Ace which is renamed Rellaire is an exceptional team of employees fully dedicated to pleasing the customer. Just had our annual AC clean and check. Codi handled the job. Super courteous, professional and detail oriented. We appreciate the care and suggest them to everyone. Best, Mark S and family read more

Blackwell in Lodi CA, now Rellaire is a horrible company. They have abandoned an install/project they were doing at our home and completely blew us off and left us with a mess. Rellaire claims they exceed expectations? They are honest? Eric Blackwell does not care about his customers. Worst experience ever. Now we have to take them to court to make this right? Right there shows you what kind of company Blackwell/Rellaire is. How disappointing. read more

Ace Heating & Cooling - Plumbing Near Me - Crystal Lake, Illinois

F*CK OFF Bill! That's the response from Nick, the owner of Rellaire in Lodi, CA. You can spend thousands of dollars with Rellaire and that's how Nick interacts with you. Tough guy. I would have given Rellaire a 0, but that wasn't an option. Within the last 2 months, I've spent $7,000. with Rellaire in Lodi, CA. for installing a tankless water heater and servicing a split HVAC system. 5 weeks ago, I ordered a new HVAC ceiling intake grill that would accept a 2" filter with technician Brandon. After waiting several weeks without a response, I began calling the office inquiring about the replacement grill. After an additional 7-10 period without an update on my order, I spoke with Nick, the owner of Rellaire. Nick stated that they had received the grill and confirmed that the grill would accept a 2" grill. I scheduled an installation for last Friday. My daughter was present when Brandon installed the new grill. When Brandon installed the grill, he informed my daughter that the intake grill was not 2" deep as requested and the correct grill would have to be ordered. On Monday, I texted the owner Nick, who had previously assured me that the grill to be installed was 2" deep. After a few texts back-n-forth with Nick offering excuses, I called Nick and informed him I would be taking my business elsewhere. Nick responded, "F@CK OFF Bill!" Nick hung-up on me. There are other, quality, HVAC companies in Lodi. read more

this review is months late as I got my hvac checked out over the summer. I questioned the service then because it didn't seem like he did anything but I was going to let it go. John, the technician, spent the first 10-15min in my bathroom. He asked and I said yes thinking I was helping him out by not making him leave and find a random bathroom to use. I would've said no had I known the service I was about to receive was subpar. I found a handful of screws (they weren't there before he arrived) that he never put back into place. I asked John numerous times what exactly was he doing while he was in the basement and outside. He proceeded to give me a general answer that seemed like he was trained to say By the company. Once he stated that the check was complete, I asked if everything looked good and he said yes. I then asked him about a concern I had about a leak And rust. He proceeded to act as if he forgot to mention it to me and that he did spot the issue. So if I hadn't inquired, he would've never told me. I don't think this guy was properly trained because anyone can go in, take screws off, and vacuum the inside of a unit. I didn't need to shell out $200+ for something I could've easily done myself. Would not recommend this company at all. Now I'm looking for a real hvac company to come out and do what Rellaire didn't do. read more

Called for cleaning, was told furnace was putting out CO2 and they had to turn my gas off (by law). Gave me quotes for all new units and told me the service call today would be waived if I gave deposit on new replacement units. I have paid 2 additional companies to come out and inspect the unit for saftey. NEITHER of which showed CO2 output on unit. Both other companies said sure your unit is getting older, and you may want to consider newer more efficient replacement units, but current system is operating fine. (Both other bids were less expensive as a side note) So, I have paid 2 additional companies to come out and check my system based on ACE's SCARE TACTICS. I was also told as far as the original cleaning I paid ACE $70 for........ maybe, just maybe, someone lightly dusted it with a brush but defiantly did not clean and vacuum unit out properly! Got to love a company using SCARE TACTICS to push you into a decision that is not necessary. Make your own decision on whom you want to work with, but negative reviews are on this page for a reason! read more

Used them now 2 times, once for me and another for my mom. Jeremy is awesome, made my furnace work, for time being and gave me options. More cost effective to purchase new unit, and not worry, considering the age. He did not pressure me to purchase. The installers were friendly. When I thought the new unit wasnt working correctly, they were prompt to get someone out, but I cancelled that appointment because it was owner error, window was cracked open a bit . will use again. read more

