5 Stars I can't say enough great things about Jayann, the store manager at Extra Space Storage! From day one during the COVID pandemic when everything was shut down in Santee, she's been incredibly helpful, and professional. She truly goes above and beyond to make sure everything runs smoothly--and it shows. The facility itself is immaculate and safe! Every time I've visited, it's spotless, secure, and clearly well cared for. You can tell Jayann takes pride in maintaining a clean and welcoming environment. She doesn't put up with anyone's nonsense. That level of attention to detail makes such a difference when storing your personal belongings. What also impressed me is how easy it is to upgrade or switch to a different unit if your storage needs change. Jayann made that process simple and hassle-free--no stress, no confusion. She explained everything clearly and helped me transition to a larger unit without skipping a beat. If you're looking for a clean, well-managed storage facility with outstanding customer service, look no further. Jayann is the reason I continued to store there for over 4 years. She makes the experience feel safe, easy, and dependable from start to finish! read more

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I had a great experience renting a storage unit here! The unit itself was in great condition, and it was easy to get to. Setting everything up online was a breeze, and ending the rental was just a quick and friendly call to the front office. 10/10 would rent again! read more

If you don't want someone watching you every time you go in and you try to get something from your storage. I don't recommend you to go here the manager there she gonna harass you like she's harassing me as well. I had a two storage unit here and they're gonna expire this month. I will not renew over there at all. They don't have a nice customer service the manager, she harassing me just because I store my car parts there and every time I bring my coworker on his truck they are watching me or she sent her guy to follow me and watching me. I feel like that kind of harassing me and she just give me a phone call today and she told me I've been seeing you you bring a quiet people, which is my brother and his truck or my cousin is in his truck or my coworker. Plus, the unit is so old. I had a really good experience somewhere else but not to deal with this manager. read more

Great service! Jayann is the best. She is helpful and courteous! Recommend this place.

don't rent here. they WILL raise your monthly payment by x2 or even x3 within the first year. absolute scam

Complete and utter lack of sympathy and regard for my family and I. My storage unit was destroyed by rain water from the ceiling during the heavy rains San Diego had during December. Their lack of maintenance caused black mold to fester, and puddles of rancid water to develop, destroying 3/4 of my items. I made multiple dump runs to get rid of my belongings. Was very hard not to take things with us, but after speaking with mold specialists was in our best interest and the health of my wife and three small kids to not take furniture with us. Wife and I had valuable weeding items which were drowned in 18 inches of water in a bin. I hope those who read this know not to go with this storage facility. I will be filing multiple insurance claims. read more

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DO NOT USE THIS PLACE! WORST MANAGER EVER! Shyla literally laughed at me when I tried to explain my situation. THEY RAISED MY RENT FROM $280 to $325 after 5 months. I've tried contacting corporate about their rude employee but they won't even get back to me. GO SOMEWHERE ELSE. THIS PLACE SUCKS! read more

So far I've had a great experience. I was given the online price, unit was clean, and the office staff has been very helpful.

They were really helpful with everything and it is a great deal and comparable price wise with other places. Get your storage it fills up fast here. read more

Very helpful place to go to store your stuff and greet people in the office to help you. All your storage needs.

We got in within the same hour we paid online. It was quick and easy. The room wasn't super clean but outside of that, everything was nearly perfect. The lady that helped me in the office was very welcoming and provided all the information we needed. read more

Used this facility for 4 years. Outstanding. Manager is the best and works to assist esp. When moving out of state and leaving somethings is San Diego. I highly recommend c ommend. read more

Love this storage in santte the boss lay is kinda strict about the rules... but straight up ....cool af... we used them perversely... and was joyed to see jayann still works hear.... so I rented again......... read more

I have had to use Extra Space Storage twice and both experiences were exceptional!!! Amazing Customer Service from staff and reasonable rates. Love the location right here in Santee near everything. read more

They got me the right size storage and got it quickly. They are super nice and energetic

