Great work & service! Prompt to answer messages, called and confirmed appointment before coming. Quick and efficient to complete the job. Recommend them. read more

Gino and Saul were great! They fixed a leaky/dripping shower faucet with a quick response on a Saturday and explained everything in detail. They were able to save the fixture and in turn saved me a lot of money. Very professional and courteous. I would highly recommend them. read more

Prompt. Addressed the concern clearly and work was well done best we can tell. A bit overpriced for what was actually done though.

I had an issue with my kitchen faucet. In particular, only the hot water pressure was really low. Not be a plumber, I was perplexed. So, I called Excellent Plumbing. The gentleman who took my call was very polite. He asked me a few questions and made some suggestions, which prompted me to point out that I've done some basic stuff, like install a faucet. Once he found that out he immediately told me not to waste my money on having them come out and he basically told me what I should do I went home, followed his recommendations, and fixed my problem. At the end of the day, Excellent Plumbing helped me help myself and it only cost a few minutes on the phone. Given this kind of service to a non-costumer, if I ever have a plumbing issue again, I'm gonna call 'em back. read more

Very efficient. Was a quick job as he had an emergency to get to. I had requested a kitchen faucet install & check on a possible leak in the toilet in the bathroom but only the faucet got done. read more

The timing and quality of the work was excellent. When I called Excellent Plumbing they were here in a half hour. The job was completed within the hour. The cost was reasonable. read more

Gino has done several plumbing repairs for us. He recently replaced a Water supply line that was leaking. He also replaced my old water heater. I highly recommend Gino and his company. He is reliable, always available and takes time to explain the work to be performed. read more

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We had an outside spigot that was broken. Our usual plumber told us it was too old to replace it and the parts are obsolete. We didn't buy that so we found Excellent Plumbing and Gino dispatched someone asap who replaced the spigot with no problem. In fact he had everything in the truck so no "obsolete" parts had to be ordered. Live and learn, lol! In addition, they installed a much-needed shutoff valve under the sink. Fast, friendly, fair priced. Excellent Plumbing lives up to its name. read more

One week later, pipes came loose while washing dishes and soaked my kitchen floor. You can see by the photo, the j bend of the p-trap was installed backwards and the strain on the pipe, after a week, worked it's way loose. Yes, I need to someday lower the wall pipe to get better drainage but to just swap out the garbage disposal, I shouldn't have leaks and be up sold a $1500 fix. It was not a pleasant phone call to Gino in the morning and I have had someone else fix my issue. Unfortunately, this will not be my go-to plumber. read more

Excellent Plumbing - Clearly installed the p-trap backwards. Released the nut and there was a 1" misalignment of pipes. - Plumbing Near Me - Lake Zurich, Illinois

We needed new sump pumps and also the original owners of our house glued the sink pipes together. They came out the next morning and fixed everything. They were very kind and very professional. read more

The finest! Super professional.. Excellent work! The best company we have worked with..and nice people! read more

Such a quick and smooth process. Had an issue with a running sump pump - Saul came out and did a great job-not only fixing the problem, but explaining what happened and suggesting ways to prevent the same thing from happening again, avoiding the need for future calls/charges. Highly recommended! read more

10-11-23 I really appreciated the fast and great response when I called Excellent Plumbing! Gino was able to accommodate a fast repair for me and he provided quality equipment and excellent workmanship! I highly recommend Excellent Plumbing and would use them again anytime! Rick B read more

I called Excellent Plumbing for a sump pump issue one evening, and Gino came out the next morning. Gino called before he arrived, saying he was going to be a bit on the early side, which was fine with me. He shows up, very friendly, very communicative. He inspects the pump, and unlike most contractors, explains the mechanics behind the issue. He was honest and told me that the pump was older, but wasn't pressing me into buying a new one. I opted out of buying new since my older one would do fine with some monitoring, and he kept his very friendly demeanor and left without charging me. Its rare to find contractors that are 1) friendly, 2) prompt, 3) experienced, 4) well-versed, 5) fair, 6) non-pressure. Gino is all of these and I would recommend this business to anyone. read more

My regular plumber was booked up and I had a clog causing a backup in my laundry room. My call was picked up immediately and Gino arrived earlier than expected. A text was sent when he was on the way, which I appreciated since I have dogs. He took multiple approaches to clearing the blockage and was successful. Very professional and I appreciate his utilization of technology. read more

Fast service. Gino came out within an hour of me calling. I got lucky but he was fast, knowledgeable, and worked in a neat manner. Wore mask and booties. Fixed a clogged drain and rodded out 50' of sewer line to make sure we were all good. He even fixed a slow drain in 2 minutes as a bonus without extra charging me. Nice touch. I am a firm believer in a high star review on Yelp and they didn't disappoint. Happy to have them in my gang of repair folks when needed. Thanks guys! read more