Do yourself a favor and stay away from this company. I gave them 15 years of loyalty. In 2018 their guys came out and installed an air conditioner. The system leaked freon since the new unit was installed. The rep. came out to check it out and determined it was the evaporator coil. They replaced the coil in 2019 but the leak still exists. The rep. that came out in May of 2022 stated that the new coil was badly corroded. I assumed he would have told Nick. Since the coil is still under warranty, I thought that Ace would have replaced it (a chance it might have solved the leak issue). Their solution was to ignore me, like I never existed. read more

I moved to Crystal Lake, IL, last November. The furnace and Water Heater were installed by ACE about two years ago. The installation was good, and the units perform well. The previous owner either installed or had a Honeywell whole-house Humidifier installed that was not working properly. I recently called ACE and asked them to send a service person. At that time, they did not tell me that the person making the service technician knew nothing about the Humidifier and that there would be a fee for the call. He came, did a lot of mumbling and fumbling then told me he was calling the police because I wanted his company to send me a bill instead of me paying him on the spot for doing nothing! After an unpleasant conversation with the owner of ACE, I paid the service fee. It was very reasonable, and if the service technician had known what was wrong or been helpful in any way, I would not have questioned the charge. Problem number one: I did not know in advance about the fee. Problem number two: The technician knew nothing about the Humidifier or how it worked. read more

I had a complete HVAC system replacement with ACE and RHEEM and APRILAIRE equipment two weeks ago. They were one of three HVAC vendors quoting on the job. I met the owner, Nick for the review, and then his quote. The install took 2 days and 3-4 persons were here. It was a messy / difficult job. With their new system in place only TWO WEEKS, I sent an email because of a minor malfunction. It was a minor issue but I got no response from ACE (issue: in Cooling mode, Automatic Fan, the inside blower will not shut off, and it is below 60F outside). So I sent the same email to another contact at ACE and again no response!! Now this morning the HVAC system is not working at all. No heat. No cool. No blower. I called but at 07:30 I was forwarded to an answering service getting their voicemail greeting "Our voicemail is full--Good Bye". I called all three ACE phone contacts I have. I did get Nick, owner, but only his voicemail. He is out of town for a week! I left him a voicemail. Calling Nick is the only way to reach ACE after hours?!? Soon after, Courtney from the office calls to schedule an appointment. She gave me excuses like her laptop was broken / she gets calls from customers all day / she does not understand the after-hours service problem. This is not looking good for the long term. My mistake was to PAY IN FULL AT INSTALLATION TIME. I should have done a hold-back like 50% until I was sure the system was stable. This system cost me $14,000, a major investment in this house. It is a bad feeling to have all of that malfunction. It appears that the company "checked out" when they were paid-in-full. read more

I had Ace come out and replace a blower motor on a Saturday, i was there with the technician, we inspected the blower wheel and it was in good condition, so he put it on a new blower motor and installed it. I could have done this myself but i had been out of state and wouldn't be able to go buy the 128.00 blower motor till Monday, so i paid them 800.00 to install the new one on Saturday cause i had to leave town again. Two weeks later the blower motor was making a noise, so i called them to go back and look at it. The lady from the office called me and said the blower wheel was loose and needed to be replaced, to which i replied, your tech just put it in two weeks ago, tell him to tighten it up better. Then a few days later another lady called me and again tried to tell me i needed a new blower wheel, and that i would have to pay for it because it was a different component than the motor that they already replaced. Again i had to explain to the lady that the tech took this blower wheel off the old motor and installed it on the new motor. If he did not tighten it properly or adjust it to sit in the center of the blower housing, that is not something i should pay to resolve, and surly doesn't justify having to replace the blower wheel. The tech finally came back out and adjusted or tightened the blower wheel, and after a month or so its still working good. This just goes to show that this company is less than diligent in their business practices, and or outright fraudulent. Would not recommend them to anyone read more

I have had Nick and his crew at my house several times over the last few years and they always go above and beyond for me. They have been great with standard tune ups for my AC and furnace and recently both Nick the owner and one of his service techs Jeremy went above and beyond with their service levels on a hot water heater service. I have always been treated so well by Ace Heating and Cooling and will ONLY continue to use them. I would recommend them to any of my neighbors and friends. read more

