They never have the car you reserve and they won't tell you till you are there to pick up. It's always something at this location I only go when I absolutely have to not because they have the best service. I've encountered a few employees that have the worst customer service one of which was highly offensive. Beware or go to the airport location. read more

Came here for a loaner car as my car is in the body shop. Was driven to this location by Danny (summer intern) who was great and really professional. Once I got there, was met by Peter who is a manager in training and he made sure that I was in and out ASAP. Super friendly and very informative. I would recommend coming here for loaner car or rentals just because of the customer service Only thing I didn't like was that the interior of the car was a little dirty. I also do have higher standards than other people because I am a detailer read more

The reservation online is a FALSE GURANTEE. I do not like to use the term "NEVER", but it applies to my situation. What is the purpose of reserving vehicles online in advance when I NEVER receive the vehicle I reserved? The funniest experience was not even receiving a SINGLE vehicle upon my arrival when I reserved a vehicle in advance. This is an act of the Scam Reduction Act. Customers are given false hope to enter the shop, hoping they can receive the vehicle they reserved and when the customers are notified that the vehicle they reserved is unavailing arrival, the customer has no choice but to rent another vehicle that may or may not be higher than the price of the reserved vehicle. When a vehicle is UNAVAILABLE, Enterprise DOES NOTIFY THE CUSTOMER through EMAIL instead, they make the customers take a trip to this location and choose accordingly to the vehicles that are still available. I purposely Ubered to this location to rent a vehicle, does the consultant think I would Uber to the other locations when all the Enterprise closed at noon on Saturdays? It gave me no choice! It's either I rent 1 vehicle or I have none! People schedule plans to rent a vehicle and Enterprise SCREWS up the plans by not guaranteeing the customer's reservation. read more

Rented a Toyota Corolla for 5 days. The pick up was easy. It took around 5 - 10 minutes overall. Had a pretty smooth experience returning the car, Luke was great read more

AWFUL PEOPLE. LIARS AND THIEVES. I wouldn't rent from here. They stole the ez pass from our vehicle and refuse to give it back. The manager was not helpful and neither was the assistant manager. read more

I came in with a request for a last minute rental and while they were out of cars at this location, an employee drove me to a nearby location to make sure my request could be accommodated. The employees at this location were all patient with my questions and pleasant to deal with. read more

Went here to rent an SUV for the weekend. Got a Nissan Rogue. The person who helped me (and all the staff that I encountered on my pickup and drop-off) were very attentive and professional. They explained everything thoroughly, covered all the bases, and the vehicle ran great. A great experience all around. Highly recommend. read more

I rented from these guys for the first time, and it was during the pandemic. Online reservations were simple and I never needed to go inside of the office. Received a free upgrade to an SUV, and the staff was helpful and informative during pick up and drop off. I'm hopeful that the location closer to me in Bay Ridge will re-open in the near future, but for now...this is a great convenience with solid service. read more

I was very impressed with everything from making the reservation to the vehicle I was given to the pickup and return process. I may rent a car once a year at most and this was by far my best experience with any company. I initially spoke to Emily at the office on 64 st in Bay Ridge and had a contact Nolan E from Enterprises corporate office who I also spoke with as he works closely for corporate rentals for the company I work for. Both were AWESOME and super accommodating offering more than I expected. I asked for a large, clean SUV, as I was driving from New York to Virginia Beach with seven people and luggage. I was picked up at my house and brought over to the office to sign the paperwork. I was given a brand new fully loaded Chevy Surburban with 30 miles on it. The rates were great, the vehicle was outstanding, and the paperwork was done in minutes for pick up and return. Everyone I dealt with in the office was extremely polite, accommodating to all the customers and pleasure to deal with. I would highly recommend Enterprise and the Bay Ridge office on 64 street if you want a no hassle experience with outstanding customer service. If I need to rent a car in the future I will not hesitate to go back to them. Brian M read more

