We felt pressured to buy more expensive policies as part of their review process and they didn't…read morelike it when we decided not to. We were treated like we were a waste of their time even though we had several policies with them.

This is a great insurance agency. We previously had homeowners insurance with Allstate for 30 years…read more(with no claims) and in September 2022 received a notice of non renewal for some strange reasons including a fence that we had for 30 years and maintained. We were so fortunate to find Charles Martin's agency right in our town. Catherine of their office worked closely with us and we obtained a nice bundle of homeowners, earthquake and auto. She did a great job and we are very pleased with our new coverage.

Stone-Tapert has helped me over the past 5+ years with my transition to Medicare as well as finding…read morethe best coverage for my family under Covered California. My situation is unique in being older, having my own business, and having a younger family. But Chris Garcia, Marshall Sherrod, and Hayden Tapert have been there for me every step along the way. 5+ Stars!!

This is one of the easiest five-star reviews I've even given…read more Health insurance isn't anything you want to mess around with so if you want to be sure you're getting the best information and you're working with seasoned professionals, this is the place. I work with Marshall Sherrod. He's never too busy to help and answer questions. He's the best insurance agent of any kind I've ever had. He's got a great support staff as well and he's always up to date with the most current information. He's licensed to sell health insurance in 40 states and can help get you signed up for Covered California or whatever programs are available in your state. He is also a Medicare Master! Marshall is extremely knowledgeable. Medicare can be very complicated so you want to be sure you're working with an expert. I'm not quite ready for medicare, but when the times come, I know I'll be in good hands. I can't say enough about the great service and the professionalism I'm receiving at Stone Tapert Insurance Services.

This is by far the BEST office! I email Kelly a lot of questions and she is always prompt and…read moreinformative with her answers. When I shopped around for agents before them, I was just another faceless/nameless client that just wanted to get paid. Some made me felt that I was bothering them with my concerns and some would not get back to me so I would have to do the follow up. I have been with them since 2004. Obviously, I stopped shopping around for "better" insurance since there is no one better. I have tried to refer as many people to them as I can. Word of mouth is usually the best recommendations but now that there's Yelp for everything I hope people see this and give them a call or an email.

I have worked with Jill for many years always top notch service for all of our insurance needs. I…read morestarted with State Farm when her dad was our agent and have continued when Jill took over when her dad passed away. She had a good teacher and continues with the same great service. Tom D

it's the staff at the office that makes the difference. All the difference. if you care about…read moreexcellent service, this is the place.

Excellent experience with Kandie for enrolling my wife and I in MediGap Supplementary Insurance,…read morewhich can be complex and difficult. She guided me flawlessly through every step to provide us with the best plan possible. Kandie is an expert who explains clearly, listens carefully, and responds with kindness and patience. Every moment working with her was a pleasure because she really cares and has a wonderful personality and attitude.

BEST RATES !! BEST CUSTOMER SERVICE ever !! I first signed up for an auto insurance policy with…read moreSam, then I also switched my Home Insurance here too. I'm so glad I did, not only did I save money, but I truly feel that Sam and his team listen, care, and put their clients first. You will be in good hands. They are always there when I need them. Sam always answers my calls, addresses every question and concern, and provides guidance that gives real peace of mind. He's extremely knowledgeable, and it shows. I was involved in a car accident last month, and despite being someone who normally worries about every little thing, I didn't have to stress at all. The entire process was smooth and easy. Sam and his team deserve much wider recognition for the work they do. I wish more people could experience and benefit from the level of service they provide. Thank you again, Sam & team!

I can't say enough good things about Sam Chau Farmers Agency in Pasadena. Sam and his team are…read moreincredibly knowledgeable, responsive, and genuinely care about protecting what matters most to their clients. They take the time to explain coverage clearly, offer thoughtful recommendations, and make the entire process smooth and stress-free. Whether it's home, auto, business and LIFE insurance needs, you feel confident knowing they're proactive, detail-oriented, and always looking out for your best interest. It's rare to find an agency that combines professionalism, integrity, and warmth so well - but Sam Chau's agency delivers all three. Highly recommended!

