Amir was extremely helpful, efficient and professional throughout the entire rental process. Will gladly rent a car from this location again

[Ace Rent A Car / Drivo Rent A Car] Coney Island Avenue -- False Confirmation & Gatekeeping 1 star. They'll tell you your car is "ready and waiting" even when they know it's damaged -- then block you from anyone who can fix it. The 30-Minute Lie: My pickup was 6:00 PM. I called at 4:30 PM to confirm my SUV was ready -- they said YES, come get it. I arrived at 5:00 PM, paid in full, and immediately after taking my money they told me the SUV came in damaged. They knew for that entire 30-minute window (or longer) that the car was damaged, yet confirmed it was ready and let me pay anyway. Then stuck me with a Toyota Camry downgrade and I missed my $250 Sunday tour with my kids. Management Blocked Everywhere: On-site, they refused to get management. Corporate? Same thing -- rudeness, blame ("you came early"), and refusal to escalate. It felt like a system designed to keep customers away from anyone with authority. I had to force my way through. The "Fix" That Came Too Late: After my trip, I called back and refused to speak to the representative at all -- just repeated "management" until they transferred me. Only then did I get: 20% total discount (bumped from 10%) Immediate deposit refund (not the 20-day hold) $50 gas fee waived Management tried -- the immediate refund and gas waiver showed they recognized the failure. But 80 in credits doesn't replace the250 non-refundable tour or the Sunday with my children that their lie destroyed. The solution came after the damage was done, and only because I bypassed their gatekeeping system entirely. If you rent here: Confirm your car status before you pay. Once they have your money, you're trapped in a system designed to wear you down until you give up or force your way to someone with authority. The location didn't save my trip -- I had to salvage what I could after the fact. Avoid. read more

worse experience I ever had people do not rent from these people. They are the worst. They took my money and didn't give me a refund because I didn't have insurance on the car . I only needed the car for a couple of hours I figure I didn't need insurance so they said that without the insurance was not able to rent the car I told them to cancel the reservation and give me my $163.89 refund and they never did this is a rip off taking ppls money like this is no good at all read more

We rented a car from Ace in Brooklyn, and it was a fast, and smooth checkout. All we needed was our credit card, license, and picture of our insurance. Abdul was very friendly, and got us out of there in less than 6 minutes. read more

Have rented from this company several times. This time I returned the car and was charged a $150 fee for "smoke". I do not smoke and neither does my wife. I call to inquire and the story changed, now they tell me it was "dirty" because of a little bit of dust/dirt that is unavoidable after a 4 day rental and a straw wrapper in the center console. Representative hung up on me when I called to inquire about it. The rental agreement says I may be charged "cleaning fees if returned substantially less clean." Is dust and a straw wrapper worth a $150 cleaning fee? I hope that fee was worth losing a customer for good who has spent thousands with them in the past. read more

Great car rental in Brighton beach. Joe and Azam behind the counter always take great care and provide the best service. Definitely recommend. read more

Wow! Ibrahim made this process so quick and easy! He was extremely helpful and accommodating. It's not a matter of if but when you come... make sure you ask for him. read more

5 Star experience again with Ibrahim! Brighton Beach location is my go-to place. Excellent service and great cars. Highly recommend.

great easy check in/check out. staff are especially helpful. car runs great and nice and clean ~ Fadila read more

I rented a car through this company from Friday Sept 19-25th. For a road trip to Virginia Beach. I picked up the car Friday and I mostly did local driving low speed limit. Later in the day Friday when I got on the highway I noticed that the car was shaking anywhere near 60 and the brakes would sputter especially going downhill. I called the company to tried to switch out the car in Jersey. They told me I have to pick up the new car from the original location where I got it. (Brooklyn NY) so I stopped driving the car. I got up the next morning. I drove back to Brooklyn to switch out the car. ( mind you I'm in the middle of vacation.) I reached out to the company for compensation because the car was faulty. ( someone could've been seriously hurt and I also had to delay leaving to the beach.) I requested compensation for the entire day Friday and half or all the day on Saturday. I called the company a total of four times before they gave me a 10% comp and then proceeded today that a manager did call me back, which was a total lie. I never spoke to a manager and I was now on my fifth call. The customer service representative Raymond proceeded to hang up on me after he told me that the case had been escalated. I called back and spoke to Ali, who said the case had not been escalated, but he escalated it. I received a call from Hunter at almost 8 PM. I am now on my sixth call October 1 and I still have not directly spoken to a manager or received my money back in any way. read more