I live locally and do not own a car as I embrace city living and fewer carbon emissions where possible. There are occasions where I cannot get around a car rentals such as weekend trips or work trips to suburban NJ location. Typically my partner will come down from CT, we rent at our local spot and go on our way. My partner has been complaining about the change in management to which I replied, you are overreacting. You need to build relationships. I am sure you will get to know the new staff and you will have a great experience with Enterprise again... yadda, yadda, yadda(for the Seinfeld fans). I could not have been more wrong. The first thing I noticed when I walked in was an Oriental man being berated by the manager Vidal. The customer's first language clearly was not English and Vidal was incredibly impatient with the customer who did not understand what was going on. The customer came in with a print out of a car confirmation Vidal did not want to honor because the man did not have an employee ID or paystub to show him. Vidal was making the most idiotic points because any company I have worked for does not put the company name on the fob ID card for security reasons. If I dropped my ID on the sidewalk, anyone could pick it up and swipe into my office. Most people are not open to showing their paychecks with private information (such as salary) to strangers and it will not always achieve what Vidal was trying to. Many companies have DBA, so the paycheck is in the name of the parent company and not in the name of the firm they work for. In my partner's case, when renting with company code, it is a code from the benefits provider and not the company itself; hence, a reason for different names. After 20 minutes of Vidal trying to embarrass this poor customer in front of all the people waiting on line, he said he'd rent him the car if he brought proof of employment upon return of the vehicle. Now it is our turn. My partner who rents from this location frequently has an out of state ID. This opened up a can of worms because even though it is from the tri-state area (CT renting in NY) and they have called it in multiple times this year, they have to call it in again. No one answered the phone for 30 minutes and we had to wait in the shack lobby while the staff remained on hold. Vidal was incredibly nasty about the process saying things like "these are the rules", etc. To which my reply was you should be a leader and suggest a process improvement to call in an ID 1x at the start of the year. Build out technology to keep track that they have been validated. Isn't customer service your number one priority? To be honest, I don't know what the purpose is, but an even better process should be put in place for tri-state IDs in general. Knowing that we are coming in to pick up a rental, Vidal should have been proactive and called in the drivers license for verification before we arrived. Overall a nasty, person whose calling in life is not dealing with the public. Fixing Vidal will take more than managerial training. My observation is the underlying issue is an ego problem. Give a smidge of authority to an insecure person who has no intelligence and no power on anything else in life: Vidal is a prime example of what you get. Bring Aurora back is what I say... but she was so amazing at her job. Simply a wonderful, accommodating, kindhearted person. She is probably off to bigger and better things. That is what happens when you have someone good. They often move on as they deserve. I am happy for her, but hope we can find a new Aurora at the Sunset Park location or we will be saying goodbye Enterprise as our patience is running out. read more

The people at Bay Ridge Enterprise are rising to the occasion in what is clearly a very challenging time. I rented a car for a month earlier this Summer and then had two more rentals. Each time the staff handled my work with professionalism and good cheer, all the more impressive due to the crowds each time and the obstacles presented by COVID. Highly recommended. read more

Had the rental car for one day. I go out to it this morning and it has a ticket on the wind shield. The rental had an expired inspection sticker. That is ridiculous. To make it worse, I drive back to the rental place to get another car. They said they don't have any other cars they can give me. My options are to wait there as they take the car into the shop to get it inspected, or I can take the car to the mechanic myself and have it inspected, which they said would be the quicker option. So I take my Enterprise rental car to the mechanic to get it inspected. This makes me an hour late for work. This is some crap. I shouldn't have to perform vehicle maintenance on a rental car. In addition it was raining and I had an infant with me. I should have known better than to rent from Enterprise. They didnt get one star because all of the employees were very nice. This is nothing against them. read more

They gave me a car incredibly fast after i was rear ended but i highly suggest avoiding the Chevy Cobalt because a 6 foot tall person does not fit inside! I kid you not, i had to duck down inside. The mirrors are for a smaller person too so it might be best to avoid. I also got a flat on it after just two days, but the blame for that goes to the dreaded BQE, which i despise more than the snow falling outside right now! After reporting the flat the insurance took care of the costs incurred with towing (ALWAYS get insurance when renting), so no harm done! The staff at Enterprise is good and they will lay out all the fees upfront so there are no surprises. They have to be the leader in rental cars in the country because i see them everywhere now! Rent here if you must, they will not do you wrong. read more

Been coming here for a number of years. Always get what I came for, except when I get better for the same price. Clean. No troubles at all. Brava especially to Aurora B. Thanks! read more

The customer service was outstanding. Everyone there was extremely accommodating, very cool, and super helpful. We only waited about 15 minutes to get our car and they were still apologetic that it took that long. The girl Veronica and the guy outside with the glasses that hooked us up with the car were really cool. Someone should throw them a teenage mutant ninja turtle themed pizza party. God bless America. read more

Outrageous- received a phone call at 8am on a Saturday telling me that they could not honor my reservation for later that day- because I made it within 48 hours of the time I would be picking up and those reservations could not be guaranteed?? I spent the next two hours bouncing between different local Enterprise locations and the main phone number. Received THE WORST customer service - including from an agent who lied to me and when I asked why he lied told me "I have a room full of people in front of me". After two hours I finally gave up and rented from another company, which was inconvenient to my location but easy. Shocked at how I was treated by Enterprise.. have been using them for 20 years and never had an issue like this. read more

Great customer service and friendly staff. This enterprise is always a little busy, but they always make sure to get you in and out of the door in a timely fashion. The staff here is always super friendly and they are always smiling. I was upgraded to one of my dream vehicles a few weeks ago and it really made my trip epic!! read more

Lilly, Anthony, and Hilario were extremely helpful. They communicated well and got me into a car fast. All around amazing experience.