The great reviews of Excellent Plumbing are true! Our realtor sent an urgent text saying we needed to fix an inoperable sump pump in the basement of my parent's house we are selling. With the melting snow, I needed someone to come out asap. I called 5 different plumbers and the earliest appointment I could get would be the next day or they would charge a crazy fee to come out the same day. Excellent Plumbing took my info and they called me back within 20 minutes and told me they could be at my parent's house in less than an hour. The guys were prompt (I was late, lol), they were professional-wore masks and shoe booties. The sump pump was dead & needed a new valve. They told me they could get the job done within 15 minutes and boom they got it done within that time. I thought I was going to be there forever and was in hurry to get my daughter to her practice-no worries with Excellent Plumbing! Before they left they made sure to explain what they did and made sure I saw the sump pump working-awesome! Their receipt provides a 1 year labor warranty and also provided the warranty for the equipment. I would not hesitate to call Excellent Plumbing if I need a plumber for my house and I would definitely recommend them to anyone. read more

Excellent Plumbing - New valve - Plumbing Near Me - Lake Zurich, Illinois

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Gino lives up to his company's name. He was excellent: quick to respond, had a very professional demeanor, and did superb work on what I needed. He was even able to do the work a day *ahead* of time. When does that ever happen?? I strongly recommend him for any plumbing work you might need. read more

Gino responded quickly, was straightforward with his assessments, and acted with integrity when performing work on two unrelated jobs. I would hire Gino and the Excellent Plumbing team again without hesitation. read more

Gino was able to come on short notice to replace our water heater. He was quick and efficient. Very nice to work with. Highly recommend and will use again. read more

Will definitely do business with again and would highly recommend. Gino was very friendly, very professional and answered all of my questions. He also offered some advice and things to be aware of. Definitely a great experience and nowhere near as painful as I feared. read more

Gino came out to evaluate my situation and was very helpful in terms of explaining my options. At this time, I did not retain his services (other than a modest fee to explain to me what was happening), but I will absolutely call him for any future needs. The best part about this company is they do not try to sell you on things that may not yield the desired results or be worth the cost. You can't put a price on honesty! read more

As usual, plumbing problems - in this case a blocked sewer line - ALWAYS happen on the weekend. I frantically searched YELP and found Excellent Plumbing listed as reliable and well rated. I called, and Gino Babovich answered my call. He was professional and gave me an estimate and an arrival time of 1 - 1.5 hours. He arrived within the time-frame and got to work immediately. No muss, no fuss. He had the line cleared and had us back to normal quickly. During the process, he was extremely friendly and made sure that I understood exactly what he was doing. By the time he left, you would never have known he was there. Outstanding job and outstanding customer service!! Highly recommended!! read more

Submitted a request through Yelp to get our front spigot replaced as it had a leak. Gino responded within 20 of my request and scheduled to come out today. Kevin and Gino arrived on time and explained what they will be checking for and the cost to replace the spigot. Highly recommend Excellent Plumbing as they are quick to respond, reliable, and reasonably priced. read more

Gino was quick to respond, came on time, completed the job professionally and was easy to work with. Changed out 2 water heaters and price was competitive - especially for a last minute, weekend request. Thanks Gino and Excellent Plumbing! read more

Had sewer backup and I called them to come out and inspect the issue They came out on Holiday weekend fixed the issue within a few hours and problem is now resolved ! Can't tell you how much of a load off my back this entire experience has been I am thankful I called the right Plumber who knows what their doing! Thanks again for making a crappy day into a great day ! read more

Service Quality Value All 5-Star! Gino not only responded to a message. I left late Sunday night, but also contacted me first thing Monday morning. He was at my house by 10 AM, and not only was he on time, but he communicated when he was leaving, as well as when he would be here. He was fully prepared, with tarps, all the tools necessary, and an unbelievable attitude. Geno absolutely loves his work and and it comes across the minute you meet him. Extremely talented Plumber, as well as extremely proud of his work and what he accomplishes for his customers. I'm a hospitality guy and I'm usually very critical of any type of service work, but in the case of Geno and Excellent Plumbing there is absolutely nothing to criticize. The work was done extremely well, extremely quick and extremely neat! I was concerned about my dogs, and Geno said "don't worry I love dogs", he continued to play with them as he was working, which really made me feel good as the dogs get anxious if I have to keep them outside or in the basement. If you're in need of a plumber for any type of work, I would suggest you contact Excellent Plumbing and Geno, they will make sure you're completely satisfied. He will be my go-to plumber from now on! read more

Our hot water heaters went out on a Friday. Gino showed up the next day and replaced both heaters with a good brand for a reasonable price. I recommend this company for all of your plumbing needs. Thanks Gino. read more

Gino was very quick to reply about my water heater. He was able to install it quickly and while he was not my lowest quote, he was able to come at 5pm on a Friday and I did not want to be without warm water for the weekend. The old water heater they had to bring out was leaking but they cleaned it and I do feel they are professional and that the job was done well. read more

