Worst service ever!!! Not only was that horrible, I called their 1800 number to launch a complaint, they in turn emailed their district manager, who called me and left a message, as I was at work, stating that he would call me again tomorrow, what would be today, since it was getting late... I have heard NOTHING!!! Shoes how much they care about their customers. read more

I thought the customer service here was the worst I have ever experienced in my life. Not one employee knew what they were doing. I was there for an hour and I'm blown away by the lack of knowledge those girls had I don't even think they deserve the one star read more

Every time I go in there, I end up walking out. If there's more than 3 people in line, which there is usually that or more, you are going to be waiting 45 minutes to 1 hour before you are seen. Service in this location sucks. There is never more than one person working, even when it's packed with 6 to 8 people or more in line. Today was my last time walking in that store, I would much rather go to a different location that is a lot further out of my way. read more

Nice new clean store. Hope they do well as this location was empty for a while and the previous tenant (safeway) was forced to shut down due to all of the shrinkage. Good luck to this business. read more

Worst experience ever! Several people are always waiting when I walk in. Yesterday the guy was so rude. I was next and I walked up and suggested he complain to his manager that he was the only one there, that it would help to schedule more agents. He complained to me about it's none of my business and kept talking and just looked at me, his hands not doing anything. He kept talking, not working on helping me. It was very frustrating. I told him he needed to start helping me, then he got belligerent and still kept talking, not doing his job. I'd already been waiting like 40 minutes so I said, please stop talking and just do your job. He through my license back at me through the slot and said he wouldn't help me. He went on and on and I said again, more sternly "Just shut up and do your job!" Then the people behind me said to just go so they could get served. So I left and said "I'm going to Rapid Cash". And I did! That was a great experience. Don't do Ace, do RAPID CASH!!! read more

1 star is too many, so I was set up with a payment plan and the manager decided she didn't want to work with the extra day in August that would make my payment late. So instead of calling me sent my account to collections. I can work with policies ect but the blatant targeting of me because of one day and the very argumentative unprofessional language from this woman that went on an immediate defense with zero customer service skills wanted to do nothing but argue with me like a child. I could have easily went and payed the whole woo hoo 100$ but instead I wanted to bait her into acting even more unprofessional which she fell right into taking this to a whole level of calling me stupid lol, so after assessing her pool of knowledge in fdacp guidelines and banking procedure/business models I was able to teach her about the responsibility she has of retaining customers and that her sense of entitlement to immediately target individuals and talk down to them was not a professional plan of action to "provide" a service and that it's not her money but her delusional sense of entitlement will now be getting her fired. Sorry mam but you should of know better to react that my 100$ was actually yours but I'll see u at the homeless shelter. Nut job read more