They promised that they would deliver a car , but never did . Don't use this spot if you don't want to deal with people who don't know their job . It's not not worth your time . read more

Quick, helpful, and easy- Enterprise Rent-a-Car in Bay Ridge was everything we needed in a car rental. We rented a Fiat, which was clean and drove smoothly. Checking in and out was simple and the price was what we were quoted. The people working there were kind and pleasant and helped everything move along quickly. I've rented twice from this location and both times have been good. read more

A little bit of a line Saturday closing but rather quick. Car was clean, reliable and great. Gave us a bigger car. Great customer service read more

This private company reserved hundreds of public parking spots in my neighborhood to park their dirty cars. The general public is now polluting the environment looking for parking because they can't park in these empty spots. Disgusting. read more

I had a very good experience at this Enterprise location, although when I arrived to pick up my car (on a Saturday morning) it was crazy busy and all the cars were out. When the car I reserved wasn't returned within half an hour, I was offered and took a free upgrade to a Jeep Patriot. The Jeep was cleaned out and washed before I took it. The gas tank was full. I ended up being at the rental office for about 45 minutes, but the staff was really nice and very courteous to me and the dozen or so other people waiting on vehicles. My chief complaint is that the office isn't open on Sundays, forcing customers to pay for an extra day if they need a car past noon on Saturday. read more

This rental company f^cking sucks. They keep charging your card then putting it back, charging then putting it back and they lied about the deposit I owed them and overcharged me. I will never use this fake elite company again. read more

Chrissy W provided excellent, above expected service. We took our car into the dealership for repair and they set us up with a rental from Enterprise. The arrangement was smooth. A clean vehicle picked us up from the dealership in a timely fashion. The driver was polite, was wearing his mask and saw that we were tired so he did not try to engage us in conversation. We received our rental and was on our way. The next day there was a minor hiccup from the dealership. I was worried, confused and tired from my Chemo/Radiation therapy. I called Enterprise and Chrissy was able to sort out the problem, in less than 3 minutes. I had not told her of my personal health issue, so it was not as if she was helping because of that, she was just offering the highest level customer service, regardless of who, what or why. Excellent. Bravo. read more

Update: I have yet to hear back from the regional manager at Enterprise after this location and manager, Courtney Watson, committed fraud against me. This company is underhanded and unprofessional. I will be escalating the matter as I demand to be refunded for the wrongful and unauthorized transaction. After renting here religiously for over a year spending a few thousand along the way for my small business, I am no longer returning to this location if not Enterprise on a whole. On Monday October 15, 2018, I rented a cargo van from this location. I was disappointed with the quality of the vehicle. It was a mess with animal fur/hair. Given that I am allergic to all animals, I suffered an allergic reaction before realizing the issue and paying for an interior cleaning at a local car wash. This is something Enterprise and their employees should have inspected and done themselves prior to renting the vehicle. On top of this, after returning the vehicle and having to stand through the usual rate confusion upon checkout. The manager Courtney Watson tried to overcharge me for my rental by $300 plus dollars. I then returned the key to her by resting it on the counter. She never asked for the key or completed the proper vehicle inspection post rental. I had to mention the keys. Two days later I see a charge of $275 withdrawn from my account. I call them to express confusion and was told that I was charged for a lost key. So they basically lost the key internally and charged me $275 because the keys were returned to them, my rental was closed out and I was given a receipt. The first thought that these crooks had was to run my card $275 because they feel they can get away with it after being incompetent. They did not even realize that they could not find the keys until the following day after the vehicle was returned three hours prior to their closing time the day before. This is proof of their level of laziness and incompetence. I contacted my bank and red flagged the charge as fraud. I will fight to get my money back. I will not be returning. The irony is that I planned to rent again early next week despite the filthy vehicle as this is the most convenient cargo van rental to our largest business location but after they ripped me off, they have now permanently lost a good customer. Pretty idiotic of them... read more

We recently needed a one-way rental to Florida over the 4th of July weekend. When I went on-line or called, every car rental company was booked. Enterprise of Bay Ridge, Brooklyn came through for me. Big time. Before the weekend, I went down in person to see if they could help me. Carlos was very knowledgable. He and his colleagues had the information I needed to hear and me secure a vehicle. We couldn't have asked for better service, when we showed up on July 1st and were helped by Torri. She was super friendly and knowledgeable and efficient. When we asked for a bigger car, she went out on the lot and made sure another one fit the specs for a one-way rental. She found one and we couldn't have been more pleased. The whole experience was pleasant and stress free. It was a great start to a long weekend and a long drive. Thank you Enterprise! Scott L. read more

Excellent service, staff and vehicles. The staff were courteous, friendly and truly service oriented. Keep up the great work.

