Everything about dealing with this company was a relief after previously working with the big hvac…read morecompanies. They really earned my trust and while I didn't end up doing anything significant with my hvac for now (since they, compared with the big companies, confirmed it was in good shape), I will absolutely go to them for big replacement tasks etc in the future.

Phoenix started off strong. Then, customer service and communication went right out the window. I…read morehad a pretty major job; $12,000 worth of work to be done. Each time Anthony was scheduled to come out, the appointment was missed, there was NO communication to let us know nobody would be showing up and no follow up on their part. On a Friday, we had a meeting scheduled for the work to be done. As the window for our appointment came and went, we had to constantly call for information. Nobody came out. AGAIN. The following Monday we were not afforded a follow up call about our job, and for the rest of the following week NOTHING. Wow! Really disappointing. I would say a really pretty crappy way to do business. Was forced to take my business and money elsewhere.

All Temp Heating & Air Conditioning has been fantastic to work with. They've installed our furnace,…read moreair conditioner, thermostat, and humidifier, and every experience has been smooth and professional. Their team is very responsive, reliable, and does excellent work. Ted R has been especially helpful--he's knowledgeable, friendly, and takes the time to explain everything clearly. It's great to have a company you can trust for your home comfort. Highly recommend!

Prompt response to my call. Paul diagnosed the problem with AC as a faulty thermostat and quickly…read morerepaired. Pricing was fair and service was top notch. Definitely recommend them to anyone and plan on using them this heating season.

Completely lazy customer service, with mixed/improper expectations. Called for 3 days, each day…read moretold would be serviced later that day. Each day, no call, no show. Excuses each time pointing to bad to be management and disorganization. On the 4th day (today) , was told someone came out the prior evening but no one was home. I was home all day/evening and was awaiting the pre-call that I was told repeatedly that I'd receive, so I wasn't sitting by my door waiting for someone to knock. When I explained I got no call, they read back the phone number they had, which I had repeated every time I called, and the last 4 digits were swapped. The rep just said, "Oops, that's the problem then." Yeah, no one read call my number to confirm and recommended they start doing that after the rep gave another excuse of "receiving so many calls to their office." When I asked to get priorized today as my young child would be coming over for the weekend today and was told they could "try, but..." and when I explained this has become ridiculous they defaulted back to saying "no one was home last time we tried" and I referred back to THEIR expectations set that they would call when ON THEIR WAY, then why still show up when no one answered because they called the wrong number? The rep got incredibly irate and aggressive and I asked if I should call another company since they can't seem to keep up/adhere to expectations, to which she yelled "yes, I think you should" be hung up. I know this is the hot season and it's busy, so give proper expectations, confirm you have correct contact information, keep your customers updated and for God's sake, take accountability and hold your temper... Unprofessional, unreliable, incredibly unpleasant company to interact with.

I called for furnace being out, within 1/2 hour Brad was here inspecting and reset the furnace!…read more I'm very happy with the explanation and quickness of response by Air Management and service by Brad!! Thank you!! Diane Schirmer '

Our furnace went out late at night, we called Kooch in morning and they came out right away. They…read morereplaced pc board and gas valve two main parts that should do it. Did I pay to much? how am I suppose to know, I want heat I pay I get heat. The wife kept smelling gas, I lost my sense of smell. So she called Nicor Gas they came out right away. They tested and We had to leave the house immediately. Nicor air out house fixed pipe and let us go back in house. I have not received a bill from Nicor. It will not let me post unless I select a star rating. But I'm rating two company's, OK I will go 5 stars for Nicor they came right away ,fixed leak and haven't billed me.

Coldest night of this winter season and came home from work with no heat!!!! Thankfully Kooch…read moreheating and cooling was able to get to our place in less than an hour and get our heat up and running! Very thankful for his service! I would highly recommend him!

I am extremely disappointed with my experience with this HVAC company…read more I originally called them because I was having an issue with my outdoor HVAC unit. After looking at it, they told me the unit was bad and needed to be replaced. I trusted their recommendation and paid over $3,000 for the replacement/repair. The work was done quickly, and the system worked fine for about a year. This season, the outdoor unit stopped turning on. I had another HVAC technician inspect it, and he told me the issue was caused by a hole left in the welding during the installation, which allowed the Freon to slowly leak out over time. Because the Freon was completely gone, the repair is now much more expensive. To be sure, I had a second technician inspect it as well, and he gave me the same explanation. I reached out to this company to discuss the issue. They answered my first call, but after that, my repeated calls and emails have gone unanswered. That is extremely frustrating, especially when the problem appears to be related to the installation work they performed. My sincere advice is to be very careful before hiring this company. In my experience, they did not stand behind their work or properly respond when I needed help after the job was done. I am very disappointed with the quality of the installation and the lack of customer service afterward.