I called Gino to replace my 13 year old water heater and a failing leaking saddle valve that was installed improperly a few years ago by a competitor. The pipe needed to be replaced due to the location of saddle valve which was next to a sweat joint. He came within a few hours of calling and did everything same day. He also discovered upon shutting off the main that it began to leak and swiftly stopped it. He patiently waited while I dragged my feet about whether or not to replace the main along with the other work, which I ultimately decided was the best idea. All in all, he did a great job with everything for a reasonable price and was also very personable and easy going. I highly recommend Gino and Excellent plumbing for any plumbing work you may need. Always good to have a plumber you can trust that won't overcharge you or try to replace things that don't need replacing. read more

Excellent service, pricing and communication. Gino is one of the best in what he does. He was able to fix, install my plumbing problems. Easy to talk to, don't hesitate in doing business with this company. I will for sure call them for any Plumbing/HVAC issues. read more

Requested service to replace my old sump pump and Gino responded promptly - on a Sunday! Scheduled replacement the next day and Gino was helpful and knowledgeable, answered all of my questions, and arrived on time. The job done in 30 minutes. I'll use Excellent Plumbing and Gino for all my plumbing needs going forward, since this was a great experience. Thanks Gino! read more

Misunderstanding on the estimate. Satisfied with review process. Happy with the new estimate!! read more

Gino from Excellent is very professional. He showed up promptly, did the desired work, pointed out areas he could do if things didn't improve significantly, and finished within an hour. This is the second time I've used him and was very pleased both times. No problems at all. I'd recommend him. read more

These plumbers didn't excellent job and I would recommend them. Did an excellent job and we're very clean about it. read more

We had both sinks in kitchen backing up and leaking under cabinet. They came out within a few hours. Rodded. Replaced a crumbling part. Spent over an hour and everything is tight and working. Plumbers aren't cheap but I thought this was reasonable for scope of work, time spent, and prompt response. I would recommend them. He seemed no BS to me. read more

Excellent plumbing popped up on my yelp feed when I searched for a plumber, got a solid quote, he said he'd be able to get to me the day of. Great great company - I had a clogged kitchen drain line and Gino was able to get to my place within 8 mins of calling! (granted he was just passing through the area so don't anticipate that to be instant result every time). Very competitively priced (for reference - the last plumber that I had unclog a pipe charged 3 times what Gino quoted and charged YIKES!), and good honest guy to work with. In and out within 30 mins. He was working with me on a number of scheduling options and "right now" option was excellent. He determined that the clog was about 30 feet away, plugged away and done! Gino and "Excellent Plumbing" is now first on my list for plumbing issues. Very pleased with his service and professionalism. Payment made by check, but he accepts credit card (convenience fee) as well. read more

This past Saturday while babysitting for my son, the kitchen sink began draining extremely slowly. I tried plunging and putting drain cleaner down the drain with no success. I called several emergency plumbing companies. They all wanted to assess a heavy emergency fee up front plus a ridiculous hourly rate to come out to assess the problem. I called Gino at Excellent Plumbing. He responded immediately and within 2 hours was at our house. He snaked the sewer line under the sink multiple times and corrected the problem for only $250.00. What a great job he did. I highly recommend this company. read more

EDIT: I just noticed Gino responded, so I wanted to clarify that I NEVER asked for our money back. I think he forgot the conversation was recorded. ;) I was hoping for him to come back out and look at our pipe because the issue was not resolved the first time, but I guess that wasn't an option. If any additional service needed to be provided, great, we'd pay for that too, but the problem is that a pipe that was "unclogged" in a bathroom that we do not use should not be clogged after 2.5 weeks of it being "unclogged". We do not care what needs to be done, we just want our basement to not flood! ORIGINAL POST: Two weeks ago we had flooding and called Exellent plumbing. Gino came out, said our pipe was clogged and "unclogged it", we paid him $700 and he was on his way. Last night, we had flooding again, in the same spot, but worse! Our entire downstairs basement carpet is ruined. I call Excellent plumbing, "Sorry I'm just the virtual receptionist, someone can call you tomorrow morning" Tomorrow!? We are in the middle of an emergency and their website says they are open 24 hours!?! My husband goes to home depot and rents a drain auger (for $26) and uncloggs it himself. Gino calls me at 8:20am the next day (12+ hours from my original call) " You called?"..... After I let him know what happned he responds with "I don't really care what you have to say, I unclogged it, so it's not my problem anymore. You need to get a scope done. It's not my fault." He just kept going on! I was extremely caught off guard by how combative he was. I was hoping for a solution not a temper tantrum. While he was continuing to yell at me, I let him know I was recording the coversation and he hung up. I've never experienced such bad/immature/disrepectful customer service. Never once tried to offer a solution or professional help. It was blatantly obvious he knew he didn't complete his job and scammed us out of $700. read more

My toilet was clogged and I had to take it off to remove a bottle that was thrown into it. However, when trying to put it back on I found I couldn't secure the bolts to my corroded cast iron flange. I thought I needed a new flange so I got on Yelp and got a few quotes. Gino responded quickly with a quote. During the conversation, he pointed out that I don't necessarily need a new flange (which is expensive to replace) and he then taught me how to secure the bolts. With his help I was able to install my toilet back on without denting my wallet. Although I didn't use his service, I would definitely highly recommend his expertise! read more