I was too flustered to get her name but either your lovely employee or perhaps the owner helped me…read morein my time of need without a pause or expectation of anything but helping a fellow person in need. This isn't about the storage facility per se but just the absolute kindness that was displayed. I had found myself with a popped tire and pulled over to deal with it she came over without hesitation offering her help and guidance to change my tire, when many others passed by (as most would do) she took time out of cleaning up the area just to help. Not sure of your name but I hope you see this and I hope your kindness is paid back and then some. Thank you so much for helping this exhausted overwhelmed mother in her time of need!!

These guys are awesome. The storage units look great. The 5…read morestars go to the customer service provided. Nino is an excellent manager and extremely helpful!

Well, this review is overdue by several weeks. I was looking around for storage facility and came…read moreacross expressway self storage in Rohnert Park. From the time I called in the friendliness and customer service was top-notch and very genuine. I personally appreciate this as a consumer, no matter what business I'm dealing with. They talked about my needs and pricing and how they operate and it was super helpful. No pressure from the reviews and pictures I felt and my phone call. I felt comfortable to do everything remotely in securing a unit with the idea once I needed needed it after office business hours I would be able to access and use it I went in person after my phone call and again the personalities of both employees super friendly and helpful and the facility facility is very clean. I feel like my stuff is safe here pricing is very competitive. I'm a very happy customer. Communications are excellent. Do yourself a favor and check them out. Thank you.

Traci is just wonderful and super helpful. Great personalized and fairly priced place.read more

We visited Storage Master on 3205 Dutton Avenue on Thursday and met with the manager, Suzi. She was…read moreinitially friendly and helpful. She showed us a specific 10x30 unit we liked and quoted us $219 per month, compared with the $199 rate shown online for a generic 10x30. We particularly liked the unit's location and the fact that Suzi lives onsite, which gave us some comfort from a security standpoint. She also told us that, under a new California requirement, storage contracts must disclose the maximum rate a customer could be charged during the first 12 months. We appreciated what appeared to be transparency. Unfortunately, everything unraveled once we tried to reserve the unit. Suzi told us that, to receive the $219 rate for the specific unit she showed us, we would have to make the reservation online because the price would be higher if we rented it in person. The problem was that the website would not allow us to select or reserve that specific unit. My husband therefore made an online reservation for a 10x30 so that we would at least have a reservation in place, and then called to make sure it could be applied to the unit Suzi had shown us. Unfortunately, he was unable to speak with Suzi because she was not "on duty," so he was instead routed through StoragePRO's centralized customer service and an onsite employee named Danielle. Over the weekend, he was bounced between centralized customer service and Danielle. By then, the price for the same unit had already increased from $219 to $249. Danielle initially resisted taking a message for Suzi, insisted she could handle the issue, and then ultimately said there was nothing she could do. My husband called again on Monday. The price for the exact same unit had now increased again, to $279, just days after we had been quoted $219 in person. He again asked for Suzi to call us. She never did. I finally reached Suzi on Wednesday. Her first response was that "corporate" sets the rates and she could do nothing about them. After I explained that we had followed her instructions and tried to reserve the unit online immediately after our visit, but the website did not allow us to select that specific unit, she agreed to email corporate to see if she would be able get us the rate she initially quoted for the unit we wanted. She said she would get back to me early the next day. She didn't. When I had still heard nothing by that afternoon, I left her a message. Again, no response. So, within a few days: * We were told we had to reserve online to receive the quoted $219 rate * The online system would not let us reserve the specific unit we had inspected * The price for that same unit then went from $219 to $249 to $279 * We were repeatedly passed between centralized customer service and onsite staff * Multiple requests for a call back were ignored * A promised follow-up never happened * Even a follow-up message after that missed commitment received no response This was before we had even signed a contract or moved a single item into the facility. That is the biggest red flag of all. Once a storage unit is full, customers have very little practical leverage because moving everything again is expensive and disruptive. If this is how pricing and communication are handled before they have your business, it does not inspire confidence about what happens afterward. We decided to walk away and give our business to a storage company that actually seemed interested in renting us a unit, provided a written quote for the specific space we inspected, and understood that responding to and communicating with prospective customers is part of the job. Storage Master and StoragePRO gave us every reason to believe the pricing problems and communication failures would only get worse once all our belongings were inside and moving elsewhere became difficult and expensive.

