I brought my new chainsaw in to be looked at (that I bought somewhere else). The staff at Gassett…read morewas extremely helpful, told me about what I bought, made sure it started, and gave me fuel recommendations... They never charged me or asked me for anything in return. I definitely recommend buying or servicing equipment here, so much more value in dealing with someone that actually understands the products they are selling. Thank You!

Forget calling Gassetts on Saturday! I was put on hold, and they said they were busy...I was on…read morehold for 30 minutes, before I hung up. They clearly attend to in store customers over one who calls in. When Johnny ran this business you never waited this long.

I've needed things from time to time, most recently was an extendable rod set to cut tree limbs…read more This was last year and the year before that was a mower for our gated community. The servicing of products are outstanding and the service at the desk is always outstanding and well informed with great follow up. That's all thank you.

Thank you for your response. But again I was told that "Yes, we do service Powersmart gas powered…read moremower " Yes, after all the hassle I was told to take it to another location. Yet, again when I did call..the gentle men was upfront and not misleading unlike the individual at Richardson Saw & Lawnmower Company. I would greatly appreciate it it if you talk with your Service team and retrain verbally on what types of lawn equipment " Is serviced " to keep from having another customer wasting their valuable time. Thank you

Have had work done by J&F before, so I brought my lawn mower to them when my lack of last…read moreseason-end maintenance resulted in a non-starting machine. Gave me costs up front and told me 4-5 days. I was elated when called that night and was able to pick up in the morning. Great service, personable owner.

Took my leaf blower for repair May 29th. No call, no update, no text, no follow up. Went by June…read more25th to be told it wasn't fixed... oh yeah, and the gall of the guy tending to the business calling me a liar when I told him no one had called or SMSd... so I left with a broken leaf blower and $45 in the hole. DO NOT bring the. store brands like Poulan Pro.

I toyed with a 4 or 5 here because in some ways Ace is a chain. The however, is that it's still…read morelocally owned. I've yet to walk in here for the past couple years they've been open and not been immediately helped and problem solved. Just now, I brought in a random nut I needed to ship a huge piece of gear across the country. First cat I found took me right to the solution. It's like that everytime. Huge store, all kinds of goodies and like my check in. Better than HD or Lowe's for what they do. Slainte

Manager followed up with us later, apologized for the mix up. It was nice to have someone follow…read moreup and work on improving the shopping experience here.

Super friendly staff and a very efficient process for picking up any kind of landscaping rock that…read moreyou need. This was my third trip, and it is very easy to find what you need, purchase it, and then load it up. They have a wide variety of various types of stone in a lot of different sizes. I found a perfect match for my landscape bedding and I am very happy with the results.

. Day late on delivery 2. Measuring amount needed was…read morepathetic! I provided all dimensions, Had half a palette of flagstone & half a palette of chopped stone left over from my home project but short on decomposed granite. Was told "sorry" no return for their measuring error but was glad to sell me more granite.... Wasted $500 in material with their math incompetence.... I'm done with them!!! 3. Also sold a stone blade that wouldn't cut hot butter, not returnable of course... Phil

This lumber yard has been here since I moved to Dallas in the 1990s and is still going strong…read moredespite competition from Lowe's and Home Depot. With their friendly customer service and wide selection of lumber it is easy to see why they are so successful. I needed a special sized board that I could not find anywhere else so I went to Ivey's and Nick in lumber sales was extremely helpful. He got me what I wanted without a problem. He was also really friendly, which was appreciated. I think in the future I make Ivey's my first stop when I need any kind of wood product.

I arrived a few minutes before five and the nice lady in the front directed me to the lumber…read morecounter. Nick was in the warehouse area helping another customer. He was great to meet and very helpful. And there was another gentleman on staff that spoke to me several times to make sure I was finding everything I needed. I liked your store better than a big box and will drive out of my way to shop with you. I hope others do also

I was sick or trying to start my old gas edger and strings breaking completely off on my string…read moretrimmer. I went to Plano Power to talk with someone knowledgeable (something I could not get at the big box stores and clearly not via Amazon). Robert Martin took the time to listen to me, discuss what I wanted and advise based on his experiences. He spent the time I needed and made sure I knew about the free battery offer. He was absolutely great and I could not ask for anything more. Thank you, Robert.

What an incredibly disappointing experience I've had with PPE. I've gone there for years for…read morerepairs on my lawn equipment. Last year I bought a Honda push mower from them for ~$1000. I figured, "Wow, that's about 3x what I've paid for my last couple mowers from Home Depot or Lowes, but it'll be worth because they'll stand behind what they sell!" About thirty mowings later, the mower died at the exact instant I'd accidentally bumped it into my truck. I didn't crash into my truck at a dead sprint, I simply bumped it when the self-propelled wheels got away from me a bit. It had been starting and running flawlessly before that. Well of course it wouldn't start for love or money afterwards, so I took it in to PPE. Googling "why did my Honda HRX die when I bumped it into my truck?" yielded the answer, "likely the bump broke the flywheel key, which is a safety feature designed to kill the engine to prevent it from damaging itself when the mower hits a hard object". That seemed reasonable, and easy to fix. But after holding onto the mower for weeks I finally got a call stating that they couldn't figure out what was wrong, that they were waiting to hear back from Honda to see if they would provide parts under warranty, and that they saw evidence of dirt ingestion and scoring of the piston and cylinder and low oil. Ok. Why there would be dirt ingestion I don't know. I never ran it without an air filter. I topped up the oil at the beginning of the season. It's a BRAND NEW MOWER that's been used to mow about a quarter acre around 25-30 times. How worn out could the oil be?? And even with dirt ingestion and scoring, that is NOT what made it go from starting and running flawlessly to an instantaneous kill during a bump. So I go to pick it up today after receiving a call out of the blue yesterday saying that it was "ready". Lol, not so much. Apparently they just wanted it out of the repair shop, because for a $200 labor fee what I got back was an almost entirely disassembled engine on a mower deck. Wth am I supposed to do with that?? My 2 cents: you could buy THREE mowers from HD for what I paid PPE for a mower that lasted 30 mows. Oh, and here's the best part: it seems they were aware Honda was getting out of small engines when they sold me mine. Thanks for standing behind your products, Plano Power Equipment!!

I didn't realize there was a McKinney and a Little Elm location. I went to the Little Elm location…read moreand was so pleased with the service I received. I worked with a gentleman , Mark Witt. I took pics of my irrigation issue with 2 options to resolved. He reviewed each, made suggestions, and made a recommendation. He also let me know all the parts I needed and how to make the repairs. If you want to save money and don't fear a little work, this is the route to go. I received all the guidance I needed and didn't feel like any of my questions were a bother.

Took my mower here for yearly maintenance and they went above and beyond performing the service and…read moremore for a really reasonable price. Close to my home as well. I will be bringing my mower here from now on.