I don't typically leave negative reviews and generally try to give businesses the benefit of the…read moredoubt, but this experience involved a consistent pattern of issues that I can't overlook. I brought in a beautiful, beaded sari choli (a fitted, structured top worn with a sari) that was several sizes too large and needed to be taken in for an upcoming wedding. During my initial visit, I tried to explain the fit I was looking for, but the staff member did not take the time to properly assess the garment. She looked at it from a distance while I was wearing it and told me it didn't need alterations, without coming over to examine the fit. Only after I asked her to take a closer look did she briefly pinch the sides and agree to take it in, while still insisting the shoulders were fine. Nothing was pinned, and when I asked if she understood how much to adjust, she simply said, "yes, I know." I later received a message that the garment was ready ahead of schedule. When I came in to pick it up, I almost didn't try it on, but I'm glad I did! The shoulders were still very loose and had not been adjusted. The sides were stitched in, bulky, and hastily done, but my primary concern was that the garment was still ill-fitting and loose. The original tailor that I encountered upon drop-off was not there and another tailor stepped in, properly assessed the fit, and pinned approximately 1 inch on each shoulder, something that should have been done correctly from the beginning. I then had to leave the garment again. The revised pickup timeline was not met, and when I called, I was told I would need to pay additional fees for work that should have been identified and completed properly the first time. During that call (with the original tailor), I was repeatedly interrupted. At one point I was told, "can I talk?" and "are you finished?" before I had completed a sentence. I responded, "No, you can't talk. I'm the customer and I'm trying to explain where this went wrong." After that, there was a pause and she gave the illusion of listening, but I was again asked, "are you done yet?" which shocked me to the core. It wasn't until I became audibly upset and tearful, that her tone changed, she became concerned. She then said, "Don't cry. I'll fix it! I need my customers to be happy," and offered to have it ready within 30 minutes. The shift in how I was treated in that moment was significant. I do want to note that my experience was not consistent across all staff. However, from a workmanship standpoint, this garment required significant size reduction. In my experience, pieces this oversized typically need to be properly reduced and reshaped, not simply taken in at the seams. The final result feels like excess fabric was left rather than fully restructured, which affects both the comfort and overall fit. The interior finishing is also rough, and the shoulder adjustments appear bulky rather than seamlessly tailored. I've included photos for reference. I chose this place based on its strong reviews, which makes this experience even more surprising. I can honestly say this ranks among the poorest customer service I've ever received. The pattern of dismissiveness, the shift in tone, and the less than acceptable craftsmanship I experienced raised concerns for me about bias in how I was treated. I so regret that I did not use my regular tailor across town. I will not be returning.

I asked for some alterations of an intricately embroidered dress. I needed it by the following day…read moreand they did it beautifully and quick!

recently had a frustrating experience with a tailor tasked to alter a loose pant and skirt for me…read more After waiting three weeks for the initial alterations, I found them incorrect upon pickup. The tailor then required an additional two weeks to redo them, yet the pants remained improperly fixed with two incorrect seams. To make matters worse, I was charged $80 for these unsatisfactory alterations, despite originally paying only $34 for the skirt and $42 for the pants. The extended wait times, lack of attention to detail, and excessive cost were deeply disappointing. K Feedback

They have done work for me over the years and they are fantastic and they offer fair pricing.read more

Same day service advertised if in by 9am out by 4, but there's a fee for this and often it's not…read moreready in time. When they tell you the date it will be ready they assume you know they mean that day *after* 4pm. The usually turn around time is if in by 9am it's ready two business days later after 4pm, and an extra day if dropped off after 9.

I been coming here for more then 15 years and never had any problems. Cloths are always cleaned and…read morepressed right. Anytime I need alternations done on my cloths they do an amazing job, and if you needed the same day of course you pay extra but at least it's done.

Front desk person was very nice and helpful. They have their business run like a well-oiled…read moremachine. They tell you in advance when it will be ready and you get a phone call/voicemail on the day that your garment is ready. It was perfect and I feel, reasonably priced.

They do a fine job. I'm from New York and used to have a top notch tailor. They're the only ones…read moreI've found around here. I basically have no choice but to go here. I was happy to do so but the last several times they have increased their price on me for the same service. Same exact service....So that's quite disappointing. But again they have a monopoly in this area and so I have no choice. I have looked for others and haven't found anyone else who can actually do what I want in this neighbourhood. The ladies are lovely. My review is based on the price change.

Amazing quality, customer service, and experience! The value of the entire experience is worth…read moreevery penny! I am a committed return customer and have now brought my mother, daughter, and husband here! I love this place and couldn't be happier with their expertise, their patience, and skills!!!! You will walk out feeling like a million bucks and looking even better when they're done with your garments. Marvelous Husband and Wife duo!!!

Great team Fast service…read more Impeccable service Polite and welcoming Can't thank them enough

Absolutely terrible. We dropped off multiple shirts and pants before all this COVID 19 stuff…read morehappened. We went back and they lost all of it! I'm out 8 shits and 4 pants. Save your money. They said they could not find it and never looked in any computer for our number or items they walked around for 5 mins said no they don't have it.

I don't look for a whole lot outta my dry cleaners, but when the last place we went had our clothes…read moresmelling like mildew, we decided to make a change. We've been coming here ever since. It's not the prettiest place and its further from home, but they remember us when we come in and can tell just by looking at the clothes which items are for me vs my mother-in-law and they remember how we each like our clothes cleaned/starched. I haven't had any major alterations done here, but they can sew buttons on with the best of em!

1st time visit. Upon entering I was warmly greeted. Dropped off on a Tues afternoon & standard…read moreturnaround for two dry clean tops was 2 days, after 5 pm. I told her I definitely needed it Th because I'm headed out of town Friday & she said she would tag it as priority for Th. ( I forgot to see how priority was identified) She indicated I would get a text when it's ready on Th & likely it would be ready by 3pm although they state 5pm. I'm pleased to say I received a text a little before 2pm indicating my clothes were ready for pick up with a reminder they close at 6p. Two dry clean tops were $8 and some change which I feel is a fair price. I was pleased with the cleaning & ironing of my tops. That with the great customer service, I would definitely return with other dry clean items.

I have been using Xpress on Harlem Rd. for about years. I had a small problem one time, they picked…read moreup my pants, redid them with a crease at no extra charge. That's great customer service. My clothes are always ready when they say are ready. They are always professional and kind.

Avalon is a good neighborhood cleaners. I had an issue the first visit, but they made it right, and…read moreI commend them for the doing so quickly. The owner was very nice and considerate. I will be back!

I had a very disappointing experience with this location. I specifically requested a callback to…read morediscuss the pricing of all my items before any work was done. I never received that call, so I called the store myself and was told someone would get back to me. Instead, the next day I received a text saying my items were ready for pickup, even though I had never approved the pricing. When I called to ask about it, the employee apologized and admitted I had been charged for an item at a price I never agreed to. She assured me she would apply a discount to make up for the mistake, but when I picked up my order, there was no discount. It got even worse. One of my items wasn't fully cleaned and a piece of the flowers were removed/fell off but I was never told. I brought it back to have it redone. When I got it back the second time, it had been burned. The lack of communication, failure to honor what was promised, and damage to my item made this a terrible experience. I definitely won't be returning, and I can't recommend this business.