In 2023- I had a very traumatic experience with Ace. My water heater needed replacing, and they sent a very young, inexperienced, non-communicative man to install. He was there for 10 hours. When I asked why it was taking so long- I got blank stares, grunts, and shrugs. Dayton was slow, and I felt was clueless. In june 2024, the water heater pilot light kept going off. I called for service, but was adamant that they send someone with experience and professionalism. William came out, diagnosed the problem, retrieved the correct part to fix the issue. He was courteous and explained things to me. It was obvious that he was good at his job. So I guess it just depends on the service person they send out to your home. Not all service persons are equal in their expertise. read more

Xavier was a good plumber and took care of replacing the inlet water line valves for my washing machine. He was attentive and even unplugged the hot water circulator without my mentioning it before he turned off the water. The work is top notch. Thank you Prices will give you a heart attack. I do believe they charge about 20% more than a regular local plumber. I will shop around next time. I just thought the price was WAY TOO HIGH. Thank you read more

Great company. Had my heating and cooling replaced. Joshua was very knowledgeable. I appreciate the great service. Donna read more

Dereck was especially efficient and very knowledgeable, friendly and a very nice man! He did all that was expected and informed us of issues and probable repairs! Thank you! read more

Even if they say they will install appliances (in this case a stove) they cannot. They scheduled the appointment, cancelled day of and then pushed it out one day. They showed up and the poor technician has nothing in the price book that will allow for him to charge for the install. Then they will try and charge you a $80 fee for coming out and another $80 for "diagnostics". read more

Happy to report that AZ Best came out and performed over and above our expectations. Condo had a leak on Sunday, they were out Monday morning and had repairs completed by 10:30am. Stephen did an excellent job and we were all Impressed with his work with copper piping. He also located and fixed another pipe that was headed into leaky territory and we thank you greatly for that! read more

ACE Home Services - Before - Septic Services Near Me - Sedona, Arizona

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My service today was more than I could've expected. My service guys were great and explained everything to me. Very pleased and will definitely be recommending. read more

Sam Collins was very personable, polite and professional. We had a very weird plumbing problem that caused our upstairs plumbing to whistle, but there was nothing causing the downstairs plumbing to sing. Sam was stumped at first and admitted it, but after checking with a few people, the problem was fixed. Most likely something (a leaf) got into the roof vent and caused a partial blockage that affected water pressure. Weird, but problem solved. read more

Sam was wonderful! Very quick response and fix! We've had good experience with AZ Best Plumbing, now ACE.

Sam Collins from ACE was excellent to work with! On time, extremely knowledgeable, friendly and a great guy. He diagnosed my plumbing issue immediately, explained the problem to me and fixed it right away. I would highly recommend Sam and ACE to anyone who has plumbing issues! Jim from Sedona read more

Do NOT use this big company who doesn't care about you. Unfortunately, our water heater broke over the weekend and I couldn't get a hold of any local plumbers. This company told me someone would be at our house between 11am-1pm. Got a call at 1pm saying the guy would be there at 1:30pm. I called them at 2pm and they told me sorry, he will actually be there at 3pm. I waited at my house until 4pm and called them again, very frustrated, and they said sorry, we'll see what we can do about this. The guy finally arrives at my house at 4:50pm, spends 15 minutes trying to fix the water heater. Then leaves and emails me a $5200 estimate for a new (NOT tankless) water heater. Rightfully so, I called around for second opinions. Got connected to a friend's local family owned plumbing business in Flagstaff and they said this is what these big companies do. They are installing a new water heater for us for $2200. Do NOT make the same mistake I did. Find a good, kind local plumber that cares about you and the job they do. Will absolutely never be calling this company for anything ever again. read more

You get what you pay for. Had an emergency, water regulator blew out from excess pressure from Az Water. They came in and installed a new regulator and a ball valve on the line. Great work but expensive. Happy with the results. read more

Yesterday I reported 2 dripping faucets to AZ Best Plumbing. A plumber came by and I asked if he was going to fix them as he brought nothing to the door. All he had was an iPad/laptop. He said he needed to take a picture of the faucet and forward it to the office so he would know what cartridge he would need. My response was, "if you needed a picture to get parts for this, any customer can send a picture so a plumber comes prepared to do something simple like fix a leaking faucet". Needless to say - and very interestingly, he produced a quote immediately with the brand of faucet - so the bit about sending a picture elsewhere to know - just does not ring true. This visit to take a picture is charged at $59.00. Well that is only part of the story. My quote was $715 which included a $65.00 discount. Great. I could purchase 2 very nice complete sets of bathroom faucets for this. End of story is - nothing like an outrageous quote to propel someone into the plumbing world. A uTube video, a couple of tools most people have on hand, some WD40 and Lime Away - 2 cartridges from Ace Hardware at $9.99 each and I have 2 faucets that are not leaking. Do not give in to feeling helpless and trapped by such outrageous costs, look at it as an opportunity to learn something new. You will be empowered, and enjoy many more fabulous nights out for that money. I am 75 years old and a woman!! read more