Fast, great, and reliable service. Enterprise is always the best car rental service, and this is always the best Enterprise. During my most recent experience there, I was greeted by their branch manager Samantha who went above and beyond my expectations by going out of her way to make sure that I had the best rental car experience and rate. If you want a car rental that exceeds expectations, go here -- and definitely ask for Samantha. read more

Excellent customer service from staff! The car we were supposed to get wasn't ready and gas was on empty when it finally came. Kevin was very understanding with our frustration and in the end he made every effort to make sure we were satisfied. His other coworker was very helpful as well! read more

Not my first time renting with Enterprise, but definitely my best and easiest time! It was my first time renting from this location and by far the nicest service I've ever had. Torri helped make the process and entire rental go smoothly and I could not be happier with my experience! read more

Ask for Kevin Sang!! I went their to rent a car with my father and he was so great and helpful!!! Ive been their a few times for a rental and must say he's really the most helpful one! read more

This used to be my favorite location to rent from.... until I was verbally disrespected, I was threatened by the manager of this enterprise for simply returning a car from a different location. I thought this company is based on there costumer service. It seems that the manager (Steve) feels like it's OK to tell his costumers that they will never rent from a enterprise in Brooklyn again. Now being that I live in bay ridge I am forced to travel to the next enterprise location. Thank you Steve for all your great costumer service. Sincerely, ex costumer read more

while i left my car at an auto repair shop where Geico asked me if i would need a rental car. once i said yes within 4 minutes a rep from this location called me and offered me a ride. within another 10 minutes i was picked up and brought to their location, within another 10 or 15 mins later i already had the keys to a vehicle ready to use. the staff was friendly, attentive and not pushy. when i returned the vehicle it only took 2 minutes to process and get my return receipt. then they offered me a ride again to my body shop to pick up my car. service like this in tough mean new york is hard to find. this place is aces. read more

I really enjoyed my rental experience in this location because the staff were really helpful and friendly. And also, they offered multiple car make options. I went to return the vehicle the second morning. I had thought they would surcharge me for extra day, but it turn out that they didn't. In addition, it said the operation hours on Saturday started from 9am, but return could be done earlier. If applicable, I would suggest this place have a self-service return or something like that so that people can make late hour returns. Thanks. read more

Really friendly staff and easy to pick up car. Wish I could transplant this branch to Park Slope.

Based on badly crafted and inflexible (and poorly communicated) corporate policies, I was unable to rent the car I reserved in advance, completely screwing up plans for the weekend. And sadly, these policies make customer service reps incapable of providing good service and thinking on their feet of ways to make customers happy. It's worth spending more on zipcar. I won't be coming back to this or any other enterprise. read more

I love this location and company! The people at this spot are particularly friendly and wonderful. I have nothing but good things to say about them. And I love that if you are in range they pick you up and drop you off. read more

I had done several rentals with them and even tho the rep was awesome as a person yet they cudve worked with me. I spend almost $2000 for 3 weeks and nothing cudve been done to extend the rental.. I will continue doing business with them but i kno wat to expect and not to expect. Mike was awesome and works with his customers and they lost out by him not being there..Hope they can make this up.. read more

This is about Enterprise on 64th street bay ridge Brooklyn !Horrible service ,threatening customers.I have rented a vehicle paid every single week for the last 5 weeks and have been told at least once a week that they are calling the nypd for unlawful use of their vehicle . Every week the price has gone up for an economy car my deposit had vanished and now informed to pay a supposed balance of 621.00 for 5 days and if I still need this car another 500.00 deposit . I find it odd when last Wednesday I paid 500.00 here it is tues u are extorting 621.00 and this Thursday another 500.00 ! I'm calling the better business bureau see if this is legal . Here's proof of what disgusting people at this place do to their customers . "Y+1 (917) 939-8070 your rental is being reported to NYPD for unauthorized use You need to come in with the car and deposits by 6 pm today." Do u think this is somewhere u would want to rent from? Horrible horrible ! read more