Today I had to come and renew health info with my sis and confirm about renewed health insurance…read more Vivian Huang helped us out! She recognized us from one of our visits a long time ago, which made us feel warm. Even though today was holiday, she was patiently helping us and making sure she answered all our question ! She also followed up and confirmed with me about my new Heath insurance payment info, to see if was processed and set up correctly. I'm always thankful to meet someone like her to help me on my insurance. As customers, we are a bit hesitant to ask questions but with agent like her, make things much easier !

Customer service keep changing phone line, no return phone call. Do not buy Health insurance in…read moreKCAL insurance Agency.

I received excellent service during my time here, and the staff were very accommodating throughout…read moremy visit. Thank you for the great experience.

Great experience! Fast and efficient! Clean and cool! Great staff! Recommend! They are reasonably…read morepriced!

We have been customers of Lily's for about a decade now, and truly appreciate the professionalism…read moreand reliability her team has consistently delivered. Highly recommend her services!

This review is way overdue. It's not where you have your insurance, it's who you have your…read moreinsurance with. Hands down the best, most caring and thoughtful insurance agent I've ever met. You can be sure you are in great hands with Lily and her team. She is my first go to when my friends and family need a quote for insurance.

Thank you, Vivian Ta and James Chen! I switched over my insurance plan from Mercury. I ended up…read morewith significantly better coverage for the amount I was paying at Mercury. Vivian is very insightful, helpful, and kind. James Chen is a chill and cool guy. Quick response time! I recommend Vivian and James to anyone looking for honest, personal, high-quality service. No robots here.

James answered all my questions in a professional manner. He sent my quotes via email very quickly.read more

I had moved back from Florida and needed all new California insurance…read more I had one short call and it was all done and cheaper than in Florida!!! Yay!!!! Great office... they were sweet to my daughter gave us cool swag !!! Thank you

I have had Elaine and her team as my provider since 2019 - they not only have competitive rates but…read morealso a friendly/helpful staff to assist when needed. I transferred from Progressive and save hundreds of dollars yearly. Anytime there is an issue, or I need questions answered they respond quickly and efficiently. It is very personalized service, and it is something I wish other insurance agencies offer. Thank you for all you do!

BEST RATES !! BEST CUSTOMER SERVICE ever !! I first signed up for an auto insurance policy with…read moreSam, then I also switched my Home Insurance here too. I'm so glad I did, not only did I save money, but I truly feel that Sam and his team listen, care, and put their clients first. You will be in good hands. They are always there when I need them. Sam always answers my calls, addresses every question and concern, and provides guidance that gives real peace of mind. He's extremely knowledgeable, and it shows. I was involved in a car accident last month, and despite being someone who normally worries about every little thing, I didn't have to stress at all. The entire process was smooth and easy. Sam and his team deserve much wider recognition for the work they do. I wish more people could experience and benefit from the level of service they provide. Thank you again, Sam & team!

I can't say enough good things about Sam Chau Farmers Agency in Pasadena. Sam and his team are…read moreincredibly knowledgeable, responsive, and genuinely care about protecting what matters most to their clients. They take the time to explain coverage clearly, offer thoughtful recommendations, and make the entire process smooth and stress-free. Whether it's home, auto, business and LIFE insurance needs, you feel confident knowing they're proactive, detail-oriented, and always looking out for your best interest. It's rare to find an agency that combines professionalism, integrity, and warmth so well - but Sam Chau's agency delivers all three. Highly recommended!

I had my auto insurance here since 2013, Steven had been extremely helpful and provides great…read morecustomer service. I also have my homeowner insurance here so I can get a multi-policy discount.

I've had them for over 10years and the service is great as well as the prices . They are very quick…read moreto respond in any of your questions.

Highly recommend. Communicative, supportive and company/ customer focused…read more I recommend Dana and her team

We chose Weaver Insurance because they were responsive and friendly -- which continued throughout…read moreour experience. They were quick to reply, courteous, pleasant, and available when we contacted them. As a broker, they do not provide insurance themselves but sell policies from insurance carriers. When we needed to file a claim, their limits became clear. Here is our experience: When we had a claim, their recommendation was that we not file it, citing the possibility of denial and potential premium increases. This was an uninformed and incorrect recommendation. As we asked questions, it became clear they lacked the expertise to help us analyze our policy or advise us on how best to proceed. With outside help, we decided to move forward with filing the claim. At that point, Weaver Insurance introduced us to the insurance carrier -- and then disengaged. They did not assist us in preparing or submitting the claim, did not advocate on our behalf, and did not follow up with the insurer to help move the process forward. As they stated to us, evaluating claims or determining whether the settlement was appropriate "falls outside their scope of services." They fully deferred to the insurance carrier's investigation and judgment. Fortunately, we did receive a substantial settlement, thanks in part to outside help, the carriers third-party claims adjuster, and the insurance company. In our view, Weaver Insurance added no value to the process. We needed them to have the expertise to support our claim, and they did not have it. Their approach raised questions about whether their incentives are aligned with their clients' interests. We understand why Weaver Insurance has been successful -- they are friendly and responsive -- but when it mattered, they did not have the skills to support our needs. Based on our experience, I recommend a broker with expertise who will support you through the full insurance process.

I have had Kcal insurance for a year now. They have exceeded my expectations so far…read more 1. My Mortgage Co. is supposed to pay for my insurance, but they did not pay. Kcal insurance not only emails me to remind me. Their agent also calls me on the phone to remind me. 2. They are fast and efficient getting quotes to me on my properties. They carry a variety of the insurance companies and their pricing is very competitive. The larger the insurance agent, the more companies they are able to represent. 3. Kcal Insurance has the local feel with the national system. When I need help, I don't need to rely on having to wait for your agent to call Your back. They have a customer service phone number; every time I call a helpful representative always helps me right away. 4. When I called their phone number today an AI agent answered me in Chinese. Of course I didn't have good attitude with an AI agent and demanding to speak with a real person. The AI kindly asked what I needed, I answered it impatiently. To my surprise, the AI agent completely understood what I requested and repeated what I wanted and told me what I requested did require an actual agent and would transfer me right away. Wow. I was blown away by the Chinese AI Agent. It understood me and did not waste my time.

Never knew I could switch to another medical Advantage plan called "Clever" which provided me…read more$105/month to buy groceries at TS Emporium. Thanks to Allie who helped me doing the switch.

Amazing service from Emily and her team: I recently purchased homeowners insurance as well as an…read moreumbrella policy with Emily and I couldn't be happier with her attention to detail. Emily walked me through insurance lingo that would otherwise sound like a foreign language to me. She helped me pick which provisions I would likely need while navigating through the dreadful streets of LA, and which ones I probably would never use and was previously paying for. I also learned some interesting things in regard to homeowners insurance and what it actually does, aside from being required by law (ex: I didn't know that homeowners covers personal belongings and some lawsuits). More importantly, on a Saturday evening a few weeks ago, I drove two hours to San Diego to close a deal on a vehicle for which dealers in LA wouldn't budge on. After arriving and filling out paperwork, I realized I did not have proof of insurance on my person. I was able to reach Emily's staff at 8pm that evening and they sent my proof of insurance via text-- the best customer service I have ever experienced in any professional regard. If it were any other agent, I'm pretty sure I would've driven two hours for nothing and would not have been able to come home with my Bentayga.

i was just purchase my car's insurance and my renter's insurance. The agent were so polite and…read moreexplain everything to me. Also find the best choice for me not keep push me to purchase the insurance like the other insurance agencies...