I was impressed that my technician today ("Billy") was able to diagnose and repair my air conditioner quickly! He was also able to get me a discount on a new capacitor. Great service and reasonable prices. This us my third experience working with Ace - they are my go-to air conditioning and heating pros. read more

Ok now I'm very pleased with AZ Best! After almost a month...apparently a big leadership transition in the company...I now have a fully functioning toilet handle. Chris was great & the admin staff took care of me. Thank you for living up to your company name. I'll definitely recommend read more

Called ACE on Thanksgiving weekend and they were very responsive. Good communication and their repairman James was very knowledgeable about my problem and had it repaired on Monday. Very happy and will use them again. Not cheap but if you need service quick they will work. read more

Extremely expensive. Almost twice the amount than any other plumbers in Verde. If you have the cash it's worth the money. But always get a second quote when using these guys. read more

Josh was very helpful and his service was very cost-effective. I would call him again anytime.

The plumber, as soon as he arrived tried to tell us our copper water line to the dishwasher needed replacing, when he was hired to change a faucet. There was NOTHING wrong with the line, no leaks etc. My husband and I asked why and he had no answer!!! He just wanted another 250.00 charge. We told him that the copper line was fine and he seemed upset that he hadn't talked us into more plumbing. $$$$$ Called company to explain concerns and never got call back. Beware. read more

This afternoon I found a wet area on the carpet and soggy drywall along the bedroom wall that is directly behind our shower! I had renters arriving in 2 hours and was in a total panic. I called AZ Best Plumbing and the lady that answered heard the panic in my voice and immediately stated she would get someone over right away. Within 15 minutes, James K. arrived to save the day! He was calm, knowledgeable, and fast. My issue was resolved within the hour. I am very grateful for the amazing service as always! I have used AZ Best for years! Thanks for all you do. Highly recommend! read more

We all laughed when the toilet in the guest bath was bubbling....a scene from Harry Potter? No, a decade of sludge. Fortunately, AZ Best came to the rescue and worked for a looooong time to clear things up. The technician (wish I knew his name for kudos) was polite, knowledgeable and professional as was his uniform. Note: This took place in August 2018. read more

Took a long time to get a call back. In the meantime had another plumber call, quote without having site inspection, and schedule. Will have work completed soon. read more

5 Stars to TJ and the team (Keith, his supervisor, and Andrew) at AZ Best Plumbing. We needed a water heater replaced quickly as we were leaving town for a month. To install the new unit, major reconfiguration was required which created multiple installation issues. TJ stuck with the job until 7 pm and was so determined to make sure everything with the new unit functioned properly. We would highly recommend AZ Best Plumbing. read more

Needed a tub faucet replaced and Best plumber got the work done fast. He was very professional and answer my questions regarding other plumbing issues but I was blow away by the charge.....even with senior discount I felt way over charged. read more

This Company was awesome at responding immediately to an emergency call! Our water was off and needed assistance fast. The office was friendly and scheduled a appointment right away. Mike James was knowledgeable, friendly and quick I would use this company again! Thanks guys read more

All my regular plumbers were booked so I decided to call some plumbing companies I haven't worked with and this was one of them. I was told by the gal who answered the call they had an opening on Wednesday, April 7, between 12 - 2 pm. I told her to hold it for me and I would call her right back. I called her back and she said she no longer had the appointment open. I reminded her that I had asked her to hold it open for me and she said "sorry but we had an emergency come up" so now I will continue down the list looking for another one but that didn't impress me much and felt compelled to share my experience read more

Customer service was 5 star, best I have encountered in a long time and I deal with service people on a regular basis. For the downside, price was outrageous!!! I live in Los Angeles and am used to paying higher prices but nothing what AZ Best, I was charged for a 20 minute quick shower drain de-clog, $291.00. Seriously beyond outrageous, especially when I pay a plumber $60 cash to snake a drain in L.A. For this reason I will not call them again. read more

We needed a leak addressed under our bathroom sink, and needed a washer/dryer hookup that required some new parts. Tevin explained the work he was going to perform and provided an upfront price. The whole process was smooth from start to finish. Tevin was a polite and professional young man and got the job done quickly and efficiently. I would use AZ Best in the future for any plumbing needs. read more

In late March, a plumber from AZ Best performed some work on two showers in our house. A few days later, we discovered that the plumber sawed through the drywall into the room on the other side of wall. Then two weeks later, we discovered that the two shower valves the plumber installed were installed incorrectly. By that time, the showers had been retiled. We had to have the tile company remove tile in one shower so that a new plumber could reinstall the valve correctly as well as cut an even larger hold in the dryway to reinstall the valve in the other shower. Then the tile company had to reinstall the tile in the one shower. While this has been going on, I have been attempting to get AZ Best to acknowledge the poor issues and help compensate us for the retrofitting work that had to be done to fix the issues (reinstallation of valves, tile removal and replacement, and drywall repair). It has been absolute crickets - no response other than one customer service person promising to come out on a given date only to not show up. Two calls placed to that person's manager - neither of which have been returned. Even worse than the quality of work is the absolute lack of customer service. I am now looking into filing a complaint with the Arizona Registry of Contractors. read more