I used to think that Nick and his business was a 5 but this was when he had just started his Business. The last couple times that I have called Ace for repair, they were more interested in selling units than repairing. The last call was due to a gas hot water heater failure. The Ace rep attempted to light the pilot and when it failed he said the only solution was to buy a new unit. He didn't even check the thermocouple (flame rod). I called Nick and we talked about what had happened. Nick apologized and said he would take care of it. I supplied him information that he needed to order the parts and he said he would get on it right away. Three days later, I called to get an estimated time that he would be out and learned that he had not ordered the parts. Another week went by and when I attempted to call him, he would not answer the phone. I was without hot water for more than 1.5 weeks. I finally called a friend who was a maintenance manager and he came out the next day. He checked the thermocouple and it was bad. The next day he had the part and installed it. He bought it at an "Ace Hardware" store. Using the internet we found out where parts were carried. It is amazing that someone who rarely works on hot water heaters was able to determine the cause of failure, find the parts so quickly and repair it and yet a company in the business could not or would not do the same. If you need to purchase a furnace, air conditioner, or hot water heater, it seems Ace is the place. If you need repairs, I would not call them. read more

We just had a great experience with Ace! Our furnace was not working properly during an especially cold streak these past couple days, which means our house was getting very uncomfortable. We had called a company very close to our house, and immediately (without really spending much time looking at anything) they told us that the furnace was going out and we should replace it immediately. We were put in a very high pressure situation, as they made us believe that it could not be fixed. Luckily, my mom referred me to Ace, who had done work for her last year. She had raved about how great they were, and since she is not the type to just recommend anyone, we have them a call. Jeremy came by within an hour or two to check things out. He was very nice, and actually took a look at our furnace. He got it up and running, but let us know that a part had to be replaced. It was clear he was going to do everything he could to fix our current furnace before recommending replacement. I really appreciate and respect that. Long story short, he did fix the initial problem, but then another part went out shortly after that, making a replacement necessary. When this happened, Jeremy and the owner, Nick, really took care of us and were able to schedule our installation for next day (a Saturday). With the very cold weather, there was no way we would have been able to stay at our house had they not gotten this done so quickly. The price was also very reasonable. I truly feel like we got a lot of value for our money. I would certainly recommend Ace, and we will be calling them in the future if anything else comes up. read more

I had Jeremy out to clean furnace, he said furnace was fine but old and then told me that there was to much carbon monoxide coming out of the vents and just off my gas. He never showed me the meter and said the meter was reading 18. He also put a sticker on my furnace and I asked him to take it off and he refused. I then called Nick the owner and explained I asked Jeremy to remove sticker and Nick said he wanted to talk to Jeremy, I put the call on speaker phone and Jeremy said hello, and then Nick said to Jeremy "are we dealing with a fucking lunatic" , and I replied nice way to talk about your customer, I hung up the phone and told Jeremy to leave. I called the fire dep they came out relit my furnace and checked the readings and said they got 2-5 on their meters. The fire dept also told me you can have reading as high as 35 when you are cooking like on thanksgiving and you are using oven, hot waters and furnace. The fire dept said I was safe and their was nothing to worry about. I certainly trust the fire dept over this company ACE. NEVER EVER USE THEM. . read more

1/4/15 I can't believe this company is not answering/returning my calls for a furnace problem AGAIN!?!? It was exactly one week ago that I was having a problem, and had to wait 26 hours to get it fixed! We're having the same problem again, and again I can't get anybody from ACE Heating and Air Conditioning in Crystal Lake to call me back! I've now called three times and sent e-mail...no response!!! Disappointed, Rick Joplin read more

Awful experience. My furnace is 12 years old. THe tech came in and without even opening it he said we need a new furnace because its too old. Then, he went to one of my rental properties, without talking to me, I had three of my tenants saying the tech Jeremy told them the furnances were so dangerous the were going to die. He got them all scared and freaked out. He also turned their furnaces AND hot water heaters off. Luckily he would give me a good deal on three new ones. I had another furnance guy come out, cleaned the furnances and gave them all a clean bill. My wife keeps calling the owner Nick a snake oil salesman. Beware if you call them, and your furnace isnt brand new, you will definitely need a new one. read more

Once again Ace Heating & Cooling has literally SAVED us in under 3 hours!! I feel like they are family. We have a really old furnace, duct work, thermostat etc. house built in 1917. But no matter what time of day, no matter what the issue is, they have always been able to give us heat SAME DAY. Over the years we have had SEVERAL HVAC people out here who have left us in the cold, but NEVER Ace Heating & Cooling. I can't thank you guys enough! Thanks Nick, Scott, Jeremy everyone at Ace Heating and Cooling. read more

