kind shop with an out-of-the-ordinary staff. I spent some time in Bolinas last fall…read more hanging my paintings at the gallery there and was able to walk around town several times. On one of these outings I happened into Bolinas Hardware and was pleasantly surprised to find a lot of unique items, many imported from Europe, not China. This was really refreshing as was my interaction with the staff and proprietor. I was treated like I was a local so I made it a point to return. When I came back with a friend we decided to do some of our Christmas shopping there. All in all I have to say Bolinas Hardware gets a double thumbs up from me!

I am trying so hard to shop local, but this Ace is testing my patience. I went in the other day,…read moreand it was a bit of a clown show. Most of the employees only semi-understood their jobs (cash register, key-making, etc). Additionally, there was no one on duty "running the place". It was all very haphazard. When I got home, my new keys didn't work, so I went back today. It was the same scenario- a clown show. Hardly anyone working in the store around 10:15 am. I poked my head down every aisle, and only found one employee who was deep in conversation on her cell phone. I did find an employee that looked like he was just arriving to work, and he said he could help me with my keys. He then forgot to give me the original key back, and the new ones don't work...again. Simultaneously, another man became very frustrated with the cashier because the price wasn't ringing up correctly, and the cashier couldn't understand what the problem was. Meanwhile, I began to wonder, is there a manager at this place? I did notice a man in a button down Ace shirt sitting in the back room. I presume he was an owner or manager, but whatever his position, it was a shame he wasn't on the floor helping the employees better understand their jobs.

I like to support local businesses but very often this Ace location doesn't have what I need or…read morepresents me with other bad shopping experiences like items ringing up for significantly more than the shelf tag or long waits to check out. I'll have an irritating experience so will avoid going there for a while, then there'll be something I need in the middle of a project and I'll decide to try again. Part of the problem is the store has limited stock and because of the small size, things are sometimes not easy to access or find- like up on the top of shelves so you need to get help to even see what they have. I will say they seem to have done re-organization and the layout seems a bit better- also the nursery has gotten better recently (plants look better and prices are easier to identify). Maybe just bad luck but today I needed a few spring planting items that I was pretty sure they carried. It turned out they were out of both of the products but I found substitutes that could work- especially since I didn't want to drive to Novato or downtown San Rafael. When I went to pay, after standing in a long line, I found the total came over $5 more than the shelf tags indicated and also they didn't accept the Ace Hardware gift certificate I planned to use towards my purchase so I cancelled the transaction. While I would love to shop locally, both for the convenience and to keep money in my community it's not worth the potential for frustration so will continue to go to Pini or the Chase locations for my hardware purchases

Sometimes, those big box superstores just aren't worth the hassle of having to drive there, fight…read morefor parking in their narrowly-striped parking lot and trudging all that way in the fog only to find that a helpful hardware man is nowhere to be found inside those cavernous aisles. Enter Duke's Hardware. This seemingly small hardware store tucked in between a phalanx of Chinese restaurants on Noriega will usually have just what you need without having to make that big drive out of town to Daly City or Colma. The aisles are stocked HIGH into the ceiling with tools, light bulbs and other essentials, with a bonus second story alcove with plenty of basic plumbing supplies and tools tucked way in the back. Yes, you do pay a buck or two more per item here vs. the big box stores, but it saves me time and hassle in those busy busy days where you just need to fix something right NOW. PRO TIP: Get here before 9am for easy effortless FREE angle parking right out in front. Accessible by MUNI bus line too right out in front. Verdict: This little hardware store punches well beyond its weight in getting you what you need. Yes, they do keys here too. Friendly folks you will find here right as you come in!

Good Ace Hardware/Duke's hardware store have a lot of stuff a little expensive because it's usually…read morelike that with small hardware stores, but I like the local business more good place to go everyone super friendly. The service is good.

Great Local Hardware Store Excellent customer service and support. They have been here a long time…read moreand I hope they continue long after I am gone.

Great selection of hardware and tools. Very fine gentlemen working at this establishment and…read moreknowledgeable. Friendly and tools are good quality. Worth a visit for your needs.