I used this storage place for about 6 months and it was FABULOUS! Susie the manager was so friendly…read moreand helpful in every way! She and her staff made it so EASY to move in...and to move out! It is clean, organized and so affordable. I highly recommend this place. Someone was always in the office and ready to assist. The billing was easy and effortless. THIS WAS A GREAT EXPERIENCE!

Let me start out by saying this is the best storage place I've rented at, yet. The owner, David is…read morea great person, businessman, and runs a well organized storage facility. He is very fair in his pricing structure and very good when communicating with his customers, which is a big deal to me as a business owner myself. If you're looking for a quiet, clean and safe storage facility I highly recommend Cotati Rohnert Park storage.

This is a clean, reasonably priced storage facility. In my two years of experience in assisting a…read morefamily member with management of their storage unit, and having several occasions to speak with David I, like so many others, found him to be uncommonly kind and helpful. I would not hesitate to store anything over there, and it would be, by far, my first choice. Great members of the community!

Main Street Moving moved us from Mill Valley to the Oregon Coast, and eight years later we asked…read morethem to move us back to the North Bay. No hesitation whom we would entrust our "stuff," only Don R. and The Gang. As expected, they showed up timely, (un)loaded carefully, assembled some difficult items with a smile, and overall are a TEN on my scale. We haven't used their storage facility yet, but as we are screeching up to a major remodel, it looks like we will be calling MSM soon. That's the reason why I find myself on this website. Don't hesitate to go with the best, Main Street Moving & Storage.

My extended family has used Main Street Movers three times over the past two years: one move from…read moreone residence to another in the same town, one move to a neighboring county, and one out of state. With three separate experiences under our belts, I have absolutely no hesitation in recommending Main Street Movers. On time, efficient and courteous, with no damage to anything. Five stars -- yes, as good as it gets! UPDATE: We just used Main Street Movers again, two and a half years after my last review, and had another fantastic experience. These guys should be training all the other companies. Excellent!

I highly recommend Lakeville Mini Storage. I have rented from them for ten years. Diana is…read moreprofessional, efficient, very kind, and all around amazing. I really appreciate her! She deserves ten stars. There is a man that works on her days off who is really nice and cheerful and seems so happy to help with anything. The maintenance guy is great too. They take care of their customers. The rates are reasonable and I haven't had any property damage. I am happy with everyone there and feel the buildings are safe and secure. It is easy access through the gate and for the units. Hours are good. Highly recommend!

Staff is great and ready to answer any questions you may have…read more Rented a unit for about 7 months! Good experience

One of the cleanest facilities I have come across. Not to mention, it is family owned and the most…read morereasonable prices around. Much cleaner and accommodating than the nearby "Public Storage" which is just a chain who doesn't care about their renters. Dianne in the front office is super helpful and kind. The only downside is that they are usually pretty full and I had to wait for a larger storage unit when I outgrew my first smaller unit.

RODENT infested!! DONT RENT here!! Please view the nasty…read morepictures! People don't put their valuables in storage and unknowingly get them ruined by rodents! New beautiful 10x13 rug ruined and many other items in boxes! WHO has time to go thru everything and deep clean or dispose of it ...??? And attitude of management said many items ( during my understandable rant) "well what am I suppose to do about it??" Really! It's your job to get this under control!! Not only my unit 59C BUT I witnessed another one very close by that was infested!! Don't take this chance!! It's NOT worth it! There's many other storage businesses that will treat you a lot better and actually give a damn!!!!

I honestly have to say that this place is perfect. Linda, the office manager is great --…read moreprofessional, friendly, easily approachable & answered all of my questions. I liked that there was a good sized area to turn a 5th wheel around in, especially when it comes to maneuvering in & out of the RV parking area. I also liked the fact that there are security cameras everywhere, high iron fences, the place is pristine & very well kept. Also, they have indoor, climate-controlled storage lockers as well. It's also very convenient with the closing time at 10 PM for tenant access. I'm really glad I chose to store my rig here!

Frank began my unit rental with wonderful thorough professional service. Even when there was a…read moresystem glitch he overcame the obstacle and made sure I had a unit. Linda completed the move in process and was terrific and so kind. The location is safe & clean. Most of all the staff is impeccable! Thank you so much for taking such great care of me & my needs.