I have my Auto Insurance with Victor Zavala Insurance Service. I love their Service specially when…read moreMrs. Tatiana Perdome assist me for any Quotes, questions or Transactions she is very nice and profesional. If You are looking for Good Customer Service and good Rates Tatiana is the best. This is an Advised from an Insurance Agent from another Insurance Company. Thank you Mrs. Tatiana Perdome for all your help. Azucena Delgado

Victor saved me from rental property insurance disaster. He was 100% responsive immediately upon my…read morefirst call and followed-through when a clerical error resulted in my policy cancelation. I now have insurance and am so very, very happy. I recommend him highly!!!!!!

Had the opportunity to talk to the representative Geraldine and she provided exceptional service. I…read morewas very pleased with how attentive and how effective she was with solving my issue. Highly recommend this location.

EXCEPTIONAL INSURANCE service! Marcus Brown andc staff are always Professional informative…read moreknowledgeable courteous and available to assist in clients needs - even at a moment's notice. . Have had a great experience with Marcus brown and teamover 15 years).

Finding a good insurance agent in LA is tough, and John has been incredibly responsive and…read moreprofessional throughout the whole process. Instead of just giving me a generic quote, he actually looked over my old policies, caught a major coverage gap on my condo insurance, and put together a bundle that saved us money. If you want an honest, detail-oriented agent who actually looks out for you, I highly recommend their service.

Having a good insurance agent is essential, and finding one was at the top of our list after buying…read moreour first house in Los Angeles. John was knowledgeable, patient, responsive, and truly one of the best insurance agents we've ever worked with. He took the time to explain our options, answered every question we had, and really held our hand through the entire process. One thing we especially appreciated was that he recommended remodel-specific insurance while we renovate the house - something we hadn't even thought about. That advice gave us peace of mind and showed that he was looking out for our best interests, not just selling us a policy. Buying a home is stressful enough. Having someone like John in our corner makes a huge difference. We highly recommend him and will definitely continue doing business with him.

Helped me get a great rate on my wholesale business located in downtown LA which with other…read morecompanies wouldn't insure or insured at a much higher rate. I would highly recommend, they have many companies and options they work with

Wow, where does the time go. My wife and I have been working with Heather Minguer for over a…read moredecade. I started with my simple auto insurance plan, then upgraded my home insurance paying the same amount and getting a much higher coverage. Now all my kids have their auto insurance plans through Heather and she has been absolutely wonderful. I can call her or one of her associates and get quick and thorough answers. Today I spoke with her about adding a new car I just purchased, changes to some of the other vehicles and within a couple of hours I get a confirmation email with my changes. Thanks Heather.

I have been working with Heather Minguer for a few years now. I absolutely am a huge fan!!!…read more She assisted me in the process of getting my own insurance after I was taken off of my family account. She has a way of connecting with you with her voice over the phone and I just absolutely can't thank her enough! If I ever have a question, I can just email her, and she responds within about 20 minutes. That is excellent customer service to me... especially when you are dealing with something as horrible as an auto accident. Heather is always able to work with me in finding me a policy that suits my budget and needs. Unfortunately, I was in an auto accident. I called her frantic and panicked, and she was able to assure me that everything is going to be okay, and laid out exactly how my premium will be impacted. I couldn't be more appreciative! Thanks a million, Heather for all that you do!

Have been a very loyal customer since 2013, but recently rates have gone up with no explanation. I…read moreunderstand inflation but don't just drop a customer with no follow-up. Reached out last week just inquiring why prices have gone up, Oscar said he'll get back to me. Followed up via text today, and no response yet. Will update if I hear back, but if not, will be finding services elsewhere. Very disappointing since I trusted Oscar for many years, but this is not it.

Horrible place! I scheduled an appointment for my taxes and twice Oscar stood me up. He said he had…read morean emergency and the next day he had no excuse. I will be taking my business elsewhere!

I Definitely recommend this location if you're looking for insurance of any kind. See Christi Liang.read more

I'm going to start with atmosphere. 1. When we first walked…read morein everyone looked up in surprise like they weren't expecting anyone to drop by to get a quote. One man offered to help us. He wasnt exactly super friendly either. 2. There is no proper entry way that tells you anything about the company. The whole place has crap everywhere, especially on the floor. Boxes of copy paper, boxes of this and that... you could barley walk in there. It was a gross, chaotic feeling, filled with disorganization. way too many tables they were using for desks crammed everywhere. Crap strewn all over every single table too Ew.. There was a 2 seater couch, yet impossible to get to due to all the boxes of stuff in front of it and another workers glass table blocking it off. It was just "gross". 3.No one else really looked up from their desk with a smile and said welcome or anything. We actually felt like we were imposing a little bit. Like I said there was a whole negative vibe about the place. 4. If the lack of organization and stuff everywhere wasnt enough, the workers supposed joke of a desk was even grosser. Medicines, bottles, food, toys, just crap all over the table. He even apologized for the messy desk... I instantly didnt trust him.. he cant even control himself! Im supposed to trust him with my precious cars? This wasnt a nice desk with a set of drawers to put away your personal stuff and look professional, plus no name tags were worn. 5. We had quote from somewhere else down the street, that was literally the same coverage for a good $$80.00 cheaper than them and the worker was sweet and nice and took us through each step to customize a plan and explain why we should get this or that. This worker was acting very awkward and uncomfortable the whole time. He just wanted to get it overwith so he go back to doing nothing :P Here it was a ball park quote with no explaining anything and even tho we said we didnt want certain things it kept getting pushed on us. 6. Obviously no break room. some kind of shelf where they store the coffee and snacks in the very back behind a ladies table. You could totally see what they had for breakfast. Other places we visited had the water and separate snacks for guests right in the front in a clean, welcoming, inviting, look and appeal to it. Here it was like "Oh please dont look at our mess". I really hated to waste their time, from the moment we stepped in there we were hoping the atmosphere would change, that at least the worker would be warm. personable, and get us to relax a bit....it just went downhill from hardly being able to walk in there to the guy not really wanting to be hassled with us, we just wanted to hurry up and leave. I realized.... if its this bad from the start what is going to be like when I actually need them? Here is the bottom line...If you cant even take charge of your office and keep it clean, organized, with proper desks cause your so dang cheap, how are you going to handle emergencies for your clients? How are you going to deliver good service? I can tell this comes from the top or the head & its not the workers fault. GET YOUR ACT TOGETHER.

I needed a better Landlord Protection policy and an Umbrella policy that was not full of…read moreexclusions. Kori Nielson at Arroyo gave me a long thorough interview and advised me. Everytime I called Kori back with more of my questions, she answered and even got more answers from the underwriters department at Mercury Insurance for me. Kori has had several long and patient conversations with me as insurance policy "legaleze" is quite complex! When Kori was out of the office, her colleague Tracy Foster stopped everything on her desk in order to quickly get my policies binded before my expiration date. This also was service in abundance and kept my emergency out of hot water.

I have been with Arroyo for many years, and they messed up my homeowners policy very badly. Their…read moreformer agent left the company and put the wrong square footage in the application. This caused an assessment ten months later from the carrier, which didn't allow me to make adjustments (such as changing my deductible). Arroyo took no responsibility. Arroyo should consider their practices and management.