It was clean, secure, the staff very helpful and friendly, and just down the hill from home. However...they raised the rent several times, much higher than any other facility in the area. I finally moved my stuff out and into the same size unit elsewhere for $100 less per month. read more

I'ved used Extra Space Storage a couple times and each time I have a great experience. Friendly manager that always greats you and even stops to say hi on his rounds. Clean facilities and I always feel safe storing my extra stuff here. Hours are great for getting in early or late, and the rates are very reasonable for the area. read more

Extra Space Storage - Paranoid much? - Self Storage Near Me - Santee, California

So far I've had a great experience, staff is pleasant and informative without wasting time. Inquiries are answered within hours

This comment is intended for my units at Extra Space Storage- 10115 Mission Gorge Road, Santee, Ca. I've stored my belongings there for years and I cannot tell you how safe I feel that they are protected and safe. The property is always clean and well cared for, day or night, and security is of the highest quality. Any details on my units I can conveniently hear with a simple phone call- there is never a delay, or holding on to speak with my store managers. Both JayAnn and Magda are polite, friendly, extremely knowledgeable, helpful, professional, and address any concerns I may have. I am so very grateful for their service, and their unwavering attention to my stored items that are so dear to me. I believe fully that all customers at my Extra Space facility are also treated with the same care and respect. I have stored over the years with other companies and the experience was horrendous... I love Extra Space Storage, my managers- JayAnn and Magda, and I would never store anywhere else! I am so glad I found them... With appreciation, Eileen K. read more

Jay Ann And Sarah are the best. I've been dealing with both of them for years now, and they have never been anything but friendly and professional. And fortunately, any surprises I've had have always been pleasant ones. read more

Super easy process from the beginning. The staff was super helpful in getting me the best unit and pricing for my situation. Definitely going to recommend this location to friends/family! Thank you for a stress-free experience! read more

I WILL BE MOVING MY THINGS VERY SOON!!! THEY INCREASE RENT EVERY 4 MONTHS EVEN FOR GOOD CUSTOMERS! Granted, they have been giving my a break on the regular increases because I pay on time and am a good customer, but here I am again faced with yet another rent increase and of course this time I have to accept it. OH AND I JUST FOUND RAT POOP AND A CIGARETTE BUTT IN MY STORAGE UNIT! IM NOT HAPPY! read more

Very nice lady at the front counter when you go check in... But horder man 5 stalls down from me literally lives there...he's got 2 stalls and they are NO JOKE filled from top to bottom, front to back.... he pulls out a chair and just stares at his stuff. Little creepy, but he does wave when I go by, so, it's ok...not a-ok, just ok. read more

This has been a great customer service experience for me. Jay Ann has always been very helpful, professional and friendly to deal with. She is a credit to your organization. With my regards Greg M read more

Recently had to find a storage unit and quick. The people at the front desk were so kind and helpful and made a stressful situation so much easier! Also, love that all the units are on ground floor so you don't have to trek up and down a stairwell just to get to your things! read more

Nice facilities and the staff is friendly. The only drawback is that it seems a little more expensive than most. All in all, a good experience. read more

Renting a storage unit was easy using their website. I did need to talk to the manager but she was very friendly and efficient and got everything squared away. When my husband and I went down to start putting things in the unit we found it very clean and there was a lock inside for us. Excellent all around. read more

I am back for a second time this place is clean and friendly. They often have specials and offer good rates compared to others in the area. It is easy to get in and out and they have reasonable fare hours. read more

If I could give this company 0 stars I would. We have had our stuff stored here for the past few months now with no issues until recently they decided to change out the doors on the storage units. They said they sent out letters to inform everyone but we never received ours. It wasn't until we went to get stuff from the unit that we realized everything was put back wrong and stuff was broken and missing. They had put large items on top of fragile boxes and broke many pieces of furniture and other items. We have baby pictures and canvases that got ruined. Of course they say we can get compensation for the things broken but there's valuable items that money just can't buy. They are so unprofessional in the way they handled the situation. Anyone with a brain would know to not store heavy items on top of fragile boxes and to not store pictures in a way where they would crack or break. read more