I rarely go to the hardware store, but I needed some nuts and bolts because, in a nutshell, Ikea…read morefailed me. I tried and retried to work with the too-short bolts, but rathe than to force-fit something together using a hammer, I decided to just go buy longer bolts. Will was so helpful and knowledgeable. He assisted non-handy me and he helped me figure out the exact right sizes to buy. He offered solutions to the Ikea assembly problem while explaining why the short bolts didn't work (I'd brought one bolt and it turns out the bolts were made for wood and my Ikea cart is all metal). I am so happy with the great, no-wait service on a mid-day Saturday. I didn't even have to wait in line to pay! I encountered NO grumpy people. I love how close this hardware store is to where I live (since Home Depot is a relative trek and they can get pretty crowded). It's all good at Fairfax Lumber, at least it was today.

We've always had wonderful customer service at Fairfax Lumber, which is why today's experience was…read moreso disappointing. My husband was picking up tools for a project and had been waiting in line for quite a while because a customer ahead of him was handling a return. We understood--these things happen. When another register finally opened, I moved over with him before another line formed. At that point, an older employee sharply told us, in front of everyone, "You two can just wait in line like everyone else!" My husband explained, "We were waiting." Another employee nearby immediately confirmed, "That's right, he was in line." Instead of simply acknowledging the misunderstanding, she responded, "Well, next time wait until you're called!"--loudly enough for everyone behind us to hear. Fortunately, another employee stepped in and helped us and was both kind and efficient. What makes the encounter particularly disappointing is that my husband is elderly and has difficulty standing for long periods. My moving quickly to the newly opened register was largely out of concern for him, not an attempt to jump ahead of anyone. We had also intended to ask Fairfax Lumber for an estimate on gravel for our parking area. After this experience, we'll probably take that part of our business elsewhere. It's unfortunate, because we've always thought highly of Fairfax Lumber. One unnecessarily rude encounter left a very bad taste in our mouths.

We like to give business to local merchants. We wanted to purchase a replacement faucet set for our…read morebathroom. We found a set we liked and asked for help. We had 2 questions , how much was it and did it come in other finishes. The "faucet guy" brought us over to the customer service counter and stated to look up the item we were interested in buying. He had just started his query when another employee walked up and "faucet guy" stopped working on our question and got into a long discussion about what he wanted. The 2nd guy left and the "faucet guy went back to his computer to answer our question. Two minutes later another employee asked him for help on her computer. "Faucet guy" stopped helping us and went over to help his coworker. After several minutes he returned to us but was again interrupted by his coworker for hep with another customer. Once again he stopped helping us and went to her assistance. Now 15 minutes had passed and we still had no answer to our questions. We finally decided to heck with it and left. "Faucet guy" was still busy helping his associate with her customer. We went home found what we wanted on line at Amazon, got it cheaper and had it show up in 24 hours. If Jackson wants to keep in business they need to teach staff to handle one customer at a time. We will never go back.

I've been here several times for specific items for projects. They have an excellent knowledgeable…read morestaff ! Every size and type of screws. They had masonry screws, and bits to fit into our British made address plaque to replacement screws to secure a face plate to a Makita chain saw! And way more specialty tools, etc. the even rent out equipment. Don't waste your time and head right over to solve any project dilemmas.

Now I don't go to hardware stores often, so I can't compare to other stores, but I love it here! A…read morelot of it is because of the service. No one is afraid to help you and everyone is so friendly! A very welcoming environment :) I had to get some things to caulk the bottom of a toilet the employees were super helpful with their recommendations. Left feeling less anxious about the job I'm about to do at home!

Me: Hi, can I please use one of your store screwdrivers just to open my dog's urn? I am spreading…read morehis ashes today. Karla from Cole: You will need to buy one I bought a flat screwdriver, used it to open the urn lid and returned it to the store without requesting refund. Hopefully if another neighbor stops by and needs a screwdriver they will be nicer and allow them to use the one I paid for. Thank you Cole hardware neighbors. I couldn't forget this day even if I wanted to.