Total satisfaction! Special thanks to Manny and Sharon! Outstanding service by Ace Restoration! Thanks again, from 2 happy seniors!

Short version ... Please call Ace immediately if you need restoration services. You won't regret it. They are simply the best! Long version ... My husband and I closed on our new home on Nov. 7, 2022, and just 2 days later on Nov. 9th, the day before we were set to move in, we walked in to a complete nightmare. I always compare what I saw with the scene from the movie Home Alone - where water is just gushing down through the basement. Except our issue wasn't the "Wet Bandits." Instead a faulty 2nd floor toilet that did not have a "no burst" supply line on it - burst - and water ran through every level, and almost every room of the house overnight. The main level ceiling completely collapsed, and 90% of the house was soaked. Without knowing what to do, I called my real estate agent, who suggested we call a plumber. I then remembered Ace Cleaning and Restoration from a much smaller flood we had in our old house. I called the owner, Kevin, and he sent Ken over within what felt like minutes to diagnose the issue, stop the water flow, put our minds at ease, and start the restoration process. Ken was able to determine that the faulty supply line was the issue, and their team got right to work setting up heaters, dryers, and other equipment to try and save our oak floors. I was extremely nervous about the damage and what it might cost, and how long it would take to essentially rebuild 90% of our brand new house. But Kevin assured me the whole time that he would work with the insurance company and I had nothing to worry about. Unfortunately, our insurance company ended up being very difficult to work with, we jumped through many hoops and various appraisals, but Kevin and his team remained patient, professional and kept their word - that I had nothing to worry about and they would take care of everything. And they did! Our house was completely fixed while we lived in it - basement, living room, 2 full bathrooms, 4 bedrooms, all completely restored - and honestly I can't even say "restored to their original condition" because their work was even better than the original condition! I cannot thank the team at Ace enough for helping us through this nightmare. Everyone on their staff was professional and kind, their work was clean and impeccable. I can't say enough about this company. Although I hope to never work with them again (lol sorry guys!) they provide true peace of mind knowing that whenever an emergency arises and you feel like your entire world is crumbling (or in our case, flooding!), Ace will be there for you. Thank you Kevin, Ken, and the entire Ace crew for picking up the pieces of our home and putting it back together. read more

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Absolutely terrible! Stole all the belongings in our basement as they said they were putting it in a pod on their property, now they are saying they never touched anything. Trying to charge for work they didn't do so now we have to go to court. Also left their equipment her for 4 months and refused to pick them up, now are taking us to court for that too. They were paid almost 50k, and did a half ass job, glue is still sticking up between the floors! Stay away from these rip off! After we are done with them in court, these men won't have a business! Mark my words! read more

The best service ever, so glad I was lucky enough to get them highly recommend, wonder workers, blessed that I found them. workers totally gentlemen, read more

I don't know that I have EVER been as pleased and satisfied with ANY company as I have been with Ace Cleaning and Restoration. I don't even know where to start except to say that Hurricane Ida wreaked havoc on our home. The Flood, The Destruction, The Mold and then if that wasn't enough...The Asbestos! Kevin is FABULOUS! This man really knows his trade! He and his entire team answered every call of concern with kindness. I had about a zillion questions and comments and every single one of them was answered respectfully and in detail. The entire crew was so kind and patient with my elderly parents I really cant stress this enough. One of the crew members spent his entire Saturday with my mom and I helping to clear out the soggy wet contents of the house and he could not have been any nicer. His patience was appreciated more than I can ever say. Reiham is EVERYTHING anyone would ever want in their office manager/customer service representative. There is nothing she did not do to help us navigate this nightmare. I probably drove her to madness but every single email, every text and every phone call (and there were sooo many of each) was answered with a smile ( I could hear it in her voice). She is detail oriented, organized and just AMAZING! She spoke to my insurance company when I just couldn't handle dealing with them anymore and no matter what they needed she supplied it. When her team discovered the asbestos Reiham took care of absolutely everything for us and kept me posted every step along the way as to what was happening and how it would be handled and what to expect. The team made sure that my parents were breathing safe air on every level of their home at all times which based on the storm damage wasn't an easy feat! I could not have been in better hands! I STRONGLY and WHOLEHEARTEDLY recommend Ace Cleaning and Restoration. I would never use anyone else! read more

I used Ace when i had a flood. I thought at the time they did a good job. With in 15 months one of the tiles started to come up when i called they sent an agent he couldn't find anything wrong on my end. They charged me form the service call which when i called the representative they said they would put in a claim with the manufacturer and i would get the money refunded. The manufacturer denied my claim saying it was by a computer which is a heavy traffic area. I work 50 hours a week and almost never on the desk top computer if im on the web its on my iPad on the couch. Ace said they would replace the tile just for the service charge. This is ridiculous its not even 15 months old it should be covered considering the amount i paid for them to put the floor in in the first place. I wouldn't recommend them they don't do fair business practices and don't stand behind their work. Please never use them. read more

They were on time both to give me an estimate and to do the cleaning. The price was fair. The 2 guys that came to do my carpets explained everything and went over the job with me after it was done. My carpet which had not been clean in many years and had some nasty stains came out looking great. I will be using them again for my other carpets. read more