I'll definitely use them again. They had to cancel because of the snowstorm (who can blame them), but came two days later, which was fine with me. Reuben did a great job of fixing my hose bib. Very professional and cleaned everything up before he left. The only reason it's not 5 stars is because I felt the price was a bit high. The price of living in Sedona, I guess. read more

Fast and friendly service! Next time I will not try to fix it myself I will call AZ Best Plumbing first! They made it so easy and Michael was great read more

Their plumbers are very capable and professional and get the job done without hassles. They show up on time. They are not the cheapest but you get what you pay for. I am confident with the quality of their work. Will use again. read more

Without going into a lot of detail, I used them for after hours emergency plumbing services and then a follow visit for some recs on how to avoid similar issues in the future. From start to finish my experience was simply outstanding. My experience with AZ Best Plumbing is why I am glad Yelp exists. I experienced exceptional customer service and a work product I am very pleased with. No reservations about recommending them to others. read more

Their name says it all. I needed a water heater quickly replaced and they worked in the assessment visit, then had the unit ordered and installed the next day. Professional, respectful of place, there was no fuss or muss with this company. Above and beyond service, there is not any one else I'll call in Sedona. And their price was 1/4 of the cost quoted by another local company. Definitely an honest company. read more

Bryan responded very quickly when I contacted AZBest for an estimate to do repair work on my septic system. We scheduled an appointment the very next day. Before the end of the day I had a bid emailed to me. The equipment operator Vincent was very conscientious about getting it done correctly. I'm very happy with the completed job. I had talked to 4 different septic companies in the Verde Valley. I'm confident that AZBest was the best choice. I highly recommend and I will be using Bryan and AZBest again. read more

One of the best plumbing companies out there, Sedona or otherwise. In dealing with both the owner and the technician Joseph I've been impressed. We had Joseph over to do a lot of work on our house - Two new sewer clean outs, hydrojetting a clog, fixing a hose bib in the wall of the house and discovering a broken sewer connection while installing the clean out. Throughout the day going in and out of the house he was professional, kept our place clean, kept us up to speed on what was happening and you could barely notice where he had dug up the yard with rocks. All with a good price! The 19 year old water heater is next and I won't hesitate to have them do the work. read more

The other five reviews on Yelp must have been made by friends of Bryan as we are forced to use AZ Best Plumbing by our insurance company. Bryan was unprofessional and rude from the very first time he called. I was trying to explain to him what was going on with our plumbing and he would never let me finish a sentence. I finally asked him, "will you please let me finish my sentence before you start talking over me." That didn't work, but when I finally became really frustrated and asked for his name he hesitated and began to behave more appropriately. We set up an date for the following Friday as my husband was going to have to drive five hours to meet with him at our home in Arizona. This morning, Friday, my husband called AZ Best Plumbing to find out when they planned to be out. Unfortunately, Bryan answered the phone and he was true to form and was rude and unprofessional to my husband too (and I just thought he was nasty to me because I was a woman!). Bryan said our appointment had been canceled because they had called the day before and couldn't reach anyone. I checked my cell phone and there was no call from them and when I checked the caller ID on our home phone it showed they had called at 4:15 pm, but they did not leave a message. It is hard for me to fathom why a message was not left especially since I specifically told Bryan my husband would have to make the long drive from Las Vegas to met with the plumber. All I can say is we hope the plumber who comes out to our house is more professional and courteous than Bryan. Plus. we hope they do a good job too. Don't call AZ Best Plumbing unless you want to be abused over the phone. read more

This company has been my go-to, solid, plumber for the last 4 years so I trusted them already, but this was my first time using them for a remodeling project. The project consisted of completely ripping out old, outdated fiberglass shower/tubs/glass doors and doing a complete custom tile rebuild in 2 of my bathrooms. The master was a tub/shower combo and the guest bath was a doorless, walk-in shower. They partner with you from start to finish, work hard to really listen and understand your vision, as well as offer valuable expertise and guidance that is reliable and truthful, ensuring that the choices are always in the best long term interests of the client in terms of safety, durability, performance and cost. It was such a huge relief to know that I could count on them to help make sure I was selecting the right solutions for my home and my budget. Together we created something really amazing and I couldn't have been happier with the end result! Super courteous, ethical, highly professional and excellent craftsmanship. Their pricing is very fair and the quality is off the charts. The work turned out way better than I expected and surprisingly under budget even after a few revisions. Given a choice, I wouldn't use anyone else to coordinate any kind of plumbing related project. If you want someone you can trust that will do it right, for a fair price, this is the company to choose! read more