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    Main Street Moving & Storage

    4.7 (24 reviews)
    Closed 8:00 am - 5:30 pm

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    Ask the Community - Main Street Moving & Storage

    Review Highlights - Main Street Moving & Storage

    The unpacking only took 5 hours and when Don and Rich left, along with the crew of 4, we had no boxes left!

    Mentioned in 5 reviews

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    North Bay Self Storage - It was a bear move and 90 degree weather!

    North Bay Self Storage

    (23 reviews)

    I've rented trucks from them 6 or 7 times since we moved to Petaluma in late 2018. Their prices…read moreare probably typical for this area, but their service and friendliness are incomparable! Chris and Sara, the owners, who also live onsite, go out of their way to please their customers. I rented a 10-ft truck from them last week, when they already had promised all their 10-ft-ers to others; Chris decided to give a free size upgrade to one of the customers that had reserved a 10-ft, so that he could rent that 10-ft to me, a local repeat customer. Wow! He and Sara practically treated me, an 81-year-old who lives very close by in a seniors mobile home park, like family, even giving me a discount when I returned the truck. What a way to treat an occasional, repeat customer! I've also seen their interactions with other customers, treating everyone to friendly, efficient service. They are also a Certified Green Business, and all of their power comes from solar panels, so they really care about our environment. They deserve 10 stars!

    A great safe place for your storage needs!! Best service, safety & prices in town!! Sarah in the…read moreoffice is always helpful and friendly. Jeremy always helpful too! If your at those OTHER place's that always raise your rent every few month's... Get out of there and head a few blocks to Northbay Storage!! Cheapest prices aren't always best, but Northbay is safe , clean & well maintained!! The best spot I've used.

    Storage Master Self Storage

    Storage Master Self Storage

    (40 reviews)

    We visited Storage Master on 3205 Dutton Avenue on Thursday and met with the manager, Suzi. She was…read moreinitially friendly and helpful. She showed us a specific 10x30 unit we liked and quoted us $219 per month, compared with the $199 rate shown online for a generic 10x30. We particularly liked the unit's location and the fact that Suzi lives onsite, which gave us some comfort from a security standpoint. She also told us that, under a new California requirement, storage contracts must disclose the maximum rate a customer could be charged during the first 12 months. We appreciated what appeared to be transparency. Unfortunately, everything unraveled once we tried to reserve the unit. Suzi told us that, to receive the $219 rate for the specific unit she showed us, we would have to make the reservation online because the price would be higher if we rented it in person. The problem was that the website would not allow us to select or reserve that specific unit. My husband therefore made an online reservation for a 10x30 so that we would at least have a reservation in place, and then called to make sure it could be applied to the unit Suzi had shown us. Unfortunately, he was unable to speak with Suzi because she was not "on duty," so he was instead routed through StoragePRO's centralized customer service and an onsite employee named Danielle. Over the weekend, he was bounced between centralized customer service and Danielle. By then, the price for the same unit had already increased from $219 to $249. Danielle initially resisted taking a message for Suzi, insisted she could handle the issue, and then ultimately said there was nothing she could do. My husband called again on Monday. The price for the exact same unit had now increased again, to $279, just days after we had been quoted $219 in person. He again asked for Suzi to call us. She never did. I finally reached Suzi on Wednesday. Her first response was that "corporate" sets the rates and she could do nothing about them. After I explained that we had followed her instructions and tried to reserve the unit online immediately after our visit, but the website did not allow us to select that specific unit, she agreed to email corporate to see if she would be able get us the rate she initially quoted for the unit we wanted. She said she would get back to me early the next day. She didn't. When I had still heard nothing by that afternoon, I left her a message. Again, no response. So, within a few days: * We were told we had to reserve online to receive the quoted $219 rate * The online system would not let us reserve the specific unit we had inspected * The price for that same unit then went from $219 to $249 to $279 * We were repeatedly passed between centralized customer service and onsite staff * Multiple requests for a call back were ignored * A promised follow-up never happened * Even a follow-up message after that missed commitment received no response This was before we had even signed a contract or moved a single item into the facility. That is the biggest red flag of all. Once a storage unit is full, customers have very little practical leverage because moving everything again is expensive and disruptive. If this is how pricing and communication are handled before they have your business, it does not inspire confidence about what happens afterward. We decided to walk away and give our business to a storage company that actually seemed interested in renting us a unit, provided a written quote for the specific space we inspected, and understood that responding to and communicating with prospective customers is part of the job. Storage Master and StoragePRO gave us every reason to believe the pricing problems and communication failures would only get worse once all our belongings were inside and moving elsewhere became difficult and expensive.

    I used this storage place for about 6 months and it was FABULOUS! Susie the manager was so friendly…read moreand helpful in every way! She and her staff made it so EASY to move in...and to move out! It is clean, organized and so affordable. I highly recommend this place. Someone was always in the office and ready to assist. The billing was easy and effortless. THIS WAS A GREAT EXPERIENCE!

    Public Storage

    Public Storage

    (22 reviews)

    I just started renting a unit here in March, and as of July 1st, the rent is going up $100 a month…read moreon a unit that is currently $200, so a 50% increase in a matter of months. This feels like really bad business and almost unethical. And from what I see from other reviews, this seems to be their mode of operation. Get you in, and then immediately raise your rent. If it weren't more trouble for me to move my things at this very moment, I would, but I have to stick with it for a moment, but as soon as I can vacate I will. People are nice enough and the facility is nice enough, it just feels like a terrible cash grab, and a bait and switch frankly. I spoke with Public Storage "customer service" and the quality of the interaction left a lot to be desired. I just don't understand why every business these days just over-over-over charges all of their customers. I guess because they can? Like I said, doesn't feel ethical to me, but I guess it's their call, and we just have to deal with the consquences. This is my first -- and last -- time renting from Public Storage. Just another company doing everything they can to squeeze their already pressed customers. It's a real shame.

    The location and access hours are convenient. The staff is friendly and helpful. But when concerns…read moreabout prices come up- the " Blame corporate, I have nothing to do with prices". Which Im sure is true. But the rate hikes are out of control and start almost immediately. Don't be fooled by discounts and online promotions. Our rent has increased by %59 since renting in September, that a $92 increase. Despite monthly on time payments. The solution would be- dont use storage units. But the cost of living is so high that a small family cant afford a living space big enough. Its awful

    Main Street Moving & Storage - movers - Updated September 2026

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