My husband and I have been getting our insurance (home, auto and life) through Access Insurance for…read moreyears. We use Chris Loo and we are very happy with his service. We never feel deceived, and over the years he has given us great options for what we need. Chris is an insurance broker. What that means is he goes through SEVERAL companies to find the best coverage for YOU at the best rate. Chris is also very responsive in all the ways you want to reach him - by phone, email, etc. If you are looking for someone with great service throughout the years, try giving him a call and getting a quote. We no longer live in the LA area, yet we still kept our policies through Chris.

Spectacular Service!…read more Chris Loo goes above and beyond to help you find the best rates and insurance companies for your personal or business needs. He is extremely proactive and will respond to your inquiries at the speed of light. Our previous insurance broker barely responded to e-mails and couldn't be bothered to find out why our rates had increased with decreased coverage. Chris found opportunities where we could bring our insurance rates down. If you have any questions about your insurance, Chris is always there with an answer. If he doesn't know the answer, he finds out what the answer is. Chris is extremely organized and lets you know ahead of time when renewals are coming up and what information we should be ready to provide for the renewals. We couldn't be happier with Chris Loo as our agent!

We had a death in the family of my brother who willed his car to a friend, as a gift…read more We went to AAA in Arcadia wondering about the mound of paperwork and worry it brought. We were assisted by a young man, David, who respectively took us through the process accurately and with patience. So we THANK AAA and as a 49 year member hope this review is shared to David, and all we came in contact there.

Not the friendliest AAA location but definitely one of the most efficient because they direct you…read moreto different departments upon arrival, which saves a lot of time. They don't greet you at all until you approach them. I feel like I get better service at a DMV than at this AAA. They share the same parking lot as multiple restaurants but there's always plenty of space. We weren't able to get what we needed to get done but will we coming back in about two weeks.

Great service but Morely made the inquiry extra informative. She answered all my questions and…read moregave me the exact information I was searching for. I would recommend contacting her for all your Auto and life insurance needs. 10 out of 10. Would definitely recommend this office. Thank you again -Joel

Was shopping around for life insurance, everyone I went to was pretty much money hungry, and didn't…read moreexplain what I was buying , Bryant was the most professional person I've met, he took the time to explain what I'm buying and explain all the coverages and made it all super easy, without hesitation I knew I had to sign with this firm, thank you so much Bryant for making my experience great Will be a customer for life

I've never been good with numbers, so managing my finances has always felt overwhelming. That's why…read moreI can't say enough good things about Beneficent Financial. They take the time to explain everything clearly and patiently, making even the most complicated financial decisions easy to understand. When I retired from teaching a few years ago with a Golden Handshake, I had to navigate a complicated financial process. Cathy and her team were absolutely outstanding. They guided me every step of the way with professionalism, knowledge, and genuine care. I am incredibly grateful to Cathy, Nancy, and Ashley for their expertise, patience, and kindness. They made what could have been a very stressful experience feel manageable and gave me confidence in my financial decisions. I highly recommend Beneficent Financial to anyone looking for a team that truly cares about their clients. This version sounds polished while still feeling personal and sincere. It also avoids calling yourself "an idiot," replacing it with "I've never been good with numbers," which is more positive without losing your point.

Went to sales presentation at a fine restaurant. Was truly interested in handing over…read moreresponsibility for most of my retirement fund in the next few years. Have been managing my portfolio for over 35 years and have done fairly well but as I reach retirement ,ready to relax and not stress over daily trading. Was not overly impressed with their presentation or knowledge. Think they would rather have clients who have no trading experience. Guess that's ok. Heard a lot of word salad with a lot of annuity phrases thrown in. They lost me right a way at annuity. I'm sure they are good at selling annuities. Thanks for the dinner, the search continues.

I had a difficult time finding car insurance on my own, and Stephen made finding it quick and easy…read more I was able to get car insurance over the phone at a great price. I will definitely come back again for any of my insurance needs. He was very patient and easy-going. Very pleasant to talk to about what I needed.

Super nice and helpful guy. My insurance rates went up this year so I gave Stephen a call. He…read moreexamined my current policy and gave me some suggestions in addition to explaining all the recent changes in the insurance industry for me. A+ customer service experience.