On-time, professional, courteous. They check all 3 boxes. Have used now for the past 4-5 years and their work continues to outshine others in the service industry. Would highly recommend ! read more

Nicor declared my furnace as terminal so I started the hunt for a new furnace. Had four or five companies bid then my brother said "Why don't you call Ace?" He has been using them for years and was always very satisfied. Nick, Amber and the entire team couldn't be better. Great service, great price - now everything is all installed and working perfectly. I give Ace my highest rating - that's why they're called Ace! read more

Just had our clean and check done and Aprilaire water line replaced (it broke last night) Great service from Jeremy. Easy appointment set up. We continue to be very happy with the quality of service from Ace Heating & Cooling. read more

ACE heating came out to install a new furnace and ac unit. While the owner, Nick seemed nice and professional when he came out to quote the job and his prices beat out competitors, there definitely was a reason for such. Technicians came out to do the install, but cut LOTS of corners so that they could save their time and get out of here. Only when I had a trustworthy technician whose been servicing my old unit for years come and pointed out that the humidifier was attached incorrectly and was not pushing humidity out into the air. Upon further inspection, many issues were found that needed to be addressed. Per city code, a drip leg on the gas line was not installed. Humidifier not screwed onto duct. Air filter slot did not have a proper fitting filter rack and had a lage gap in back of return where proper filter slot should have been created instead of the hack job the technicians did. Also the insulation was resting on hot flue which is a fire hazard. Lots of corners cut by technicians definitely reveal why ACE is able to beat competitors' quotes. read more

Made two appointments, first appointment was a no show, called them and they said they could not find the house! No phone call, no Google Maps? Rescheduled for yesterday 03/19/2021 and again no show or no phone call. Phone person insinuated we obtained their phone number off a grocery store posting which lead us to think they thought we were not all that interested in a system or could not afford the system. But actually we got their name off of Rheem's website. We recently had a Rheem system installed in our Montana home and really liked it. A simple we are not interested in selling you a HVAC system or Waukegan is too far away would have been better. We waited all day yesterday for a 10:00 to 12:00 appointment, no show, no phone call! read more

I had a beyond awful experience with a Tech name Jeremy Becker on January 20,2021. This man came into MY house totally disrespecting me by talking down to me, being arrogant and condescending, and he had the audacity to start raising his voice and talking over me. We both were wearing masks during the whole time, and as I was explaining to him how I was not appreciating his conduct in MY house, he yells at me telling me to stand six feet away from him. I told him I would pay the $65 service fee (I was referred to ACE from my home warranty company), but I wanted him out of my house because of how unprofessional he was being. I didn't really care at this point with the work that needed to be addressed, I was feeling nervous and shaken up by how he was behaving. Mind you, I was all by myself when this was happening. And since he told me to stand away from him, I asked him politely to step outside on the porch and I would gladly be at the door and give him my credit card. He refused. I asked him politely three different times and he still refused. He then was mockingly asking me "What are you gonna do? Call the cops?" Why would he ask something like that? I didn't have a problem when I initially called ACE to set up the appointment. The woman on the phone was actually pleasant, and believe it or not when I spoke to Jeremy on the phone before his arrival at my house, he sounded nice. Whatever it was that happened between then and the moment he stepped foot in my door is beyond me. I would hate to think he behaved that way because he noticed I am a woman by myself, but I wonder if he would of done that if that was not the case. It could also be because he drove 45 minutes-1 hour from Crystal Lake to Lake County to do contract work where he knew he was not gonna get paid too much, but still make a quick $65 on the side. Why do I say that? Because that's EXACTLY what he mentioned in an arrogant tone, "ACE is a very successful business on it's own, and the work we do with Choice Home Warranty is to make a little extra cash on the side." That explains enough, right? All in all, no work was done, nothing was fixed, and I was made to feel intimidated, nervous, and disrespected in my own house. I hope ACE really reconsiders who they hire to represent them. I'm not going to even hold them fully responsible but, with their Tech Jeremy, it's extremely disappointing. For anyone considering doing business with them, I hope your experience does not go as unpleasant as mine was. read more

