We are blessed to spend our summers at our Inks Lake House. I can't tell you how many times we are…read more"saved" by the nearby Buchanan Dam General Store for those urgent needs that inevitably arise! The selection is surprisingly broad, meeting our needs with friendly, knowledgeable help at reasonable prices.

When we bought a house nearby, (a very rural area, at least 15 minutes away from a "town") our…read moreneighbors were quick to tell us that before we made the drive into town for needed supplies, that we should check with the General Store to see if they might have whatever it was we needed. Better advice has never been given!! It's amazing how broad her inventory is, and the prices are extremely fair! She's clearly learned what folks might need, and she stocks it, or can get it faster than you can. Need a stock pot? Insect repellent, a/c vent or a new pair of jeans? She's got them all with hundreds of other items as well. This store has become our "go to" and we will happily pass on the advice we were given to the next new neighbors.

Still the smallest Home Depot in the world basically the size of convenient store. limited options…read morebut have the basics. Make sure when you go to get pieces and parts especially if you're putting together PVC and CPVC waterlines just buy two when you need one. Don't ask why just trust me you'll be glad you did. Also if you're doing CPVC make sure you get glue that is for CPVC. You can buy glue just for CPVC or buy the glue that's for PVC and CPVC which is what I recommend that way you don't have to worry about having one or the other just use the one glue for both.

2 deliveries that i received both had cosmetic damage. the 1st delivery had a dent to the door now…read morethe second item has damage at the bottom which we will see every time we walk into the kitchen. the first delivery they adjusted the price. that was not offer today so i'm going to have it picked up and returned and exchanged $2k for crap. delivery company workers throw hands up cause they don't care not their problem

AVOID AT ALL COSTS!! DO NOT SHOP WITH THIS "BUSINESS"!…read more Worst professional experience in 30+ years! Delivered (3 days late, forcing use of first vacation day) 1/3 of several thousand dollar/several major appliance order. Still had us at end of day. Refused to reschedule piece THEY SCHEDULED WITHOUT NOTICE OR PERMISSION FOR 4TH DAY LATE FORCING 2ND VACATION DAY AND INABILITY TO PREPARE FOOD unless we called a 2nd number (after business hours) because the first rep "doesn't do that." Well, apparently none of their employees "do" much of anything including preparing, delivering, providing customer care, scheduling, communicating, etc!! AVOID!!! Use a payment method that will support you when you have to escalate!!! *and they also still have a backorder fridge/freezer not due until, at least, Saturday. Ordered all this about a month ago....and is Saturday true? With all parts?

Walked up at 6:50 store closes at 7. I left work a little early to make it in time considering I…read moreknow this store pretty well I would have been in and out less the 5 minutes. Julian or Jillian the manager or night of 1/17/23 and her crew I guess knew I was coming as they rushed to the back. Doors were locked. I waited until I could speak to the manager on staff and ask why they closed before 7 and explained ohh we close the store at 6:55 now... what a lame excuse I was even there before that. I know this is something simple but any other corporate franchise or major business that finds out they are closing their doors before the advertised closing time have a 0 tolerance policy. Think about it if this happened consistently I was probably going to have a $40 purchase and multiply that by 365 days a year if this were to happen daily that's $14,600 a year the company misses out on. Numbers add up don't they ? Stay open as advertised is all I can ask for.

The General store is a real asset to the local area. Well managed, the owner does well with keeping…read morea good inventory of parts for your house or place of business. She had just what I needed for a plumbing leak from the latest freeze. Highly recommended.

When we bought our house nearby, we were told when needing anything that would require a run into…read moretown (approximately 15-20 minutes) to always check at the Buchanan General Store first, because we would be amazed at the variety of items that they offered. Best advice ever! From sewing kits and jewelry to snake repellent and pvc pipes! Just ask when you walk in the door. You'll get an immediate, extremely knowledgeable answer!

