So I'm looking for a part for a step van and no one can help me. Reliable Chevy sent me to…read moreFriendly Chevy. They sent me to Friendly Chevy Fleet Service. They sent me to Austin Hardware. I get to Austin Hardware: I walk in the office area and they send me to the warehouse area. As I walk in the door, I see signs that say, "No walk-ups." "If you don't have an order, please dial 8100 and talk to a salesperson and tell them you are at the Dallas warehouse." Of course, I called the number and got a "fast busy" and finally a guy came and said he was going to get a salesperson to help me. So Tom comes out and says, "can I help you?" I tell him, "I have a step van with a tilt hood and I need the buckle that holds down the hood." *Tom's looking at me as if he's not understanding me at all.* "It's a Chevy P30 with a tilt hood?" *Still looking at me as if I'm talking a foreign language.* me: "Okay, so it's a 1996...." Tom: "I don't know what you're talking about. What do you need?" I finally figure out that this place sells just the hardware. They don't know what the hardware goes on, so of course he doesn't know what buckle goes on which car, he just knows the buckles. Me: "I have a van that has a broken buckle, it's rubber and it looks kinda like these" *pointing to a picture on the wall. Tom: "hmm.. let me bring out the catalog and you can look at those." *off he goes* He comes back and starts flipping through.. Me: "Oh, I have a picture of the buckle..." *fumbling with my iphone* Tom: "Oh, that's a (such and such) series. Let me see if we have one." *off he goes again* comes back again "the nearest one is in Elkhart, Indiana. We can have it shipped down here but it will be a couple days. Me: "Can I have it shipped to me directly?" Tom: "Sure, I just need your address and a form of payment." *off he goes once more and comes back with a receipt and we're all done. The whole experience was difficult but mainly because I didn't know what to expect but luckily, I had a picture of the part I needed and Tom knew exactly what that part was. Thanks Austin Hardware!

My purchasing agent has been trying to contact Tom all day to get a simple answer about locks he…read moreordered. He was told they'd be here no later than 4/19. It's 4/23 and not only are the locks not here, but Tom has lost his ability to answer a phone, return a call, and the hardest task of all, reply to an email. Because Tom couldn't handle the difficult task of answering, we didn't have time to re-schedule our installers. Now all of our lockers are going to site to be installed without locks and we'll have to re-schedule our installers to make another trip to the jobsite to install the locks if they ever get here. If you like being lied to, ignored, and having costs added to your project, by all means shop here.

I stopped by Ace Hardware in Lakewood with no idea what I was doing trying to install corner bead,…read moreand the employees could not have been more helpful or kind! They took the time to explain what I needed, showed me exactly which materials to get, and even gave me some great tips on how to install it. I left feeling confident instead of clueless. It's so nice to go somewhere where people genuinely care and want to help. Highly recommend this location! The prices were also very reasonable. I haven't compared any of the items to the prices at Home Depot but it seemed fair.

Great Customer Service!! & the location was beautiful inside and out as well, shelves were fully…read morestocked and the selections were affordable! My husband and I do a lot of projects around the house , so will be visiting here quite frequently. Shoutout to the Santa of Melissa , TX. You were amazing and very helpful around your store, very knowledgeable as well! We look forward to having pancakes with you with Mrs. Clause!

Great selection, awesome customer service always from Jackson, Peggy and the team who welcome me…read morefive minutes to close with open arms!

If I could give 10 stars I would. Excellent customer service, professional, attention to detail,…read more extremely knowledgeable, responsive and beyond patient with my questions. The store has that wonderful feel of local community combined with an impressive selection (on view) in their Hardware PLUS section! Love how this area particularly is curated and isn't overwhelming but rather helpful in weeding out and in what you really like! Looking for another reason (or project) to get back in there!

It's nice to go into a store that has that mom-n-pop feel, but that's as far as the good feelings…read morego for me. If you know what you're doing, it's probably a great store, but if you need help like me go to another store. When I went, there were maybe 3 customers in the store and not a salesperson in sight. When I asked the cashier if there was customer service, she replied there were people around. That's all the help I got. Not impressed.

for 12 years since I moved to Texas the place to go for hardware and advice was Elliott's. They…read morealways had knowledgeable, helpful people that you didnt have to hunt for. Sadly no more was there this morning one youngster at the door ai had to ask and he called another young fellow who had been on the phone when I saw him, This person knew less than I about a simple electrical switch. I left and went to ACE down on Coit where I received the service and advice I used to get at Elliotts

My husband and I turned a couple of bowls for our anniversary. We had a great time and learned so…read moremuch we with Terry. He taught us so much about this hobby. He was friendly and helpful we're so glad to have him as our teacher.

Terry is an incredible instructor! I just finished my third woodworking course taught by Terry and…read morehad an amazing time as always! Terry has a hands on approach to teaching and a clear love of the craft. I came in with no woodworking or power tool experience and now have three beautiful handmade wood items that I deeply cherish.

Walked into this ACE a couple hours ago & saw a young man there in an ACE vest & asked him for…read moresome help finding various items I needed. Starting chatting with Alex asking about his OU ball cap he had on & learned we have mutual friends from OU. I'm 60 & was thrilled to learn that Alex grew up & went to OU w/some of my friends' kids Small world. This was my 2nd time to this particular ACE store & I received outstanding customer service both times. Employees are very friendly & knowledgeable & the prices are great. Great parking, too Go say Hi to Alex & tell him Miss Jaini sent you.

I purchased the EGO Power+ 800 Series battery-powered lawn mower on June 4th. After setting it up…read moreand using it to mow my lawn, I found that it did not perform as expected. It required two passes to achieve the same cut quality as my old gas-powered mower. Additionally, the self-propelled feature felt clunky and was difficult to maneuver, making the mowing experience more cumbersome than convenient. I was hoping to make the switch away from gas and oil for conveince and environmental reasons, but unfortunately, this unit doesn't meet my needs. I've decided to return to using my old reliable gas mower for now. Now for Ace, I tried to return the mower after using it for 30-minutes and cleaning it up. I was told because I used it, they would not take it back. Off to Ace corporate to see if they can help!