Updated: I have noticed staff is more kind and understanding than in the past. I have even been reminded if I forgot to pay due to personal crisis. For example for April 2026 I was in an auto accident and forgot all about the storage unit. I had just been trying to deal with the injuries and the aftermath of the accident along with multiple other legal issues, which the auto accident created a chain of events that caused my legal issues to be put on hold because of the exhaustion of my injuries and dealing with the headaches of the auto accident. I mean it in the literal and figurative sense. I had been experiencing headaches since the auto accident and it has been impacting my life. I thank Ace Self Storage for calling and understanding my crazy situation. read more

Great storage spot . I stored a personal vehicle, work vehicle and two storage units for a couple years. Never had any issues. All staff members are always helpful and responsive. Felt like I was leaving my things with the responsible family members. read more

Great storage unit. Used for just under 2 years and had no issues getting the unit or closing out with Charles. Came in before the payment date and was easy to close with zero due. Thanks again! read more

I have used this storage for years and I just have to say thanks for being there. My things have been in a clean, secure location. I couldn't be happier with the staff. It's their professionalism that I respect most. read more

While I ultimately opted not to rent a storage space at this Ace Self Storage facility, huge shout out John for being extremely helpful throughout my inquiry. He was patient and thorough, as well as friendly without being overbearing or exhibiting high pressure. Reasonable pricing too. Recommend checking them out if you're looking for storage in the area. read more

I was looking for a new location to store my RV trailer and I needed to save some money on a new storage unit. I contacted Ace Self Storage in El Cajon and John was there to make sure all of my needs were taken care of. John went above and beyond to keep me advised when the spaces I needed became available. He gave me a tour of the facility and explained everything I needed to know. I highly recommend this location for your storage needs! Just ask for John! read more

Please save yourself and do not rent here or the lakeside location. They are rude, racist, liars and thieves! I had my unit for 14 months and the on-site maintenance man that lives on the property must've seen I didn't have renters insurance and broke into my unit and took all my stuff. They're letting the thief get away with it by not showing the police the footage "they can't find" read more

Wow! Charles really helped us out with renting a storage unit. This team went above and beyond our expectations. Clean location with friendly hard working people. With so many storage facilities to choose from we were more than happy to go to Ace Self Storage El Cajon location because of their customer service. Not every day you see someone happy to help you. Literally HAPPY to help you. Fair prices and excellent customer service? Sign us up! Thanks again, Charles! read more

Every time I have been here to open my storage it is always some BS reason why I can not access my storage unit. None of the reasons is because of payment. This place is u reliable to say the least. I have been waiting for someone e to answer the phone or open the office during work hours but no one is here. They were supposed to come back from lunch an hour ago but still no answer. read more

We have been renting here for several months and have been highly impressed with their customer service and cleanliness of the property. The office staff is always helpful and kind. They always go above and beyond! read more

Working with Tammy at Ace has been an absolute blessing. She is motivated, knowledgeable, and an excellent resource for anyone seeking a storage company. I highly recommend the facility, and deeply appreciate the professionalism Tammy has provided. If you are looking for a reliable, affordable and knowledgeable resource, Ace truly is the place. Call Tammy! read more

Ace Self Storage is one of the best storage units that I have been to. The staff is very helpful and friendly, Especially Tammy and her assistant is the best!! I would recommend Ace Self Storage to everyone! read more

Very friendly staff - and one of the few facilites with very large units (like 10x40).

I've been using Ace for well over 2 years. Not only can I be sure my belongings are safe, Tammy (in the office) is always friendly and helpful. read more

Ace Self Storage in El Cajon is great. Their facility is clean, their prices are reasonable and the staff is friendly, professional and knowledgeable! I was helped by Denise when I just recently rented a storage unit and the process was quick and easy! I would recommend Ace Self Storage in El Cajon to anyone! read more

I found this place on accident but I am so happy I did. After just having a terrible experience at Public Storage on Johnson Ave in El Cajon (2 months later still waiting for a refund) I couldn't be happier I found Ace. I talked to Diane and rented from her that day and everything has been fantastic. Easy access, nice people,and good rates. So if you are looking for a great place to store your stuff Ace is the place! ......DeeH read more

This is the best storage facility ever. They keep the place up nice and the prices are reasonable. They are very accessible and super helpful. I love Tammy and the others at Ace. read more

Wonderful customer service and great safe facility! Tammy the office manager is very knowledgable and always willing to help and go the extra mile for her tenants! Love the gates and code entrances. read more

The customer service is amazing here! I needed a storage and they got me in lighting fast and had a move in special at the time. If I ever store again I know where I am going!!! Thank you. Highly recommended. read more

I have been with Ace for over 2 years, the people are friendly and helpful. I would recommend this storage to all my friends and anyone who want a great place to store there stuff :). Paul C. read more

I have a small business and am currently renting three large units from Ace Storage/Tammy. I did a lot of research before I signed a contract over four years ago. The staff is so friendly and helpful - the best customer service; the Nordstrom of storage facilities. My door broke one day, and Tammy came down immediately and fixed it so it was like new. Weird requests, help with a heavy item, the staff is there with a smile on their face. And, the facility is always clean and picked up. This place is a 10+!!! read more

My husband and I moved to San Diego from Dallas and needed a storage locker for our belongings until we buy a house. We did some research and made a list of storage facilities. Ace El Cajon happened to be the first one and we are sure glad it was. We got a great deal on our locker, which met all of our size and loading requirements. Tammy and Michelle, in the office, were super friendly and helpful. They quickly showed us the locker and answered all of our questions. We were pleasantly surprised that the lock was included in our discounted move in rate. Overall it was a great experience and we no longer need to go to the other places on our list. Highly recommend! read more

I am so thankful for Ace. They are very inexpensive especially the first month, they are fairly close to the trolley station, they have the cleanest bathrooms ever, and I had a very pleasant experience signing up. I was also shown 3 different 10" by 10" spaces ,located in different areas of the business, to choose from. read more