Went to the wrong address. Stated that they would be coming to the correct one later that day. Failed to show up. I called and they said they were on their way. Never showed up so I called again and no answers. We left a msg and the owner called back cussing and asking us for our green cards. Even asked if we are "wet". Extremely unprofessional and racist. I do not recommend. read more

we have used this company a few years now. fair ,honest ,great work.I was told by a friend in the biz the field people were to create the largest bill they could at a diff company,he wouldnt do it so he works for Ace who does not pressure the tec to oversell changing out good parts.today its hard to trust svc companys you can trust Ace. read more

I like some of the reviewers had poor service and customer support. Ace checked my homes AC system before I purchased it and found the system to be OK. Once I moved in and used the system it was not working. I called Ace and they came out and told me it was going to cost $800 to fix. I was appalled. Plus they wanted me to pay for the service call even though they failed the first time to catch the problem. Lastly I called my home insurance and they sent out a different AC company. This company correctly diagnosed and fixed the problem which was incorrect refrigerant pressure. I called ACE to let them know and they said they would get back to me. No return call. I emailed them. No return email. read more

Let me tell you that Nick, the owner at Ace Heating is just awesome! I've owned a house for 3 years now and Ace has unquestionably the best home repair find since we've lived in Buffalo Grove. In our second summer living here our A/C compressor went out and Nick came out and met my wife. She said he was super nice and very helpful. He gave us an amazing deal on a solid A/C unit and his guys came out and put it in within an hour or two and took away the old one. In our third winter in BG, the fan motor in our furnace started to go out. He had actually come out for the tune-up earlier in the fall (I called Four Seasons for the tune-up quote and ACE was literally half the price and I guarantee you, for better service) and we knew there was an issue with the fan motor, but since we were trying to avoid dropping the 2k on a new furnace he rigged it for me so it would last a little longer. He told me that he believed he had a used motor that he could just give me so we could put off buying the new furnace if the motor actually ever burned out. About a month or two later, the fan was done. I called ACE and they were out the next day. Nick came out and took a look at the furnace and agreed that the motor was just about done (our furnace was over 20 years old). He didn't have any used one's around, but said he could get me one for $200. Aaron and Trecker had quoted me $500 two winters earlier for the same part. He also gave me the option of a furnace that another customer decided not to take. He had to move it and gave it to us at literally 40 percent off. Nick understood our tight financial situation and we were helping him move the furnace and he was helping us since we didn't have a ton of money to spend on a furnace. He also installed a brand new humidifier at 50 percent off. And not to be dismissed were the two guys he sent out to install the furnace. They were amazing! It took them about six hours because of our funky closet area and lack of room in the closet area. They were ingenious in a number of ways while coming up with ideas to reduce the heat causing problems for the humidifier, which caused the old humidifier to crack. Just great service! I've also called him out to quote me for installing a natural gas line for my Ducane grill. His quote of $150 was 200 less than the other 3 quotes I got. Short story long, Nick and the guys at ACE have been amazing since we found them. I will use NO ONE else for my HVAC needs. He's also a hockey guy, so thumbs up in my book as I too am a hockey guy. Go Hawks!!! Seriously though, if you have any questions about ACE don't be afraid to shoot me a message as they will have my testimonial whenever they need it. He takes care of people the way a business should take care of people. read more

This business gets 0 stars. My parents paid them $100 to take a look at their furnace. The guy came, took the money and left. Never fixed the problem and never returned there calls. Don't recommend them to anyone! What horrible customer service! read more

I've called the ACE company for a capacitor change, since they recommended it last fall when they performed a combo cleaning of our furnace/ aircon. When Jeremy, the service tech came over our house, I mentioned that the air-conditioning may not have been cooling & if they can check it. This guy started getting agitated as to why I haven't called the office to mention that, stating he's "too busy & doesn't have time for this. I'm only here to change the capacitor!" He was loud, arrogant, & just rude talking to me IN MY OWN HOUSEHOLD! It very unnerving & made me feel like I'm imposing on his precious time coming to my house where I pay them for their services! It was shocking! VERY POOR CUSTOMER SERVICE, Indeed! I called the office right away to relay to them what had transpired. I talked to the owner & he said he was going to make things right & that his employees are just overworked. HE NEVER DID CALL or TEXT me after our conversation. So disappointing!!! read more

Good experience with a furnace replacement. Quote very competitive. Nick was a pleasure to deal with - very patient with questions and explaining details. The installation guys went the extra mile, professionally rebuilding an old, sloppy "weekend warrior" humidifier installation even though it wasn't part of the bid. Very satisfied with the result. Recommended. read more