My wife and I moved to Llano about six months ago, and I have fallen head over heels in love with…read morethis little town. And it's places like Buttery that contribute to that love. Every single time I've walked in this store, I've been greeted by staff members who are kind and go out of their way to make sure I find what I need. And they always have what I need; they have a great selection of items, and all of them are priced for value. It's just a pleasant experience, every single time. It's the kind of hardware store that doesn't exist in other places I've lived. And as long as I live in this town, Buttery will have a regular happy customer.

Filled my needs quickly with a very professional, friendly attitude.The selection of products is…read moreimpressive as well.

2 men at service desk never stopped talking to each other while customer waited to ask a question…read morefor drill bits. Rude and unprofessional employees clearly no training in customer service or products. On to the front registers and the staff situation was exactly the same. Rude and unprofessional. True Value should review this location in Burnet or close the store due to employees. Rating 1 star is too generous!

Did not want to do an exchange. Despite seeking assistance in selecting the correct color, I…read morereceived the wrong shingles initially. Upon returning to exchange them, both the salesperson and the manager refused to accommodate my request. They said they don't accept returns on shingles. As the error originated from Hoovers guidance, I believe it is unfair that I was held accountable for the mix-up. I had trusted their expertise in selecting the appropriate product, which is why I sought help initially. Horrible customer service!!!

I ordered a LG fridge (5/23/21). Received an email that said it would be delivered 5/26 AM. That…read moretime had came and passed. So I called into the local Lowe's, and they told me that this was a huge misunderstanding, they did not have this specific fridge, and it would not be available until Aug/21. Frustrated, I asked to come to the store and pick one out(I needed one). When I arrived at the store,I was completely surprised, as the first person to ask if I could use some help, I told him, and he asked me if I had called in earlier.( turns out, these guys here work together and communicate). He knew my name and what I was looking for. Donnie, showed me my options, he was extremely helpful in showing me the difference between what I had ordered, and what they could offer. Next, I met the Assistant Manger, Joe. Joe was willing to work with me on price, and completely understood the misunderstanding regarding my online order. I actually felt confident that Joe was going to see this to the end. After all of our negotiations, Joe assured me he would give me a fair price based on the fridge I had bought, -vs- the one I agreed to buy. I was then directed to the Delivery Coordinator, Jacki. Jacki was at the front register with all my info, and made the old sale/new sale happen within seconds. I am writing this review hours after my transaction between these folks. I truly have faith in the management team that works here. These folks turned a bad experience into an experience that will persuade me to drive an extra 30 min to get here. This may not speak volume to the small town hospitality you would expect, but it speaks more volume to the folks that work here, and are truly dedicated to helping a customer.

Sloooowwwwww. No one cares. Everyone ignores you. I'm not hand loading an entire pallet of…read moreconcrete by myself when you have two forklifts sitting there. The place is a ghost town. Maybe pay a little more to have a couple employees actually come to work? I shoulda gone to Home Depot.....

Once again I find myself looking for hose to pvc connections to redo my water soft plumbing. This…read moreplace has it. Also they have extremely helpful staff. I always get the help I need and I love to look around at the stuff they have. You won't find what they offer at other hardware stores. My wife also likes to look at all the home decor stuff. Half hardware store half women's boutique.

Great supplies, farrow and ball paints, great referrals for painters and more. We greatly…read moreappreciated this trusted family source for area update/remodel advice since we're new to the area in terms of owning our own home!

All women must visit here! Ok men too.. This place is awesome. They have home decor to stocking up…read morefor a zombie apocalypse. Food in buckets to cow prints for your walls. Great place to get gifts! Check it out!

From the owner: Quality customer service is our specialty! Hardware, tools, emergency preparedness items,…read morehousehold items, gifts, garden supplies, non GMO seeds, and so much more are in store for you!

I do like the staff here and it's a decent feed store with pretty much anything you need. The…read morecoastal hay is what gets me. I agree that it's hit or miss, and it feels like mostly miss.

They have an amazing selection and the absolute friendliest employees. I love going in here for…read morelocal beef and other local goods.