Outstanding service and outstanding crew! I went through 5 contractors to replace my furnace and I…read moream so happy I chose this team! Better Climate Zone you all are a great team to work with and I look forward to doing business with you in the future. I also plan to share your contact info. with family, friends, and co-workers

This is by far one of the best HVAC providers in the Chicagoland area. Their quality is top-notch…read more They try to take care of their customers like family. My cousin was really in a pinch and didn't have heat during the winter. When calling atomatic they responded right away. They came with a lot of facts and did whatever they could to restore heat as soon as possible. We opted to perform a furnace replacement with an AC unit. The residential team fitted in the next day after finishing one of their installs working late and taking time away from their family to make sure that our family had heat. Jake stonehecker is a nice technician and was super helpful throughout the entire process. They even store materials back at their shop while we waited for the weather to change to put the AC in. You definitely get what you pay for with this company. We really feel like they did the job right and that's what matters most.

I own my condo and one more condo for an investment in my condo building. I reported to managment…read morethat my tenant did not have heat. The management company sent out a tech from Atomatic Mechanical Services, Inc. I told the tenant to let me know when he arrives, so I could be present. I met him, he looked around, and he said he had to leave and come back. I told him to please call me when he retured, as I'm the owner and I want to know what is the problem. He came back, he did not call me as I requested, the tenant let him into the condo and he did work without my authorization! I was charged $606.15, without giving my go ahead to do the work! I would have, at least, gotten one more quote. This is a terrible way to get business!!

Furnace wasn't clicking on when we turned thermostat to heat, although fan would run. Since they…read moreservice our condo bldg, I called Unique in Libertyville. We thought it might be the thermostat so we bought a Nest thermostat and thought the service man would install it. When he came he checked furnace and thermostat and agreed it was the thermostat that needed replacing. I mentioned we had purchased a Nest and asked if he could install it. He didn't seem to think the Nest was compatible. He said he had thermostats in his truck and brought one in, it was a simple Honeywell thermostat. I asked how much it was going to cost, he said $600.00 for thermostat and install. We said no, too expensive. He charged $173.00 for approx 20-30 minutes of his time. I wrote a check. I called another company and had another serviceman come to give me a quote. He took a quick look at the furnace and thermostat and said "there is nothing wrong with your thermostat, it has not been set up correctly." He made a slight adjustment and lo and behold the thermostat is working perfectly! Nice to know there are still some honest people making an honest living. I will call this company any time and trust what they tell me. One thing I didn't mention earlier was that the furnace and thermostat was working last winter. However this past summer I did have another serviceman from Unique come to check if it would be possible to have a humidifier connected to the furnace. I can't say for sure that he touched the thermostat. He may have changed the setup and left without changing it back? Can't say for sure, but mighty suspicious Since we never mess with the setup. Either way, the serviceman from Unique was either totally incompetent or dishonest and just trying to sell me a thermostat for $600.00. I called the company several times, but they never respond. I will never use them again or refer anyone to them. SM

We had a string of AC/furnace issues right when we moved into a new home and didn't really have a…read morego-to place to call yet. After a string of OK service, my parents recommended Unique to us. The tech they sent out took the time to show us what exactly was wrong (a blown motor capacitor) and the different failure modes to watch for. He left us knowing more than we did before and feeling confident that they value repeat customers (which, of course, we'll be).

Another good experience they sent out tech she immediately identified issue, replaced part after…read morequoting me and air is blowing cold again asap. TY!

We have been using Alan Energy services for many years. We have found the tech to be very polite…read moreand professional. We subscribe to their year round clean and check service for both the AC and furnace, and have been very pleased. Their prices are fair and the response time is very quick. One time a plumber cut through a furnace exhaust, causing carbon monoxide to enter the house. When the fire truck came out and found the problem, I called Alan Energy Services immediately, they came out within minutes- even before the fireman had left out home. Alan Energy Services quickly fixed the problem. We love these guys. You will too.