This is my favorite rental place. The staff is always friendly and helpful. The cars new and clean. This is always my to go to spot for rentals and the prices you cannot beat! Today Sam helped me and he was polite. Helpful and kept a conversation while checking me in! This location on Coney Island Avenue will not disappoint you! read more

Naj was very helpful and kind. I loved my car and it had the best gas milage I have e see. I will use Ace for my next rental.

I received an email confirmation at 9:03am on a Wednesday and then received a call at 9:03am on the same day stating that they have no vehicle at all for Friday . Confirmation No.: GAS15646101. Total waste of time and will get spamed for providing my email to them. read more

They reported damage to a car and charge my credit card than put me on dnr tried to resolve it and no help there committing insurance fraud

Hello just wanted to drop a review here for Sam's great customer service experience and great help. Aida Goitia and Tony Sanchez. Also the place is so nice and clean. read more

Absolutely terrible! DO NOT RENT FROM HERE. I have never dealt with such a terrible car rental company and we rent cars all the time. Pick up was easy but they ended up charging us OVER THREE TIMES the amount they were supposed to. We got some money back but not all of it and now we are disputing the charges with the credit card company. Completely dishonest company with a staff who have no idea what their policies are and tell customers the wrong thing. Absolutely furious -- we would have flown our family rather than rent from this atrocious company. read more

I left a bad review, changed it when they fixed the issue, and now I'm changing it back because after traveling an hour and a half to pick up the car for my new reservation, I found out I was blacklisted. I spoke to someone earlier and was not informed. You should not be blacklisted for requesting help when you face an issue. read more

Great service! Amiable and efficient and the cars are always clean. The wait is short so you can get in and out quickly. Prices are reasonable as well. read more

I originally rented from Ace and they sent me to some company called Drivio which is scam company told me i had unlimited mileage but restricted where i can go. Also they made me purchase insurance which i have my own but couldn't produce it (like who walks around with car insurance) then they took a deposit that's was more then the rental and when i brought the car back charged me again. Now it's a been over a week an im still waiting for my $427 to be return. Please stay far away from this company if Ace try to send you there, i'm loyalty member to Avis,HertZ, and Six think i'll keep my business restricted to those companies read more

Rented a car for four days at ACE Rent a Car in Brooklyn (Coney Island). The location was convenient and the car was brand new. The staff was friendly but misinformed about the charges they were suppose to charge costumers. In my case I ended it up with a bill with additional charges that were not suppose to be charge. For instance, there was a surcharge for pick up/drop off airport. ACE also charged me an extra $10 a day as per price agreement contract. Furthermore, even though I chose basic car insurance, at the end ACE added a suplemental car insurance. I was able to get back some of the overcharges from ACE but it took me a while and I had to deal with headquarters because staff at Coney Island site could not help me and at one point they just hanged up the phone. I do not recommend this rental company as they don't have the personnel trained enough to provide adequate service. You may loose money using them. read more

Very easy pick up. The person behind the counter was nice and helpful, and made sure to inspect the I side of outside of the car thoroughly. Although we were late to drop off the car, we were able to leave the car for after-hours drop off, which was super easy and convenient. It was hard to find the front door of the place but the garage attendant helped out. Also showed up late for the pick up but it was not a an issue. Thanks! read more

Excellent, friendly service and a brand new vehicle! would definitely recommend and use again.