Conveniently located near my home Jayann was very kind and genuine. A great place to store our stuff. We will do business here again whenever we need to store our stuff. Thanks for the great deal! read more

My ecommerce business is growing and I needed extra space to store my inventory till it ships. Carlos was Awesome!!! He spent plenty of time going through all the available units to pick the purrfect unit. When we got our first delivery we found out that it was too small so Carlos got us a second unit. We had problems with the roll up door. Carlos had it fixed ASAP with no complaints! The place is clean, well lighted and no insects or rodents. They must have fat and happy cats sleeping somewhere. This place is night and day better in customer service and feeling safe over the orange place in El Cajon. read more

I've rented a space from this facility for almost 5 years and was recently affected financially by COVID-19. I called my location to ask for a temporary reduction in the monthly rental fee which has skyrocketed over 50% during the past 4 1/2 years (I now pay $1.84 a square foot per month for a storage unit as compared to $2.14 a square foot per month for a 3 bedroom apartment with tons of amenities). I was told they'd check with corporate and get back to me soon. I waited for two weeks but did not receive a call back so I followed up. Corporate's final decision was to temporarily wave late fees and to delay removing my content from the unit for non payment but they absolutely would NOT temporarily reduce the monthly lease fee. I read about many large companies stepping up to help their customers during this historically difficult time for the people in our country. Extra Space Storage is not one of them. I'm very disappointed with this company and I will make it a mission to tell my story to the community I live in. read more

WORST STORAGE EVER! I wasn't told I had to give proof of my renters insurance to the facility so they charged me more then $30 a month extra to cover my small storage space for months. Also, they wouldn't reimburse me once I showed them proof of coverage. Then they had the nerve to tell me they are raising rent $10 a month for a small storage. This place is taboo. Stay away!! read more

I had a unit here for 3 years and never had any issues. I was always notified in a timely manner of there was any changes in the rates, new doors or anything else they planned on doing. The staff was always approachable, helped me anove and beyond if there was any issues. Always the areas were clean and tidy. Thanks for everything. read more

Perfectly normal storage facility, nothing special... But the experience I've had there has been pretty frustrating. There have been numerous clerical errors resulting in me being locked out of my own storage space again and again. I'm looking to get out altogether to avoid the cost of a storage unit, but I would not come back here, and I would not recommend it. read more

Needed storage for my things till i am able to move to my permanent apt up in ramona. The staff here is very friendly and informative. The area looks safe and the manager lives in the area and can be there if there is an emergency. This place is expensive though. Rented a 10x10 at $200 which includes a mandatory insurance. If you can find a cheaper storage place do so but this place do look safe. read more

I will never again go to extra storage. They are not military friendly at all. I set up a storage unit at this place with the 'guarantee' that I'll get 15% discount. Didn't happen. And it's insanely over priced. read more

Friendly staff. Expensive rates that increase substantially after about 8 months. Mandatory insurance unless you prove you have your own. I followed the staff's instructions on how to provide proof of insurance through your provider (USAA) but they claimed to not receive it. I had USAA attempt to send the proof via email and fax 3 times but they said they didn't get it. Meanwhile I was across the states training... When I got back i brought the proof of insurance in stating I had the insurance the entire time but they would not refund me any of it. I took my business elsewhere. read more

The management isn't bad, but nothing spectacular. I've had my unit for less than a year and have experienced 2 big increases in rent and was paying more than double when I decided to move my things. The increase notices would state it was for insurance which should really be determined on the value of the items stored, which for mine would be minimal. There are storage spaces for quite less and closer to where I live now I'll be using. read more

I would return to Extra Space without a doubt. Here's my analysis: Pros: * Extremely Clean * Secure * Exceptionally friendly service * Great location * Super good access hours * Great, competitive pricing Cons: * Noticed a few people working on vehicles, etc on site but to each their own. They were all friendly and seemingly harmless. * Must exit by 9:55 pm or gate holds you in. - That said, Carlos is a really cool guy who helps you out (even with a smile and good attitude). read more