Amazing company! I cannot fully express how impressed I was with this company! Our AC unit went out on us and ACE was very prompt in helping us fix the problem. Since our furnace and air conditioning units are 20+ years old, we decided to go have ACE replace them. ACE was honest and competitive with their pricing. ACE will be the only company to touch our HVAC unit! read more

We woke up this morning to have our house cold. The inside temperature was at 60*. A friend referred me to Ace Heating and Cooling, so we called. Nick was out here really quickly and got the furnace up and running (and the house warm, YAY) in record time. He is really, super nice. We will definitely refer him to our friends and family and will be using him for all of our other HVAC needs. You absolutely will not go wrong with calling Ace. read more

We got a new hot water heater installed. We called one day, and it was installed the following day. Their pricing was competitively the best in the area. Nick and Mike did a great install job. They took off their shoes in the house and put down spill rugs on the basement stairs just in case. They did a meticulous install. Everything was cleaned up thoroughly before they left. Both guys were courteous and nice. I highly recommend Ace Heating and Cooling. P.S. Ellana in the office was very polite and had great people skills. She answered all my questions about water heaters. She really knew her stuff. read more

Professional. Reliable. Kind. Knowledgeable. I can't say enough. Jeremy came out and replaced the compressor on my unit and had the unit running in no time. I HIGHLY recommend Ace, and you can't beat their prices!! read more

Do NOT let this company scam you like they did to me! Their "combo" coupon draws you in and then they find something else wrong (when there is nothing wrong!). They also did not hold up to their "senior" discount. When I called them out on their way of doing business the answer I got from both Alana and Nick was "we don't do crazy"! All my suspicions were confirmed by a second opinion. read more

Their furnace tune up price is a deal! Jeremy was thorough with the standard tune up for my furnace. He was honest when answering all of my questions about the remaining life on our aging furnace. Would use again for my AC and heating needs. read more

I used Ace in June of 2014. They installed a hot water heated a April Air 700 humidifier. The problem was with the humidifier. When we turned on the heat in the Fall it worked for a while then stopped working. I called ace and they sent over a repair person. He did not know Ace did the installation . He immediately said the humidifier was installed wrong. I then said well it was purchased and installed by ace. His jaw dropped and said the controls were not set correctly. I said I set them according to the instructions in the manual. He increased the setting on the humidifier and it started to work. He then handed me a bill for $79.00. I had a fit. He left and said he had to bill me a service call because everything worked. He left. I called April Air and they told then about the installation and they in fact said it was installed wrong and the humidifier should have been installed lower and the humidity controls should be at least 6 to 12 inches above the humidifier and to compensate I would have to turn the controls up higher than the manual called for, but they suggested that it should be reinstalled to work properly. I called Ace (Nick) and he argued with me and said he would not give me a refund for the service call and would not fix the installation. Now I paid good money for the unit and it is not working properly. I feel one of their repairmen admitted it was installed wrong and took a picture of what was done and Nick saw the picture and made excuses why he could not take care of the problem and than told me not to call again. Those of you that gave them a good review, I hope you don't have a problem with their work and expect them to make it right. read more

Great company and Nick was amazing. I had him service my furnace in the past and I can tell you that he is honest, helpful, and does great work. I added his company as a contact under HVAC Repair because I wouldnt use anyone else. read more

I wish I would have read these reviews before my wife and I hired Ace Heating & Cooling. We could not be more displeased. What began as a simple job more than doubled in cost. Then they abandoned the job (it still isn't finished), and the work they did complete was absolutely awful. If I could post pictures here I would, as that would tell you everything you need to know about how they do business. Don't make the mistake we did. Use any other company. You literally can't do worse. read more

Ace had installed a Humidifier on our furnace in 2011. The workmanship was poor and we had several issues with it. The last time we had an issue - March of 2014, Nick came out, told me that he needed to replace the relay but was leaving for vacation in a week and the part might not arrive in time. I tried to contact them for 7 weeks and left several messages but they never called back. Nick had left this unit a complete mess with disconnected wiring (not safe). Eventually I just gave up and looked at the unit myself. The problem was the Humidistat and not the relay. It was an easy fix so why he couldn't figure it out or return calls is beyond me. He talks a good game but obviously doesn't know what he is doing. I'm sure the 5 star posts are friends and family as well. His service and workmanship have been poor from the start, not including this final issue. read more